Menu
For Business Write a review File a complaint
Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
Reviews and Complaints

www.fashionnova.com

Learn how the rating is calculated

4.1 38 Reviews 1704 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fashion Nova Complaints 1704

ComplaintsBoard
C
8:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Customers rights to cancel

I placed an order with this company on Tuesday night. I accidentally placed the same order twice before realizing that I wouldn’t receive the items on time since I would be at that location for just the weekend. Just a few minutes after placing the order, I contacted the company asking them to cancel. They refuse to do it. They told me that the order has already shipped. How can the order can already be shipped after a few minutes? They’re so unethical! The person I was talking to via email keeps sending me those canned messages asking me to wait for the packages then pay to return them then get a credit. How would I do that if I’m only there over the weekend? Fly back to get the merchandise then return?! That’s ludicrous! They should be banned from doing business in the USA.

Desired outcome: My money back

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
K
7:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Stop canceling my orders please!!!

I’m graduating Friday 16 in Spain. I’m from Puerto Rico so my card it’s from PR. I ordered 3 times! And all of them were canceled. Please I need this dress ASAP. I even try a family address in the US so when she visited me she could bring the dress with her. But her address was canceled too. I need help, I swear I’m desperate. I even pay for express shipping on all orders.

All orders:

[protected] June 5 2023

[protected] June 6 2023

[protected] June 6 2023

Email: ksantos. [protected]@gmail.com

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
J
3:28 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Fashion Nova Swimwear

My package was supposedly delivered on 6/2/2023 fashion. Nova keeps giving me the runaround and telling me to contact ontrac because they can’t do anything about my package being marked as delivered but it was not delivered the day of I was home all day and even gave it up to 72 hours to keep an eye out for my package. I contacted customer support and they said there was nothing that I can do or they can’t cover lost or stolen packages and that I should contact ontrac I contacted ontrac end. It was an endless cycle of both parties telling me to contact each other when I contacted our contract they told me the same thing that supposedly the package was delivered, but they couldn’t even offer me a picture of the delivery which they claim they should’ve been able to do. Ontrack has history of marking packages delivered and not actually delivering them. In my honest opinion this is not my responsibility to be keeping an eye out. I even was nice enough to say OK that’s OK. Can you just tell me when it actually is delivered and they cannot even provide that I already waited 18 days for the package alone when it was supposed to take 3 to 7 business days, which is obviously false advertisement on Fashion Nova end they are refusing a refund or even replacing my items for my order saying that they’re not held accountable for my order but the thing is my order was never delivered to begin with so I don’t get how they are saying that I was even trying to work with ontrac because I know they still have my package and ask them if they could at least send it to an updated address that has a gated community so I don’t have to be standing around waiting for my package for the next few weeks I was in a live chat, and the person just ended the chat no help at all and also a Fashion Nova’s customer care center is no help telling me that they don’t take responsibility for this into contact ontrac

Desired outcome: Please refund my order

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
A
3:38 am EDT

Fashion Nova Delivery

Hi. Around 2-3 weeks ago I ordered 3 dresses and they should have been here june 2. I have a problem cause i auto fill my information with instagram info and now I cant remember anything. Can you help me please cause i need them for a wedding these days. All the information was correct with the adress, cell and all but I can’t open my email. Thank you. Ida.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
A
10:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Refund

On may 15th i order from Fashion Nova using my Malawian debit card , however they canceled my order because of different billing addresses bla bla bla since the order was to be delivered in USA. I got agitated as to why they canceled without my consent and stated that they will refund me in 2-5 business days. It's been a whole 10 business days now and more but i still don't see my refund. I feel robbed by fashion nova, this was my first time buying from them and I'm never making a mistake of ever buying from nova again, neither will anyone close to me.

Desired outcome: I want my money

Read full review of Fashion Nova
View 0 more photos
Hide full review
ComplaintsBoard
L
9:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Undelivered packages

[protected] ON. Placed an order on May 14 In amount of $132.05. The company they are using for shipping is laser ship. I received a message on may 24, saying my packages were delivered. I knew that was not the case, as they delivered it after hours. They was supposed to deliver it at my local post office. The photo of the "delivery" is on the ground outside of some brown porch, not POST OFFICE. I have already waited 72 hours for my package and now i'm being told there's nothing they can do. The emails are all computer automated, and there is no number to call. The delivery company is also state “Thank you for alerting us to this situation and we sincerely apologize for this experience. Unfortunately, we were not able to locate this package during our investigation and you will need to contact your seller to obtain further assistance. As their direct customer, they will have the necessary information available to provide you with your next steps.”

I have spent thousands of dollars with this company in the past, and this is insane that they won't do a single thing but take your money and ignore you. They say they are not responsible for packages that are stolen or picked up by someone else, however the awful delivery company they decided to use delivered it to the wrong place... And somehow that's my fault? This needs to be fixed immediately. I’m contacting everyone until I get proper answers

Desired outcome: Undelivered packages

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
S
2:16 pm EDT

Fashion Nova Faulty items from fashion nova

I have tried to report the two faulty items in my order since the day they were delivered, however an error keeps coming up when I try to submit it. I have also sent messages through instagram which have not been read despite somebody clearly posting on a daily basis! Fashion nova states that faulty items should be reported in a certain time frame, but how is this possible when the report page is not working and nobody is bothering to get back to me?!?

Desired outcome: A response would be nice followed by a solution

Read full review of Fashion Nova and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shiren Perkins
US
May 30, 2023 12:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Here are the photos of me trying to get in contact with no response along with the problems trying to report on the website!

View 0 more photos
ComplaintsBoard
A
9:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Refund

I ordered on fashion nova on may 15th using a visa debit card. Got a confirmation email with my order number. Only to get another email of order cancelation by fashion nova stating that my billing address provided when ordering is different from the one provided to my financial institution. It's been 5days+ now and i still haven't gotten my refund yet. Fashion nova please i want my $144.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
M
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Orders, cancellations and returns

please be advised that i am not new to online shopping and i must say Fashion Nova has to be the WORSE EVER! i have dealt with. You have no live agent. your returns you charge me shipping for and then give a gift card to use at your store only!? how dare you!? i was forced to replace an order since i had a credit i had to use (unfortunately) and then it wasn't even applied! after i get this resolved i will not deal with fashion nova again.

Desired outcome: i need the order credited the amount of the gift card for the return i had done.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
A
8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova A baggy jeans

Hi I bought a jeans in 3x I refunded it because it was too big and I bought another one in 2x but I never got a confirmation number and the money was deducted. It was purchased on the 15th of May 2023 and it was supposed to be sent to 3615 saint Thomas Lane apt f 46214 Indianapolis Indiana. My name is Adekaka Georgina I have uploaded the proof of debit.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
M
9:15 pm EDT

Fashion Nova Fashion nova

This is so annoying, this was my first time ordering a bunch of clothes from them but they cancelled my order first, because of billing information blabla and that’s fine. I ordered again with my friend’s card that she has used before to order from them,they sent me an email that the order was confirmed and all,tell me why fast forward hours in the app it says that the order is cancelled but I never received any cancellation email like before. I am so confused and annoyed and VERY disappointed because I was excited

Desired outcome: Fix it please

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
D
11:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Return/store crecit

I returned my order [protected] on May 9 2023. I have since not received my store credit. I have sent 7 emails with absolutely no response.

Order no is [protected]

Items returned:-

1) Midnight Dance Embroidered Ball Gown - Pink - S (2 pieces)

2) No Invite Denim Corset Top - Acid Wash Black - S

3) KiKi Cropped Top - Ivory - S

4) Material Girl Sequin Blazer Romper - Pink/Pink - S

Total to be refunded $227.47

Desired outcome: To receive my store credit immediately

Read full review of Fashion Nova
Update by Dee30
May 16, 2023 11:33 am EDT

From fashion nova

Hide full review
ComplaintsBoard
F
3:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Fashion Nova Delivery

05-07-2023 I order mother day gifts on Fashion nova Website and I paid for 2 day shipment! Wednesday the 10th and I notice when I track my packages is being delivered by a company GLS so I check the tracking and my packages hasn’t arrived so I contact GLS which is the worst mess I’ve heard of they claim my address was wrong when I been order from this company Fashion Nova but GLS said it’s fashion nova fault! I told GLS can they correct the address when I say bad customer service! They agreed to fix it why Today .05/15/1023 my address is wrong and now they have to contact fashionNova for the address change then u can’t talk to a live person

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
D
7:04 pm EDT

Fashion Nova Delivery is a sham

I ordered 2 tees and it showed delivered 2 days ago but nothing at my door. I filed a dispute and was told to allow 2 days (today). I check back and I received an email saying because the deliverer proved they delivered it with a pick I can’t get a refund or replacement. The picture is a picture of the bottom of a random door with a garden next to it! No apartment number just the ground. I live upstairs! So there’s no damn garden. How fashion nova didn’t push back is beyond me now i’m just sol? Fashion nova are crooks. Just look at the pictures attached

Desired outcome: I want my money back or my merchandise

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
T
1:01 pm EDT

Fashion Nova The way they refunded my money to me

my ordered 4 things, sent 3 pairs of jeans back that did not fit. they paid me back with a gift card. the clothes were never worn and sent back appropriately. i will never shop with them again because of how hard it is to get your money back, that they take quickly, even before the articles are shipped. i want my money put back on my credit card. the same method to which i paid You! You will not force me to continue shopping with you! order # [protected]

Desired outcome: My money put back on my credit card!

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
B
2:53 am EDT

Fashion Nova They cancel my order of 964 USD but didn’t refund

On May 1st I placed an order with fashion nova

I received a bank message confirm the amount of 964 USD was deducted from my Mastercard

Hours later, fashion nova sent me a cancellation note and said they will refund , that was in May 1st. I contacted them several times they said to be patient and they kept sending the same automatic reply . their last reply worried me because they sent a photo showing I paid 0!

I paid 964 USD, they just disappeared

I never got my money back

7 business days already passed

Today we are on May11th

Did they really officially rubbed me?

How would such a company be allowed to work and be trusted

Desired outcome: Refund immediately

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
O
5:42 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Fashion Nova 5 orders cancelled over an insufficient address that has always worked

Fashion Nova cancelled 5 of my orders now over an insufficient address, my friend tried and the same thing happened to her and Fashion Nova charged us taxes to ship outside of the US. I paid in dollars from my dollar account and she paid in the local currency. There excuse was that I paid in USD but then they charged my friend again and if you know what taxes are and how they work you would know it has nothing to do with what currency you pay in so they are collecting tax money and where is this money going to and how many people are they doing this to? When I looked through my previous orders with Fashion Nova they have charged me for duties (on some not all overs) and taxes (on all my orders except the first one) and robbed me over $100. They have automated responses and do nothing to help but make excuses to rob people of their money and even when something has gone wrong on their part they want to offer a refund in store credit when it is THEIR FAULT! They have sent me defective and highly damaged items and refused to refund me back my money.

Desired outcome: I want a refund on all the money that was stolen from me and for them to resolve this issue with multiple addresses they have shipped to in the past SUDDENLY being insufficient for them to proceed with the order and delivery.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
P
11:18 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Fashion Nova Two shorts set.

Hello I’m putting a complaint on my packages I didn’t received it was delivered at the wrong address so I never received it my order number is [protected] they deliver at the wrong house I don’t kno where they drop it off yet I have no neighbors in my building do I can’t ask nobody they delivered it on may 4, 2023 I reach out to the company and didn’t get no help on fitting this issues I would like a refund on my closing purchase I’m very upset about this Mother’s Day is approaching and I have nothing to wear or go buy another outfit please refund my money.

Desired outcome: My email is Pamela [protected]@gmail.com

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
U
12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Shocking and dishonest!

I ordered items to the uk at around £80. They were delivered by a courier who left them on a step and they were subsequently stolen.

I contacted fashion nova to explain and they basically told me "It wasnt there responsibility" Even though the courier they contracted to, had not fulfilled their contract properly.

I had a back and forth of 23 emails - each fobbing me off that they could not help.

I contacted the courier company who admitted liability and said it would happily refund Fashion Nova for the cost of my replacement, however FN had to claim from them first.

I sent all information back to FN. They THEN came back and said we couldn't proceed as I had raised a case with PayPal. They told me to cancel the case with PayPal so we could move forward and resolve.

I cancelled the case with PayPal, notifiedd them and they have subsequently stopped responding! They basically lied to me, to get me to close the case with PayPal, knowing they would not help me further. Im actually shocked at the level of blatant dishonesty! The courier company have accepted liability and yet they still would not resolve this.

Desired outcome: At this point I want a refund. I will never wear or order their products again.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
T
2:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Packages / service

I ordered packages for my birthday and it got delivered to the wrong house and I have been trying to contact them about it and it’s taking forever no one responds I lost $100 that’s crazy like I want my money back or my stuff pay attention before leaving packages at peoples doors ! I do not recommend! Says it got delivered April 13 at 11 am but it was the wrong house and I found the house and they said they sent my packages back with FedEx and I have been calling and calling and no one answered I want my items !

Desired outcome: Please resend packages or please refund

Read full review of Fashion Nova
Hide full review

Fashion Nova Reviews 0

Looks like Fashion Nova has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Fashion Nova, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Fashion Nova

Screenshot Fashion Nova
Fashion Nova is a popular online fashion retailer that offers trendy and affordable clothing for women. The brand has quickly become a favorite of fashion-forward shoppers, with its wide range of stylish options ranging from casual wear to evening wear, swimwear and accessories.

The brand is known for its attention-grabbing styles that showcase the latest trends in fashion. Fashion Nova releases hundreds of new styles every week, ensuring that there's always something fresh and exciting for customers to choose from. Whether you're looking for figure-flattering dresses, jeans that hug your curves, trendy bodysuits, or statement pieces that are perfect for a night out, Fashion Nova has got you covered.

One of the unique aspects of Fashion Nova is their dedication to inclusivity. The brand offers clothing in a wide range of sizes, with options ranging from XS to 3X. Additionally, Fashion Nova offers a selection of styles specifically designed for curvy women, providing fashionable and flattering options in sizes 1X to 3X.

The brand has garnered a large following on social media, with celebrities like Cardi B, Kylie Jenner, and Amber Rose spotted wearing their designs. Fashion Nova's popularity can also be attributed to their affordable price point, making trendy fashion accessible to everyone.

In addition to their clothing offerings, Fashion Nova also offers a variety of accessories, including jewelry, shoes, and handbags, providing everything needed to complete a head-to-toe look.

Overall, Fashion Nova has quickly established itself as a favorite shopping destination for fashionable women looking for trendy yet affordable clothing. With its inclusive sizing and commitment to staying on top of the latest fashion trends, it comes as no surprise that the brand continues to receive rave reviews from customers all over the world.
How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova customer service
Expand Collapse all
How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

Overview of Fashion Nova complaint handling

Fashion Nova reviews first appeared on Complaints Board on Jun 14, 2014. The latest review An order I placed on Fashion Nova.com was posted on Jul 31, 2024. The latest complaint Unauthorized billing on checking account was resolved on Mar 01, 2024. Fashion Nova has an average consumer rating of 1 stars from 7322 reviews. Fashion Nova has resolved 70 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.3
151360 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Fashion Nova Contacts

  2. Fashion Nova phone numbers
    +1 (800) 866-0286
    +1 (800) 866-0286
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 9 9 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number
    Customer Service
    +1 (800) 222-1811
    +1 (800) 222-1811
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 27 27 users reported that they have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 44 44 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number
    Customer Service
    +1 (818) 347-6500
    +1 (818) 347-6500
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 2 2 users reported that they have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 1 1 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number
    33%
    Confidence score
    ​Westfield Topanga
    +1 (323) 888-1071
    +1 (323) 888-1071
    Click up if you have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number
    Montebello TownCenter
    +1 (818) 891-3400
    +1 (818) 891-3400
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number
    Panorama Mall
    +1 (818) 238-0022
    +1 (818) 238-0022
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number
    Burbank TownCenter
    +1 (818) 341-4600
    +1 (818) 341-4600
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number
    Northridge Mall
    More phone numbers
  3. Fashion Nova emails
  4. Fashion Nova address
    437 S Broadway, Los Angeles, California, 90013-1102, United States
  5. Fashion Nova social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 05, 2024
Fashion Nova Category
Fashion Nova is ranked 3 among 724 companies in the Fashion and Style category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.