Dior
reviews and complaints

I gotta say, I've had some trouble with Dior's website. I tried to return a perfume I ordered online, but the order history and return page didn't even take my order number. And when I called the number they gave me, they just kept transferring me to different people. It's like they don't even want me to return the product! I mean, I've been waiting on hold for over 30 minutes now. If I had known it was gonna be this much of a hassle, I wouldn't have even ordered the perfume in the first place. And let me tell you, it's the OUD ISPAHAN, and it's really strong and smells pretty bad. Don't just blindly buy it, trust me.

I bought this ring for my daughter as a Christmas present last year. It looked so beautiful and shiny, but by June, it started to look dull and tarnished. To make matters worse, it was turning her finger green! I was so disappointed and upset that I reached out to Dior's customer service for help. But to my surprise, they refused to replace the ring, claiming that it was not considered damaged. What kind of nonsense is that? I paid a whopping $380 for this ring, and it tarnished in less than six months! And now they won't even replace it? I couldn't believe it.

Dior's customer service suggested that my daughter not wash her hands or use any lotion or chemicals while wearing the ring, but she didn't even do that! We've bought other jewelry from different brands that have lasted for more than four years without any tarnishing. So why did this Dior ring tarnish so quickly? It's not like we mistreated it or anything. And to add insult to injury, Dior suggested that we buy their higher-end line of jewelry, which supposedly won't tarnish. Yeah, right! (insert eye-roll emoji here)

Honestly, I expected better from Dior. If they can't even stand behind their own products, why should we continue to buy from them? I feel like I wasted my money on this ring, and I wouldn't recommend anyone else to buy it either. Dior needs to step up their game and do better.

I recently purchased a sweater from Dior's Paris store and unfortunately, I wasn't too happy with it when I got back to my home country. I decided to exchange it for another item of the same price, but was told by my friend in Paris that I couldn't do so because I had received a VAT refund at the airport upon my return. This was quite disappointing, as I had a similar experience with Fendi in Dubai last year and they were able to exchange my item without any issues, even though it had been 7 months since my purchase.

I can't help but wonder if this is a personal decision rather than a company policy. If Dior doesn't allow for exchanges in this situation, I will definitely think twice before making any future purchases with them. It's a shame, because I am a big fan of their brand and would hate to have to stop recommending them to others.

So, I was browsing for a perfume for my lovely wife and decided to search for her favorite scent on Google. I stumbled upon what I thought was the perfect fragrance, but upon closer inspection, it seemed a bit different than what she usually wears. However, I didn't think much of it and proceeded to place an order through my phone.

After completing the payment, I realized that I had accidentally ordered the men's version of the fragrance, which looked exactly the same as the women's version. I immediately called the customer service hotline within 10 minutes of placing the order, hoping to modify or cancel it. However, I was informed that the order would take 4-5 days to process and that they could not make any changes or cancellations.

I was quite disappointed with the response, especially since this is a luxury brand and I expected better customer service. It's not like I'm living in a third-world country, this is the US! I couldn't believe that a simple mistake like this couldn't be rectified. It's frustrating to have to wait for the delivery and then refuse it.

Overall, I'm not impressed with Dior's website and customer service. It's a shame that such a prestigious brand can't provide better service to its customers. I hope they can improve their processes and make it easier for customers to modify or cancel their orders.

I recently made a purchase on Dior's website for a Jardin Magique Mitzah Scarf on February 3rd, 2023. Unfortunately, I did not receive any shipping confirmation for four days, which prompted me to contact their customer service team online to inquire about the status of my order. I spoke with two different "Client Advisors" who informed me that their warehouse was out of stock, but one of their boutiques would be fulfilling my order and that I should receive it by the end of the week. However, to my disappointment, I received a cancellation notice this morning. I saved both conversations with the Client Advisors for reference in case they need to investigate the matter.

To Dior, I have a couple of concerns that I would like to address. Firstly, if you no longer have any stock left, please remove or disable the listing to avoid wasting your customers' time. Secondly, I must say that I was disappointed with the level of customer service I received. As a luxury brand, I expected better from your team. The information provided to me was incorrect, and it was frustrating to receive a cancellation notice after being told that I would receive my order by the end of the week.

Overall, I am disappointed with my experience with Dior's online store. I hope that in the future, they will take the necessary steps to improve their customer service and ensure that their customers have a positive shopping experience.

I used to work as a Dior makeup artist, and I recently reached out to them about using Johnny Depp in their ads. Unfortunately, the trial showed that he was abusive, which is not something I can support. However, there are other makeup and skincare lines out there that work just as well and are much cheaper. For example, Capture is an acid that you can get for only $8.00. I know, because I've used it myself.

Unfortunately, when I tried to ask Dior for more information, they blocked me. It's disappointing to see a company that doesn't seem to have a social conscience. Why should we support companies that spend millions on advertising and then make us pay for it in the cost of their products? It's not fair that we have to pay for the actions of abusers like Depp.

It's especially frustrating to see female models being held to such high standards of perfection, while male celebrities like Depp are allowed to get away with abusive behavior. We need to hold companies like Dior accountable for their actions and demand that they do better.

Instead of spending your money on expensive cosmetics and colognes, why not invest it in something that will actually benefit you and your family? You could become a millionaire in just a few years if you invest wisely. As someone who has worked in the industry for years, I can tell you that you're losing money by supporting companies like Dior. Save your money and invest it in yourself instead.

I gotta say, my experience with Dior's online store was not the best. I mean, come on, how can a big brand like Dior still use DPD as their carrier? I ordered a perfume online from them last week and it was supposed to arrive the next day. But, of course, I wasn't in for the first delivery so I rescheduled it. I made sure to rearrange my whole schedule on Tuesday just to be in for the delivery. But then, I received a fake message from DPD saying that I wasn't in when I clearly was. What a load of rubbish!

So, I decided to change the collection address and collect it myself from a parcel shop. But guess what? Every day since then, I've been receiving updates about my collection being delayed. It's been a whole week now and I still haven't received my perfume. And to top it off, this perfume was supposed to be a surprise for someone special. They ruined my surprise and I'm not happy about it.

I've contacted Dior about this issue multiple times, but all I get is the same copy and paste message that they send to all their customers. It's like they don't even care about their customers. And don't even get me started on their customer service. It's just awful.

Honestly, I don't even want the perfume anymore. I've asked Dior to refund me for this unacceptable delay and to get the perfume back. But who knows if they'll even do that. All I know is that DPD UK is the worst carrier ever and I'll never be ordering from Dior's online store again.

I've been a fan of Dior since I was a youngin', and let me tell you, I've been a huge fan since my 20s. When Dior announced their loyalty program, I was all in. I can't even remember the last time I bought something from another brand. I became a platinum member real quick, but that's where things started to go downhill.

I got the impression that Dior was all about their promises and being customer-oriented. They promised that as soon as you change your status (there are 3 levels to platinum), you'll get a gift. And on your birthday, you'll receive a special gift. But guess what? I went platinum in March, my birthday was in August, and now it's December. And the only thing I got from them was two tiny candles (which was supposed to be a birthday gift), even though they promised a notebook in their email. Ha ha, what a joke.

The thing is, Dior doesn't keep their promises. And their attitude towards customers is just plain rude. It's like they're saying, "Here's our pittance, now *** (you can go)." That's not what you expect from a company like this. There are plenty of other companies out there that at least don't promise what they can't deliver.

But let's talk about the actual products. I have to say, I love them. The quality is top-notch, and the packaging is always so luxurious. I especially love their fragrances. They're so unique and long-lasting. And their makeup? Don't even get me started. It's so pigmented and blends like a dream.

Overall, I have mixed feelings about Dior. On one hand, their products are amazing. But on the other hand, their customer service and loyalty program leave a lot to be desired. If you're willing to overlook that, then go ahead and give them a try. But if you're looking for a company that truly values their customers, then you might want to look elsewhere.

I've been a loyal Dior customer for many years now, and I have always enjoyed purchasing their products in-store. However, due to the pandemic, I had to move abroad, and there is no Dior boutique nearby. So, I decided to give their online store a try. Unfortunately, my experience with Dior.com was not a pleasant one.

The first time I tried to place an order, it got cancelled for no apparent reason. I received an email from Dior.com asking me to replace the order, so I did. The second time around, I faced a similar issue, and I tried to replace my order multiple times, using different credit cards and PayPal. However, I kept getting an error message.

I decided to call Dior customer services to get more information on why I was having trouble placing my order. To my surprise, I was informed that my account had been flagged. Apparently, I had reached Gold status in their loyalty program, but due to a technical error from their side, my account was blocked, and I could no longer order online.

I was disappointed to learn that Dior.com had falsely marketed their loyalty program, promising perks after spending a certain amount of money. Instead, they tricked me into thinking that I should replace my order when it got declined due to a technical error. To make matters worse, they refused to cancel my previous order, even though it was not ready for shipment yet.

As a loyal customer, I expected better from a designer house like Dior. This experience has left me feeling scammed and disappointed. I hope that Dior.com will take steps to improve their online store and ensure that their customers receive the service they deserve.

I gotta say, I had a pretty bad experience with Dior.com. I ordered a garment and unfortunately it was too small, so I had to return it. But when they got the package back, they said they couldn't give me a refund because there was some hair and dirt on the garment. They said it was "used" and "worn", which was totally not true. I only tried it on once and then put it back in the box to send back.

When I talked to the customer service person, they were really rude and talked down to me. They said that clothes should be returned in perfect condition and that they're not a cleaning service. But like, how are you supposed to know if something fits if you don't try it on? And it's not like I sent them a dirty garment on purpose. I tried to explain that there was no dirt on it when I sent it, but they didn't want to listen.

The worst part was when the customer service person said that Dior is a luxury brand, not a reasonable brand. Like, what does that even mean? Are they saying that they don't care about their customers? It was really frustrating and I ended up crying after the call. I know I shouldn't have used profanity, but I was just so upset.

Long story short, I'm out $1100 because they wouldn't give me a refund. I wouldn't recommend shopping at Dior.com if you're looking for good customer service. They seem more concerned with finding reasons not to give refunds than actually helping their customers.

Dior is a brand that sells a lot of different products. They have everything from makeup to clothing to accessories. If you're looking for something high-end, then Dior might be the place for you.

One thing that some people might not know about Dior is that they test their products on animals. This is something that not everyone is comfortable with. Some people think that it's wrong to test products on animals because it's cruel and unnecessary.

If you're someone who cares about animals, then you might want to think twice before buying products from Dior. You have to ask yourself if you're okay with the fact that animals are being used to test these products. Do you want to support a company that takes animals' lives away just so they can sell more products?

It's important to think about these things before you make a purchase. You have the power to choose where you spend your money. If you don't want to support a company that tests on animals, then you can choose to buy from a different brand.

At the end of the day, it's up to you to decide what's important to you. If you care about animals, then you might want to avoid buying products from Dior. But if you don't mind, then you can continue to shop there. Just remember that every purchase you make has an impact.

I gotta say, I've been trying to buy my birthday present from Dior's website for the past 10 days and it's been a real struggle. I've tried 12 times already, but the site keeps giving me technical issues. It's been a real bummer, especially since I was really looking forward to this purchase.

To make matters worse, the customer service has been a real letdown. I've called and emailed them so many times, but they haven't been able to help me out at all. It's been a frustrating experience, to say the least.

I'm really disappointed with how things have turned out. My birthday is coming up soon and I was hoping to treat myself to something special from Dior. But now, I'm not sure if that's even going to happen. It's a real shame because I've always been a big fan of their products.

Overall, I wouldn't recommend shopping on Dior's website. The technical issues and poor customer service have really put a damper on my experience. Hopefully, they can improve their website and customer service in the future so that others don't have to go through what I did.

So, I was really excited to get my hands on some Dior lip oils, and I ordered three of them from their website. But when my package arrived, I was disappointed to find that they had only sent me two of the oils I had ordered. I was pretty upset about this, so I called and emailed Dior customer service a bunch of times to try to get it sorted out.

They asked me for more information about my order, which I provided, but then I didn't hear anything back from them. I was really frustrated that they weren't taking my issue seriously, especially since I had spent $40 on these lip oils. I can't even imagine how angry I would be if I had spent thousands of dollars on a Dior bag and had a similar problem.

Honestly, I don't think I'll ever order from Dior's website again. Their customer service is just terrible, and they never even refunded me or sent me the missing product. It's really disappointing to see a luxury brand like Dior treating their customers so poorly.

So, I usually go for ambre nuit, but I thought I'd switch it up and try bois dargent since the review said it was intense. I'm all about a strong scent, you know? But man, was I let down. This perfume is so light, I swear it's just water in the bottle. I like to be able to smell my fragrance throughout the day, but even after spraying and spraying, it's still barely there. I was gonna return it, but I ripped open the packaging and now I'm stuck with it. Hopefully this review helps someone out there.

I had a really bad time with Dior (dior.com) and their staff. I ordered a pair of sunglasses with the order number EC*** and when they arrived, they were scratched. I called and emailed them right away to let them know, and they told me to return them. I did that on the same day I received them, but a few days later, I got an email saying they couldn't accept the sunglasses because they were scratched. But they were scratched when I got them! It's been almost a month now and I still haven't gotten my refund or any help from them. I paid almost 500 euros for these sunglasses and they want me to just accept them scratched? This company is really terrible.

So, I got these Dior Sunglasses (they cost like 400 bucks, yo) as a Christmas gift from my law firm in 2021. And let me tell you, they looked fly as hell on me. But then, like 6 months later, they straight up fell apart. Like, what the heck, Dior? I thought you were supposed to be all fancy and high quality and stuff.

Anyway, I took them to a Dior shop to get them fixed up. But then they hit me with the bad news - they didn't have the spare parts to fix my shades. What kind of nonsense is that? I mean, come on, Dior, you're supposed to be like the top of the line and all that.

So, I reached out to customer support to see if they could help me out. But let me tell you, they were slower than a snail on a hot day. I had to keep following up with them just to get a response. And even now, over a month later, my case with Dior is still unresolved. Like, seriously, Dior, what's the deal?

Honestly, I'm super bummed about the whole thing. I thought I was getting a high quality product from a top tier brand, but instead I got a pair of shades that fell apart in less than a year. And to top it off, Dior isn't even making it right by fixing or replacing them. It's a real bummer, man.

So, I ordered a pair of shoes from Dior.com and when they arrived, I noticed a little scuff on the sole. I was a bit disappointed, so I decided to return them. However, when I contacted customer service, they denied my return request and claimed that the scuff was my fault. I was shocked! There was no way that I could have caused that scuff, it was clearly done during the manufacturing process.

I asked them to check their cameras to prove that the quality control team had actually done their job, but they refused to release the information. I was so frustrated! I mean, why wouldn't they want to prove that they were doing their job correctly? It just didn't make any sense to me.

To make matters worse, the manager I spoke to was completely unhelpful. They refused to resolve the issue and just left me hanging. I was so disappointed with their customer service. I mean, I understand that mistakes happen, but the way they handled this situation was just unacceptable.

Overall, my experience with Dior.com was a nightmare. What should have been a nice experience turned into a frustrating and disappointing one. I hope they can improve their customer service in the future, because I don't think I'll be shopping with them again anytime soon.

Dior's customer service is a real let down. I had a terrible experience with them recently. I was expecting a package from them in mid-February, but it never arrived. I waited until March, but still no package. I was moving to a new address, so I contacted Dior through email and WhatsApp multiple times to update my address and have the package sent to my new address. I even updated my address on my profile, but nothing seemed to work.

After weeks of chasing them up, I finally got a response from Dior's customer service team. They told me that they had sent the package to my old address in the beginning of February. I was shocked and frustrated. How could they have sent it to the wrong address when I had clearly updated my profile and contacted them multiple times?

To make matters worse, the package didn't even arrive at my old address until the 23rd of March. I was left wondering where it had been all that time. It felt like there was a Bermuda Triangle over here in the UK!

Overall, I was extremely disappointed with Dior's customer service. They were slow to respond, unhelpful, and seemed to be lying about the package's whereabouts. I wouldn't recommend shopping with them if you're looking for reliable customer service.

I am extremely disappointed with Dior's customer service. I recently purchased a pair of sneakers from their website, but unfortunately they did not fit me well. I returned them within the allowed time frame, but to my surprise, my return was rejected due to the sole being dirty. I was shocked and frustrated as I had only tried them on for 30 seconds and made sure to keep them clean.

After the rejection, the sneakers were shipped back to me and I inspected them thoroughly. To my relief, there was not a single scratch or mark on them. I even took photos and videos to prove their condition. It's unacceptable that Dior would accuse me of damaging the product when I did not.

As a result, I will be disputing the charge on my credit card and considering taking legal action. It's not right for companies to rip off their customers in this way. I am an honest person and this experience has left me feeling humiliated and ripped off. I will not be ordering from Dior again and will make sure to share my negative experience with others.

Overall, I am extremely disappointed with Dior's customer service and their handling of my return. It's important for companies to treat their customers with respect and honesty, and unfortunately, Dior failed to do so in this situation.

Dior Addict Liptint is a product that I would not recommend purchasing. The coverage of the liptint is not even and leaves light patches on the lips. I was disappointed with the product as it did not live up to the promise made in the advertisement. It was a unique experience, but unfortunately, it turned out to be the worst.

To make matters worse, when I tried to return the product, I was informed that I would have to purchase something additional to receive a refund. This was very frustrating and made me lose trust in the company's business practices. I will not be purchasing any more products from Dior in the future.

It is important for companies to deliver on their promises and provide functional products to their customers. Dior should remove the text from their website that promises a return of money for products that do not deliver on their basic function. This would be a step in the right direction towards rebuilding trust with their customers.