Fashion Nova’s earns a 4.1-star rating from 7322 reviews, showing that the majority of shoppers are very satisfied with their purchases.
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Delivered and no package
I have been shopping at fashionnova for a while and never gone through this. For some strange reason these people are telling me my package has been delivered and it wasn’t. They using this freaking shipping company that goes by laser ship which is also a whole theft and unprofessional as heck. I explain to these people about my package and fashion nova had the audacity to send my a $5 gift card. What the [censored] can that even buy when I spent over $80. The audacity. I believe if it was a celebrity or an influencer with a lot of followers they would handle the matter different. I know I won’t shop there again but! I NEED MY MONEY BACK.
Desired outcome: Money back…..
Not delivering correctly and items then out of stock
I ordered with Fashion Nova more than $89 and they cancelled one item, out of stock.
Then their shipper/delivery service shipped the rest of my items and the delivery person left the items in a different location other than my condo!
GLS Shipping was the delivery. I just filed a complaint as they left my package in the incorrect location, no where near my condo.
Additionally, they put this as delivered and Fashion Nova stated I must wait 72 hrs. No package still, not even in my mailbox.
Fashion Nova does not want to refund me the amount and I wanted to order the same exact things now and they are out of stock in my sizes.
Note- I have ordered with Fashion Nova before to the same location and it was never an issue. It always makes it to my door with no issues.
I am beyond upset at this as I needed these clothes to go out of town.
ORDER # [protected]
You are losing business with me now.
Desired outcome: Send me my items that I needed as soon as possible.A rush order on anything you still have in my size XS that I ordered. The Best You had Sweaterpeice Sweater Legging set in black and Cream Size- XSORDER # [protected]
Dress and no resolution for missing package
On 11/26 I received a notice that a dress I purchased from fashion nova had been delivered by lasership however the dress was never received. The delivery notification stated it was delivered to the mailroom and although I do not have a mail room, my leasing off had no record of receipt of a package. I contacted lasership and fashion nova and received no assistance. Fashion nova repeatedly sent me an automated message and did not attempt to resolve or rectify the matter. Lasership stated they conducted the investigation and my package was delivered and to reach out to fashion nova. I am without my money and without my goods and have received no assistance from fashion nova at all.
Desired outcome: I’d like to be refunded for my missing package and for fashion nova to have a more customer service friendly process for addressing missing or undelivered packages
Clothing
On October 24th I purchased some clothing for the 1st time in the amount of $313.81. The clothing was way to big on me in which I returned and it showed the order was returned to you’ll Monday November 14th. Reference #[protected]. I have submitted numerous emails with no contact back only one asking for correct email in which they have but I provided again.. please help me with my return as I am very frustrated with your process or call me at [protected]. Sabrina Perez email address [protected]@icloud.com
Desired outcome: Money back
Used an unreliable carrier and refuses to issue refund or file complaint for my lost/stolen package
I placed an order from fashion nova that was marked as delivered by lso on november 22, 2022; however, I did not receive this delivery. According to lso’s message, the package was delivered to my front door at 11:58am, but this is not possible because my apartments are secure and don’t allow non-residents access. Furthermore, I work from home and would have been available to answer the door if this were true.
My apartment also has mailbox lockers that notify me when I have a package. Why would the carrier leave my package unsecured if there are secure locations to place them?
I received 2 packages from other companies on this same day. One from amazon and another from general carriers. Both companies used the lockers and I was notified of the deliveries. I did not receive an alert about a delivery from fashion nova or lso from the secure lockers that my apartments provide.
This leads me to believe that the carrier either left my package unsecured, resulting in theft, or my package was not delivered at all.
Fashion nova will not file a claim for this because they say it is the carrier’s fault. If my package was stolen, this is because it was not properly delivered to the secure lockers in my mailroom. There is no way that the package could have been left at my door, as there is no access to the building.
So disappointing to be left responsible for the negligence of other people. No one that I contact seems to care. They just point fingers to the other company.
Desired outcome: I would like to receive the items I paid for.
Fashion Nova gave me store credit
I am so dissatisfied with fashion Nova I went from being a loyal customer to not even wanting to do business with fashion Nova ever again 😡🤬😡! I literally ordered a jacket from the website and it was supposed to have been delivered okay I get it but why leave a package sitting at a door with no screen door in a apartment complex and at 930 pm didn't knock on the door or anything so obviously my package ends up missing and I contacted the delivery company and fashion Nova customer service support it's nothing either one can do because the package was left at the address I think that isn't fair 60 dollars paid all together and I can't even get store credit replacement jacket or nothing I'm done with them that's a rip off foreal and they know better they will lose plenty of customers if they really operate like this I am highly upset I swear to God ibam
No order confirmation email or number
I ordered items from fashion nova never got order number or tracking number never received email can’t call them they never responded to my email this company sucks they just took my hard earned money which was over a hundred dollars never responded to any of my emails I am so disappointed but I will never order from them again. Hopefully they get it together because their going to get t o get reported to the BBB cause now it feels like this company is scamming people which is so sad their going to loose a lot of business if they keep messing over their customers they also have to realize their are other companies out their too like SHEIN who are on their game well Fasion Nova don’t have to worry with me I will never order from them again not in this lifetime.
Sizing & return, exchange, and refund policy...
I made a large order back in Sept of 2022 for nine - 9 - pairs of jeans. For me and my daughter. I know our sizes very well.
I've bought from Fashion Nova a TON in the last year, alone. Having spent over $1000 (not counting this order) in 11 months time. I'd never had to return an item, even though one of the jumpers I bought was more snug than I wanted and I could have benefited from a size up, it wasn't worth sending back - in my opinion.
Then came my order of 9 pairs of jeans. I ordered mine and my daughters normal sizes and only ONE pair of her jeans fit her. The others she could practically swim in. One pair of mine were practically swimming on me, the others - however, were so tight, I could barely get them over my hips and only one of those could I zip up - 80's style by lying on the bed and stop breathing...
It was a bit odd, since they were ALL the same sizes (my daughters were all in her size and mine where in mine). So, I contacted Fashion Nova to get exchanges (preferrable). And was told that only one pair of jeans could be refunded (no exhanges) and it was the one pair I got free...
SOOOO... I needed to send back my $0 pair of completely brand new with the tags on them jeans for a refund of $0... And, all the rest was literally a "we're sorry but no refunds on the other jeans..."
I sent them an email to express how upset that made me. And I proceeded to get spammed by them with the same email SIX TIMES expressing that they were sorry my experience was not what I wanted and they hoped I understood that (and I'm completely paraphrasing here, obviously, but I can read between the lines real well...) while they wanted me to continue to spend my money at the fashion nova website, it was not beneficial to THEM to refund my order and they hoped I wasn't so upset that I wouldn't continue to give them my money with no guarantee that the products will fit.
This wouldn't even have been a problem, had their sizing been consistent to what it (use to?) be... Over 11 months, I had literally made a minimum of 6 orders... I 'was' very confident in mine and my daughters sizing. I feel that if you can't consistently stick to your sizing... then you need a great return, exchange, refund policy. And telling a customer - basically - sorry about your luck... thanks for the money and keep sending it! Is not only ethically wrong, it's insulting.
Fashion Nova jeans have been my favorite jeans since I ordered my first pair in 2021. And I have a ton in my closet. Sadly, I won't make another purchase from them. I have begun shopping at Shein (apparently they have a great refund policy). I have yet to try their jeans.
I often wondered why there are literally no "Fashion Nova hauls" on Youtube... this is why. No one can trust their sizing and people don't want to spend money to basically throw it away because our normal size doesn't fit.
Desired outcome: They need to change their refund, exchange, return policy. I still won't shop with Fashion Nova again, but they might be able to keep up with competing fast fashion such as Shein if they did.
accidentally placed an order with my card instead of my credit
this website is so absolutely horrendous. i placed an order and i had a credit from a previous return, i went to go apply it but i accidentally hit purchase and can no longer get my money back. i did not have the money to spend in the first place and it is really upsetting how unethical this company is with returns. i even called the phone number and it just redirects you to go to their online help center and then hangs up. what a load of garbage.
Desired outcome: i would like my money back. i again, did not have the money to spend and i really need it back.
Returns not refunding for all items in package
Fashionnova now wants you to pay to return each individual items . Sometimes items are small enough to be packaged in one box or postal package however , for them to steal money from the public , they require you sent each item individually back and want separate shipping labels which is ridiculous. In a case you send more than one item in a package , they would only refund one item and not the others basically keeping the item , or giving you a run around for your refund although they received the item!
Desired outcome: Want my refund for all items in package Order #[protected] -Going Places Coat – Navy – XLOrder # [protected] – Ready for Duty Shacket – Camouflage – S
Fashion Nova Missing Item
This website is a scam so please do yourself the honors of ordering absolutely nothing from this site unless you want to be taken advantage of and also if you want to find out you will never receive the product, etc. A few days ago, I placed an order for a Falls Favorite Girl Sweater II - Burgundy and a pair of boots for about $50. I tried to contact the company via their phone number and email. As much as I tried to recover the money I lost when I placed my clothing order, I got absolutely nothing. And I am still trying to send emails. I need help. However, I could say that in Tinkuyshop I got better quality clothes and 10/10 attention, therefore I´ll never use fashion nova again.
Replacement items or full refund
I ordered some clothes from
Fashion Nova on October 24,2022 order number [protected]. Everything was going fine until it was time to be delivered. They used a company called Lasership also known as OnTracc. I checked the app continuously to see when my package would arrive. I saw that it said delivered on October 30 through the tracking number 1LSCY2H0015IDF1. I looked outside there was nothing. I was confused. I still looked and I saw that the driver for Lasership uploaded a picture near the sidewalk where she “allegedly” delivered my package. First thought was she stole it because why place it near the sidewalk just for a photo op to say it was delivered, no where near the front door even though it said “ delivered at front door.” I contacted her Lasership continuously and was told that there were, and I quote “ two big dogs in the yard” by Josh the supervisor in Meriden, CT, and that’s why she, the driver, did not place the package at the door. It is indeed a lie because we do not own a dog, neither were there any dogs in the picture that she took. Then she claimed after I called out her lies that she couldn’t open the gate as per the general manager Juan in Meriden, CT. Now Fashion Nova refuses to give me my money back or at the very least replace my package. This is ridiculous, the Lasership delivery drivers uses their own vehicles and are considered “ private contractors” as told to me by Juan the general manager in Meriden, CT. I think this gives them an opportunity to steal and Fashion Nova are responsible for my package if the carrier that’s supposed to deliver it steals it!
Wow that's happened to me before but instead they delivered the item to a hallway that was not even mines !
Mercancía
Cuando un producto dice agotado
Vuelve a vender el producto
Por ejemplo quería un pantalón el saize se agotó pero deseo tenerlo en mi saize volvería la mercancía?
Desired outcome: Desearía el pantalón en el saize
1 day shipping on over $100 purchase
I made a purchase online on November 15th based on the offer that if you purchased an order over $100 and before 3pm et it would be free one day shipping...and I did just that. The order was supposed to be here on Wednesday November 16th by the end of the day and I have yet to receive it. They gave a $15 store credit but that does not make up for the money that i have spent. And the days are still getting pushed back and now it's the holiday and I need my item today. Now it's saying November 25th They are still offering 1 days shipping in which it is FALSE! They are just wanting you to spend more money and I hate I even tried it. FALSE ADVERTISEMENT I WILL STILL SAY.
Fashion Nova -Missing Item in package.
I reached out to Fashion Nova about my missing item on 11/4. As of today I have no response from them. Not a refund/credit or the missing item. I have tried to call only to find out there is no "customer service" live representative. I have emailed NUMEROUS times with only a generic response but no item and no credit or refund. This is frustrating.
Order [protected]
Missing Item: Kallan Knit Dress - Size L
Karla Payan
[protected]
Desired outcome: I would like my item or a refund or credit.
Order not delivered
After spending over $500 with Fashion Nova the last two months I am now having an issue with an order they said was delivered that I never received. I contacted the carrier LSO whom Fashion Nova used and they said my package was sent back to the carrier because it was undeliverable. After contacting Fashion Nova multiple times they have yet to investigate the claim and will not credit my refund. I have provided emails from LSO (again the carrier that Fashion Nova chose) that states the package was "returned to sender". But, Fashion Nova has yet to issue a refund for a package that I never received.
Desired outcome: I would like a refund for $73.55 for the order that I never received and was returned to the sender "Fashion Nova"
Payment not received
This is my order # [protected] it is because it is the fourth purchase with them the first purchase I did not receive it said delivered but I did not receive it, in the second and third I did receive the packages but there was nothing inside them, in some boxes where I did an order for boots only 1 shoe arrived, so it is already my fourth purchase they wrote on November 14 that they would give me a refund and that they apologized for what happened and then they write that they will not do it it is so exhausting me in my fourth order thought that Everything would be wonderful when I receive it, the bags are empty, I only got a lipstick that came free with the purchase. I wrote to them and they say that they can't help me anymore that there are multiple losses, so how can I pay for something that I have never received? I do not recommend Fashion nova I have read other similar cases regarding them and the truth is that I do not recommend it I also saw a video where they modify the garments for their models and when you receive it it is not what you see on the page
Desired outcome: Refund my money
I need my money back
Claim my package was delivered
I ordered clothes from fashion nova back in October, they website claimed my package was delivered which never was. They refused to assist me with getting my package or resolving the matter. They use lasership that never delivered my items.order number is. [protected]. Thank you for contacting Fashion Nova! We are so sorry to hear about this inconvenience.
I have taken the time to review your Order #[protected].
According to the carrier, your package was delivered on 10/16/2022 to the address you selected at checkout.
Please take the time to review your delivery address/location and ensure that everything is accurate.
Our recommendation is to:
Check with your neighbors, the surrounding areas, and the mailroom/building staff (if available) to see if anyone has seen the package.
File a stolen package report with your local authorities if your package is not found to help prevent this from happening again in the future.
Feel free to reach out to your carrier to see if they may still be in route or are currently in transit with your delivery.
Here's the link to your tracking details https://t.lasership.com/Track/1LSCY2H0014EEOZ.
I appreciate you taking the time to reach out to us, and I hope you can find your missing package soon!
Kind Regards,
Fashion Nova Customer Care
Desired outcome: I need my clothes ordered
Delivered through lasership driver stole items
I ordered some clothes from Fashion Nova. I was told that my package was delivered on Sunday 10:38 am October 31,2022. The driver for Lasership took a picture with the package by the SIDEWALK and NOT at the door, I couldn’t believe it! Then sure enough, there was no package. My worst fear was realized. The driver had STOLEN IT. They didn’t want to walk up to the door to raise suspension, so acted like they had good intentions of delivering it by the sidewalk and took a picture as the “ proof” They scammed me and I need to report this disgusting scam and brazen theft! The tracking number is 1LSCY2H0015IDF1. The order number was [protected]. My name is Shana and my phone number is [protected] and email address is [protected]@gmail.com
Desired outcome: Refund or replacement of stolen items by driver!! Business fined!!
I made an order but no confirmation email
I made an order on 10/25/2022 my name is Carstyn Roggenbuck and my email is [protected]@msn.com. I used zip to pay and the first payment has already been deducted from my account but I haven’t received a confirmation email and therefore have no order number. I tried to login to my account but it says sent activation email but I haven’t received that either. I want a order number/confirmation email or please cancel my order!
Desired outcome: Please give me an order number and confirmation email of my order or cancel my order.
Order of clothes over $600
2 weeks ago I placed a order with fashion nova. $680 worth of clothes. I paid for the rush fee. I waited at home for my order that day. The package never came. I contact ups and fashion nova. Fashion nova says I have to wait 48hrs to see if I receive it because sometimes the delivery person will mark it as delivered when it’s not we’ll the deliver guy that was delivering packages that day said he never had my package to begin with! So I place another order the same way, over $680 they let my payment process I get a delivery date of Friday the 21st with my rush fee. I get a email today saying it was canceled because the billing and shipping does not match mind you the last package did not have the same shipping and billing address yet they still shipped my order I never received. Now they cancel this order after a day and take my money. I then place another order and just use my original address I used the first time and they cancel again AFTER TAKING MY MONEY! I’m so furious and I will never order from fashion nova again. If the address does not match billing before even processing payment why would you guys let 3 orders go through? We should get our money automatically back not 7-10 business days! This is a big inconvenience and very unprofessional. After this is resolved I will never ever order from fashion nova again. This year has been the most problems.
Desired outcome: I want my package and my money returned for the other 2 orders I made.
Fashion Nova Reviews 0
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About Fashion Nova
The brand is known for its attention-grabbing styles that showcase the latest trends in fashion. Fashion Nova releases hundreds of new styles every week, ensuring that there's always something fresh and exciting for customers to choose from. Whether you're looking for figure-flattering dresses, jeans that hug your curves, trendy bodysuits, or statement pieces that are perfect for a night out, Fashion Nova has got you covered.
One of the unique aspects of Fashion Nova is their dedication to inclusivity. The brand offers clothing in a wide range of sizes, with options ranging from XS to 3X. Additionally, Fashion Nova offers a selection of styles specifically designed for curvy women, providing fashionable and flattering options in sizes 1X to 3X.
The brand has garnered a large following on social media, with celebrities like Cardi B, Kylie Jenner, and Amber Rose spotted wearing their designs. Fashion Nova's popularity can also be attributed to their affordable price point, making trendy fashion accessible to everyone.
In addition to their clothing offerings, Fashion Nova also offers a variety of accessories, including jewelry, shoes, and handbags, providing everything needed to complete a head-to-toe look.
Overall, Fashion Nova has quickly established itself as a favorite shopping destination for fashionable women looking for trendy yet affordable clothing. With its inclusive sizing and commitment to staying on top of the latest fashion trends, it comes as no surprise that the brand continues to receive rave reviews from customers all over the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.
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Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.
Overview of Fashion Nova complaint handling
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Fashion Nova Contacts
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Fashion Nova phone numbers+1 (800) 866-0286+1 (800) 866-0286Click up if you have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 9 9 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone numberCustomer Service+1 (800) 222-1811+1 (800) 222-1811Click up if you have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 27 27 users reported that they have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 44 44 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone numberCustomer Service+1 (818) 347-6500+1 (818) 347-6500Click up if you have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 2 2 users reported that they have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 1 1 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number33%Confidence scoreWestfield Topanga+1 (323) 888-1071+1 (323) 888-1071Click up if you have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone numberMontebello TownCenter+1 (818) 891-3400+1 (818) 891-3400Click up if you have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone numberPanorama Mall+1 (818) 238-0022+1 (818) 238-0022Click up if you have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone numberBurbank TownCenter+1 (818) 341-4600+1 (818) 341-4600Click up if you have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone numberNorthridge Mall
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Fashion Nova emailsinfo@fashionnova.com100%Confidence score: 100%Supportmonique@fashionnova.com100%Confidence score: 100%Supportlegal@fashionnova.com97%Confidence score: 97%Legalsupport@fashionnova.com96%Confidence score: 96%Support
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Fashion Nova address437 S Broadway, Los Angeles, California, 90013-1102, United States
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Fashion Nova social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 05, 2024
Most discussed Fashion Nova complaints
never received a order confirmationRecent comments about Fashion Nova company
An order I placed on Fashion Nova.comOur Commitment
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