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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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www.fashionnova.com

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1.2 27 Reviews 1706 Complaints
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Fashion Nova Complaints 1706

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12:33 pm EST
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Fashion Nova 3 ordered items never received

November 14th 2016: My online shipment has reached their facility, yet they do not acknowledge it. My shipment was sent back to them because of an error on my address. Canada Post confirms that my item has reached its initial sender's address successfully. However, customer service denies it, and insist that they don't have any record of it, yet I have proof with someone's signature from their delivery facility that they received it. Now, that is just WRONG. As a company, it doesn't matter how much money you make, integrity and honesty is everything. I've spent money for items that never got to me, and nobody from Fashion Nova's customer service department seemed to care, with their short answers and none-efficient approach in resolving the problem. It's a shame, because i love their products, but their customer service has totally turned me OFF.

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5:27 am EDT

Fashion Nova very low quality

I received my package several days ago and was super excited until I actually opened it! Clothing looked nothing like pictures on their website and everything was made from very chap and low quality material. Two dresses were extremely small and did not fit at all. Contacting with FashionNova customer support got me nowhere and all I was offered was a store credit!
They actually said that I have to ship everything back (and pay for the return shipping) and will get a credit! They said that they don't do refunds! Where's the logic? I don't see any.
My advice is to stay far away from FashionNova. Not the best place to shop.

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1:08 am EDT
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Fashion Nova this is just ridiculous!!

I have ordered several items from www.fashionnova.com over a month ago I have yet to receive my items! When I contacted them they said that my order was shipped a long time ago. They gave me a tracking number and it still said "processing"! When I asked for a refund they stopped replying to my messages and they are still ignoring me! I called from another number and they finally picked up, but when I told them who I was, they promised to call back and disconnected! I guess they decided to keep my money and my products.

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6:36 am EST
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Fashion Nova stole my credit card information!

I've ordered from this website a couple of times, but was absolutely disappointed and decided not to order anything again. But then they stole my credit card information and someone bought several things from FashionNovawas and paid with my card! I called them numerous times, but they never picked up the phone. I also tried to email them, but received no response. Then I got a call from my bank and was told that my card was charged again! So I blocked my bank account. FashionNova is nothing but a scam! Avoid!

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_nekriti
Fort Worth, US
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Apr 03, 2023 7:31 pm EDT
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Fashion nova charged 392 bucks from my debit card and I don’t even have an account in it. I emailed them but they are saying me that they cannot do anything as it has already been shipped. Bro I don’t even have the account in this site where did you guys get my shipping address? They are not picking my calls too. I don’t know what to do. Someone please help me!

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jeremy walden
US
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Jul 07, 2022 9:36 pm EDT

Yes it's 2022 July and this ame thing happened to me first they sent my first order with DHL and it got miles from my home then said undeliverable address being returned when I finally got an email to them I got 21.49 on a fashion nova gift card in return minus 6.99 shipping then al of a sudden 4 10 99 charges on my card to a bs internet service had to shut it down too so years later still robbing people

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Namadi
Lancaster, US
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Jul 06, 2022 12:03 am EDT

Since March 2022, all my debit cards and credit cards are being used by fashion nova using even my shipping address. They have been charging my card on daily basis anywhere from $280.00 to $ 900 almost daily on a crapy close and nick nack. I have been trying to get hold of someone to explain the nightmare of running into all these charges from their company. it is impossible to soo. I have all these banks' claims and investigations in vain.

People watch out for this company and any like them are scams, they are created to steal.

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LuzLaing
US
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May 03, 2022 6:35 pm EDT

Fashion nova stole my BUSINESS credit card information and charge nearly $200. I have never shopped on this site as I do not support their exploitative business practices and fast fashion.

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8:05 am EST

Fashion Nova never received items

I've ordered some products from FashionNova about three weeks ago and two days later my tracking information stopped updating. I have never had a problem with receiving my items until now. I tried to contact them many time but there was no response. I have no idea where my things are or will they ever be delivered. In my opinion this is not a reputable company so I suggest not ordering from them. I doubt that I will ever get anything, but I will make sure to tell everyone about these scam artists.

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11:40 am EDT

Fashion Nova I haven't received full order

I ordered shorts, shoes, handbag and sunglasses from the website www.fashionova.com. I got only the cheapest things – shoes and shorts. I sent multiple emails to the seller and asked about other things, but he simply stopped to communicate with me. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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Reese L
Charlotte, US
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Apr 18, 2024 2:43 am EDT

I have placed 2 orders with you they never seem to arrive or I can't track them.

One in December and one on April 1st, 2024.

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Rudy Peacock
US
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Dec 16, 2023 4:05 pm EST
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I ordered some shoes it never sent me a confirmation but took the money off my card now I can’t even do anything I just want my money back

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Tanina96
New Bedford, US
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Dec 03, 2023 2:15 am EST

I am trying to log into my account, it is not letting me. I am trying to track my order I never received a confirmation email but the money was taken out of my account. If I do not receive an email fixing this issue I will despute this charge with the bank. I haven’t received my items & I did not receive a confirmation email.

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M ichael Green
G enao arkansas, US
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Nov 25, 2023 1:31 pm EST
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I have packages that was send to my address by mistake and how to get it back to you by mail cause these do not need to be here with me thank yopu

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Lashawn Saunders
US
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Nov 20, 2023 2:30 am EST
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I purchased an order online on November 9th, 2023 and the money was taken from my credit card but I never received a confirmation email and the items are still in my cart.

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M ichael Green
G enao arkansas, US
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Nov 16, 2023 1:36 pm EST
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thank you for the answer but this package is not my package I do not order ant things from you this need to be return back to you.

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O' Black
US
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Oct 11, 2023 3:38 pm EDT
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I place my order 8.28pm on 30/09/2023, and got a notification my order was cancelled 12.05am on 01/10/2023. I was notified i would be refunded. I'm writing as regarding the cancelled order( order number: [protected]), letting you know i have not been refunded yet. I want to be fully refunded. Kindly help escalate it.

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bigbaby51
BARTLETT, US
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Sep 24, 2023 9:48 pm EDT
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i placed an order on the 15th of september 2023 it charged my afterpay account but when i went to check my status i have no order present . and there is no live person to talk to so now i have to fight to get my money back.

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Loretta10
Accra, GH
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Sep 23, 2023 11:34 pm EDT

I placed an order on the 4th September…my order was cancelled by fashion nova …it. Been 3 days still have received gotten bak my refund…why must a refund keep this long …shein does take this long to do a refund

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Аня
US
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Sep 23, 2023 5:32 am EDT
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I just place 200$ order for my vacation which I need to get here on time. I placed it and 10 min after I got a message that my order was cancelled and I didn’t make that action in any ways. Now I don’t have 200$ in my bank that we’re going towards my clothing and I’m pissed order number is [protected]

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

Overview of Fashion Nova complaint handling

Fashion Nova reviews first appeared on Complaints Board on Jun 14, 2014. The latest review Refund order #: 147122390 was posted on Dec 9, 2024. The latest complaint Unauthorized billing on checking account was resolved on Mar 01, 2024. Fashion Nova has an average consumer rating of 1 stars from 1733 reviews. Fashion Nova has resolved 70 complaints.
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  1. Fashion Nova Contacts

  2. Fashion Nova phone numbers
    +1 (800) 866-0286
    +1 (800) 866-0286
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    Customer Service
    +1 (800) 222-1811
    +1 (800) 222-1811
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    Customer Service
    +1 (818) 347-6500
    +1 (818) 347-6500
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    33%
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    ​Westfield Topanga
    +1 (323) 888-1071
    +1 (323) 888-1071
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    Montebello TownCenter
    +1 (818) 891-3400
    +1 (818) 891-3400
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    Panorama Mall
    +1 (818) 238-0022
    +1 (818) 238-0022
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    Burbank TownCenter
    +1 (818) 341-4600
    +1 (818) 341-4600
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    Northridge Mall
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  3. Fashion Nova emails
  4. Fashion Nova address
    437 S Broadway, Los Angeles, California, 90013-1102, United States
  5. Fashion Nova social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Fashion Nova contacts
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