Fashion Nova
reviews and complaints

I placed on order and requested overnight delivery and paid the extra charge for the service. When I sent an email about it I received a preempted message about the shipping policy which doesn't really matter to me as I paid for overnight delivery. I have requested my extra shipping money back but have not received an email in regards to returning my shipping cost.

I placed an order with Fashion Nova for a holiday I had booked the following week (shipping is 4-5 days so it would have come in time) and received an email 48 hours later telling me my order had been refunded. This email had no explanation as to why so I was a bit confused. I contacted Customer care via email and have still received no response 48 hours later even though they state a 24hour service?

Not happy with this at all mainly because it has set me back and ruined the plans I had made. Also because no reason was attached for me to have some form of understanding, and especially because my email had clearly been ignored.

I placed an order to the UK on 29th July. On checkout it stated that the shipping I paid for would take 4-5 days. After emailing customer service multiple times stating I still have not received my order, all they do I send me a generic email with company shipping policy. I tracked the package via the company they use to send to the UK and it says it arrived in London on 5th August and handed over to Yodel to fulfil the delivery. I have tracked it with the yodel tracking number fashion nova have provided me and yodel still don't have the package to deliver to me. They said the parcel is still with the sender. Fashion nova are now ignoring my emails.

I am furious with Fashion Nova. My son placed an order on fashion nova mens I helped him with purchase I saw MY CORRECT ADDRESS and the stupid website auto correct to whomevers address so my son wouldn't recieve his school closes in tome. Fashion Novs needs to do better I know numerous companies that can and will update you information if a problem arises first and formost. Secondly why doesnt Fashion Nova uses FedEx or UPS where I lnow I could've have them held my son's package until the next day not even 24 hours went by and USPS ships it back. I feel like high way robbery because you guys get to keep the sales taxes and wouldn't even apply a credit back to the source of payment the transaction was made on. I am deeply disgusted with this company and so is my son

Inconsistent sizing, incorrect sizing chart and uncooperative in assisting customer with prepaid shipping label. Background: I recently ordered 2 pairs of the "Mia Windbreaker Joggers" in a size XS. I have previously ordered multiple different joggers in size XS and it has always been the perfect size. However this time, the joggers are way too small. I am very disappointed that the product sizing is very inconsistent, the size chart isn't correct, and the customer service refused to provide prepaid shipping label.

I received my order later than originally stated when I placed my order. When I received that order the package slip was correct but the items inside were not correct. I contacted customer service via email thinking they would rectify the situation quickly as it was a mistake on their end. All they did was send me a return label and said I had to wait until they received the items back before sending the ones they were supposed to in the first place. The items I ordered were for a gift and now I cannot give those.

I placed an order per the websites by 1pm PST. My package did not ship same day as advertised. I traveled out of town to the address my things should have delivered to just to see it was delayed arrival until Monday. I left where I was staying in Vegas to return to my home town Sunday. I tried emailing this company and was told my order delivered already which is false. I reached out to the delivery company to get my package reroute yo the state I'm in and they referred me back to Fashion Nova. All they need is authorization for my address to be changed and I've called over 8 times in one day trying to get assistance and the call continuously was disconnected. Th basics of what I'm told before I'm disconnected is we are a store credit based company if they can't help you the order will return for a store card. I purchased what I purchase for a reason and do not want to spend a dime with this company if my order can't be rerouted due to their delay in shipping. If my package can't be delivered I deserve a cash refund for a horrible experience. Dealing with 8 + unprofessional representatives with no resolution.

Yesterday I placed an order using the quick method and for the very first time I did not receive and confirmation email which I thought was weird. I checked my order history and I not seeing it. I checked in with my online banking and of course the money was deducted for the items. 

However after completion of orders I did see the what I would call the receipt screen of my 2 orders but after I exited and went back to bag I realized I did not receive and confirm text via email. 

This is the information for my orders 

Name of orders:
1. Looking all over for you flat sandals- black (size 10)
2. Daily duties long sleeve dress- royal
(Size s)
Email: [protected]@gmail.com
Date of order: 13th August 2019
Last 4 digitsof credit card: 4001
Total: $31.99 US 

Also within 24 hr I will be able to have the image from my online banking of my purchase from fashion nova to use as evidence that I did make a purchase from them yesterday if that may help in solving the problem please let me know.  

I look forward to response as soon as possible. 

Hi I placed an order #3513536 on 17th June 2019, I have not received the order and am going on holiday in 1 week, I placed the order in good time but have still not received it! or any correspondence apart from the parcel is in London from tracking it..I need this parcel ASAP.normslly I have a letter for any customs charges but nothing this time.
Please can you track the parcel for me?
Mia khan
3ripley close leegomery Telford Shropshire tf1 6yy United Kingdom

I ordered clothing from Fashion Nova. My account was immediately debited $656.97 with a message I still cannot understand stating my order is cancelled and funds returned to my account
I am worried since i still do not have the money and no timeline for refund was given me in their message of
Order cancellation
May I know if they indeed will refund money back to my account as promised and if so when.
Also my alternative options for collection of funds if they fail to do so. Seen too many
negative reviews i am really worried
Order number [protected]

I ordered clothing from FashionNova. I received an email that the package was on its way and smother that said it was delivered. It had not arrived. I waited the 3 days they recommended and still it didn't come. I contacted them and never heard back. If I can't get my package, I need a refund, but they will not respond when there's a problem. Feels like a scam.

I ordered a jumpsuit and unfortunately, I had to return it due to it being too large. I paid for shipping and returned the item using their new return portal. I waited over the 5-7 business days before I reached out to check the return status. Tracking informed me that the item was received by fashion nova and it also listed the persons name who accepted the return. I emailed fashion Nova with screenshots of the tracking information as well as the information showing it was received. I supplied all the required information. 2 days later I received a very short response instructing me to check the return portal for updates and to wait 5-7 business days for processing. I did as told, I checked the return portal for my rerun status and there was no way to check the return status. It showed that I had created and paid for shipping. I waited another 5-7 BUSINESS Days and checked he portal... still NOTHING. I emailed Fashion Nova again and supplied all of the necessary information. 4 days later I get a response saying, returned take 5-7 business days for processing and it depends on which mail carrier I used because it could take longer. I supplied all the tracking information and I went through THEIR return Portal and used UPS which THEY SUGGESTED! I've supplied tracking information, screenshots, names, STILL NO refund. I was even sent a satisfaction survey via email asking me if my problem was resolved... I, of course, replied to both of those emails saying I was not satisfied and my issue was not resolved. I have details as well... still nothing. Here we are 3 weeks or more later and plenty of 5-7 business days later and no one can give me an update and I have not received store credit. This really puts a sore taste in my mouth because I really like fashion nova and I shop with them quite often. Since this, I haven't purchased anything from them... with fear that I'd lose money or I would get cheated out of a deal if I needed to return something simply because it did not fit. And let me add that I've only had to return things twice. The first time was not complicated at all. Received my store credit and purchased what I wanted with it and that was that. Not sure what's going on with them now, but I would like to truthfully what's going on.

Ordene ropa hace 5 días y pague 9.99 por rápido envío al siguiente día tenia que recibirlo o cuando mucho el día lunes que sería el día 5 hasta el momento ellos aún no me envían mi pedido esta ropa yo la necesito tener conmigo a mas tardar el día 9 conmigo yo me he comunicado con ellos la respuesta de ellos sólo que lo sienten mucho por la inconveniencia pero pues no se me hace justo que me estén haciendo esto no se por que tiene retenido mi paquete

Their driver stole my product I never got my orderBut that they would deliver my order on the sixth I took the day off so that I could wait for my package all day and never came nope knock on my door no package left at my door no no letter or note sticker saying that they dropped off the package on my gate they never came they never left the package they said that they dropped it off at 9 o'clock which they are lying because I was home all day I can show you my work schedule I took the day off so that I could pick up the pack so I can get my package I waited all day had my gate open door open so that I can hear them coming no one ever came in there trying to lie and say they came in at 9 o'clock no they did not

I ordered 2 jumpsuits a few weeks back and paid over $100+ for my order and still have not received or heard anything, I would appreciate if someone did something about it as I paid express post so I want that refunded, if not please just let me know where my parcel is of resend it as I am so over waiting after being so excited to receive and wear for my family shoot .

I returned a number of items to Fashion Nova in May 2019 . The items were received by Fashion Nova but I have not been given credit for the full amount of all the times. I have had communication over email, but takes days for a response. The reprehensive Douglas Rodriguez (SPA), will not answer my questions I ask. The last email I received does not address any of the issues I have. At this point I have been patent enough, something has to be done. This is unacceptable customer service.

I'm very disappointed in the lack of knowledge, and the way that my situation was handled. I bought an item and the concierge would not sign for it, so it was turned away. I've been sent on a wild goose chase and then after 4 weeks attempting to get my account credited, only to finally be told that I need to contact the carrier, which is not my job. It should be very simple to get credited for an item which is shown on the account to not have been accepted or delivered. The sheer incompetence of the customer services is disgraceful; constantly asking for the same information and the same questions but never solving or attempting to do anything about the issue.

I returned two items that did not fit. I needed them for vacation so I went ahead and re ordered them because I knew the return process would take a while. Tracking information shows that it was received by Fashion Nova on 7/12/2019. Yet, I have not received an email with my store credit. Iemailed them inquiring about the status of my credit and they responded instantly with am email that contained standard wording that I already had read on your website. It did not answer my original question. What are my next steps in receiving my credit? It had been more than the 7 business days as stated in the wording. So I didn't understand why they sent me that message. They obviously didn't really read my email. They also directed me to go to the return portal to track my return. But there was no way to track my return status in the returns portal. When I go to the portal there is only options and instructions to return a package. I've emailed them several times since but I have recieved no response. I will be reporting them to the BBB.