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4.1 38 Reviews 1704 Complaints
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Fashion Nova Complaints 1704

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L
2:55 pm EDT
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Fashion Nova undelivered parcel and poor service

Date: 17-09-2019
Order Number: [protected]

I am utterly appalled by the delivery service that has been used to deliver my order within England, Yodel. They have failed to supply me with the correct tools e.g. A calling card which would alert myself that they had attempted to make a delivery nor did I receive and email or notification regarding the status of my delivery.

I then spoke with their staff who apologized and stated she would have the package resent (this can be seen in the pictures I have attached, which did not happen.
I then went on the website to find out the parcel had been returned to the sender (Fashion Nova).
I then spoke with another Yodel staff member who confirmed a re-delivery would never have been attempted as it was not in there policy to redeliver an item after 3 attempts. If the previous agent had not told me I would have a re-delivery I would have gone to collect the item instead and would have the item to hand.

Whilst pointing out all the errors Yodel had made, the adviser "Shelton" attempt to dispute the delivery drivers could not access my building, which is why they did not leave a calling card. I then went on to state my postbox is outside, right next to the door and proceeded to take a picture and sent it to Shelton. But rather than attempt to rectify the situation Shelton abruptly ended the chat, which led me to go to the depot the next day, I spoke to the manager who told me had the issue been rectified the day before by Shelton, my parcel would not have been in transit back to the sender.
I am told I am unable to receive compensation from Yodel as the sender would have to apply for it, rather than myself.
I am deeply appalled with the service and incompetence of multiple staff members at Yodel and now I have found out I cannot get a refund from Fashion Nova and a voucher is not what I would like.
I am saddened, as I specifically picked Fashion Nova to order my birthday outfit from and ordered within good time so it would come in time, now I am highly out of pocket and will have to pay again for another outfit.

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M
3:57 pm EDT

Fashion Nova janice chambrey-medium washed jumpsuit

Received item with zipper broken, spoke to customer service and they in sured me the a replacement would be sent out by overnight shipment and should receive it the next day which was Friday. It is now Monday September the 16th and I still haven't received my replacement jumpsuit. I have been calling customer service and have been getting nothing but a bunch of lies. I would like for someone to resolve this issue and refund me my money back because at time I don't even want the jumpsuit.

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10:05 pm EDT
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Fashion Nova clothing ripped me off

This company has charged my account over 3 times, over 1200 dollars, cancelled my orders and will not respond to calls messages or emails. They have over drafted my account and I cannot get thru to them, beware of this company and their terrible customer service and shopping policies . Unless you can afford to be out over a thousand and never receive a single thing

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M
3:30 am EDT

Fashion Nova never got store credit after my return

I sent my return Aug 3 2019 through their return portal on their website in which you pay $7.99 and print out a pre printed label and I returned it in the same bag it came in. So far I have sent and received about 5 emails asking for an update and have gotten copied and pasted generic messages about their return policy. It has been over a month and no meaningful response! I don't even know if they received the package let alone if they are working on sending me the promised E gift card with store credit. I have bought some things from them in the past that I liked and fit me well but this is my first return and I have to say I will never shop with them again! I was supposed to get around $50 in store credit which I don't think I will ever see.

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J
10:26 am EDT
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Misleading Advertisement / False Advertisement / poor customer service / automated replies / no delivery / customs I placed an order with Fashion nova on the 19/08/19 (order no - [protected]). The order came to with a 30% discount $213.14 and I paid using PayPal. I have ordered before from fashion nova and i checked the shipping fees on both this occasion and...

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K
12:40 pm EDT
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Fashion Nova shipping charges

I placed on order and requested overnight delivery and paid the extra charge for the service. When I sent an email about it I received a preempted message about the shipping policy which doesn't really matter to me as I paid for overnight delivery. I have requested my extra shipping money back but have not received an email in regards to returning my shipping cost.

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4:32 am EDT
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I ordered stuff from fashion nova and it was all together $118.91. I paid the price and my card got charged for it on August 19th 2019. On August 20th 2019 my card got charged another $118.91. But I didn't order anything more.. I need my money back pls and I don't want a store credit refund because I'm not returning anything and I didn't buy anything with...

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12:16 pm EDT
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Fashion Nova Whole Customer Service

I placed an order with Fashion Nova for a holiday I had booked the following week (shipping is 4-5 days so it would have come in time) and received an email 48 hours later telling me my order had been refunded. This email had no explanation as to why so I was a bit confused. I contacted Customer care via email and have still received no response 48 hours later even though they state a 24hour service?

Not happy with this at all mainly because it has set me back and ruined the plans I had made. Also because no reason was attached for me to have some form of understanding, and especially because my email had clearly been ignored.

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8:35 pm EDT
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Fashion Nova still have not received my order

I placed an order to the UK on 29th July. On checkout it stated that the shipping I paid for would take 4-5 days. After emailing customer service multiple times stating I still have not received my order, all they do I send me a generic email with company shipping policy. I tracked the package via the company they use to send to the UK and it says it arrived in London on 5th August and handed over to Yodel to fulfil the delivery. I have tracked it with the yodel tracking number fashion nova have provided me and yodel still don't have the package to deliver to me. They said the parcel is still with the sender. Fashion nova are now ignoring my emails.

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1:03 pm EDT
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Fashion Nova not being able to modify address due to glitch on fashion nova website

I am furious with Fashion Nova. My son placed an order on fashion nova mens I helped him with purchase I saw MY CORRECT ADDRESS and the stupid website auto correct to whomevers address so my son wouldn't recieve his school closes in tome. Fashion Novs needs to do better I know numerous companies that can and will update you information if a problem arises first and formost. Secondly why doesnt Fashion Nova uses FedEx or UPS where I lnow I could've have them held my son's package until the next day not even 24 hours went by and USPS ships it back. I feel like high way robbery because you guys get to keep the sales taxes and wouldn't even apply a credit back to the source of payment the transaction was made on. I am deeply disgusted with this company and so is my son

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S
5:52 pm EDT

Fashion Nova mia windbreaker joggers

Inconsistent sizing, incorrect sizing chart and uncooperative in assisting customer with prepaid shipping label. Background: I recently ordered 2 pairs of the "Mia Windbreaker Joggers" in a size XS. I have previously ordered multiple different joggers in size XS and it has always been the perfect size. However this time, the joggers are way too small. I am very disappointed that the product sizing is very inconsistent, the size chart isn't correct, and the customer service refused to provide prepaid shipping label.

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P
5:31 pm EDT

Fashion Nova wrong items received

I received my order later than originally stated when I placed my order. When I received that order the package slip was correct but the items inside were not correct. I contacted customer service via email thinking they would rectify the situation quickly as it was a mistake on their end. All they did was send me a return label and said I had to wait until they received the items back before sending the ones they were supposed to in the first place. The items I ordered were for a gift and now I cannot give those.

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N
5:06 pm EDT

Fashion Nova ordered overnight for my birthday weekend it’s been a week no order.

I placed an order per the websites by 1pm PST. My package did not ship same day as advertised. I traveled out of town to the address my things should have delivered to just to see it was delayed arrival until Monday. I left where I was staying in Vegas to return to my home town Sunday. I tried emailing this company and was told my order delivered already which is false. I reached out to the delivery company to get my package reroute yo the state I'm in and they referred me back to Fashion Nova. All they need is authorization for my address to be changed and I've called over 8 times in one day trying to get assistance and the call continuously was disconnected. Th basics of what I'm told before I'm disconnected is we are a store credit based company if they can't help you the order will return for a store card. I purchased what I purchase for a reason and do not want to spend a dime with this company if my order can't be rerouted due to their delay in shipping. If my package can't be delivered I deserve a cash refund for a horrible experience. Dealing with 8 + unprofessional representatives with no resolution.

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F
9:36 am EDT
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Fashion Nova my orders

Yesterday I placed an order using the quick method and for the very first time I did not receive and confirmation email which I thought was weird. I checked my order history and I not seeing it. I checked in with my online banking and of course the money was deducted for the items. 

However after completion of orders I did see the what I would call the receipt screen of my 2 orders but after I exited and went back to bag I realized I did not receive and confirm text via email. 

This is the information for my orders 

Name of orders:
1. Looking all over for you flat sandals- black (size 10)
2. Daily duties long sleeve dress- royal
(Size s)
Email: [protected]@gmail.com
Date of order: 13th August 2019
Last 4 digitsof credit card: 4001
Total: $31.99 US 

Also within 24 hr I will be able to have the image from my online banking of my purchase from fashion nova to use as evidence that I did make a purchase from them yesterday if that may help in solving the problem please let me know.  

I look forward to response as soon as possible. 

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1:07 pm EDT
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Fashion Nova not received order

Hi I placed an order #3513536 on 17th June 2019, I have not received the order and am going on holiday in 1 week, I placed the order in good time but have still not received it! or any correspondence apart from the parcel is in London from tracking it..I need this parcel ASAP.normslly I have a letter for any customs charges but nothing this time.
Please can you track the parcel for me?
Mia khan
3ripley close leegomery Telford Shropshire tf1 6yy United Kingdom

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3:24 pm EDT
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Fashion Nova clothing refund inquiry

I ordered clothing from Fashion Nova. My account was immediately debited $656.97 with a message I still cannot understand stating my order is cancelled and funds returned to my account
I am worried since i still do not have the money and no timeline for refund was given me in their message of
Order cancellation
May I know if they indeed will refund money back to my account as promised and if so when.
Also my alternative options for collection of funds if they fail to do so. Seen too many
negative reviews i am really worried
Order number [protected]

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4:39 pm EDT

Fashion Nova package never arrived

I ordered clothing from FashionNova. I received an email that the package was on its way and smother that said it was delivered. It had not arrived. I waited the 3 days they recommended and still it didn't come. I contacted them and never heard back. If I can't get my package, I need a refund, but they will not respond when there's a problem. Feels like a scam.

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11:54 am EDT

Fashion Nova returns

I ordered a jumpsuit and unfortunately, I had to return it due to it being too large. I paid for shipping and returned the item using their new return portal. I waited over the 5-7 business days before I reached out to check the return status. Tracking informed me that the item was received by fashion nova and it also listed the persons name who accepted the return. I emailed fashion Nova with screenshots of the tracking information as well as the information showing it was received. I supplied all the required information. 2 days later I received a very short response instructing me to check the return portal for updates and to wait 5-7 business days for processing. I did as told, I checked the return portal for my rerun status and there was no way to check the return status. It showed that I had created and paid for shipping. I waited another 5-7 BUSINESS Days and checked he portal... still NOTHING. I emailed Fashion Nova again and supplied all of the necessary information. 4 days later I get a response saying, returned take 5-7 business days for processing and it depends on which mail carrier I used because it could take longer. I supplied all the tracking information and I went through THEIR return Portal and used UPS which THEY SUGGESTED! I've supplied tracking information, screenshots, names, STILL NO refund. I was even sent a satisfaction survey via email asking me if my problem was resolved... I, of course, replied to both of those emails saying I was not satisfied and my issue was not resolved. I have details as well... still nothing. Here we are 3 weeks or more later and plenty of 5-7 business days later and no one can give me an update and I have not received store credit. This really puts a sore taste in my mouth because I really like fashion nova and I shop with them quite often. Since this, I haven't purchased anything from them... with fear that I'd lose money or I would get cheated out of a deal if I needed to return something simply because it did not fit. And let me add that I've only had to return things twice. The first time was not complicated at all. Received my store credit and purchased what I wanted with it and that was that. Not sure what's going on with them now, but I would like to truthfully what's going on.

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K
4:53 pm EDT

Fashion Nova package

Ordene ropa hace 5 días y pague 9.99 por rápido envío al siguiente día tenia que recibirlo o cuando mucho el día lunes que sería el día 5 hasta el momento ellos aún no me envían mi pedido esta ropa yo la necesito tener conmigo a mas tardar el día 9 conmigo yo me he comunicado con ellos la respuesta de ellos sólo que lo sienten mucho por la inconveniencia pero pues no se me hace justo que me estén haciendo esto no se por que tiene retenido mi paquete

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2:56 pm EDT
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Fashion Nova their driver stole my product I never got my order

Their driver stole my product I never got my orderBut that they would deliver my order on the sixth I took the day off so that I could wait for my package all day and never came nope knock on my door no package left at my door no no letter or note sticker saying that they dropped off the package on my gate they never came they never left the package they said that they dropped it off at 9 o'clock which they are lying because I was home all day I can show you my work schedule I took the day off so that I could pick up the pack so I can get my package I waited all day had my gate open door open so that I can hear them coming no one ever came in there trying to lie and say they came in at 9 o'clock no they did not

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About Fashion Nova

Screenshot Fashion Nova
Fashion Nova is a popular online fashion retailer that offers trendy and affordable clothing for women. The brand has quickly become a favorite of fashion-forward shoppers, with its wide range of stylish options ranging from casual wear to evening wear, swimwear and accessories.

The brand is known for its attention-grabbing styles that showcase the latest trends in fashion. Fashion Nova releases hundreds of new styles every week, ensuring that there's always something fresh and exciting for customers to choose from. Whether you're looking for figure-flattering dresses, jeans that hug your curves, trendy bodysuits, or statement pieces that are perfect for a night out, Fashion Nova has got you covered.

One of the unique aspects of Fashion Nova is their dedication to inclusivity. The brand offers clothing in a wide range of sizes, with options ranging from XS to 3X. Additionally, Fashion Nova offers a selection of styles specifically designed for curvy women, providing fashionable and flattering options in sizes 1X to 3X.

The brand has garnered a large following on social media, with celebrities like Cardi B, Kylie Jenner, and Amber Rose spotted wearing their designs. Fashion Nova's popularity can also be attributed to their affordable price point, making trendy fashion accessible to everyone.

In addition to their clothing offerings, Fashion Nova also offers a variety of accessories, including jewelry, shoes, and handbags, providing everything needed to complete a head-to-toe look.

Overall, Fashion Nova has quickly established itself as a favorite shopping destination for fashionable women looking for trendy yet affordable clothing. With its inclusive sizing and commitment to staying on top of the latest fashion trends, it comes as no surprise that the brand continues to receive rave reviews from customers all over the world.
How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova customer service
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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

Overview of Fashion Nova complaint handling

Fashion Nova reviews first appeared on Complaints Board on Jun 14, 2014. The latest review An order I placed on Fashion Nova.com was posted on Jul 31, 2024. The latest complaint Unauthorized billing on checking account was resolved on Mar 01, 2024. Fashion Nova has an average consumer rating of 1 stars from 7322 reviews. Fashion Nova has resolved 70 complaints.
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  1. Fashion Nova Contacts

  2. Fashion Nova phone numbers
    +1 (800) 866-0286
    +1 (800) 866-0286
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 9 9 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number
    Customer Service
    +1 (800) 222-1811
    +1 (800) 222-1811
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 27 27 users reported that they have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 44 44 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number
    Customer Service
    +1 (818) 347-6500
    +1 (818) 347-6500
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 2 2 users reported that they have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 1 1 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number
    33%
    Confidence score
    ​Westfield Topanga
    +1 (323) 888-1071
    +1 (323) 888-1071
    Click up if you have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number
    Montebello TownCenter
    +1 (818) 891-3400
    +1 (818) 891-3400
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number
    Panorama Mall
    +1 (818) 238-0022
    +1 (818) 238-0022
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number
    Burbank TownCenter
    +1 (818) 341-4600
    +1 (818) 341-4600
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number
    Northridge Mall
    More phone numbers
  3. Fashion Nova emails
  4. Fashion Nova address
    437 S Broadway, Los Angeles, California, 90013-1102, United States
  5. Fashion Nova social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 05, 2024
Fashion Nova Category
Fashion Nova is ranked 3 among 724 companies in the Fashion and Style category

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