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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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www.fashionnova.com
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4.1 7318 Reviews

How responsive is Fashion Nova's customer service?

70 Resolved
1630 Unresolved
Very poor 🤒
We don't know much about how Fashion Nova handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Fashion Nova and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Fashion Nova reviews and complaints 1738

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9:49 pm EST
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Fashion Nova Order keeps cancelling no refund for 2 orders

Ordered on the 26th

2nd order 5th

Time is 02:00

I done a order next day it cancelled no refund so redone it but spent even more money this time and havnt been told when I will be receiving this refund aswell can this issue be resolved pls I just wanted to treat myself I need that refund. the order number doesn’t work either so can’t even check the order can I couldn’t find an email to contact urselfs

[protected]@gmail.com

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6:06 pm EST
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Fashion Nova Never received refund

I placed an order on the 21st of November of about 250 euros; my order got cancelled due to wrong billing address and I was informed it would take up to 7business working days for the refund to show in my account . I have not received the refund and I am not getting any proof that my money has been sent back to me or I would ever receive it ?

Order number [protected]

Claimed loss: 250 euros

Desired outcome: I need my refund to show in my card as soon possible

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9:24 am EST

Fashion Nova Refund of returned items

I returned items to fashion nova and was issued a gift card in the amount of $51.86. They did not refund my original method of payment. Upon issuance of the gift card, they only provided the last 4 digits and I had to "hit the resend" button for the entire gift card number to be sent to my email. I have tried doing this for the past 3-4 days, also involving fashion nova and informing them I hav yet to receive the gift card number. Yet they still try to send to my email and i'm not receiving. I am however, able to receive the correspondence from them and asked them to kindly add the gift card number in the correspondence, refund my original method of payment, or mail a physical gift card - I have provided all of these options and they are still trying to send me the gift card number via email please help

Claimed loss: $51.86

Desired outcome: ADD THE GIFT CARD NUMBER IN THE CORRESPONDENCE, REFUND MY ORIGINAL METHOD OF PAYMENT, OR MAIL A PHYSICAL GIFT CARD-

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1:08 am EST
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Fashion Nova Rerurn service

I placed an order for 4 pairs of jeans all of which were too small so i returned them and the same day i purchased 4 more in a bigger size. Come to find out they refunded first order via gift card and i cant even cancel the second damn order. I do NOT want this gift card i want my money back which i am entiltled to very much so! After i have now spent $150 with my order x2 on these [censored] and i want a proper refund take back this useless gift card and give me my money back! This is absolutely baffling and horrible horrible bussiness now seeing the thosands of complaints and horrible reviews on service im surprised yall arent fixing this to not have an [censored] reputation! Im Inferiorated beyond words right now and need my money back i dont have 150 to just spend i have kids to feed and bills to pay taking from people is just wrong on so many levels

Claimed loss: Lost 78 dollars of my hard earned goddamn money

Desired outcome: To get my damn money back! Properly

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3:49 pm EST
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Fashion Nova Online order never received

My missing $168.51 order # [protected].

Copy of the packing slip inside the bag with two dresses instead of what I ordered. Where are my items I order. My emails [protected]@att.net and beth. [protected]@va.gov cell [protected]. My order had 12 items. Listed below are the items I received which I did not order

1. Dress # idm6863ep

2 dress #mf21199

Fashion send a picture of the package not reading or answering my emails. Stating there package deliver. I had two item 2 dress which I did not order. My packaging slip in the bag showed what order but the items where missing. I took pictures to show wht I received and the item numbers. 12 order and missing not help from fashion nova

My cell [protected] or work # [protected]

Emails [protected]@att.net and beth. [protected]@va.gov

Claimed loss: I WANT WHAT I ORDER or refund

Desired outcome: I WANT WHAT I ORDER WHICH I PAID $168.51

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11:46 pm EST
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Fashion Nova Products not received

Contacted customer care about an issue I had with my order and its delivery status, they responded saying it was nothing they can do about me not receiving the items I paid for and for me to contact the police about stolen property since it was confirmed that my package was delivered. With that being said I emailed back asking if there was anyone higher up that I can speak to about my issue they then responded with the same email dismissing my request to speak to an employee above customer care. So I have filed a complaint with the better business bureau to help resolve the issue I have with this company. They take consumers money but when contacted about an issue there is nothing they can do about helping me resolve the issue so they say,

Claimed loss: Loss of $331.00

Desired outcome: Refund

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8:07 pm EST
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Fashion Nova Clothing

I made a purchase on October 25, 2023. It had 1-day free shipping. I never received my order. You can no longer contact them over the phone, and they do not respond in 1-3 hours like they promise. It took days before I received a response. They went back & forth thru email to finally say, you need to contact UPS. The pic they sent with proof is not my house. So, after putting in a complaint to UPS, they sent someone to my home, who can see it was not the same house. UPS notified me they sent paperwork over to Fashion Nova and waiting on the to respond on 11/9 @ about 4:30pm. I spoke to UPS, they stated they will issue Fashion Nova a check for my package, but I can't get a response for them. I think that is awful for a consumer to have to wait this long. I will never make another purchase again from them. I should not have to wait this long, as a company you are insured for missing packages.

Desired outcome: Refund me my money in a timely manner.

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6:28 pm EST
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Fashion Nova Missing order, they get to keep your money???? WTAF

Ordered over 100 in items on Oct 28, received item delivery notification on Oct 30. No package arrived... Contacted ON TRAC and FASHION NOVA who both say wait a couple days, it may show up. On Nov 2, I reach out to both companies again, ON TRAC states they have no idea where my items are after their investigation and tells me to contact FASHION NOVA. FASHION NOVA sends a canned response stating they aren't responsible for lost packages marked delivered. How is this legal? They kept 140 of my funds and I receive no items? AVOID THEM

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5:47 am EDT
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Fashion Nova Order #[protected] Not Delivered And They Don't Want To Refund Me

I placed an order with fashion Nova, I use my Post office address, the first red flag was that order was supposed to be delivered in 2days, this particular order took 9days. The carrier was ostrac. I was at work on Oct 30, 2023 when I received a message that my package was delivered at 2:06p to front door, that's the 2nd red flag, this is a post office who delivers product to front door? I went to my local post office, they told me they don't have any package for me. I contacted Fashion Nova, they ask me to wait 72hrs, that was a long wait, I did waited I send a message back and I was told they are not liable for lost package. I have send several emails, they keep dismissing me. I can't bear the lost of $120, that's totally unacceptable.

Claimed loss: $120

Desired outcome: I need a refund

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4:37 am EDT
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Fashion Nova Sent wrong and damaged items and having to pay to send it back

So that’s the problem I’m now having to come out over almost 90 dollars and on top of the return meaning I’m paying almost over if not 120 dollars and that’s the items I bought and pay for fast shipping on one item and on top of that the fee in order to return it and I was originally sent the wrong sized item on top of it being damaged and shoes to which straps don't fit around the ankle now trying to return to see if I can process a claim and customer support has not been helpful I just want to return get my money and never deal with fashion nova again im a first-time buyer and I see why I never used this brand before this started Oct 17 of 2023 and is a current ongoing issue trying to get ahold of a person or even to have this resolved has been extremely difficult for no reason

Claimed loss: 54.83 for the first shipment39.03 for the second and 7.99 for the return fee101.85 in total not including tax

Desired outcome: a refund would be nice as well as reimbursement for having to pay next-day shipping to avoid refund issues which was 15.99

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4:57 pm EDT
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Fashion Nova Order not received rude customer service

My order #[protected].

Wasn’t received and I’ve called emailed everything. No help AT ALL I was sent a burly [censored] picture of a package on concrete which apparently is “proof “ it was delivered… I’m getting no help and I’m livid. Like who runs this place. Get your company together. I’ve never bought from here before but now researching and seeing the law suits about this exact thing gave me everything I needed to know. And I can see why they were sued. I swear people and companies don’t care about anything but money.

Desired outcome: I would just like a refund I originally just wanted it resent to me. But I absolutely want nothing to do with this company anymore.

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11:20 am EDT
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Fashion Nova Refund

I ordered something from fashion nova in 2021, for my graduation , it didn't fit, so i returned it right away, not realizing that fashion nova doesn't refund money, they sent me an "e-giftcard" that i said i'd never use because i do not dhop places that actually takes your money, but refuses to give it back. They guaranteed me that the ecard doesn't expire, it is now 10.24.2023 and i tried to use the ecard on fashion nova and the card says " expired" i emails them and they're still telling me they don't do returns, and still never sent a new e-giftcard. So i've been ripped off by this company.

Desired outcome: MY MONEY BACK SINCE THE GIFTCARD DOESN'T WORK

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7:26 am EDT
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Fashion Nova Refunds

I spent £96.00 on two halloween costumes that were in the sale. They arrived at my house and I tried them on and was terribly disappointed with the quality of them considering I nearly spent £100.00 on just 2 products with such terrible quality. I went to start a return but I could not as they were sale items however, when I purchased these it never stated that I could not return these products. As a costumer it is against my statutory rights to not allow me to return items that I am very unhappy with as well as not clearly state that sale items are non refundable.

Desired outcome: I should be very grateful to you if you would provide me with an immediate refund as I spent a lot of money on the 2 products. if I knew I could not have returned the items I would not have purchased them.

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5:44 pm EDT
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Fashion Nova Wrong items sent.

I ordered the Treat Me Like That Heels - Black (7.5) and not only received a completely different shoe, but also a completely different size (8) which had labels for both the right and wrong shoe on the outside of the box. Now it says they are sold out in my correct size, so even if I’m refunded, I assume I can no longer get the actual pair I paid for. If this isn’t resolved I will be refuting this through my bank, leaving a poor review on any platform that will allow me to and never shopping with Fashion Nova again.

Desired outcome: I would like the right pair of shoes in the correct size ASAP.

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11:49 am EDT
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Fashion Nova Order

I placed an order this past Wednesday but I never received an email to confirm my order, I tried to contact them numerous times and no one will respond to my email. I made the purchase using a fashion nova gift card which still had a balance on it after the purchase and now when i try and check the balance it tells me its invalid.

Desired outcome: need order number

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10:52 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Fashion Nova - Clothes/ my email. [protected]@gmail.com

I need to file a claim to get my money back! I have not heard anything back from these people they do not want to give me my money back! I returned 5 items all new never worn the same day I got them I return them. I need my money. It's very stress because this is my money I spent with this company I trusted there business to buy clothes' and I should...

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6:59 pm EDT
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Fashion Nova My fashion nova order

My package was supposedly delivered to my Lockbox on 9/15/23 but I have yet to see it. I checked and there was no package so I emailed fashion nova customer care and they said they were unable to provide me a refund because the delivery person had shown a photo of the package delivered but in the picture it wasn’t in my lockbox but was in the window seal in my apartment complex mail room. But on the delivery app it said delivered to my lockbox. Doesn’t make sense at all. The delivery driver could’ve easily took it back with them after that photo or the could’ve even let someone else get it but either way it’s their fault knowingly it was supposed to be in my lockbox as stated.

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8:26 pm EDT
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Fashion Nova Camille sequin Maxi gown

WOSRST COSTUMER SERVICE!

Scam!

i ordered a maxi dress and received a midi dress. Clearly the dress was not as described

They did not even offer me a paid return label !

They kept on trying to convince me that maybe I needed a bigger size in the meanwhile the dress was not even tight on me

Every email is answered by a different person that has no clue about the situation

Its been days of trying to explain and return this dress! After spending thousands of dollars on this company i will NEVER USE THE AGAIN OT RECOMMEND !

Desired outcome: None

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5:12 pm EDT

Fashion Nova Ordered a package almost a year ago

Hello, I ordered a package almost a year ago and I have sent fashion nova numerous of compliments. They have not yet to do anything about it or reach out. That is my hard-working money right there. They sent my package to the wrong address, although I specifically put my right address. My email is @nickibrandyy I do not remember my tracking number but that was the email added. What can u do?! I need my money back or my package. Or a gift card at least. I spend almost all my money on here, so if u can please go back through that order you'll see my info on there. 3432 Baldwin Park is where my package was supposed to go.

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11:19 am EDT
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Fashion Nova Order #[protected]

On the 22 of August my cousin and I ordered clothes from fashion nova around 8 pm with my mom’s credit card and it approved total was €400. Like we have a friend that lives in Portugal we decided to ship it there and she will bring it to Mozambique where the payment took place later on at 10pm I receive a message saying that my order was cancelled due to fraud but fast forward two days my mom received the confirmation that money was deducted from her card. So we would like to have our clothes because of the time we spent waiting for them. And later on 23 of August I receive a email saying “thank you for your purchase “ but still on the site it says that my order is cancelled so I would really like to receive my clothes

Desired outcome: I would like to have my clothes

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Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova
How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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