The Iconic AU
reviews and complaints

I remember the days when The Iconic was my go-to online shopping destination. It's been a few years now, and unfortunately, my recent experience has left such a bad taste in my mouth. You see, during the height of the coronavirus pandemic, I received a faulty item. Normally, this wouldn't be such a big deal, but given the current climate, returning an item has become quite a challenge. When I reached out to their customer service team, which was already a hassle to get in touch with, I was met with a barrage of unhelpful responses.

Now, I completely understand that we are all in a difficult and unprecedented time, but I couldn't help feeling like a number instead of their valued customer. It felt as if they were unwilling to go the extra mile and be flexible during these trying times. I live in New Zealand, where only essential services were running, and I didn't have access to mail services. Despite explaining my predicament, they were unwilling to extend the return period. It was really disappointing.

After all this, it's safe to say that The Iconic has lost its place as one of my favourite online stores. Instead of feeling like a valued customer, I feel let down and unimportant. It's truly a shame because they used to be one of the best in the business. You would think that during a global pandemic, businesses would try to be good global citizens and show some flexibility instead of being solely concerned with their bottom line. Especially for something as little as a $25 shirt.

In conclusion, I hope that The Iconic can learn from this and make some much-needed changes when it comes to their customer service. It's important to remember that customers are people too and deserve to be treated as such, even during tough times.

I gotta say, The Iconic used to be the bomb.com with their super fast delivery and top notch customer service. They were always coming through with the goods before any other shopping site even knew what was going on.

But let me tell ya, over the last 10 months it's been a total shemozzle with every single bloody item I've bought. Some things have mysteriously gone missing, others have gotten lost in transit and some haven't even been shipped until I've given them a rev up. And to make matters worse, their so-called customer service is no help at all - all they can do is spout out the same old line over and over again.

I've been promised investigations, but weeks have gone by and nothing's happened - it's like they're just giving me the ol' brush off. It's a real shame too, coz The Iconic used to be my number one go-to for all my shopping needs, but now I reckon I'll take my dosh elsewhere.

Overall, I'm just plain disappointed - The Iconic used to be the bees knees, but now it's descended into chaos and is not the top dog it used to be.

The Iconic is a remarkable online retail shop based in Australia and New Zealand which offers a vast array of trendy and chic fashion pieces. They have a splendid selection of mid-luxury to designer brands you can choose from. Their website is so easy to navigate, you can easily browse and purchase the pieces you like. Trust me, I know this firsthand because I've been using their site for a long time now.

I can confidently say that the quality of the products sold on The Iconic is exceptional. Every item I've purchased so far has exceeded my expectations in terms of the materials used and craftsmanship. What's good about this is that you can trust the brand and get your money's worth.

When it comes to shipping, The Iconic never disappoints. The delivery is considerably speedy in Metro areas as most packages arrive within three days. I was pleased to find out that they offer free shipping for orders over $50! For those who have been hesitant because of shipping costs, this offer could be a game changer.

If you ever need to return a product, The Iconic makes the process very simple and hassle-free with their 30 day return policy. Yes, you heard that right - it's FREE! All you need to do is reuse the original packaging and print the return label from their website. I’ve returned several items, and the process is always straightforward and stress-free.

Overall, based on my experiences shopping at The Iconic, I highly recommend the store to everyone who seeks high-quality fashion pieces at a reasonable price bundled with excellent customer service. Their website and the whole experience is hard to beat, and I’m sure you will also have a great shopping experience with The Iconic. Trust me; you won’t regret it!

I have been ordering from The Iconic for a few years without any issues. However, this recently changed when I ordered two t-shirts - a red one for my husband and a white one for myself. After trying them on, the red shirt fit my husband perfectly, whereas the white shirt was too short length-wise.

Even before trying on the shirt, I could see that it was going to be a problem. So, I only wore it once to see if my instincts were correct. Not surprisingly, the fit was still off. I promptly put it back in the plastic package and returned it to The Iconic.

To my surprise, when The Iconic received the return, they claimed that there were tags missing. I was taken aback because I knew for a fact that I didn't remove anything from the shirt. So, The Iconic returned the shirt to me with no refund.

I reached out to them to explain my side of the story. I let them know that the shirt was in the same state as it arrived because I didn't take off any tags. They acknowledged my explanation and asked me to send the shirt back once it arrived.

I was disappointed with The Iconic's process as it was a hassle to return the shirt twice without getting a refund. However, I appreciate their customer service in resolving the issue in the end.

Overall, I wouldn't hesitate to purchase from The Iconic again. Their vast selection of clothing and positive track record still make them a go-to for me.

I recently made an order from The Iconic AU, including same day delivery. Unfortunately, I was quite disappointed as I never received my order. After two days of waiting, I contacted the courier to inquire about the whereabouts of the package, only to be informed that they had not received anything from The Iconic. I decided to reach out to The Iconic myself to let them know that I hadn't received my order, and also mentioned that I had already spoken with the courier about this issue.

A few days later, I received a message from The Iconic stating that my parcel had been lost in transit between their fulfillment centre and my delivery address. This was quite frustrating for me, and I immediately responded and requested that they still send out the order that I had placed. Additionally, I was quite frustrated with the poor customer service I had received throughout this process. Unfortunately, my concerns were not acknowledged and were completely dismissed.

I was also disappointed to find that The Iconic didn't even offer to refund me for the same day delivery service that I had originally paid for, even after I had requested a refund. Overall, my experience with The Iconic's customer service team left much to be desired. It's clear that customer service is not a top priority for them. I hope that they can take feedback from their customers and make meaningful improvements to their service in the future.

I recently ordered a few items, including a pair of slim fit TH Mens Pants for my son, from The Iconic AU as Christmas gifts. However, on the second use of the pants, my son noticed that the internal side of the leg seam had a fault about 10cm long.

I immediately contacted The Iconic to report the issue and was pleasantly surprised by their quick and genuine response. They were 100% compliant and ensured that all of my concerns were addressed while showing me real customer care, something that is quite rare these days. I even provided pictures of the faulty seam, and within just 5 minutes, I was offered a 100% refund or store credit as an option.

Stephanie at The Iconic went above and beyond to assist me. She was extremely helpful throughout the entire process and made it easy for me to return the product. I will definitely not have any reservations or hesitations to shop with The Iconic again, especially knowing that they take their commitments to their customers seriously.

Thank you so much, The Iconic, for making my inquiry a hassle-free and positive experience. However, I must admit that I am quite disappointed that I don't know how to download and save my order for this particular purchase. I don't have proof of purchase, even though my purchase was 100% authentic. Nonetheless, the order number for this purchase was [protected].

So, I gave The Iconic a try and to be honest, it was a bit of a disaster. After living in this beautiful land down under for a while, I thought it was time to try an online shopping experience. Unfortunately, my experience with The Iconic flopped and I ended up extremely disappointed with my purchase.

I ordered a pair of leggings but ended up receiving shorts instead. Not only that, but the shorts were cheaper than what I paid for my leggings! When I reached out to customer service to rectify the situation, I was asked to package up the shorts THEY sent me and trek 20 minutes to the post office. Seriously? I'm working seven days a week and barely have any time for myself, let alone going to the post office for something that was not my mistake.

It's frustrating when companies don't have empathy for their customers. An online shopping experience is supposed to be convenient and, frankly, it's a bit of a gem to avoid leaving your house. Why should I pay for someone else's mistake and be inconvenienced like that? I'm not working for The Iconic, so why should I put in the effort to fix their mistake in my own precious time?

Overall, I'm incredibly disappointed with my experience with The Iconic. I certainly won't be giving them another try anytime soon.

Wow, talk about a shoddy experience at The Iconic! I was all jazzed up to grab some amazing bargains during the Black Friday sales, but boy was it a headache trying to navigate through the busy website. I finally managed to make my purchases, but things took a turn for the worse when I received an email 5 days later saying that my shipment was on its way back to the store as it was delivered to the wrong address, all because of their staff's mistake.

I reached out to The Iconic via email, hoping for some kind of solution, and all they had to say was that they had refunded me the full amount, without any explanation or apology for their error. I immediately fired off a reply, stating that I needed these items for Christmas presents for children and was informed that I had to repurchase all the items at full price. They did mention the possibility of partially refunding the discount once the package was received, but even then, they couldn't guarantee when the goods would be reshipped. I mean, come on, this was their mistake. It's not fair to expect me to fork out the full amount again, given that they refunded me.

After numerous emails and live chats, I finally managed to speak to someone who insisted that there was no other way but to repurchase the items at full price. I'm just hoping that I receive the package before Christmas, but with their track record, who knows when it'll arrive.

I'm truly disappointed with The Iconic, and I hope their customer service can improve in the future. It's just a shame that a company with such a great range of products couldn't deliver on their promises.

I bought a pair of Uggs from The Iconic AU last April. I figured they'd be comfy and long-lasting. Boy, was I wrong. Just nine months later, the inner sole started falling apart and hurting my feet. I mean, I'm only 55 kgs, so it's not like I'm putting excessive pressure on them.

So I reached out to The Iconic for some help, and they basically told me that it was "wear and tear" and that I should have complained earlier. I mean, seriously? I've been dealing with Uterine Fibroids for six months and have been bleeding heavily. The last thing on my mind is my Ugg slippers! When I'm feeling better, I'll email them!

The way they treated me was utterly unprofessional and flat-out rude. They clearly don't care about their customers or the products they sell. My personal opinion is that they're just selling sub-par items that the bigger retailers won't touch with a ten-foot pole.

I'm done with The Iconic. I'll take my business elsewhere.

I have been a loyal customer of The Iconic for many years and I have been regularly purchasing from their website, as it is the most convenient option for my circumstances. I foster children, so there are many people living with me who also purchase from there. Although, there have been some hiccups here and there that require chasing up, overall my experience with The Iconic has been good. However, there has been a recent change in their return resolution policy which has left me shocked and disappointed.

I purchased a bag worth $600, but to my dismay, I received a completely different bag. When I tried contacting them, the queue was long and I was unable to wait due to being preoccupied with my duties. I checked the item I originally ordered, and it turned out that they had no stock left. So, I proceeded to action return for a refund and headed to the post office to send back the wrong item. Everything seemed fine at this point, as the return was lodged and sent off. The item was collected and received by The Iconic on the 10th of March. However, it has been over a month now and still no refund.

When I questioned them, I was given the same answer every time - they would pass it on and it would be taken care of in the next few days. As time went by, I received an email from a senior member, stating that they would not be accepting my refund request. I was shocked! What had happened? I had documentary proof that I had sent the item back through AU post, and that The Iconic had indeed collected the wrong bag - which they so carelessly sent to me, to begin with. Despite all my evidence and pleas, they just brushed me off - it did not seem to worry them that it was $600 of my hard-earned money, plus they had already received the wrong bag that they had sent me.

This was not all that bothered me, though. I had also sent back a damaged basketball, which had holes in it and could not be blown up. I had sent this item back over 2 months ago, and to this day, I am still waiting for the exchange to come through. If you try tracking the shipment, you will not find it anymore because it has been so long.

I have come to a conclusion here – that The Iconic is being very deceitful. They pretend not to have received your returns, and as time passes and the tracking details cannot be found, they get away with not returning your money. I am still waiting on other high-priced items that I purchased a while ago - they were returned and collected by The Iconic, yet I still have not received any refunds.

This is utterly disgusting and downright dirty actions by The Iconic - they should be ashamed of themselves. The items I returned have been collected and well-documented, so I demand my refunds. They will NEVER see another dollar from me again. Shame on you The Iconic - shame!

I reckon I need to share my thoughts on The Iconic AU. Gotta say, I was a little hesitant to purchase from them at first 'cause I wasn't quite sure if they'd deliver what they promised. But hey, they exceeded my expectations big time! The range of products they offer is amazing - from clothes to shoes to accessories, they've got it all covered. And let me tell you, the quality...top-notch!

I did have a lil' issue with one of my purchases though - the dress I ordered just wasn't the right fit for me. Now normally, returning stuff can be such a hassle, but not with The Iconic AU. They made the process so simple and easy for me, it was a breeze. The only bummer was that I had to foot the bill for the return shipping all the way back to China. I mean, come on, that's a little steep, isn't it? I'd much rather buy another dress from a local store like thshouse.com and save on shipping fees.

All in all, I'm really happy with my experience with The Iconic AU. They've definitely earned my trust and I'll be shopping with them again soon!

Honestly, I'm pretty disappointed with my experience shopping on The Iconic AU. Don't get me wrong, the clothing on the site is pretty cute and trendy, but the trouble really came when I found out that it wasn't actually The Iconic NZ that I was shopping on, but instead the Australian version of the site. At first, I didn't really think it would be too much of an issue, but boy was I wrong.

I ended up having to pay a whopping $170 in import tax on my order, which really sucked. I'm not sure if it was my mistake for not realizing that it was the Australian site or if it was just really sneaky marketing tactics on their part, but either way, I definitely wouldn't have shopped there if I had known.

So, if you're a fellow Kiwi looking to do some online shopping, I would definitely recommend being cautious when browsing The Iconic. You never know, you might end up being hit with some unexpected fees like I was. All in all, I probably won't be shopping here again anytime soon.

So, I was on the hunt for bridesmaid dresses and stumbled across The Iconic AU. Put in a pretty big order and spent a decent amount of cash. When they arrived, they just weren't quite right - nothing major, just not what we were after. So I thought, no worries, I'll take advantage of their promised 30-day returns policy. But when I tried to return them less than a week later, they flat out refused. They wouldn't even let me exchange for a different size, let alone give me a store credit or refund. That's just not on, is it? Really disappointed in The Iconic and won't be shopping there again.

I'm one of The Iconic AU's regular customers. I placed an order last week and paid with my credit card, but the transaction didn't go through, yet the money was deducted by the retailer. As a result, I am now several hundred bucks poorer, and I'm yet to receive my order. I've been reaching out to them for about 10 days now, but haven't got any response from them. Man, this is pretty frustrating!

I'm really disappointed with The Iconic AU's lack of customer care. It's unacceptable not to respond to customers' queries about their orders, especially when the payment has already been processed. Frankly, their customer service needs to do better.

If I could, I would give The Iconic AU a negative rating for this. It's highly unacceptable!

I buy Spring Court shoes from The Iconic AU on August, but now in November they are nowhere to be found! I send multiple emails and chats chasing their whereabouts but nothing! The Iconic AU doesn't take any pro-active action to fix this issue. Finally, today I received an email from them telling me they are just refunding! How disappointing! I had promised my daughter those shoes and now I have to disappoint her! The Iconic AU think a $20 credit will fix the situation! What poor service and bad customer experience! I do not recommend The Iconic AU to anyone!

I recently purchased from The Iconic AU (theiconic.com.au), and let me tell you, I was impressed! The website is easy to navigate, and there are so many great styles to choose from. I especially loved their selection of dresses and shoes.

The ordering process was straightforward, and shipping was fast. I received my items within a few days, which was fantastic. When I opened the package, everything was neatly packed and looked just as great as it did on the website. I tried on my items, and they fit perfectly. There was even a little note in the package thanking me for my purchase, which was a nice touch.

I did have one issue with an item that arrived damaged. I contacted customer service, and they were quick to respond and resolved my issue in a professional and courteous manner. I was impressed with their customer service, and it made me feel valued as a customer.

Overall, I highly recommend shopping at The Iconic AU for all your fashion needs. They have a great selection, fast shipping, and excellent customer service. Plus, they always have great sales going on, so you can get some fabulous finds at a great price. Don't miss out on all the fashion fun - check out The Iconic AU today!

I am feeling really let down by The Iconic AU when it comes to these earrings that I recently purchased. I don't think any description could have prepared me for how tiny they are. They are labeled as "One Size," but I don't think I'd even be able to see them if I put them on my four-year-old granddaughter. To make matters worse, I purchased them for an adult woman.

I am regretting my purchase even more because The Iconic AU has a non-refundable policy. I can see why now, since I feel like I wasted my money on these earrings that are practically useless. I truly have no idea what to do with them.

I was excited to shop with The Iconic AU because I've heard good things about them, but this experience has left me feeling disappointed. I would caution anyone who is thinking of purchasing from them to be careful and make sure to read all the details before buying, or you may end up with an unpleasant surprise like I did.

I recently used The Iconic AU and the experience was quite mixed. I had previously enjoyed using their site when I lived in New Zealand and used their .co.nz site. Everything was fast and efficient, and I had no issues at all. However, this time around I got a call from the courier company asking for an additional fee to cover customs and Gst. Apparently, this is a new policy that The Iconic has implemented. I was quite frustrated with this as it was never flagged up when I made my purchase.

I think it's important for potential buyers to be aware that the price you see on their site isn't always the "real" price. There may be additional costs that you aren't aware of until it's too late. This was definitely a letdown for me as I had always had such a positive experience with The Iconic previously. It's just disappointing that there was no warning or indication of this change.

Despite this, however, I will say that overall my experience with The Iconic was still pretty good. Their selection of items is impressive and they offer a great range of apparel, shoes, and accessories. I was happy with the quality of the items I received and the speed of delivery. However, the issue with the surprise fees definitely left a bit of a sour taste in my mouth.

Overall, I'll continue to use The Iconic but will just be sure to triple-check the final price of my purchase. I would recommend them to others as long as they're aware of this new policy and factor it in when making their purchase.

experience.

So, I decided to give The Iconic AU a try and placed an order for over $400. But, it turned out to be a mess when the order wasn't processed properly and yet, they went ahead and processed my credit card details. It was a huge problem for me as I had expected my order to be processed as per my payment.

When I contacted the customer service team, they apologized and suggested I re-order for the same amount. However, this made no sense to me as why should I spend another $400 when they already had my payment details. The payment could have been transferred to the order I already placed. They also informed me that my money would take 3-5 days to get refunded to my account.

To make things worse, they didn't even reserve the items or process my original order. They didn't even offer me a gift voucher for the inconvenience caused. Instead, they suggested I could use the previous gift voucher that I had received from them before.

Overall, the experience was very unpleasant and disappointing. It was disgusting to see such poor customer service at a reputed online store like The Iconic AU. I hope they take necessary steps to improve their customer service and ensure such problems don't arise in the future.