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Enterprise Rent-A-Car review: Non professional customer service at the tampa bay international airport ( 1 comment)

Tim DaCosta of US

Nov 15, 2025 9:26 am EST

Verified customer

Review updated: Nov 17, 2025

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We were loyal customers for almost 30 years until recently when we unfortunately experienced the following experience. On Wednesday, October the 29th 2025, around 12: noon time we had a confirmation for a rental vehicle at your Tampa Bay International Airport location. Being domestic partners we have a joint debit card in both our names. made the reservation like we have always done in the past utilizing our joint debit card. Upon arrival the on duty manager was very rude wouldn't accept out debit card. I even spent two hours on the phone with my banker to implement a master card, which wasn't accepted as well. I had to fly back home very disappointed. I had urgent family business to tend to. The day time manager didn't give a Rat's [censored] regarding my situation. Very unprofessional and rude. He should be fired. My former reservation number: 1684679516 Email: timd.[protected]@comcast.net address: 421A Allen Court. Wheeling, Illinois 60090 Cell [protected] An apology and financial compensation in the amount of $2,000.00 would be appropriate as well as the firing of this day time manager.

Claimed loss: $2,000.00 Airline tickets, aggravation and my time.

Desired outcome: An apology, $2,000.00 and the firing of this day time manager.

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Enterprise Rent-A-Car response

Nov 17, 2025 3:42 pm EST

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Nov 17, 2025
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