We were loyal customers for almost 30 years until recently when we unfortunately experienced the following experience. On Wednesday, October the 29th 2025, around 12: noon time we had a confirmation for a rental vehicle at your Tampa Bay International Airport location. Being domestic partners we have a joint debit card in both our names. made the reservation like we have always done in the past utilizing our joint debit card. Upon arrival the on duty manager was very rude wouldn't accept out debit card. I even spent two hours on the phone with my banker to implement a master card, which wasn't accepted as well. I had to fly back home very disappointed. I had urgent family business to tend to. The day time manager didn't give a Rat's [censored] regarding my situation. Very unprofessional and rude. He should be fired. My former reservation number: 1684679516 Email: timd.[protected]@comcast.net address: 421A Allen Court. Wheeling, Illinois 60090 Cell [protected] An apology and financial compensation in the amount of $2,000.00 would be appropriate as well as the firing of this day time manager.
Claimed loss: $2,000.00 Airline tickets, aggravation and my time.
Desired outcome: An apology, $2,000.00 and the firing of this day time manager.
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