Enterprise Rent-A-Car

I am a member of Her Majesty’s Armed Forces currently serving in Cyprus. On 24 April I returned to the UK (London Heathrow) with my family for a 16 day holiday. Our flight was delayed so we arrived to pick up our hire car in the early hours of the morning. The staff that night were extremely helpful and quick to get us on the road to our next destination. The car itself was very economical and more than satisfactory.
When I returned the vehicle on 9 May, the staff again were extremely professional and the whole process was quick and painless. At this moment in time I was impressed with the service which had been provided and would have definitely used Enterprise again.
On that particular day we were spending the night at a Premier Inn which was a five minute walk from Enterprise. When I arrived at the hotel I realised I had left my mobile phone (I-Phone 4S) in the arm rest of the vehicle. Using my wife’s phone I rang Enterprise to inform them of the mistake I had made. The person I spoke to was very understanding and told me he would check the vehicle and ring me back as soon as he could.
Assuming the phone would still be in the vehicle I thought I may as well make my way down to Enterprise to collect it. As I was approaching I received a phone call explaining the phone was not in the vehicle, I explained I was two minutes away and would it be alright for me to check the vehicle myself, to which I was informed that this would not be a problem.
The car was in a queue to be washed when I arrived. I had a good look around the vehicle but I was unable to find the phone. Using my wife’s phone I then called the mobile number. I was forwarded to the answer phone, which I thought was strange as the phone was fully charged and would have had signal as my wife had the same phone, which was working fine.
I explained to the branch manager that I was not impressed and that I had reason to believe that somebody had taken the phone, as only about 20 minutes had passed since I had left the car. I was told that the area manager would check the CCTV in order to try to establish who had been in the car.
After waiting for about 20 minutes I explained to a member of staff that I had to be somewhere else and would appreciate it if somebody could ring me to let me know what was going on.
Approximately two hours later I had not heard anything so I rang Enterprise to find out what was going on. I was told that the footage from the CCTV did not show anyone taking the phone (which I never expected it to show events taking place inside a vehicle). However, it did show the person who drove the vehicle to the wash. I was then informed that Enterprise employ a different contractor to clean the vehicles so they would have to get in touch with their manager to identify the driver. I then explained that I would have to report the incident to the police and would need the drivers name. I was told this could take some time.
Approximately 30 minutes later I received a phone call with the name of the driver (Daniel Wnikowski). I asked if it was possible to have this person searched but was told that he had already left, but his manager had spoken to him and he had denied having any knowledge of the phone, which was to be expected.
I know that I am not going to get my phone back and that nothing is going to be done regarding the matter. It was my initial mistake to leave the phone in the vehicle but for it to go missing within 20 minutes is very disappointing. I would have thought that it would be obvious that if somebody was to leave a phone behind that they would return to get it. However, the world we live in today is full of dishonest people out to make a quick “buck”. I do feel that if the area manager had acted more promptly then there is a possibility that I could have been reunited with my phone. It is a shame that after being so impressed with the service I had received, that your reputation has now been tarnished by one persons selfish act, and that what had been an enjoyable couple of weeks in the UK with my family had ended on such a sour note. It is upsetting that somebody who is working under your contract representing your company has profited with a brand new I-Phone whilst I the customer have ended up out of pocket. I can not stress enough how disappointed I am with the final service I received from Enterprise and would be reluctant to use them again in the future.

Great pricing when compared to the other car rental companies at London Heathrow until you bring the vehicle back and it is time for you to get the royal shaft. You had better figure the price of a tire to your rental because amazingly they will discover a flaw somewhere on a tire no matter how minor or superficial and you can charged for a new tire. In our case the employee finds a superficial "sliver" or flap of rubber about 3/4" in length at the bead of the tire where it meets the wheel. First I explained it had no effect on the integrity of the tire and it had to have been there when the car was rented. The employee said I must have rubbed a curb. First, it would have been impossible to rub the tire without scratching the wheel and the wheel had no scratches near that location, and secondly it was not on the curb side of the vehicle. I did not rub a curb. Next she said that we must have hit a bump in the road and completed an accident report. Makes no sense, but nothing you can do about it because you have a plane to meet. I asked to speak to a manager and was totally ignored finally having to race off to meet a flight. YOU HAVE BEEN WARNED.

I have been working at Enterprise Holdings for close to seven (7) months now. I took this job to help make

ends meet while waiting to be placed in a more suitable position for a Rabbi. Throughout my employment at

Enterprise rent a car (Enterprise Holdings), I have been harassed and intimidated by management and

co workers for my religious beliefs. On several occasions I was forced to remove my yarmulke (religious

head covering) by the branch manager and assistant manager. The assistant manager has also tried to get me

to read anti-Semitic literature. I have been referred to as a “Nomad” by co workers and have been told that

Jews do not really have a homeland and that we do not deserve one. On or around November of 2013, I

complained to HR about this harassment. After my complaint, the HR representative in whom I reported the

incident to, was fired and I was transferred to another location further away. On December 10th, 2013, I

met with the vice president of HR to discuss the status of my investigation. No action has been taken since

my initial complaint, therefore on December 13, 2013, I filed a charge of discrimination with the United

States Equal Employment Opportunity Commission. On Monday January 20th, 2014, I was having a

friendly discussion with a few fellow co workers about my religious beliefs, and was told to stop talking by

another co worker (who was not even in the conversation).

EEOC case no. [protected]

EEOC Ph. [protected]

I hired a van on a two day hire and suffered a blow out whilst driving on the A82 with the van empty, the van had no jack and I had not caused any damage from kerning since taking the hire, my mistake was telling the telling the truth about the damaged tyre when I should have just changed it and kept my mouth closed for the next suspect to take the can as happened to me.

At no time was I offered the tyre insurance for £6 that was offered to the ladies that took a hire whilst I was there, I was told that my deposit would be retained for the tyre and as I had 18 hours left on my rental I went and changed the tyre myself at my cost and left the damaged tyre with Enterprise, I took photos and was advised to contact customer service for a refund.

Customer service what a joke they never answered any of my three emails followed by a phone call and another email, please keep clear of these cowboy crooks, that don't know the meaning of customer service.

The moral of the story is beat the crooks at their own game and don't tell them about damage or anything else, or easier use a reputable company that care for their customers.

I received a toll violation notice from Alamo Rent-a-car (handled by Enterprise). They claim I did not pay a $0.55 toll and fined me a $17 fee. I did, however, pay this toll and have a receipt to prove it. They only provide a phone number that goes to voicemail, an so far no one has called me back. I am going to dispute this charge with the credit card company.

I cannot express how dissatisfied I am with enterprise rent-a-car, but I can say one thing, I will never rent from enterprise in the future! I had no choice but to take a rental from them as I was in a car accident and the other guy who hit me had insurance with progressive and they have a deal with enterprise so that's who I had to get a rental car from while my car was being repaired. I was never ever told about tolls or anything, the customer service at the branch was so dull and unhelpful and they even entered my credit card expiration incorrectly. I had a rental car for a week and to my surprise my ipass (Which I had in the rental car the entire time) was not read as I went through 4 tolls. A few months later I receive a letter from enterprise and how I now owe $17 on top of the $3.20 in tolls I missed. Okay, I get it, I missed the tolls so I will pay them. But $17 fee? That is ridiculous. It's the principle, my credit card was on file and I know enterprise has a payment schedule setup with there tollway company to pay all tolls that are missed, so explain how that requires 4 extra employees to monitor (As I was told by patrick franchi, mr. Macho "coroprate" guy)? Anyways, I cannot believe that mr. Franchi as well as wendy, marie and amanada from the chicago violations department were so unsympathetic to my situation and were in no way, shape, or form willing to help me out this one time. I'm not asking for a million dollars here, just a simple waiving of the "administrative fee" but nope, I was told "that is too bad", "it was your fault you missed the tolls" "and"nope, not doing anything". How unprofessional and unhelpful. The first last I spoke to amanda, raised her voice to me and spoke down to me, then I asked to speak to a supervisor (Whom was out of the office, naturally) but was told I would get a call back. No call, so I called on 12/24 when I was told she would be back. Again, no answer and no call back. I called a second time and nothing until today when a marie? Called me and was also rude and of no help at all! I even explained that my credit card was on file, they could've easily charged it for the missed tolls and she totally disregarded me and interrupted me saying"okay, so you can call and make a payment or money order or check is fine too". I then called the customer care line and was told that the regional vp would be in touch with me and they would waive this fee this one time. Next I get a call from patrick and I explain my situation and was hoping they would be helpful and sympathetic, but nope, he also had an attitude with me and blamed me. I take fault for missing the tolls, obviously my ipass was covered or not being read, but how hard is it for a car rental company to supply a transponder and then just charge the customer after for what they went through? It's just poor customer service, as someone who works in the corporate world, I now see that enterprise is all about the money and doesn't give a damn about their customers. That's fine, I will never ever rent from enterprise and promise to tell all my family and friends about this and how they have no care for customers. Very disappointed that enterprise, being as giant as they are, couldn't help out one customer. As big as they are, helping me out of even hundreds of thousands in this instance wouldn't even show a blip on their financials. Oh well, seems to be a common scam/ occurrence with this company. What a shame!

I was in San Francisco on vacation and had a tire slashed on my rental car (Alamo) in Fairfield, Ca. on the evening of September 21. I was assured through Alamo that I would have a replace car by 9:30 AM on September 22. I called Alamo over twenty times starting at 7:00 AM and continued calling every 30 to 60 minutes until around 1:00 PM. I lost six hours of my vacation, because Chambless & Son blow me off.. They were running calls closer to there home base and I was just a guy on vacation 65 miles from the San Francisco airport. I was told that Allstate Roadside Service was canceling the towing company. I finally got my problem resolved after I called Allstate Roadside Service, because I'm a member of Allstate too and finally got the truth for the delays.. So, they called a second towing company and I had my replacement rental car in less than hour. Chamblless & Son needs to be red flagged or removed from Allstate Roadside Service . I will be sending a invoice to Chambless & Son for the amount of Five Hundred Dollars for my lost time and aggravation through my attorney. Steve Harris [protected] Ref # [protected]

My nephew, Marcus, normally rents cars from Enterprise Rental at 8605 Colerain. He has done this for the past 2 months and had no problem, they give him great cars, usually a 2013 Toyota or Honda with up-to-date features (sometimes backup viewing on the dashboard, blue tooth capability for handsfree driving, usb plugs for charging phones) for a good rate of about $35 a day and a $125 deposit and since he has full coverage with Progressive Insurance, they simply ask to see his insurance card and don't require him to do anything else.
I told him I saw an advertisement where the Enterprise on Springdale Ave has a $9.99 weekend rate. He decided to try it. Needless to say it was a mistake.
The deposit was $250 for a 2013 Nissan Versa with no up-to-date features AT ALL and to top it off the representative attempted to sell him the insurance plan to which he declined and showed them his card as he did at the other Enterprise, BUT they added it anyway. Upon returning the car they charged him for it and when he questioned they told him it was placed on there just in case he had an accident. He said he didn't request it, when they noticed his frustration and refusal to admit he asked for it, Mike Wofford, The Branch Manager stepped in and decided to as he said "split the cost for that's all that we can do" Marcus refused, but he had to go to work so he told him that he was being ripped off and they were "force placing" insurance on him. I questioned Mike Wofford, and he rudely told me that I had nothing to do with this and who was I anyway and why was I speaking. RUDE! Marcus told him that I was his aunt, and then I told him I would be reporting him for forceplacing insurance and refusing to acknowledge or remove the charge. Mike Wofford, rudely stated he didn't care and would not remove the charge as it was required for him to pay the charge in case an accident happened . To that I say the only accident is he profiled my nephew as a thug and me (dressed in sweats) as a nobody and insignificant women. DO NOT RENT FROM ENTERPRISE ON NORTH COLERAIN, 3559 SPRINGDALE, **if you do, triple check the contract before you leave the premise***

i rented a car from enterprise in july this year i drove through illinois i realized i missed the first toll road but i stopped the second one and i asked the attendant what i should do and i he gave me a piece of paper that has the amount and the estimated time that i missed the first toll and told me i can pay it online two days later i went online and paid it and i have the proof but 3 days ago i received a letter from enterprise stating that i did not pay a toll road and the amount was 0.95 cents and they will charge me $17 dollars and there is a number to call and when i called it went straight to voice saying will return my call in 3 business days but no one return my call i thought enterprise was a big company like other rental car companies who care about their customers and it looks like enterprise will lose my business.

This all started with the 1-800 number on Aug 19. I booked a rental giving my zipcode. Samoset, Plymouth, MA was more than $300 less then Raynham, MA. I booked rental and called Plymouth office to confirm pick-up. Tim just basically did not care the 800 number, Amanda was incorrect. He said I had to call Raynham, MA. I did and got Mandela the manager. HE did not care what my problem was. He gave me the $1100 plus quote. I told him that was not acceptable. He went on to say over 3 weeks rental was nothing. They are a busy office. I asked for an American made car like a Ford Focus. I know they can not promise a specific car but him saying they are busy I figured that could happen. He quoted me $811 was the best he could do. Andrew picked me up and I explained my situation. He got me down to $771 better than the manager Mandela. Then they put me in a Huyndi accent. I asked for American, Mandela said I could have the Malibu for an upgrade fee. Oh I was mad. Then I got told I could switch it out when one came in. I am still waiting. Today is September 3. I filled a complaint on the 20th of Aug with Chantilla in customer service. She told me 24-48 hours I would here from someone. I called 3 days later and was told 3-5 business days. Doesn't anyone at the 1-800 number know what is happening? Still no call so I am posting here. Has anyone else had similar problems?

On July 7, 2013, my family rented a GMC Yukon (Colorado plate #240-702) from Alamo Rent A Car at the Denver International Airport. The initial desk agent who processed our reservation did not walk us to the vehicle. A second employee standing in the parking lot only pointed us to a row of SUV's and instructed us to select one and to drive to the exit gate. She also did not walk us to the vehicles. We walked to a row of SUV's which all had keys in the iginition and the engines running. The vehicles were parked in an outdoor uncovered parking lot.

We selected a GMC Yukon and I immediately made a reasonable, good faith inspection of the vehicle. Anyone who has ridden in a GMC Yukon knows that it has a high ride height that requires passengers to step up into the vehicle. To the best of my knowledge, the vehicle height is approximately 76.9" (close to 6-1/2 feet tall). I am an average height man (5'9"). I inspected all surfaces of the vehicle that were reasonably within my view, which included the tires, windows, doors, hood, and all other vehicle surfaces that I could reasonably view while standing on the ground.

I did not crawl on the ground to inspect the underside of the vehicle, and I did not climb up onto the vehicle to inspect the roof of the vehicle, as neither surface is readily visible while standing on the ground. I did not have access to a stepladder to view the roof of the SUV, and I am not reasonably required to endanger myself to climb under or on top of a vehicle as tall as this SUV. I was able to view and did inspect the hood of the vehicle which had no visible damage. With no visible damage to the hood of the vehicle, I had no reason to suspect any potential damage to the roof of the SUV. The only visible damage I observed was a dent near the driver's door handle.

The third employee we encountered was at the parking lot exit gate. He quickly reviewed our rental paperwork, and made a note where I indicated to him that there was a dent on the driver's side door. The employee did not step outside of the booth he was in, and the employee did not complete an inspection of the vehicle's exterior surfaces.

On July 12, 2013, we returned the vehicle to the Denver International Airport. We accidentally pulled into the Enterprise rental return lot, but were told by the outside employees that they could process our return as Alamo, Enterprise and National are related companies. We appreciated what appeared to be an attempt to make our return process faster and easier. What happened next, however, was completely unexpected and very disturbing.

A young man with a clipboard approached and began to inspect the vehicle while a female employee was processing our rental paperwork and generating our check-out receipt. The young man then approached me and told me that he had found hail damage on the roof of the vehicle, and he would be submitting a damage claim report. I was stunned, and my wife and I both denied to him that the vehicle had been in any hail while in our possession. The young man did not ask where we had driven the vehicle during our rental period, and he did not identify the location of the alleged hail storm which he was certain the vehicle had been exposed to during the rental period. I specifically asked for the location of the alleged hail storm, but he did not provide it. However, he was certain that this vehicle had been in a hail storm while in our possession.

I then asked him to show me the location of the alleged hail damage. He climbed up onto the back bumper and pointed to alleged hail damage on the roof of the vehicle. I climbed up on the fender beside him and asked him to point out the alleged damage to me. He pointed to an area on the roof. I looked and saw nothing. I told him I saw no damage, and wiped the spot he had indicated with my finger. I felt no damage and only saw and felt dirt. I told him I saw absolutely no damage to the roof of the vehicle, and only saw dirt. He told me has was "trained expert" to identify hail damage. I do not know what his training consisted of, but I find it hard to believe that his training provided him with special vision that enables him to see damage on a vehicle with his naked eye that I could not see with my naked eye while standing on the back fender of the vehicle next to him. To be clear, I saw no damage. Any damage the employee claims he saw was invisible to the naked eye.

It is also amazing to me that the roof of the SUV could have sustained alleged invisible hail damage but there was no alleged invisible hail damage reported by the employee to the hood of the vehicle. That would have had to have been a pretty tiny isolated invisible hail storm to have only caused invisible damage to the roof of the vehicle while leaving the hood of the vehicle untouched. Equally more amazing, if the alleged invisible hail storm was so tiny that it only impacted the roof of the SUV, how would the employee have even known about a hail storm that was apparently so small that it only allegedly impacted the roof of the SUV while sparing the hood? An alleged hail storm that tiny (confined to the roof of the vehicle) would not have been large enough to have shown up on any area radar.

I asked my wife to see if she saw any damage. She attempted to climb onto the back fender but was unable to reach a handhold on the roof without a boost from me to push her up. My wife is also average height (at least 5'5") and she was unable to inspect the roof of the vehicle without assistance from someone to enable her to climb up onto the back fender. She independently inspected the roof of the vehicle and reported that she saw nothing but dirt. She swiped the roof with her finger and again reported that she only saw dirt on the roof of the vehicle.

I asked to speak to the manager, but the young man told me he was in charge. I informed the employee that I saw no damage to the vehicle, aside from the dent in the driver's door that I had reported when we initially took possession of the vehicle. I also told him that I considered this claim of invisible alleged hail damage to be a blatant act of insurance fraud. The employee completed an Express Incident Report with a brief handwritten summary. His summary was not an accurate summary of what I had stated to him, so I added the statement "insurance fraud" to the report.

I also took a picture of the roof of the vehicle with my smartphone. I have forwarded this photograph to my insurance company who confirmed that the roof of the vehicle is plainly visible in the photo and the quality of the photograph is good. It was a sunny day and the photograph clearly shows no signs of any alleged damage to the roof of the vehicle. At the time we returned the vehicle there were no visible signs of damage to the roof of the vehicle. Any damage that may miraculously arise and be claimed since that time was not present when we returned the vehicle.

We have date and time-stamped receipts from our trip showing our itinerary and our locations within Colorado during our entire trip. We have also researched the location of any potential hail sightings in Colorado during our vacation in the state. A hail map based on data by the NOAA shows hail was reported on July 10, 2013 approximately 5 miles north-northeast of Colorado Springs at 8:45 pm. Based on our receipts we were approximately 25-30 miles (roughly a 35-40 minute drive) south-southwest of the location of the reported hail sighting at the time it occurred. We have receipts that show our payment of a vehicle entry fee to an outdoor tourist attraction at 8:07pm and a later purchase at the gift shop at this same location at 9:02pm. Since the attraction we were visiting is an outdoor tourist attraction, we would have been fully aware of any alleged hail in our location during that time. Unless we are able to bend the laws of physics (which we cannot), there is no way we could have been in the same vicinity (a location at least 25-30 miles away) at the time of the only recorded hail activity we were able to find evidence of during our vacation in Colorado.

No Alamo agent or employee conducted any inspection of the vehicle at the time we took possession to identify the presence or lack of any damage to the SUV at that time. There is no evidence that any alleged damage (invisible or otherwise) to the roof was not already present on the vehicle at the time we took possession. Alamo rented the SUV to us with visible damage to the driver's door (which we reported when we took possession of the vehicle), so it is entirely possible that the SUV already had the alleged invisible hail damage to the roof as well. Even if the alleged hail damage had been present at the time we took possession and we had been provided with a stepladder to inspect the roof of the SUV, due to its invisible nature, and the need for an employee who is a "trained expert" to see invisible hail damage, we still would not have been reasonably able to view and report the alleged invisible damage at the time of pick-up. We reported all damage that was reasonably visible to us based on a reasonable inspection of the surfaces of the SUV that were visible to a person of average height. We were not provided with a safe means to view the roof of the SUV, nor were we provided with "expert training" to view and report invisible hail damage that may have already been present. We acted reasonably and in good faith, and request that Alamo/Enterprise/National now do the same.

My wife and I are honest people, if we reasonably believed the vehicle had been damaged while in our possession, we would take responsibility. We were shown no evidence at the time we returned the vehicle of any visible damage to the roof of the vehicle. If there was true damage, it should have been visible to the naked eye. It was not. We deny the vehicle suffered any damage while in our possession, and the employee was unable to show us any evidence to the contrary at the time we returned the vehicle. Simply pointing to an invisible spot that can only allegedly be seen by an employee because he asserts he is an alleged "expert" is wholly unreasonable.

I have left several voice mail messages with Enterprise in an attempt to speak to someone to resolve this erroneous and potentially fraudulent claim of alleged invisible hail damage. I have received no response but silence from Enterprise. The only communication I have received is a form letter from the Damage Recovery Unit notifying me of the claim number (#[protected]) and providing me with basic boilerplate information on an overview of the claims process.

This incident soured what had otherwise been an enjoyable family vacation to Colorado. My wife and I felt ambushed at a time when the company knew we were under time constraints to catch our plane, and we were completely taken aback that a company would attempt to claim damage that was not visibly present on the vehicle to the naked eye at that time.

This may just be a misunderstanding and error on the part of the employee, but based on our treatment so far, in our opinion, it feels like a potential scam and is starting to also feel like potential insurance fraud and/or potential unfair business practices. If this is how Enterprise/Alamo/National conduct business, we will not utilize their car rental services again. We rented a vehicle from Alamo in good faith, and expected good faith business practices in return. We did not receive them.

My name is Gena
[protected]@yahoo.com
I used an enterprise car when my car was being repaired at the Toyota collision center. I left my epass by accident in my car and was prepared to pay any charges over the twodaysbi had the car. I asked the rep apon return of the car how wwould I pay ..he assured me that I would be notified if any charges came to them...not true ...my bank account was hit on three seperate occasions for amounts totaling over 60 dollars..fastforward one month and I get a toll notice from a collection agency for 11 dollars that in three months of me trying to contact and explain the whole thing to enterprise has grown to 65 dollars. .the collection agency says they just need proof from enterprise. ...haven't I paid enough. ..I had to even cancel my bank card out of fear of being stolen from again. ...funny thing is that no one in the office says they see the charges...but I have my bank statements and collection notice...I am a single teacher that struggle s to make ends meet...my car was hit and run in the parking lot if the school I work at and took 6 month just to have it repaired with no compencation for losttime or missed work.. I wss just glad to get my car fixed ...now this ...can I get a break...

I'm also being charged a $17 fee for missed Illinois tolls. I have an I-Pass because I normally pay 4 tolls a day to get to & from work, so that's 20 tolls in a week. Had a rental for a full week & apparently it didn't register 3 out of those 20 times. A couple years ago when I had a rental & missed a toll (didn't register), Enterprise just forwarded the charges from Illinois Tollway to me, I called up the Illinois Tollway, told them my I-Pass transponder ID, tolls get paid, end of story. But now, Enterprise claims it's paying on your behalf and for them to do this, costs them $17. Unless you monitor your I-Pass account religiously, you won't know if the transponder registers or not when going through the I-Pass lane. And when you're in a rental, monitoring your I-Pass account is probably not one of the concerns you have since you rejoice when that you even remembered to transfer it from your car to the rental. This is a HIDDEN FEE from Enterprise & just a practice for them to generate more revenue, especially since they already have your credit card. No one responds to their customer service number [protected], and is really just an answering machine that takes a message that no-one probably even listens to). That number instructs you to leave only a 30 second message which means they really don't care what you have to say. Dispute the charges with your Credit Card company and avoid Enterprise for one of these shady practices that you never asked for.

Recent business requirements have meant frequent trips in and out of the Newark Airport, and Enterprise had been the rental car firm of my choice.

When the vehicle in question was checked out, it was at night, and the Enterprise representative noted that the review, less than two minutes in length, was a "mere formality", and that any damage incurred would have to be larger than the size of a quarter to be relevant.

Upon returning the vehicle, another representative spent a good fifteen minutes fine combing the vehicle, and decided that there was now visible damage, multiple small dents the “might have been caused by hail” to the roof of the car. I had difficulty seeing the damage she referenced and disputed her observations. She replied that I would have to take that up with the “damage assessment” group.

There is no damage visible in the photographs sent by Enterprise in response to my complaint, and none would have been visible at the time the vehicle was checked out - particularly given that neither I nor the representative specifically stepped up to examine the roof in the dark with flashlight. While the vehicle was in my possession, it was not exposed to heavy weather. Either there is no damage, or it existed on the vehicle prior to my rental.

Repeated attempts to reach Enterprise by phone, and messages left on voice mail, to discuss this claim and how best to dispute the claim have been unsuccessful. Repeated requests for a copy of the original, signed contract - not a computer generated receipt - have also been unsuccessful.

The claim is fraud, the “customer service” is awful, and the corporate response is boilerplate. Enterprise, and its National and Alamo affiliates, will never see another nickle of my personal funds, or any business from my corporation or its employees.

Went online to the bjs car rental site and made a car reservation with enterprise for june 11-13, 2013. reservation (confirmation # s4n113) was with the enterprise location at 200 w beltline hwy, madison, wi. this was not an airport location and reservation was made a week in advance to pick up full size car at noon june 11, since that day I had an appointment in northern wi at 3 pm, so I was allowing for the drive time to get to my appointment. at this enterprise location, a female agent called me at 11 am (an hour before my pick-up time) and told me they did not have a car for me and that i'd have to wait until 3-5 pm before they would have a car available.in retrospect, i'm guessing that someone was standing at their counter and told them they'd pay a higher rate for my reserved car. it's all about the money and screw the person with the reservation. I should have just gone to their location to see how many cars they had on their lot and demanded that with a reservation, I was entitled to an upgrade if they didn't have the full size car I reserved, or they take me to another location that did. I was pressed for time since I needed to be on the road no later than 12:30, so called avis. I will never rent from enterprise again since they have such unscrupulous practices.

Time to vent. (Mad as an old setting hen) On vacation and 2 more times in a year for the last 6 or 7 years we rent cars from Enterprise Car Rental. Some years we get up to 4 rentals. We rented this car Friday for vacation. It was raining in Dothan that day and since I trusted this company I didnt look at the car like I have done. Today when we turned it in they said that there was 3 dents from hail damage on the roof top and no where else. We came through rain but not hail. Friday they had to put this car in computer before they signed it out to me. Makes me wonder that in the rain maybe they did not catch this from the last renter. Also notice the tag. It is a Mass. tag. I am so mad because I have to get my insurance to pay for the damage that I cant even see in these pictures. If I have to pay my deductible to fix nothing seen then I will never rent from them again. All other car rentals give us a discount working at SAMC. I just always have liked Enterprise...till now.:(

They sent me a fake toll voilation notice and charged my card. I called their customer care which didn't pick up and told me to leave a voice mail. Still waiting for a call back from them been 7-10days.. I feel cheated