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Dollar Rent A Car Customer Service Phone, Email, Contacts

Dollar Rent A Car
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1.4 261 Reviews

Dollar Rent A Car Complaints Summary

29 Resolved
231 Unresolved
Our verdict: With Dollar Rent A Car's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dollar Rent A Car reviews & complaints 261

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Newest Dollar Rent A Car reviews & complaints

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12:22 pm EST
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Dollar Rent A Car - Overcharges

RENTAL RECORD# [protected] M. Phillips DENVER Feb.5-11,2024 CONFIRMATION SHOWS original BASE $422.32 add Under Age Driver + 203.00 add add. insurance* + 209.94 EQUALS WHAT SHOULD BE TOTAL = $835.26 ... FINAL BILL on credit statement shows $646.31 PLUS DEPOSIT PREPAID + $283.12 EQUALS (total charged) = $929.43 ... SO, THE DISCREPANCY $ 929.43 CHARGED WHAT...

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10:34 pm EST
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Dollar Rent A Car - Dollar rent a car

To whom it may concern, RE: DOLLAR RENT A CAR: I experienced a very frustrating several days renting a car from this company. When I arrived at the dollar rental car counter on January 25, 2024, I waited in a very long line to pick up the car that I had a reservation was located at the Fort Lauderdale airport. At that time, after waiting online for a long...

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11:48 am EST
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Dollar Rent A Car Deceptive practices

I reserved a car on Expedia and prepaid $488.92. When I went to the counter at MCO the Agent offered me an upgrade. Did not inform me of the $400.00 fee plus taxes. When I got my final bill, I owed an additional $955.58 for the rental vehicle. If I reserved the same vehicle today, it would cost me $580.68 total. Since I was offered the upgrade without even asking for it, I cannot wrap my head around paying an upgrade fee plus all the taxes and fees. The Agent never stated any of this and even told me I would be receiving a refund from my prepaid booking. When I prepaid $488.92 that also included taxes. Why would I be able to rent the same vehicle today at a cost of $580.68 but when I go to the Dollar counter and told I am going to give you an upgrade, I am charged more than 2x that? Difference is $648.82. This would make sense to no one. This is not an acceptable response from Dollar. I feel Dollar is taking advantage of the customer and I feel ripped off and very dissatisfied. Dollar is offering me only $215.00 (half the upgrade fee) and will not budge. I have reported this to my credit card, state Attorney General's office and the Better Business Bureau.

RENTER BEWARE!

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3:35 pm EST

Dollar Rent A Car Fuel charge

We rented a vehicle on 11/2/2023 at Santa Ana, CA airport. We opted for the fuel purchase at $4.85 per gallon based on what the representative told us. Gas elsewhere was $5.19. We were told that we would be charged for any gas that was used at the rate of $4.85 per gallon. When we received our receipt we were charged for a full tank of gas, $74.54, when we returned the car with over half a tank of gas. Contacted customer service and they advised that no, we agreed to pay for a full tank of gas. That was not what we were told. This is a scam. We would have only been charged $35 for the gas that was used. In addition to the "extra" fees, our additional charges came out to $147.64 on top of the car rental cost.

Claimed loss: 38.00

Desired outcome: Customer service said the charge is "valid." Charge was not described corrently to us.

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3:14 pm EST
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Dollar Rent A Car Service

My name is Bahaaldeen Aldaqqa , I rented a Mazda6 in Dubai airport on Nov13 ( reservation no is DLR52070) and returned to Dubai Airport terminal 2 on Nov17 at 5 PM to a guy named Arshad

I asked him to get an invoice for the total I paid, he replied that he is alone and cannot move the counter ,, he promised to send me an invoice thru email at the same day and once his colleague will arrive ,, I confirmed to him that it is important to send it and he immediately replied (don’t worry at all , will be sent today)

Unfortunately, still I didn’t receive it ?!

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5:29 pm EST

Dollar Rent A Car Car rental

Travis Hanger

100 Wayne 340 Piedmont, MO 63957

[protected]

I made a reservation 11/02/2023 on Priceline.com, my rental with taxes and fee was $185.66. I get to the desk in Nashville airport and they advise the vehicle was not available. They told me they would give me another one like it. I asked if I would have an up charge and they said "no". The lady asked if I needed insurance and I advised "no". I did opt for the refuel cost, she advised my total would be $185 plus the $80 fuel charge and the $200.00 hold and I said that was fine. The vehicle we received had the odor of marijuana and was dirty, the air/heat wouldn't work half the time. The front driver side breaks would make noise when stopping and the the vehicle made a loud sound when you would speed up. I really was disappointed with my rental for the weekend.

I never received my final bill, and checked my credit card statement and it showed a $370.69 charge for the rental. which had a $167.89 up charge for taxes and fees along with a damage waiver charge I didn't opt for. Now on my original reservation the $185.66 was with all taxes and fees and since they didn't have my car there and had to redo the reservation I was charged all of these fees.

I contacted customer service and was told sorry, nothing we can do.

I will never again rent from this company or advised any of my colleagues to make reservations through them or Priceline dealing with them.

I have attached my original reservation and the one I was charged with.

Claimed loss: $167.89

Desired outcome: I would like to just be reimbursed for the taxes and fees/damage wavier I was charged without my knowledge. I would also like an apology for how they misrepresented the pricing and how I was treated on the phone.

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1:03 pm EDT
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Dollar Rent A Car - Claim # 44370435:

12900 Rhine Road Upper Marlboro Md 20772 October 28, 2023 The Hertz Corporation PO Box 46090 Eden Prairie MN [protected] Re Claim # 44370435 Dated October 18, 2023 This is a reply to your letter dated 10/18/2023 with the above claim number, stating that I caused damage to the vehicle rented to me. I hereby state that I did not damage or cause damage to the...

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10:21 am EDT
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Dollar Rent A Car Rental car

I live in France and prepaid for a rental car for 14 days through a third party company. When I went to Dollar at SNA airport they refused to rent me a car because I did not have a French driver's license. I have dual residency and provided my French ID and debit card, but they would not give me a car in California even though I had a valid California Driver's License. They offered me a car at the day rate which was over 3 times what I paid through the third party. Additionally the Manager said that I could not leave the deposit with my French Debit Visa card and that I needed a French credit card for the contract I paid for in France. The problem is the banking system in France is different than the US and there is no such thing as a French credit card. I have been renting cars for 30 plus years and this was by far the worst service I have experienced.

Desired outcome: I would like my original contract honored.

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4:29 pm EDT
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Dollar Rent A Car - Car would not start. I was charged triple for gas

On Oct 12/23 my rental car from Dollar rent a car st Pete beach Florida would not start at approximately 9:45 am at a supermarket in zest Peate. The Dollar rent a car was approximately a 4 minute walk to their office. I went there and told what had happened that the car would not start. The manager told me it was my key fob and just go to the nearest...

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3:37 pm EDT
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Dollar Rent A Car - Deceptive practices

I have been a long-time customer of Dollar and Thrifty rental cars. I arrived this past weekend to Boston Logan Airport for a 28-hour rental. When I booked the trip, I also booked the rental car. This was months prior to my trip. When I finally got the counter, I was told that the rental car class I booked was unavailable. In order to get a car, I had to...

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11:51 am EDT

Dollar Rent A Car The rental agent told me showing proof of my personal car insurance is required

I just rented a car from Dollar at TYS. The counter agent told me unless I could show proof of my personal car insurance I was required to pay for Dollars’ insurance.

As I was in a hurry and had already waited at the counter for half an hour, and I did not have access to a copy of my policy, I paid the “required” insurance.

In looking at the Dollar website, there is NO language requiring proof of insurance, nor was there any fine print in my reservation.

Please provide me with a link to this policy.

This is the first time I have tried Dollar. In the past 40+ years, I have rented from Hertz, Avis, Enterprise, Budget and National without any issues. I hope this can be resolved amicably.

Sincerely, Whitney Ray-Dawson

Rental Agreement # U61750474

Desired outcome: Refund the insurance charge.

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5:52 am EDT
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Dollar Rent A Car Car rental in San Francisco - Agreement [protected]

Hi I just received a copy of my invoice for a car rental with Dollar picked up from San Francisco Airport on Saturday 23/09/2023.

I noticed that I have been cgarged for an [protected]@ 531.00 Dollars.

I did not request an upgrade on the day and merely accepted the car allocated to me at the desk.

My original booking was through a travel agent in Dublin and the booking was prepaid.

The car indicated on the booking form is IFAR - SUV or similar.

Car rental Voucher - Flexible Autos Reference - 4H871501.

Can you please review this charge as I am certain I did not request

this upgrade.

The desk was extremely busy on the day of collection and

I only noticed this charge on receipt of my invoice by email

Regards Sean Mc Ginley

Mobile Number [protected]

Desired outcome: Refund of upgrade charge as the upgrade was not requested

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4:43 am EDT
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Dollar Rent A Car - Charged for services I didn't request and services I had already paid for

Booking Ref: US715678380 On 10th April 2023 I made a reservation through Holiday Autos Website for Dollar Car Rental in Orlando, Florida and paid in full the £802.16. This included the additional insurance as recommended When I arrived in Orlando and collected the car on 12th August 2023 I added an extra driver (AAO) at $189 and that was all I wa...

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5:55 pm EDT
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Dollar Rent A Car - Rental car

To say that the experience I had with Dollar was abysmal is being generous. It was shockingly appalling. I'll try to summarize here. I rented an electric car in Burlington, VT on 9/9/23. It was only being used for one day to move my daughter into college. The next day, the airline cancelled my flight and couldn't get me out of Vermont for several days (and...

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5:20 pm EDT
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Dollar Rent A Car Car reserved but no car when I arrived

On July 29, 2023 I reserved a car at Atlanta Hartsfield Airport for September 2 - 6, 2023. When I arrived at the Dollar counter at 12:00PM there was a large gathering of people in front of the counter. One of the people told me Dollar has NO CARS. I replied we have a reservation. Person responded they also have a reservation. As I approached the counter there was an employee advising that Dollar Rental car was closed for the day as they have No CARS. Employee also communicated during my chat that this is a frequent issue on Thursday to Saturdays at this location. If I have a reservation confirmed I expect a car to be available. This is outrageous.

Desired outcome: I would like to see the Rental car companies heavily fined or a mandatory $500.00 fine paid to customers who are highly inconvenienced. If I have a reservation confirmed I expect a car to be available. This is outrageous.

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12:22 pm EDT
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Dollar Rent A Car - Rental car

I rented a car from Dollar Rental Car (apparently also Hertz) at Indianaoplis Airport. I reserved it from Wed, Aug. 2nd - Thurs., Aug. 10th. I returned a day early from my trip so I thought it would be easiest to just return the car a day early, which I did, on Wed., Aug. 9th. I followed the signs to the Dollar return area and pulled up along the curb where...

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12:05 pm EDT
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Dollar Rent A Car Customer service rep

I was tricked into paying for gas and was charged for liability coverage which I already paid for through economy bookings, I didn't even use all if the gas that came with the car and the extra$ 65-67 i was okay paying but them lying and stating i asked or requested liability coverage which i had alreadypaid for is fraud the rep never asked me about liability which i didn't need so why would I pay for it twice and why force a customer to pay for gas telling them its cheaper at the airport.

Desired outcome: I would like my money back and for your reps to clearly state what a person is signing for not tricking them into,unnecessary things

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10:02 am EDT
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Dollar Rent A Car Overcharged on extras

Rented car through 3rd party. Understood that Dollar could have additional charges. Picking up car we were asked if we wanted full insurance and Declined. Asked if we wanted Tolls package and we Declined. We were not given a receipt until after transaction was complete. Turns out we were charged and additional 500+ dollars which was more than the original rental price. No one could resolve it and calling any numbers for Dollar leads nowhere. I was told a note was put in but it appears I was lied to.

Desired outcome: Want the charges taken off.

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Sebrina Jack
, US
Aug 08, 2023 11:52 am EDT
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This just happened to me a few days ago ,a bunch of liars and thieves

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1:50 pm EDT
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Dollar Rent A Car Both

Rental record # [protected]. We reserve a large vehicle but our friends got there a day early and rented their own car. We down sized vehicle but we’re not given a less expensive price which I would like to have of course! We got a nail in the tire at some point and called your service center somewhere ever they are. We were over 100 miles from Phoenix with 105’ temperature and were told to drive until tire goes flat and call a tow truck and ride with them. Or put on the spare(donut tire) and drive 100 miles in 105’! Really? I ended up buying a tire guage and small pump to continua filling it on the drive back. We had to curtail our plans for the day and cautiously drive back! It was a terrible experience and would like an adjustment for the charge. Thank you for your assistance. Jeff Meikle

Desired outcome: Adjustment of bill from full size to medium size. Thank you and I realize that things happen but this issue really concerned us driving over 100 miles on a tire that was loosing air the whole way back!

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12:46 am EDT
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Dollar Rent A Car Rental repairs

I rented from them in February 2023. I parked in a parking garage and there was column to the left rear of the car. I forgot about it and when I backed out I looked left and right and then at the backup camera as it was a garage and not a busy street. The column was perfectly in my blind spot and I turned too quickly and scraped and dented the door. The repair bill was sent to my insurance who found dollar failed to provide evidence they cost that much. My insurance company kept in constant contact with me and has requested documentation several times but dollar will not return their calls. When you rent from them you sign something that says in the event of damages, you the driver will have to seek payment from the insurance, the driver is responsible for all amounts due. The only communication I have received from dollar is a statement, a threat to send to collections and harassing calls saying they will sue if I don’t pay. The claim is still under review with my insurance today and I am in collections with dollar for them not fulfilling their obligations. This has tanked my credit and caused significant stress. I’m learning they do this all the time. Do not rent from them.

Desired outcome: They take me out of collections, repair my credit and pay for the increase in stress and anxiety medication I had to pay since they started their aggressive behaviors

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Dollar Rent A Car contacts

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1800 800 5252 1800 800 4000 More phone numbers

Website

www.dollar.com

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