The complaint has been investigated and
resolved to the customer's satisfactionResolved Damage Recovery Unit For Enterprise Rental Car — Billing for damage that is not responsibility
resolved to the customer's satisfaction
I received yet another bill for $985.03 from the Enterprise Damage Review Unit (DRU) when it should have billed to the person that hit me when I was parked. My rental car was hit in a parking lot in Wheaton, IL on 12/24/11. I tried 3 times to communicate the details to Enterprise including the associated police report with the insurance information of the person who hit me. I called the appropriate number just after the accident and give the information to their claims division. I left a copy of the police report with the Midway airport office. After this they lost this information twice I gave it to a manager in the Chicago office who assured me he would take care of it. However, they are still sending me bills for claim. They seem to lose all the information I send them. Rest assured Enterprise has now lost me as a customer forever.
The complaint has been investigated and resolved to the customer's satisfaction.