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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 4300 E Evans Ave, Denver, CO, 80222, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
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Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

4300 E Evans Ave, Denver, CO, 80222, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (303) 757-3475
Category
Vehicle Rental and Leasing
Working hours
Mon
7:30 am - 5:30 pm
Tue
7:30 am - 5:30 pm
Wed
7:30 am - 5:30 pm
Thu
7:30 am - 5:30 pm
Fri
7:30 am - 5:30 pm
Sat
Closed
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

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G
5:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Still waiting for refund on deposit

I sent a complaint on the 20th of October and I received a confirmation and I responded. That is the only email I received until the 29th stating that I did not respond and you consider my complaint resolved. You are assuming the complaint is no longer relevant, it is. So again... my sister (Gayle Lyons) and I rented a car March 4th, 2023, returned it March 24. We were told our deposit of $300 would be refunded to my sister's checking account, minus $83.25, within 5 business days. Numerous times my sister went to the office and kept getting the run around and excuses. I am surprised that we are having such a difficult time with this. Please help us, since it was never resolved. Would really appreciate it.

Sincerely,

Diane

Desired outcome: Please refund our money and would appreciate an explanation

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car representative's response
Nov 15, 2023 10:00 am EST
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (855) 266-9289

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
I would be happy to look into this for you. Please have the main renter email Care@Enterprise.com with the contact information, reservation or rental agreement number, and details of what occurred. Thanks. –Chris R.
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