Enterprise Rent-A-Car’s earns a 4.1-star rating from 13 reviews and 939 complaints, showing that the majority of renters are very satisfied with rental experience.
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Explanation between rental and insurance
I have used Enterprise before this time and happy with the service. I had to have work done on my car this last time and they use Enterprise which I had no problem with. The young representative was a fast talker and kept saying about the rental. I'm 81 years old and listened to his conversation as much I could. When we started inside he kept saying a...
Read full review of Enterprise Rent-A-CarCar rental
My complaint is against Joe at the Reading enterprise in the car I made a reservation for 7:30 in the morning he called me at 7o'clock in the morning and told me that he couldn't get me a car till 2 PM I said OK I guess so I called to complain about him putting me off and they put it through to his supervisor and then he retaliated against me by telling me once I got there that I couldn't rent a car because I don't live here and I have a debit card unless I gave him a bunch of phone numbers my mom and dad‘s and everybody so I gave him some phone numbers and then he went in an office and came back out and told me sorry I can't rent you a car after he made me wait all day long he retaliate against me because I made a complaint on them I rent often and he just costed you my business my mom‘s And my landlords I rent all the time I have a whole bunch of points they know I'm not gonna off the car just look at my history I went all the time not anymore I don't know how this can be resolved without a termination being involved he ridicule me in front of all those people He thought that was funny smirking as he walked back in the door I missing a very important doctors appointment because of him I need to CT scan so they can place the needle in my neck for injection and now I don't know if I'm in a time to make it I got a find a way to get there now sincerely a very disappointed customer used to be customer He knew in the morning when he talk to me that my truck was broke down and I need to leave here and I'm returning the car right back to the same place so I don't see what the problem I've been here but he just wanted to retaliate because I complaint on him that's not right I'll be waiting a month and a half for the doctors appointment now I'm missing it in the necks gonna keep hurting and he knew what I needed you at the doctor to because I told him so keeping me in pain was his way of paying me back I Jasper for complaining for him making me wait all day for a carI am very disappointed My complaint was via live chat with Adam and he put the paperwork through to the supervisors to let them know what's going on my email address is JD Hollingsworth [protected]@gmail.com all small letters
Desired outcome: I hate to see anyone out of work but that was just plain rude he knew I was in pain but now I’m gonna be in pain even longer waiting for another doctor appointment termination will be my outcome I guess
The complaint has been investigated and resolved to the customer's satisfaction.
rate I was charged after returning vehicle
I rent from enterprise all the time frequently since 2017 and was quoted an incorrect price they did not honor. Since switching rental car locations I have experienced nothing but madness! I am unpleased and very dissatisfied! I make reservations at this location and it's a long wait time each time I have went to this location with no accommodations besides I'm sorry. I have waited over an hour before and the other times at least 40 minutes. The workers they have moved from this location the beginning of the year were great! I have nothing pleasant to say about staff now. I have transactions that are pending on both credit cards and I made it clear to charge one credit card. I am upset and this has put the icing on the cake.
The complaint has been investigated and resolved to the customer's satisfaction.
Points not transferred after multiple requests
I requested my points be transferred to my wife's account via the email enterprise provided and followed exact directions. The website says 2 business days. Didn't happen. Called 3 days later and told to resubmit the email. Submitted again. Followed up with a phone call the next day and nothing happened. It's now been a week since the initial request and still nothing down. They provide no assistance but just say that it hasn't been completed and provide no assistance. Points are needed for reservation in 2 days.
Desired outcome: Move points to requested account
2 months later and still no response from multiple emails and phone calls.
Crickets. Customer service stinks. They say to email and then provide no response. All for show.
It’s been 10 days since I responded to the address I was told to respond to. I have still not heard a thing back. I took my trip and had to pay the entire price since my points were never transferred. Wonder if I’ll ever hear back.
I sent an email as requested. I will
Continue this thread to update on response.
This happened to me as well. After they told me to send an email to the provided customer service line. Their customer service in person and online are sub par.
Misty B., Enterprise Plus members may transfer points to a friend or family member who is also an Enterprise Plus member once a year. The transfer of points can take 3-5 business days. If you'd like us to look into this for you, please email Care@Enterprise.com with the full details. Thank you! - Carol H.
Worst Customer Service
It's a shame in my honest opinion that Enterprise has gotten to the point that they don't care about customer service anymore.
I reserved a truck at the Lois Lane location in Wake Forest, NC as I have in the past on multiple occasions weeks in advance. I arrived to pick up the reserved vehicle and the person who greeted me and who also later in our conversation identified himself as the manager told me they didn't have a full size truck and asked if a smaller truck would work. I said no that I had reserved the larger truck for a specific purpose and the smaller would not work. He told me he had nothing else to offer and that I had no other options. I asked him to check other locations which he did with reluctance. He called one location and then kept saying to me he I was out of options and then refused to rent anything to me at all.
I cant believe this person is at the managers level. Enterprise needs to do some employee training and not allow the reserving of a specific type of vehicle if they aren't going to honor it. .. I must add that we did call this in to customer service and to this date haven't heard anything.
Worst customer service I have ever experienced.
The complaint has been investigated and resolved to the customer's satisfaction.
Rental deposit of $200.00 refusal to refund
Many request of refund had been refused by the agent named rey and his manager named eric. They both insisted that the $132.38 they refunded to my bank is the refund of my deposit, I said no it was a refund of over-withdrawal of $132.38 to my bank. I then want to request to you the full amount of my deposit of $200.00 as soon as possible. Thanks!
Read full review of Enterprise Rent-A-CarReservations and customer service
I am tying to rent a car in Lakeland Fl for 1 day to go to the Airport. I am being told they no longer have other location drop off. My husband and I have been renting from Enterprise for over 15 years. He rents a truck for 6 mos at a time when working out of town at approx. $3000 a month. Why is this now a policy? I was trying to reserve a car for May...
Read full review of Enterprise Rent-A-CarRental service
When they go over the condition of the car - be careful. I noted a few scratches on a 2021 Malibu and then dropped it off the next day, the agent spent 30 minutes going over the car, got on the ground looked underneath and told me I dented the under panel of the left passenger door and put a claim in to my insurance - also charged my credit card an extra...
Read full review of Enterprise Rent-A-Car and 1 commentFalse damage claim-recovery unit
Claim # 17170339. I picked up the rental car from Langley, BC location on Tuesday April 13th at around 5pm. When the agent gave me the key to the vehicle I asked him to give me a damage report for all the scratches and especially for the long scratches on the front bumper on the passenger side that we both saw on the vehicle that day but he didn't. Hi...
Read full review of Enterprise Rent-A-CarBogus charge on rental
Agreement 2ZR1NW. I was charged for the insurance, which I didn't need, without explanation when I picked up the car. After my trip, I explained the issue and to their credit, they removed the charge but added an additional driver charge which I did not ask for or need. My wife's was the only other license on the rental and Enterprise says they do not charge this $15 fee for spouses. I called and complained and was told it was sent to the "accounting department" to fix the problem. It has been 2 weeks and the charge has not been removed.
Desired outcome: Refund my $15
The complaint has been investigated and resolved to the customer's satisfaction.
Attempting to charge me for damages 6 months after claim was paid, and refusing to provide necessary and relevant information
I have been a regular customer of Enterprise for several years. On September 30, 2020 I rented a car in Durango and did some minor damage to the rear bumper. I notified Enterprise, they sent me an invoice which was reasonable, and I paid it. Done, right? Six months later they send me an invoice stating there was additional damage. The invoice they sent was illegible and from a tire company. The damage I did was body damage from backing into a rock. I requested information on how many times the car had been rented in the past six months, and how many miles it had been driven, and so far they have refused to provide any information. They have not provided any evidence that this so-called "additional damage" was done by me or exactly what the damage is. My insurance company informs me that the car HAS been rented several times since I used it. In short, they are trying to stick me with a claim for damage that may very well be done by someone else. I am awaiting the outcome, and am preparing to file a complaint with the Colorado Attorney General's Office. The claim number is [protected]. These people are crooks, do not rent from them!
Desired outcome: Provide all requested information on how many times the car was driven between October 5, 2020 and March 2021, the mileage driven for the same period, and the utilization records for this car (2019 Ford Fiesta)
The complaint has been investigated and resolved to the customer's satisfaction.
Deposit refund
I rented a car from enterprise rent a car and when I returned it they said they would process the refund of the deposit. It has been 21 days and I am still waiting on my refund. I have called 4 times and every time they say they processed it and it is my banks problem now. I have my bank statements showing I was never refunded. So I'm trying to figure out where my $250 is. And why I keep getting the run around with no answer to my question
Desired outcome: To get my deposit back
The complaint has been investigated and resolved to the customer's satisfaction.
Reservation
I made reservations for a truck last week. I went to pick it up this morning and they told me they was going to call soon as in comes in. I asked how long will that take because I have to check into Airbnb at 7pm. I've been calling them they put me on hold and never answer. I had plans to take my family out of town and paid for the Airbnb which is not refundable. This is not acceptable at all
Read full review of Enterprise Rent-A-CarNot honoring reservation and sanitizing.
On 04/02/2021 I made reservation for a midsize car at 11803 Memorial Parkway, Huntsville, Alabama, to be picked up on 04/08/2021 and returned 04/12/2021. (Reservation #2YX5X9). I currently have no car and I needed to take my mother to her doctor's appointment on 04/09/2021. When I got to the office, I was told they did not have any midsize cars and the only thing left was a mini-van. I told the employee that my mother was 90 years old and uses a walker and there was no way she could get into a van. I was told I could take the van and call in about 1 or 2 hours to see if anything had been returned. While all of this was going on, fortunately, someone returned a Camry. The employee said I could have that car but they needed to clean it. When they brought the car up front and I was getting ready to leave, I noticed that it was NOT SANITIZED AND WREAKED OF SMOKE and I had to pay $300 for this. There was nothing I could do as I needed this car to get my mother to the doctor. This is the second time something like this has happened--I make reservation and there is no car available. Enterprise claims it is because of COVID they do not have enough vehicles--yet they continue to take reservations for vehicle they know they do not have! This is appalling service and I would like to be compensated for this. Enterprise's website has a whole page of how they sanitize. This is not the case at this location. In January this happened to me and I had to travel 1000 miles in a large SUV that was very uncomfortable and WAS NOT SANITIZED! I am filing a complaint with the Better Business Bureau and whoever else I need to so that this does not happen again.
Desired outcome: Reimbursement
The complaint has been investigated and resolved to the customer's satisfaction.
Complaint
Reservation for 8:00 AM on April 5, 2021. Got to the store, and have to wait outside for the Enterprise Employee to come outside. Took notice of my drive license and ask me to wait at the coffee shop right across, because the car wasn't ready, that it will take 20 to 30 minutes. I wait for an hour. When the car was ready the officer ask me for the license...
Read full review of Enterprise Rent-A-CarRental services
Downright rude customer service from so-called manager CHAD location 4695 - TX 121 Lewisville TX 75056. Reservation # Z952GN informed me that all had for rental was a pickup truck. Car accident reported they Nationwide Ins - I said you are required to provide a car in line with my Nissan Maxima. He said there's nothing else I can do. I said unacceptable...
Read full review of Enterprise Rent-A-CarRental agreement not honored AT ALL!!
Subject: Prior Rental Billing Issues 55PQ - PENSACOLA
Language Preference: English (United States)
Brand: ALAMO
Select a Rental Location: 55PQ
Topic: Prior Rental Billing Issues
First Name: Heather
Last Name: Thomas
Phone Number: [protected]
Email Address: [protected]@gmail.com
Confirmation Number or Rental Agreement Number: [protected]
Loyalty Number :
Comments: I rented a Toyota Highlander on 11/26/20 through 12/2/20. My original reservation was for 11/25/20 through 11/28/20 for $132.48 with extra day being $30.48. I called to make sure they had the vehicle available for my reservation before going, since it's an hour drive there and just a couple days before I made a reservation and when I arrived at the airport there were no vehicles for my reservation. So, I didn't want another replay of that. Now upon my arrival on 11/25/20 there was nobody even there. So, this is the second time I have drive to the airport with a car rental reservation and left without one. I then called and changed the reservation once again for the next day which is a bum deal because this means Thanksgiving is ruined with my folks. So on 11/26/20 I finally rent a Toyota Highlander and was suppose to be for the exact same rate as my first reservation seeing as it was no fault of mine the first ones didn't work. What a pain this has been. I don't know what the guy behind the counter did, but it some how came to $685.27 from $608.22 on 12/4/20 and $77.05 on 12/2/20. I talked to the guy and girl behind the counter the day I returned it and he was suppose to adjust the price and take off $77 and then have a manager call about the rest. Not only has a manager not called but it was not adjusted it was added. This seems to be a recurring problem with Alamo customer service lately, when I have always bragged about them before. I have a rather large network of clients and friends that I influence in their decision making when traveling. Alamo has always been the company I preferred over the others due to customer service. I would rather stick with Alamo then have to look else where for all traveling needs but, will not if this keeps happening. This bill need to be addressed now. I have yet to receive a call or any credits.
Deposit refund
My deposit was initially $250 that I saw on the device the agent made me sign but was only refunded $240 by the end of the night of me returning the vehicle, but this morning my account reflects the amount refunded has been taken back? I didn't approve any transactions and the agent checked the car and approved my deposit would be returned to me. Why would the deposit be refunded into my account and gone the next morning?
Read full review of Enterprise Rent-A-CarRental
On March 13th I booked a reservation for my boss serval months back and everything was good until the day he went to pick up. We rented serval vans form him and his family to go on a trip. Well they called him emailed and told him everything was good to go charged his card had him waiting for hours and still had no van or vehicle for him this was the day of his trip they only provided him with a Chevy Tahoe . No apologies not anything this trip was ruined by people who didn't care that they affect other people's plans. Not ok at we received a call from someone and returned it left serval voicemails and no response. Maybe this will reach someone who cares because so far nothing has been done. If you could please reach me at [protected] my name is Jacquelyn I'm Samir Bakdounes assistant, or reach him at [protected]. Thank you
Trying to make a fake claim in my name
On 3/2/21 i rented a car from 2150 S State Rd7 it was a 2021 red Toyota Camry they didn't put the kind of car it was i took video's of the car before i left while the saleman was doing a walk around with me no damage and when i brought it back with no damage and i took pictures when i took the car back at they location and that salesman did a walkaround and told me i was getting my 300 deposit back but i recieve a reciept like enterprise was trying to do a fake claim in my name and i was at enterprise when they rented that same car i return to another customer and i saw her drove off in the car. I never received that type of receipt all the years i rented from Enterprise because it says bill to with my name it has the vin number on it doesn't have the last 4 numbers of my credit card. and it says i was getting zero money back and i t says remit this porton at the bottom to enterprise Leasing company i never lease a car from Enterprise only rented and the longest i ever rented was in 2017 was a week my last car i purchased was on 2/14/2014 a red 2013 Toyota Corolla from South Dade Toyota of Homestead in Homestead, fl but in got totaled from my car accident on 6/27/2020 and. i have Gap Coverage from Toyota and the lien holder is SantanderConsumer usa. anit nobody doing a fake claim in my name and when i called and ask about that fake document they was trying to explain i called the Customer care and let them know and they wanted me to do a review on Google or Facebook because they didn't like my last complaint. I told customer care i cant do any postive review i rented in the last three months and each time i had to make a negative review and then they decided to give me a different receipt showing the last 4 of my credit card and with my deposit
The complaint has been investigated and resolved to the customer's satisfaction.
Overview of Enterprise Rent-A-Car complaint handling
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Enterprise Rent-A-Car Contacts
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Enterprise Rent-A-Car phone numbers+1 (866) 534-9270+1 (866) 534-9270Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 1 1 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number100%Confidence scoreFor users of TTY devices+1 (866) 445-8284+1 (866) 445-8284Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 1 1 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have UNsuccessfully reached 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users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone numberMaintenance Program Information855-266-9289855-266-9289Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone numberEnterprise Car Rental Reservations+1 (877) 416-0000+1 (877) 416-0000Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 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Enterprise Rent-A-Car by calling 866-225-4284 phone numberCustomers with Disabilities+1 (877) 881-5500+1 (877) 881-5500Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone numberEnterprise Business Rentals1-866-4-LUX-CAR1-866-4-LUX-CARClick up if you have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have 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reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone numberEnterprise Truck Rental+1 (877) 233-5338+1 (877) 233-5338Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone numberEnterprise Fleet Management+1 (888) 480-3722+1 (888) 480-3722Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone numberDirect Dealer Program
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Enterprise Rent-A-Car address600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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RA# 583TCT / CITATION F188257142



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