Enterprise Rent-A-Car

I will like to file a complaint on the Rockwall Tx enterprise office
I rented a car there and returned it and I can not get my money returned nor can I get a invoice
The girls in the office was rude and unhelpful and they tell me lies

I reserved a car for McCarran Airport for Saturday the 5th thru Sunday the 6th.
We picked the suv up at about 1:30 am Saturday morning and told we didnt need any paperwork and a receipt would be give to us when we drove out once we showed our drivers license. We did not get any receipt. Sunday when we returned car between 9-10 pm, they asked for a receipt which we did not have. The guy went into the booth and after about 10 minutes came out and said he could not find the contract. I said we have a plane to catch and he said do not worry I will find it and close it later. Back in Ohio, Wednesday afternoon I get a call asking when we were returning the car. I was furious. After about 4 calls they said not to worry they would look for the vehicle. ARE YOU KIDDING ME? They said they would review the camera to verify I returned it. After the last call where I felt like I had to defend myself the girl was asking why I left on Sunday when my reservations were until Tuesday.. THEY WERE NOT! I had to be at work Monday morning. Still furious...and now I have 3 charges from enterprise on my credit card... I have still not gotten a call and have not been able to reach anyone to help me. I filed a complaint on Wednesday and my complaint reference number is [protected]. Again I still have not been contacted and explained what is going on .. I did a few hours ago get another notice saying car was returned and they charged me again. By far worst customer service I have ever experienced. Apparently Bobby Miller is manager at the McCarran enterprise office and has never even reached out to me. By the way they kept telling me the suv was silver when in fact it was dark grey. Meanwhile my sister in law also rented a car at McCarran from Payless. She did have reservations until Tuesday.. When they returned their car on Tuesday they told her she already return it. Hers was silver. She had to argue with them to take car back.. The gave her $375. dollars back and she should have only gotten 170 back. I guess Enterprise decided to charge me. I have also filed a complaint with consumer affairs. I cannot afford to pay for a car that they charge my credit card for 3 different amounts on 3 different days. After all the stress I have been thru I should not have to pay a dime. Will NEVER EVER use them again and will be sure to tell the WORLD how terrible this expericence was and still is.

My complaint is against Joe at the Reading enterprise in the car I made a reservation for 7:30 in the morning he called me at 7o'clock in the morning and told me that he couldn't get me a car till 2 PM I said OK I guess so I called to complain about him putting me off and they put it through to his supervisor and then he retaliated against me by telling me once I got there that I couldn't rent a car because I don't live here and I have a debit card unless I gave him a bunch of phone numbers my mom and dad‘s and everybody so I gave him some phone numbers and then he went in an office and came back out and told me sorry I can't rent you a car after he made me wait all day long he retaliate against me because I made a complaint on them I rent often and he just costed you my business my mom‘s And my landlords I rent all the time I have a whole bunch of points they know I'm not gonna off the car just look at my history I went all the time not anymore I don't know how this can be resolved without a termination being involved he ridicule me in front of all those people He thought that was funny smirking as he walked back in the door I missing a very important doctors appointment because of him I need to CT scan so they can place the needle in my neck for injection and now I don't know if I'm in a time to make it I got a find a way to get there now sincerely a very disappointed customer used to be customer He knew in the morning when he talk to me that my truck was broke down and I need to leave here and I'm returning the car right back to the same place so I don't see what the problem I've been here but he just wanted to retaliate because I complaint on him that's not right I'll be waiting a month and a half for the doctors appointment now I'm missing it in the necks gonna keep hurting and he knew what I needed you at the doctor to because I told him so keeping me in pain was his way of paying me back I Jasper for complaining for him making me wait all day for a carI am very disappointed My complaint was via live chat with Adam and he put the paperwork through to the supervisors to let them know what's going on my email address is JD Hollingsworth [protected]@gmail.com all small letters

I rent from enterprise all the time frequently since 2017 and was quoted an incorrect price they did not honor. Since switching rental car locations I have experienced nothing but madness! I am unpleased and very dissatisfied! I make reservations at this location and it's a long wait time each time I have went to this location with no accommodations besides I'm sorry. I have waited over an hour before and the other times at least 40 minutes. The workers they have moved from this location the beginning of the year were great! I have nothing pleasant to say about staff now. I have transactions that are pending on both credit cards and I made it clear to charge one credit card. I am upset and this has put the icing on the cake.

I requested my points be transferred to my wife's account via the email enterprise provided and followed exact directions. The website says 2 business days. Didn't happen. Called 3 days later and told to resubmit the email. Submitted again. Followed up with a phone call the next day and nothing happened. It's now been a week since the initial request and still nothing down. They provide no assistance but just say that it hasn't been completed and provide no assistance. Points are needed for reservation in 2 days.

It's a shame in my honest opinion that Enterprise has gotten to the point that they don't care about customer service anymore.

I reserved a truck at the Lois Lane location in Wake Forest, NC as I have in the past on multiple occasions weeks in advance. I arrived to pick up the reserved vehicle and the person who greeted me and who also later in our conversation identified himself as the manager told me they didn't have a full size truck and asked if a smaller truck would work. I said no that I had reserved the larger truck for a specific purpose and the smaller would not work. He told me he had nothing else to offer and that I had no other options. I asked him to check other locations which he did with reluctance. He called one location and then kept saying to me he I was out of options and then refused to rent anything to me at all.

I cant believe this person is at the managers level. Enterprise needs to do some employee training and not allow the reserving of a specific type of vehicle if they aren't going to honor it. .. I must add that we did call this in to customer service and to this date haven't heard anything.

Worst customer service I have ever experienced.

Agreement 2ZR1NW. I was charged for the insurance, which I didn't need, without explanation when I picked up the car. After my trip, I explained the issue and to their credit, they removed the charge but added an additional driver charge which I did not ask for or need. My wife's was the only other license on the rental and Enterprise says they do not charge this $15 fee for spouses. I called and complained and was told it was sent to the "accounting department" to fix the problem. It has been 2 weeks and the charge has not been removed.

I have been a regular customer of Enterprise for several years. On September 30, 2020 I rented a car in Durango and did some minor damage to the rear bumper. I notified Enterprise, they sent me an invoice which was reasonable, and I paid it. Done, right? Six months later they send me an invoice stating there was additional damage. The invoice they sent was illegible and from a tire company. The damage I did was body damage from backing into a rock. I requested information on how many times the car had been rented in the past six months, and how many miles it had been driven, and so far they have refused to provide any information. They have not provided any evidence that this so-called "additional damage" was done by me or exactly what the damage is. My insurance company informs me that the car HAS been rented several times since I used it. In short, they are trying to stick me with a claim for damage that may very well be done by someone else. I am awaiting the outcome, and am preparing to file a complaint with the Colorado Attorney General's Office. The claim number is [protected]. These people are crooks, do not rent from them!

I rented a car from enterprise rent a car and when I returned it they said they would process the refund of the deposit. It has been 21 days and I am still waiting on my refund. I have called 4 times and every time they say they processed it and it is my banks problem now. I have my bank statements showing I was never refunded. So I'm trying to figure out where my $250 is. And why I keep getting the run around with no answer to my question

On 04/02/2021 I made reservation for a midsize car at 11803 Memorial Parkway, Huntsville, Alabama, to be picked up on 04/08/2021 and returned 04/12/2021. (Reservation #2YX5X9). I currently have no car and I needed to take my mother to her doctor's appointment on 04/09/2021. When I got to the office, I was told they did not have any midsize cars and the only thing left was a mini-van. I told the employee that my mother was 90 years old and uses a walker and there was no way she could get into a van. I was told I could take the van and call in about 1 or 2 hours to see if anything had been returned. While all of this was going on, fortunately, someone returned a Camry. The employee said I could have that car but they needed to clean it. When they brought the car up front and I was getting ready to leave, I noticed that it was NOT SANITIZED AND WREAKED OF SMOKE and I had to pay $300 for this. There was nothing I could do as I needed this car to get my mother to the doctor. This is the second time something like this has happened--I make reservation and there is no car available. Enterprise claims it is because of COVID they do not have enough vehicles--yet they continue to take reservations for vehicle they know they do not have! This is appalling service and I would like to be compensated for this. Enterprise's website has a whole page of how they sanitize. This is not the case at this location. In January this happened to me and I had to travel 1000 miles in a large SUV that was very uncomfortable and WAS NOT SANITIZED! I am filing a complaint with the Better Business Bureau and whoever else I need to so that this does not happen again.

Subject: Prior Rental Billing Issues 55PQ - PENSACOLA
Language Preference: English (United States)
Brand: ALAMO
Select a Rental Location: 55PQ
Topic: Prior Rental Billing Issues
First Name: Heather
Last Name: Thomas
Phone Number: [protected]
Email Address: [protected]@gmail.com
Confirmation Number or Rental Agreement Number: [protected]
Loyalty Number :
Comments: I rented a Toyota Highlander on 11/26/20 through 12/2/20. My original reservation was for 11/25/20 through 11/28/20 for $132.48 with extra day being $30.48. I called to make sure they had the vehicle available for my reservation before going, since it's an hour drive there and just a couple days before I made a reservation and when I arrived at the airport there were no vehicles for my reservation. So, I didn't want another replay of that. Now upon my arrival on 11/25/20 there was nobody even there. So, this is the second time I have drive to the airport with a car rental reservation and left without one. I then called and changed the reservation once again for the next day which is a bum deal because this means Thanksgiving is ruined with my folks. So on 11/26/20 I finally rent a Toyota Highlander and was suppose to be for the exact same rate as my first reservation seeing as it was no fault of mine the first ones didn't work. What a pain this has been. I don't know what the guy behind the counter did, but it some how came to $685.27 from $608.22 on 12/4/20 and $77.05 on 12/2/20. I talked to the guy and girl behind the counter the day I returned it and he was suppose to adjust the price and take off $77 and then have a manager call about the rest. Not only has a manager not called but it was not adjusted it was added. This seems to be a recurring problem with Alamo customer service lately, when I have always bragged about them before. I have a rather large network of clients and friends that I influence in their decision making when traveling. Alamo has always been the company I preferred over the others due to customer service. I would rather stick with Alamo then have to look else where for all traveling needs but, will not if this keeps happening. This bill need to be addressed now. I have yet to receive a call or any credits.