Enterprise Rent-A-Car reviews and complaints 1
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Enterprise Rent-A-Car - Rental deposit of $200.00 refusal to refund
Many request of refund had been refused by the agent named rey and his manager named eric. They both insisted that the $132.38 they refunded to my bank is the refund of my deposit, I said no it was a refund of over-withdrawal of $132.38 to my bank. I then want to request to you the full amount of my deposit of $200.00 as soon as possible. Thanks!
Update by
Federico A Perez Jr
Jun 11, 2021
12:37 pm EDT
If you don’t resolve this problem, a complaint will be filled at BBB in seven business days.
Thanks,
Federico A Perez Jr
2605 E Van Buren St
Long Beach, CA 90810
[protected]
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
Enterprise Rent-A-Car customer support contacts
Frederico, for your privacy we ask that you please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience so we can share personal details in a secure setting. Thanks. –Carol H.
Enterprise Rent-A-Car customer support contacts
Federico A Perez Jr, your deposit hold is released on the same day you return the vehicle as long as you've made no changes or additions to your rental while the contract was open. How fast you see it made available to you is determined by your bank or credit card provider. Are you waiting for you deposit to be returned? We're happy to check on the process for you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. –Carol H.
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