Enterprise Rent-A-Car reviews and complaints 1
View all 944 complaints
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.
Enterprise Rent-A-Car - Rental service
When they go over the condition of the car - be careful. I noted a few scratches on a 2021 Malibu and then dropped it off the next day, the agent spent 30 minutes going over the car, got on the ground looked underneath and told me I dented the under panel of the left passenger door and put a claim in to my insurance - also charged my credit card an extra $500. Both State Farm and Capital One confirmed these claims are coming in more and more with Enterprise putting in claims - just to get the deductible (the insurance company disputes them but they keep the credit card charge)
Desired outcome: honesty
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
Enterprise Rent-A-Car customer support contacts
Liz Beer, I apologize that our service did not meet your expectations I would like to know more about your experience so I can help. Please email Care@Enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. -Carol H.
Latest reviews and complaints
Terrible experience at the Tampa Bay International Airport 10/29/20250
Again for the forth time
Previous Reservation Number...
1
Hello, we are Ingrid Canale and Tim DaCosta, domestic partners of 26...
0
Car Rental Experience – A Complete Nightmare Contract 9XL3FZ
I...
0
My experience with Enterprise at Zurich Switzerland Airport i...
0
I had an absolutely horrible customer service experience this past...
Experiencing the same thing right now. I returned a rental car Sunday, 3 days later finding out they charged my bank card $500 and claiming I damaged both front and back bumper. When I picked the car up there were black marks all around the base of car. The rep told me it was tar and to not worry. I took the car because it was only one in my insurance price range. Now they are claiming damage, charged me with out notification, even noted the car was soaking wet when I returned it. It's rained the last 4 days here- come on, of course it's wet. Disputing it now.
kimgb, I apologize that our service did not meet your expectations. All damage claims are handled by our Damage Recovery Unit. Please contact that team directly at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com. Thank you! – Carol