Enterprise Rent-A-Car

I went to Delaware from Nj on a weekend trip. I Spent the weekend and then drove back. I paid every toll in cash. Enterprise is charging me saying I didn’t pay a toll when I went over the George Washington Bridge. Here’s the thing though. I never went over the GWB. Why would anyone go over the GWB to go from NJ to Delaware? It’s in the opposite direction. I think this is a scam. They already charged my credit card. I’m trying to get the money back right now.

I made a reservation with ENTERPRISE - a MONTH rental for a mid size car. (22% overpriced I might add) The Rental was scheduled and confirmed. I showed up an hour late to the GRAPEVINE TX office for my "appointment" (taking care of my own customers in meetings that went long), and was told, quite flippantly and dismissively, that "because I was late, all they had for me was a mini-van"...A min-van... I objected, andI asked why nobody called me before giving my car to someone else - after all I had a reservation. The untrained, terribly unprofessional arrogant [censored] behind the desk told me "it was not his job" to call me. I questioned if making a "reservation" at Enterprise meant anything, and the same person told me "only if youre on time". I again emphasized I needed a car, and a minivan was not going to work. The Dallas market has countless Enterprise locations, and pressed him to find me a car. (I had to ask for this - it was not offered) He looked me in the eyes and said "I'm done". I retorted, "your done?. What does that mean?" He clearly needed me to roll over and was not accustomed to someone not accepting unprofessional and careless support. Also, during this conversation with the 'frat boy imp' behind the desk, the person in the managers office closed the door during the conversation, rather than coming out and helping. This clearly was going nowhere. So, I left. I Ubered back to my office and called the ENTERPRISE Corp office. I explained my experience at the GRAPEVINE TX office, and they apologized, and kindly and quickly lined up another car to be delivered to my office at 4pm. I was thrilled that the customer service agent was willing to help me out of the mess. I was certainly grateful for the young ladies support. However, at 4:05 pm, the new Enterprise office (KELLER TX office) called me and asked if I was going to "come get my car" ( I thought they did not call customers...?) I let him know, quite respectfully, the reservation states that they were going to drop the car off at my office - that I was tied up with customer meetings the rest of the day and had been told that they would deliver the car. THIS particular clown retorted in one quickly delivered sentence *(almost rehearsed)... "We don't deliver cars from this location, would you like me to cancel. your reservation?" You cant make this up. ENTERPRISE is the absolute WORST business I've encountered in the last 20 years. They are so completely disconnected, entitled, arrogant and dismissive of 'customer service'. They don't care that people make reservations for a reason - and its typically out of neccessity. I will NEVER attempt to rent a car from ENERPRISE again. Incidentally, I spend over 100k a year on Car Rentals in my three businesses. Ive never had this issue with National, Hertz or AVIS. They are pretty good at accommodating me if there are any issues - and actually upgrade me for free if the car I reserved is not available. ENTERPRISE has not only lost the chance to win more of my business, they now have another person that is entirely dissatisfied with their organization and will only warn others of the miserable and unprofessional culture at ENTERPRISE. After these two back to back comical interactions, I am pretty confident that its a company culture issue that enables their employees to act with complete arrogant impunity and unprofessional acumen. So terrible. Save yourself the risk of this - rent elsewhere.

In April, I booked and paid a car rental at Enterprise Rent-A-Car's website to be provided by the branch at Saint-Roch train station in Montpellier, France from July 12th to July 21st.

As we are four adults travelling with four large suitcases, I booked a Peugeot 5008 or similar. We need a car to travel in Southern France and carefully selected this model, a SUV with extra space but not to big, automatic transmission and good comfort, as we know we had to drive on narrow streets in the mountains.

When I should pick up the car, I was told that they were not able to provide the car with automatic transmission, but only with manual transmission. There were no alternatives. I could accept the car offered or cancel my booking.

I was disappointed about the situation they put their customer, me, in, and as the booking was made in April, Enterprise Rent-A-Car have had plenty of time to prepare for this.

Even though I prefer to drive with automatic transmission, especially when driving in hills and mountains. I accepted the car offered, however also applied for a discount, as I have paid extra to get a car with automatic transmission.

The Enterprise Rent-A-Car staff at the office was not able to provide me that, as they asked me to arrange that with the company, where I made the booking. Which is Enterprise Rent-A-Car’s website. So, in fact the Enterprise Rent-A-Car customer service guy at the branch did not take any accountability for what Enterprise Rent-A-Car have agreed on in a contract, however asked me to contact...Enterprise Rent-A-Car. Strange company!

After having signed the contract, I was handed the keys to the car and was asked to go to the parking house where the car would be handed out to me.

To my big surprise, it was not a SUV like the Peugeot 5008, Citroen C4 Grand Picasso, Renault Espace, VW Touran/Sharan or similar they had prepared to me. It was a MINI-BUS – a Citroen Jumpy! A huge car, or mini-bus actually, with 9 seats. And with a comfort much worse than the ordered category. In fact, it is a van where they have mounted to rows with seats. That’s it. Only aircon for the driver and the one on passenger’s seat. No loudspeakers for passengers, only for the front row (driver). There was no comfort at all for passengers on the two rear seat rows.

I am surprised that Enterprise Rent-A-Car find it acceptable to provide me a car like this which not at all match the car I have booked. And I am even more surprised that I was not told at he counter when signing the contract, where the staff only found it relevant to tell me that they could not provide a car with automatic transmission but only with manual transmission - take it or leave it!

I know the contract says “similar” but I expect that refers to the brand of the car. And that is fine, and as mentioned there are several other brands than Peugeot who makes similar cars, a 7 persons SUV. However, the mini-bus they offered me is not the same category. Attached are pictures of the car booked and the bus they offered me.

I have submitted a complaint at Enterprise Rent-A-Car's website however haven't heard from them yet. However, when a company are not able to offer the service as we have agreed on in the contract, it should not be the customer who chase the company to settle the deal.

I am writing with respect to a negative experience with one of your agents that said his name was andrew. I called the tel No: [protected] at 11:56 a.m with a view to getting a price on a van hire. My daufgter walked into my office wearing her grandmothers wig which i founf funny so i started to unconsciously laugh at her while i was still on the call with the agent. The agent started to immediately attack me, be argumentative , threaten and call em a liar.

Agent stated his name was Andrew.

This is unacceptable behaviour and I will not tolerate it

I have two issues with my recent rental of an Enterprise car.

1. When collecting the car I was told that it had to be returned with the same volume of petrol. However I underestimated what was needed. I should have perhaps put another £10-15 pounds worth in. At the end of the rental I was charged an additional £47 and told that the excess was an 'admin fee'. This was at no point explained to me. I believe that this is sharp practise and a way of Enterprise making money out of its customers.

2. After collecting the car I immediately noticed that the tyre pressure was low. But I was going away for the weekend and resolved to pump the tyre up on Monday. As a cautionary measure, on Monday I told the branch of the problem. They advised calling out the AA. Which I did. They in turn took me to the nearest Kwik Fit where it took Enterprise 45 minutes to authorise the work. Imagine my shock when I have received a bill of £287 which includes a charge for the AA attendance and another £50 admin charge.

Clearly this car was rented to me with a fault. Furthermore the 'AA charge' would have been covered by your umbrella policy. Why was I not advised to drive (the car was driveable) to the nearest Kwik Fit.

Not happy and I will be recommending that Tesco Insurance no longer use the services of Enterprise. Without a satisfactory outcome to both matters I will publish on social media.

Vehicle was rented back in June for a week (6/13-20, 2022) to attend a wedding in Fargo, ND. Once arrived the vehicle was disgustingly dirty and smelled of chlorine which triggered my family allergies. Had to ride with windows down every time we used the vehicle. I called, emailed and called again several time and still no response from company. Horrible treatment.

Booked my reservation a month in advance, the email stated I would pay $287 on pick up. I use my debt card with $333 on it which I reserved for the rental car. My card declined after I intimidated and signed for $287. No mention of anything more. Goes outside and tries my card again and it declines. I told them there was $333 in the account and it shouldn't decline bt they said nothing. I called my bank Community Spirit Bank and they informed me that enterprise was charging almost $600. I initialed for them to withdraw $287 not $600. They tried to tell me the policy is $300 deposit, but even the reservation stated that a deposit was $300-$850 if the vehicle was sports/luxury. My car was not any kind of vehicle like that and they were still trying to charge me a $300 deposit. I told them this isn't enterprises policy and they said no but this is our policy.

I rented a car from Enterprise at 20537 Western Ave, Torrance, CA 90501

on June 18, 2022. Since then I've been renting it by the week and when payments are taken from my credit card the amounts seem higher than they should be. I asked about my bill today on the phone and was told I'm paying $25 per day for insurance. I was NEVER asked if I needed insurance and never signed any agreement for insurance. However, when I look at the contract, the insurance WAS added to the contract. I initialed the section which states that I declined insurance, but now I see that only referred to supplementary car insurance. This is a very sneaky and fraudulent way to make the customer think he's declining car insurance, when he's actually only declining add-ons to the insurance. I've spoken to the sales agent and he said he would remove the insurance going forward, but I still have to pay about $1200 for the insurance up to and including today's date..

Since I rented the car on June 15th I haven't had any reason to use the insurance. As is the case with 99% of car renters who add insurance to their rental contract, it's been a complete waste of money and it's added about 40% to the rental fee. I've read that Enterprise employees receive bonuses for add-ons such as car insurance because it's almost pure profit, so I understand the motivation for tricking customers like me. However, it should be sold in a professional manner that treats the customer with respect, not done in a deceitful manner.

I've been a Platinum level Enterprise customer for over 10 years and very rarely had reason to complain. I'm sure you would agree that this is a very poor way to reward my loyalty to your company.

Please let me know how this situation can be resolved.

Regards,

David Treciak - Member #GB7H3RS

Erie insurance claim made reservation for me and showed my email lady from enterprise said I need reservations and asked somebody else she said he doesn’t has reservations and contacted with insurance why layers 40 years lived in this area missed time and do ridiculous time 9 am and called enterprise at 2 pm gentleman asked me phone number get my reservation one day before and asked why people play like that why different between black and Hispanic looks like discrimination first time my life get treatment like distinctive race accent note more people come after me get car why black peoples discriminated Hispanic look the same we are human every body made respect and doesn’t matter races 16300 heritage blvd Bowie Md 7-27-22 at 9 am my phone [protected]

Enterprise is not responding to my attempt to make a damage claim, texas law requires all drivers to have liability insurance. why would they rent out a vehicle with no apparent insurance. I have been calling them for days now and there is no response. HOw does someone drive off the lot in a car with NO INSURANCE?! NO one checked the drivers insurance?

I reserved a "luxury SUV" (Chevy Tahoe size) week of January 1, 2022 for the week of July 1 thru July 10, 2022. They asked for no payment up front but stated that size vehicle would be available for that time frame and gave me an approximate total. Time came to go pick up the vehicle, the place was extremely busy so we waited for approximately 30-40 minutes. I showed the gentleman my email of what I reserved back in January, he took me outside and wanted to put me in a Toyota that was more of a midsize SUV, I declined and said I needed the trunk space not so much the 3rd row seating, he tried again with a Volkswagon, again not a big trunk, we ended up with a Chevy Traverse that we put the 3rd row seat down but the trunk space still was not what we needed. That right off the bat was frustrating especially since I had it reserved or "on hold" since January. We then had to wait for the garage to go over it because it just came off a rental. So we were there for about 2 hours total getting a rental car that I had "reserved" since January and wasn't even the one I wanted. Going over the rental agreement with the sales guy, I asked about the toll pass, because I have one and I was going to use mine. He clearly said do not ues yours because you will end up getting charged twice. Enterprise charges you and then you would get charge off your responder. So I asked the question it is right into the agreement, he said yes. Ok, I also got the extra roadside assistance for the time we were gone. I asked him if we return the car early will I be charged the extra day, he said no. Well they charged me the extra roadside assistance, the extra day. Fast forward to I returned the car a day early, put the key in the drop box 15 minutes after they closed. They called me on Monday morning to ask how everything was, unfortunately when they called I was in the middle of something and just said fine and hung up. They billed my card that Monday I paid it thought everything was done and over and never have to deal with them again. Well a week later I get a credit card charge for $7.75 from tolls, after an email a day later and looking into it I discovered it was for the tolls, I ended up paying it because it was $7.75 and honestly I wanted to be done with Enterprise at this point I had, more than enough. Then on 07/22/2022 more than 2 weeks after my final agreement had been paid, car returned I get another credit card charge for another toll of $31.45. I call the local enterprise place, waited on hold for over 25 minutes, the phone was picked up 3 different times and placed back on hold, then when someone finally picked up to speak to me told me they couldn't help me and gave me a different number to call. I called that number and got someone working from home because he kept having to mute me because of the dogs barking in the background. He advise me that these charges can keep coming until the toll company is done filing them. Oh and there is $4.95 service charge to every toll, so it would of been cheaper for me to use my own transponder then to go through Enterprise because I do not have to pay that service charge. Who gets the service charge? The gentleman on the phone gave me another number to call (the Toll people to find out how many more tolls I would be charged) . At this rate I am up to $40, $10 in fees, and they are still not done in charging for tolls yet. All because first when given the agreement in the beginning they should of explained: You will be charge a service fee of $4.95 for every toll you go through plus the toll, and you will continue to get billed for the tolls weeks after we bill you for your rental agreement because it is 2 different items. The whole process of this rental from start to end has been very disappointing, and to continue to keep getting charges makes it even more frustrating. Desired Outcome : Training on employees so other customers do not get blind sided about the charges. I would like a refund on the service charges for the tolls because if I used my own I would not be charge a service fee every time I had a toll. Re look at my bill to make sure I was truly charge correctly because I honestly do not trust anything about Enterprise and what they have done, because of the experience I have had.

When trying to be added on as a driver at and airport I was told I was on the DNR list. Not knowing what that was the person behind the counter told me although she couldn't tell me why. This was on June 4th of this year. On June 6th of this year I called customer service and was told I owed $275.00 from EIGHT years ago for a minor scratch on the passenger side of the vehicle that I rented. Never was I informed by phone, email or mail that I owed this money. On June 6th I was informed that a "regional" manager would contact me. That never happened. Two more times since the June 6th I've called and was told a regional manager would call me. That's never happened as well. I again called today and again was told that someone would be in contact with me, this is a 3 to 5 day thing that at this point I guessing there really isn't someone on the other end of these requests. I've recently took a position with a company that unfortunately uses National as the preferred rental car company. Since I'm on the DNR list I have to rent from another car company which cost more per day than Enterprise or National. I am now getting questions from upper management on why I can't rent from Enterprise or National and I have no choice but to tell them I can't get Enterprise to respond to my numerous requests.

July 18th . I went to pick up the car I'd reserved online with Travelocity and when I went to the desk to pick it up they said they were all out of cars. I had to rent a car from Dollar rental for over twice the price. This is evil, and I will pursue this legally to the end.

Enterprise

Confirmation: #[protected]

Travelocity itinerary: [protected]

Reservation details

Pick-up

Mon, Jul 18

5:30pm

Drop-off

Tue, Jul 19

5:30pm

07/16/2022

Donald Hatter

1213 East 7th Street

Pueblo Co. 81001

I received a letter from Enterprise Rental Cars today, dated 06/30/ 2022 stating that I was involved in an accident within their vehicle in Kansas. U.S.A.

I have rented Cars from Enterprise Rental before. I have always returned these Vehicles in pristine condition. this instance 06/30/2022 I did not rent a car from Enterprise at all, and I have never been to Kansas. This claim is fraudulent. I have used Enterprise before, and they have all my information on file, including a valid Colorado State Driver's License, with no accidents or violations in over 20 years.

Tried to rent a car thru insurance. Received confirmation number. Called local Cortland NY office. On hold for 90 minutes no answer. Went in to get rental was told we have no cars. Asked about phones system was told by CSR that he had to pick up cars huh? You just said you didn't have any. Told to come back next day or Saturday. Left upset. Got outside and tried to call only to sit on hold again while watching the building which no one entered. Sat on hold for another 30 minutes before I got really PO and hung up.

On June 7th I rented a car for 5 days from your facility in Lake Havasu city,Az . I drove the vehicle for 5 days locally. I want to address my major complaint - That of the exorbitant fees that I was charged with and paid. I rented a car class - CFAR .. I didn’t drive the car excess miles and returned it on time. The complaint is the total charge was $ 816.34…I was stunned and then felt offended by for the sake of words “ROBBERY”. That is $163.00 a day ! I have rented from your firm previously and had trust. Being unarmed, I was not prepared for this.. I feel the giant figure is very wrong and I will hesitate to rent from your firm again.. Richard Whiffen. 301Clay st. DuBois, Nebraska 68345

I rented a truck Saturday morning and was scheduled to return the vehicle Tuesday morning 9:00am. I called Tuesday morning the first time around 7:38am (The location opens at 7:30am - 18:00 Monday-Friday 9:00am-14:00 on Saturdays). I got the call center the first time I called and spoke with a rep who told me if I wanted to keep the car longer I could (I asked her if I kept the car longer than the scheduled return time 09:00am Tuesday, and returned it before 17:00 Tuesday, how much would it cost me?) she informed me that the branch could give me a call and give me that information and that she had submitted a ticket and they will return my call soon. I had a feeling it wouldn’t be that simple so I called right back to see if I could get a hold of the branch office by selecting a different option and once I got through I confirmed with a gentleman if it was the location 11411 e northwest highway Dallas Tx location and he assured me it was and also informed me that as long as I returned the rental before 17:00 Tuesday (which is 07/05/2022 today), I would not be charged anything. I asked if he could send me an email confirmation or something showing that in writing and of course he couldn’t. I asked him to double check I asked was this the branch twice and he even got annoyed and said he promises it’s fine I will not be charged anything in addition to the original charges. The original charge for the rental was an estimated $432 with the insurance option I selected mind you my car is being held at the dealership for repair so I was not expecting to go over a certain budget with enterprise. $432 in addition to the $300 deposit so $732 /round a bit more. I pull up at 16:48 Tuesday and was informed the truck was in the same condition as it was before I rented (I put extra gas in it as well), however I’ll be charged an additional $150 because I did not return it before 9:00 am. I asked to speak with manager because once I told him what happened he told me I never spoke with anyone there. I can’t go back and forth with him although he sounded exactly like the person I spoke with but then again there were three men there in the lobby and they all said they did not speak with me. I told him I will need to call customer service to see if I can pull the person or call from earlier or even speak with someone who shows it in the system as dropping off before 17:00 no additional charge. He told me he was the manager and unfortunately I could keep the car or leave it with them. He was pretty much rushing me to make the decision because they were about to close. I called and the first rep I spoke with confirmed the time said before 17:00 I will not be charged, she also said she could not send me the email confirmation but insisted to transfer me to her manager so that she could do it. Before she transferred me I asked her several times if the deposit showed $300 for a return of 17:00 Tuesday and she assured me. I put her on speaker in front of my fiancé and the manager. The manager asked if she could get out the system so that he could update his screen because he doesn’t show that. She transferred me and her manager says she doesn’t see the email stating 17:00 and what ever the manager at the location said is what I need to go by. She said a regional manager will reach out however there is nothing she can do. This doesn’t have to be this way. I looked in the contract and did not see anything on additional charge for same day return however I’m not arguing that and I never was. The frustration comes from being lied to and passed around with disregard and then told take the car or leave it but it’s still coming out of my deposit.so was I supposed to leave the car and be charged additionally? I’m trying to understand how the call center is giving false information but then again people are people. I can’t point a finger at the manager as far as my money but the dismissal is something I will always snare my nose at. The audacity to treat the situation with any other true intent is frightening. I will never spend another dime with enterprise and I will encourage all people to stay away. I’ll be waiting to hear from the regional manager and I do plan to go over their head as well until I get my full deposit back.

I had problem by your station incharged. 17 June booked personaly car for 22.6 pickup. They called 21.3.00 pm and said can't available it was very big shocked that if they not sure why they not said on the spot booking that you have in chance. They told that you was in chance. End of the last moment. I got lot of trouble due to I had appointment verybserious in Prag.

I lost all and your staff behave are very badly treateft with us.

I am decide I will never take and even advised to other don't try to your firm takr car they will not a honest and respcting to costumer.

Purchased vehicle bought and paid for never received license plates and now temp registration is expired and we are driving illegally. I need this problem solved right away. This vehicle is for Frontier Heating and is being used daily. I have tried to reach out to them but to no avail. My next call is to my lawyer and a negitive google review. My name is Thomas Laine Pesident of Frontier Heating and A/C service inc. My direct phone # is [protected]

I Amy PINEO am very upset I was charge with another girl in my car they did not want be they wanted her I had no idea what was going on so enterprise said I could never rent from them cause of the girl being charged. MY CHARGES WERE WITH DRAWN SO I WAS NOT CHARGED WITH ANYTHING. I feel like am be discrimanted against me so please take into consideration that it was not me they had the wrong person and there fore I was not charged with anything. SO please am in desperate need of a vehicle to travel to work and see my kids that live in the Toronto area. Please contact me at [protected]. or via email at [protected]@gmail.com. pleasers let me know know