Enterprise Rent-A-Car

Not a HAPPY customer. I booked a reservation online (so I can attend a funeral) I get a call from several locations that they do not have vehicles. Why do enterprise allow you to book online, but the store calls you and say there is not cars available. BAD BUSINESS PRACTICE. When speaking to the locations what I noticed is the locations, customer service rep, escalation department and the ENTERPRISE car rental website does not interact/interface with each other.

These are the excuse I heard today.

- The cars are in the shop = EASY FIX, when a car is taking in for service, put a note in the computer, remove it from inventory.

- Customer service/escalation team should not be making reservations. WHATS SHOULD THEY BE DOING

- 2 locations had vehicles= however, they had a line of customer waiting. EASY FIX, Ma'am or Sir, our vehicles have been reserved, however if they do not pick the vehicle up by a certain time, that vehicle will be made available. BETTER YET WHO is in charge at enterprise?

My next step is the better Business Bureau, Federal Communication Commision, ETC. This needs to be fixed ASAP!

Reservation #[protected]

Insurance reservation in Victorville, California. Enterprise rent me an abused auto, scratched up and hard wear, old dirty tires, no hub caps, no stem caps on four tires, deep scratches a wreck on any lot. The agent and I both took pictures. noting the rough condition. Only car available to rent.

Enterprise never detailed what damage claimed, or amount. They just wanted insurance info (which they have on file). If I did not give insurance info they would hold me personally responsible for this alleged damage by me.

Hello, I am very disheartened about the disgraceful service my family and I received from TRINA the manager at the Highway 5 location in Douglasville GA. Trina is a horrible manager, why is she there at the store working as a manager with no personal skills to deal with customers? Her customer service skills is horrible, she speaks to people in a demeaning manner and used profanity on the phone as well. Please do something about this lady.

I Timothy Mayo purchase a 2016 Hyundia Sonata February 2018 from enterprise 2312 York Rd Timonium Md. Recently to l took my to car Hyundia dealer ship because it lost all electrical power. The dealer ship discover the car been rewire causing damage to ignition switch fuse box and main harness which is expense to repair. They suggest l contact you to help with the repairs. If l need to send picture of the damages l will also Hyundia is willing to speak with you about the repairs. My contact number [protected] email [protected]@yahoo.com

I rented a compact car via Geico Insurance Company on July 18, 2022. Upon pick-up of the vehicle the agent suggested that I add the Optional Protection plan for three days just to get familiar with the car so I did. I contacted the store on July 22, 2022 at 9:00am phone records attached, to inform them I needed the car an additional week as the insurance had not contacted me. I informed the young lady I did not want to continue with the Optional Protection and she said it was only added through July 22, 2022 no need to come into the store so I continue to drive the vehicle. I went into the store on July 29th to extend the rental another week and paid the fee with my Debit card ending in 4046 bank record attached. I then reiterated to the gentleman that I didn't want the additional coverage and paid the fee of $156.66. I returned the car on August 5, 2022 and confirmed with the agent that I would only be charged the $99.24 for the balance of the rental to the bank card ending in 4046 and he said yes. Then I get may credit card statement with a charge of $186.89, I called Enterprise and they said this charge was for the additional insurance that was for the full rental not 3-5 days.

We rented from Enterprise for several years, until the price of a monthly rental topped $1,000 a month, so we cancelled our rental and bought a car on January 3, 2019. We were told that in February we were put on the do not rent list. I'm not sure why.

During the years of renting from you, the SUV was only used by my business partner. I was responsible for paying the bills. During that time, I believe she had severally encounter's with the manager because of someone that was with her that was rather obnoxious.

I believe they band me because I was paying for the rental and the manager wanted it stopped. As stated above, she now has her own SUV and I would not be paying for her rental.

It is causing me a problem now because my car was stolen, and Cincinnati Insurance said I was to use you.

If there is some other reason, please let me know.

Sincerely

Paul Neymeyr

[protected]

[protected]@att.net

I lost my airpod max headphones (green), filed with lost and found on 9-22-22, and then was never contacted or responded to. I sent multiple emails and tried to reply to the bogus CS text, and heard nothing. I also can see on apple “find my device” that the headphones are still there. Very disappointing. Los Angeles airport location 9-22-22. See pic that is now attached. 9020 aviation boulevard, Inglewood, CA. I will also let everyone know on our corporate account how this is being poorly handled.

I recently traveled with my sisters and my daughter from Atlanta, GA to Leland, MS. We were side swiped by a driver who failed to yield while merging onto the highway. Instead, he skipped the right lane and came over in to the left lane all but running us off the road. He was an Enterprise employee in an Enterprise vehicle. The employees at the closest branch in Columbus, MS Golden Triangle Airport were extremely rude to my sister who is a long time customer, the manager was incompetent trying to give us a smaller and already damaged vehicle when it was his employee who caused the accident, the road side assistance representatives never did call my sister back after “escalating” the issue, and now 1 day later still nothing and the local branch “has no vehicles”. Enterprise has lost 3 customers and I am spreading the word. Shame on you!

This summer at a Davie, FL on SR 84 store: Less than a few days into 1st car i discovered a palmetto roach infestation in the caravan, that I waited an hour & a half for after the store closed which I was told to take a Lyft to their mechanics to get the car because they were out of cars even tho I had an online CONFIRMED reservation. After said roach infestation, they said they’d work it out with me at the end of the contract & gave me about her car which broke down in 90+ degree heat for lack of gas even tho the gauge said 30 miles left causing me to spend on AAA. the review mirror also repeatedly fell off ON MY sandaled foot WHILE DRIVING. I brought it back to get fixed & it kept happening. At the end of the contract they tried to find ways to charge me instead of credits for the insane BS & nastiness & trauma from roach phobia I had to deal with. They were delaying when they knew I had to rush to the airport & said they would not close the contract until I called so they could credit for al my troubles. Then they closed the contract while multiple managers said they were too busy to deal with it or would call me back & never did! I was lied to , gaslit, blame shifted for absolute ridiculous issues renting from a company I thought was accountable & respectable. horrid experience & I’m still nervous driving cars because I’m worried there will be roaches. The mental, health, safety risks for simply renting a car have been unacceptable yet they expect someone to pay full price for the hopper shoe then think they will go away? Pretty sure there are multiple legal & personal injury issues here and then some.

I rented a car to pick up at the Austin Bergstrom Airport on Sat., Sept. 3, 2022. I'm a long-term customer of Enterprise and have had good experiences in several cities. At 11:45 a.m., we arrived at the "counter" in the garage and found a line of about 10 people and 3 cars, which turned out not to be available for rental. No air conditioning in the garage in the 90-degree Texas heat. The organization to find out how to check in was nonexistent on behalf of Enterprise, but another customer told us who was checking in renters. We specifically asked for a midsize car but were initially offered a truck, a jeep, and an SUV, all of which we declined becaue they'd be too difficult to get into. No one updated us on what was happening until we asked for a progress report. Then, we were told cars were being cleaned and washed and brought to the rental area as soon as possible. We finally got our car at 2 p.m., too late for a 1 p.m. lunch date. Matthew, the Enterprise rep, said the company has fewer cars these days because they remove cars from rentals when they reach a certain mileage and then sell them.

This was a horrible experience all around. One person had flown on an international flight the night before, and no car was available for her. It was her first time renting from Enterprise as a corporate client. Of course, she was very turned off by the experience. I encouraged her to try again and said this was an anomaly. If I hadn't had positive experiences in the past, I'd never rent from Enterprise again. REALLY BAD SERVICE THAT DAY.

Matthew said that if we returned the car with less than a full tank, we'd be charged $6/gallon (double the going rate in Texas). We always bring the car back with a full tank, so we declined. The price he originally brought up on his tablet was much more than the quoted amount, and we declined that. He reasoned that each day's charge is the same, no matter what time the car is picked up (I asked, you mean if someone picks up a car at 8:30 p.m., they're charged for an entire day?). My experience is that I've been charged on a 24-hour basis, so if I pick up a car at 1 p.m. and return it before 1 p.m. 3 days later, I'm charged for 3 days. Matthew reconfigured the time in the table to say we'd return the car at 6 a.m. so that we'd receive the emailed charge. We returned the car before 11 a.m. on the 4th day and were charged for 4 days.

I received a notice in the mail from the damage recovery unit stating i did damage to the vehicle which I didn't . See the notes that i called in additional damage I found the next day after renting the vehicle on August 26th. I was told I wouldn't be charged anything. There are a bunch of notes on my account to support this. A represented called me Sept 9th to confirm there was no damage. I want this resolved. Claim [protected] For Judith Stasek I want these charges removed

My Fiancé and I rented a vehicle from Enterprise on Nov19, 2019. At the time of having the vehicle we were able to get an extension from Corporate. However the person working at the location 6343 Vineland didn’t honor it. When she found out we went to corporate for the extension she immediately checked us out of the vehicle and demanded we return the vehicle immediately and literally gave us a few hours to take our belongings out of the vehicle to return the car. We returned the car the sameday after she threatened to call the police and report the vehicle stolen. The same day she reported the car stolen she issued warrant out for my fiancés arrest. The warrant hit his record prevented him from working and also from doing business. We called Corporate the damage recovery unit and also sent out several emails to get some info on the warrant also on the vehicle that was turned in that day. No one has responded gotten back to us and both damage recovery and corporate do not have any info or files in their system regarding our reservation or case. Everything has been wiped out of the system. We are looking for answers. The location we rented the vehicle from is permanently closed and is for lease and there is no trace of the business on any websites including the SEC, Better Business Bureau, or the State library for businesses. Anyone that thinks they can help please feel free to contact me at [protected]@yahoo.com. I’m looking for answers not the runaround like I’ve been getting for the past 2 years. The worker also made a frivolous snd fraudulent claim that the car was stolen when in fact the vehicle had been turned into a different location. She breached the contract and I believe Enterprise wants no part of it. My name needs to be cleared as well since she decided to put me on a DNR list. Her claim is fraudulent and outrageously treacherous. Looking for answers.

I am seriously upset about the service I received from Enterprise today. Due to unforseeable Circumstances, myself and my grand daughter are stranded in Arkansas. My granddaughter needs to get back home in Louisiana and I need to get Back to work so that I can return to fix my car that is inoperable due to engine issues. I make A Reservation for a car Rental which was guaranteed by customer Service. I asked the representative to please make sure of the availabile of the Reservation. I was told she tried to Reach the Branch, but could not get an answer. I was then given the phone number to the location of my Reservation. I contacted said office and was told that they were not able to honor my Reservation. I then Contacted Customer Service and Requested that the Rental location Be changed where It was gauranteed availabilty since I would be traveling 2 hours to the location after Paying someone to Bring me there. I stressed my need to be sure a car would be available. I did this because my phone service is not adequate Because I am from Louisiana. I was reassured By the Representative that there would be a car available at the agreed upon time of 3pm. I traveled 2 hours to the location, expecting to have my grand-daughter home in time for school on Tuesday. Upon arrival at the location, I introduced myself and Requested my Reservation Be honored. In as told By the staff that there was no Rental car available at the time and that they were waiting on the Return of several vehicles But they could not gaurantee that I would be allowed to rent one of the Returns Since they had others that had made reservations and were also waiting for a car. I politely asked if I could wait for a Return due to the fact that I was promised a Rental car and I was at the location, I was told yes I could wait. After seeing several Returned vehicles I walked inside and asked that I please be notified if there were Returns that I could then Rent. I was again told yes, I would be notified. A short while later, I walked Back into the lobby when I was addresed By What I assumed to be the manager, (with the other employees I Previously spoke to standing Behind him) and asked if he could help me. I repeated the above information including the Reservation, the verification of availability By the representative and the urgency Behind my need for the Rental. (the same information that was previously given to the 2 employees standing there). obviously he had been given the information Prior to my entering the lobby Because without hesitation or looking into the computer, the manager Responded as soon as I finished my last word stating " maam we will not have a car available for you today and in fact we probably won't have availability until wednesday or Thursday, " Needless to say, I spent money and time getting to the Business Because I had considerable Respect for Enterprise and have used their service in Louisiana several times where I was always treated with respect and Kindness By the employees who would go above and beyond for me as a paying Customer. Not so true in Arkansas. I was not treated as one would be expected to be treated where I choose to spend my money. I completely understand how things do not always go as planned But the presentation of the lack of adequate Reliable Service could have been delivered in a professional, empathetic and compassionate demeanor. Customer Service is Key to their Paycheck. Totally unsatisfied today

I utilized a Enterprise commercial pick up truck and while using the vehicle the back right bumper was damaged, minimally damaged. Because the back right bumper was slightly damaged and could easily be replaced I requested that I could just do the repair out of pocket. The Rep said that it would not be an issue and ultimately went against my insurance anyway. Immediately after the incident I took the vehicle to a commercial RAM dealership nearby for an estimate and they stated that sense it was just a matter of replacing the bumper and no body damage it would be $984.00. Enterprise instead chose to not only go against my insurance but forfeited utilizing a replicable commercial business such as Ford RAM commercial dealership in order to get an inflated quote from a non replicable business so that they could collect more from me, as well as, my insurance company. On their estimate the body shop they used lied and exaggerated the damages so that they could collect $1650.37 from the claim. They clearly committed insurance fraud and me being a prior Platinum Member I will never do business with them again if this is not addressed! Enterprise has the audacity to still try to collect $300 additional funds from me on top of their shady dealings! Claim [protected]

I went to the car rental in Hazelwood MO, and they rented me a Kia Soul, and its a high probability that the car would get stolen, due to the high number of these particular cars that have been reported in St. Louis. I asked the salesman will the car be safe and what will happen if it gets stolen. He informed me that it would not be my responsiblity. Well the car was actually stolen from my home and they are saying I need to pay a $500 deductible. If you know that this is a problem why would you rent this particular car to your customers. Please help me understand this.

I rented a car for my husband online through Travelocity Itinerary # [protected] and Enterprise confirmation number [protected] and RA# 7DP4W6. The rental was for a Full size car cost $214.98. When my husband pick up car Enterprise told him they didn’t have any full size. They stated they would give him an Amada Nissan for the same cost. When we dropped the car off. We were told the receipt would be emailed. Upon getting the receipt the cost of the vehicle was $336.31. The difference in the cost is $121.33. Dates for the rental was pick up 8/26 1:30pm – 8/28/2022

I got rear ended in a parking lot and their insurance covered a rental car from enterprise I got the car on the 15th of august was told when I return the car I’d be refunded the 100 dollar security deposit well it’s been 2 weeks and still no refund in my bank account plus they charged me an extra 64 dollars for liability protection or something I never asked for that or wanted that if I don’t receive my refund I will be going to the better buisness bureau.

My lady and I arrived at Tampa International Enterprise RAC with all the proper documentation and forms of payment necessary to rent a vehicle and when approaching the booth to leave with the car the representative which refused to give her name or employee ID number seemed to be having a bad day and immediately began to speak to my lady and I in a very unprofessional manner. She asked if I had a debit card for the tolls which I did and then stated that I had to have a return flight in order to use the debit card which I had as well but as I was looking for the itinerary for my return flight she called a manager which stated that his name was Dre and he immediately stated without considering my document that I wasn’t going to be able to rent the car today. After he finished speaking I asked him why not this would be the third time I’ve rented a vehicle from this location with this exact card and documentation and he shrugged me off and said there’s nothing he can do about it because he’s only an assistant manager and that there wasn’t anybody else to speak to at the time before walking off. I immediately called Enterprise customer service number to file a complaint as I felt discriminated by these actions and even though the representative agreed that this situation wasn’t right she had requested for me to ask for there employee ID number so that she can add it to the complaint and the employees refused. I have video of the incident and plan on filing a civil suit as my lady and I felt embarrassed and hurt by these actions especially coming from a company who’s had all sorts of discrimination issues in the recent past. We would like to be compensated an undisclosed amount due to pain and suffering from these actions on Enterprise RAC and there employees behalf and would also like for these employees to be retrained the proper way or be fired immediately to prevent this from happening to anyone else. I would prefer to resolve this matter directly with Enterprise RAC if possible prior to pursuing this matter through a civil court in which I will further discuss the full incident and provide whatever proof and videos necessary to back up my claim.

Hello!

We had a rental car from Enterprise summer of 2022, as part of our own car being fixed after an accident. We have our own toll transponder for Ezpass, which we used in the rental car for the duration of the rental period. We never activated the courtesy transponder inside the rental car. Why would we?

It has been over 10 days since returned the car, and today we got an email from '[protected]@htallc.com', claiming that we owe $8.07 in tolls, and $11.85 in service charges, for a total of $19.92.

Whomever this is has access to my personal credit card (which I did not give to Enterprise at the time of the rental, not to the body shop), so the card is now locked. The fee $19.92 was charged to the card.

I am attaching the email for reference.