Enterprise Rent-A-Car

I received a notice in the mail from the damage recovery unit stating i did damage to the vehicle which I didn't . See the notes that i called in additional damage I found the next day after renting the vehicle on August 26th. I was told I wouldn't be charged anything. There are a bunch of notes on my account to support this. A represented called me Sept 9th to confirm there was no damage. I want this resolved. Claim [protected] For Judith Stasek I want these charges removed

My Fiancé and I rented a vehicle from Enterprise on Nov19, 2019. At the time of having the vehicle we were able to get an extension from Corporate. However the person working at the location 6343 Vineland didn’t honor it. When she found out we went to corporate for the extension she immediately checked us out of the vehicle and demanded we return the vehicle immediately and literally gave us a few hours to take our belongings out of the vehicle to return the car. We returned the car the sameday after she threatened to call the police and report the vehicle stolen. The same day she reported the car stolen she issued warrant out for my fiancés arrest. The warrant hit his record prevented him from working and also from doing business. We called Corporate the damage recovery unit and also sent out several emails to get some info on the warrant also on the vehicle that was turned in that day. No one has responded gotten back to us and both damage recovery and corporate do not have any info or files in their system regarding our reservation or case. Everything has been wiped out of the system. We are looking for answers. The location we rented the vehicle from is permanently closed and is for lease and there is no trace of the business on any websites including the SEC, Better Business Bureau, or the State library for businesses. Anyone that thinks they can help please feel free to contact me at [protected]@yahoo.com. I’m looking for answers not the runaround like I’ve been getting for the past 2 years. The worker also made a frivolous snd fraudulent claim that the car was stolen when in fact the vehicle had been turned into a different location. She breached the contract and I believe Enterprise wants no part of it. My name needs to be cleared as well since she decided to put me on a DNR list. Her claim is fraudulent and outrageously treacherous. Looking for answers.

I am seriously upset about the service I received from Enterprise today. Due to unforseeable Circumstances, myself and my grand daughter are stranded in Arkansas. My granddaughter needs to get back home in Louisiana and I need to get Back to work so that I can return to fix my car that is inoperable due to engine issues. I make A Reservation for a car Rental which was guaranteed by customer Service. I asked the representative to please make sure of the availabile of the Reservation. I was told she tried to Reach the Branch, but could not get an answer. I was then given the phone number to the location of my Reservation. I contacted said office and was told that they were not able to honor my Reservation. I then Contacted Customer Service and Requested that the Rental location Be changed where It was gauranteed availabilty since I would be traveling 2 hours to the location after Paying someone to Bring me there. I stressed my need to be sure a car would be available. I did this because my phone service is not adequate Because I am from Louisiana. I was reassured By the Representative that there would be a car available at the agreed upon time of 3pm. I traveled 2 hours to the location, expecting to have my grand-daughter home in time for school on Tuesday. Upon arrival at the location, I introduced myself and Requested my Reservation Be honored. In as told By the staff that there was no Rental car available at the time and that they were waiting on the Return of several vehicles But they could not gaurantee that I would be allowed to rent one of the Returns Since they had others that had made reservations and were also waiting for a car. I politely asked if I could wait for a Return due to the fact that I was promised a Rental car and I was at the location, I was told yes I could wait. After seeing several Returned vehicles I walked inside and asked that I please be notified if there were Returns that I could then Rent. I was again told yes, I would be notified. A short while later, I walked Back into the lobby when I was addresed By What I assumed to be the manager, (with the other employees I Previously spoke to standing Behind him) and asked if he could help me. I repeated the above information including the Reservation, the verification of availability By the representative and the urgency Behind my need for the Rental. (the same information that was previously given to the 2 employees standing there). obviously he had been given the information Prior to my entering the lobby Because without hesitation or looking into the computer, the manager Responded as soon as I finished my last word stating " maam we will not have a car available for you today and in fact we probably won't have availability until wednesday or Thursday, " Needless to say, I spent money and time getting to the Business Because I had considerable Respect for Enterprise and have used their service in Louisiana several times where I was always treated with respect and Kindness By the employees who would go above and beyond for me as a paying Customer. Not so true in Arkansas. I was not treated as one would be expected to be treated where I choose to spend my money. I completely understand how things do not always go as planned But the presentation of the lack of adequate Reliable Service could have been delivered in a professional, empathetic and compassionate demeanor. Customer Service is Key to their Paycheck. Totally unsatisfied today

I utilized a Enterprise commercial pick up truck and while using the vehicle the back right bumper was damaged, minimally damaged. Because the back right bumper was slightly damaged and could easily be replaced I requested that I could just do the repair out of pocket. The Rep said that it would not be an issue and ultimately went against my insurance anyway. Immediately after the incident I took the vehicle to a commercial RAM dealership nearby for an estimate and they stated that sense it was just a matter of replacing the bumper and no body damage it would be $984.00. Enterprise instead chose to not only go against my insurance but forfeited utilizing a replicable commercial business such as Ford RAM commercial dealership in order to get an inflated quote from a non replicable business so that they could collect more from me, as well as, my insurance company. On their estimate the body shop they used lied and exaggerated the damages so that they could collect $1650.37 from the claim. They clearly committed insurance fraud and me being a prior Platinum Member I will never do business with them again if this is not addressed! Enterprise has the audacity to still try to collect $300 additional funds from me on top of their shady dealings! Claim [protected]

I went to the car rental in Hazelwood MO, and they rented me a Kia Soul, and its a high probability that the car would get stolen, due to the high number of these particular cars that have been reported in St. Louis. I asked the salesman will the car be safe and what will happen if it gets stolen. He informed me that it would not be my responsiblity. Well the car was actually stolen from my home and they are saying I need to pay a $500 deductible. If you know that this is a problem why would you rent this particular car to your customers. Please help me understand this.

I rented a car for my husband online through Travelocity Itinerary # [protected] and Enterprise confirmation number [protected] and RA# 7DP4W6. The rental was for a Full size car cost $214.98. When my husband pick up car Enterprise told him they didn’t have any full size. They stated they would give him an Amada Nissan for the same cost. When we dropped the car off. We were told the receipt would be emailed. Upon getting the receipt the cost of the vehicle was $336.31. The difference in the cost is $121.33. Dates for the rental was pick up 8/26 1:30pm – 8/28/2022

I got rear ended in a parking lot and their insurance covered a rental car from enterprise I got the car on the 15th of august was told when I return the car I’d be refunded the 100 dollar security deposit well it’s been 2 weeks and still no refund in my bank account plus they charged me an extra 64 dollars for liability protection or something I never asked for that or wanted that if I don’t receive my refund I will be going to the better buisness bureau.

My lady and I arrived at Tampa International Enterprise RAC with all the proper documentation and forms of payment necessary to rent a vehicle and when approaching the booth to leave with the car the representative which refused to give her name or employee ID number seemed to be having a bad day and immediately began to speak to my lady and I in a very unprofessional manner. She asked if I had a debit card for the tolls which I did and then stated that I had to have a return flight in order to use the debit card which I had as well but as I was looking for the itinerary for my return flight she called a manager which stated that his name was Dre and he immediately stated without considering my document that I wasn’t going to be able to rent the car today. After he finished speaking I asked him why not this would be the third time I’ve rented a vehicle from this location with this exact card and documentation and he shrugged me off and said there’s nothing he can do about it because he’s only an assistant manager and that there wasn’t anybody else to speak to at the time before walking off. I immediately called Enterprise customer service number to file a complaint as I felt discriminated by these actions and even though the representative agreed that this situation wasn’t right she had requested for me to ask for there employee ID number so that she can add it to the complaint and the employees refused. I have video of the incident and plan on filing a civil suit as my lady and I felt embarrassed and hurt by these actions especially coming from a company who’s had all sorts of discrimination issues in the recent past. We would like to be compensated an undisclosed amount due to pain and suffering from these actions on Enterprise RAC and there employees behalf and would also like for these employees to be retrained the proper way or be fired immediately to prevent this from happening to anyone else. I would prefer to resolve this matter directly with Enterprise RAC if possible prior to pursuing this matter through a civil court in which I will further discuss the full incident and provide whatever proof and videos necessary to back up my claim.

Hello!

We had a rental car from Enterprise summer of 2022, as part of our own car being fixed after an accident. We have our own toll transponder for Ezpass, which we used in the rental car for the duration of the rental period. We never activated the courtesy transponder inside the rental car. Why would we?

It has been over 10 days since returned the car, and today we got an email from '[protected]@htallc.com', claiming that we owe $8.07 in tolls, and $11.85 in service charges, for a total of $19.92.

Whomever this is has access to my personal credit card (which I did not give to Enterprise at the time of the rental, not to the body shop), so the card is now locked. The fee $19.92 was charged to the card.

I am attaching the email for reference.

I have booked a minivan from 4/28/2022 4PM-4/30/2022 4PM and as per my booking I have returned the minivan on 4/30/2022 around 2-3PM. I have been over charged for 2 extra days for the amount $283 which is inaccurate. I have tried to dispute the charge with my credit card by it was rejected my enterprise. I have called enterprise many times to fix the over charge and they are saying that charge is valid which is totally false. I have returned car on 4/30/2022 by dropping off the car key in a drop box as the office is closed. enterprise is saying that the office is closed on 4/30/2022 at 2:30 PM and i had to return it before that to consider within time which is not mentioned to me and I am not even aware of it. if that is the case I should have been charged for 1 extra day only as the office is opened again on 4/31/2022, but enterprise is saying that I have returned the car on 05/01/2022 7:00 PM which is totally false and I am asking for enterprise to provide a proof which they didn't provide it.

I had a rental with enterprise from 5/26/2022 thru 7/19/2022 all the time with my expresstoll transponder in the windshield as I informed the initial rental representative that I would be doing and was only told “ok”.. after my rental was returned I received a notification that I was being charged $93.88 for toll charges of which I was also paying expresstoll on my monthly account for some of the same tolls. I sent a copy of each bill in showing one certain day had the same charges and was told they were not duplicate charges so I decided to look further into what I was being charged for. I found two separate days that I was charged for the same roadway that I am on many other days but those particular days and times I was not even close to where they said per my timeline on google maps. Another day that I took a quick ride to the mall showed that with that one hour that I was on the road going to and leaving the mall I was charged $26.22 in total fees for that drive up and down the street. On top of all the fraudulent fees I was also charged an extra $19.75 for service/administration fees that they “so kindly” will refund me. I want people to be aware that they are being charged fees not incurred and should compare all charges to their location history if they’ve ever been charged tolls by enterprise, I am quite sure there have been many many charges that were not deserved.. this is fraud. I am filing complaints with the BBB next.

I have taken the rental for one day 13-Aug to 14-Aug at Wesley Chapel, Florida. RA# 78VCSN. The rental car I have used is Nissan Versa. The security deposit of $300 is not released to my account (I have used debit card since I didn’t have credit balance at my credit card). When checked with the customer care, they have mentioned that the security deposit was processed on Aug-14 and they asked to check with my bank. But they didn’t share the transaction reference number and they mentioned they don’t have (something fishy). Without the reference number, my bank can’t help me out on this. Please check and release my security deposit

I Rented a Suv thru my insurance company on July 8th and I was giving a Suv with no air condition and tire pressure issues. I brought it back to swap it out and they had no vehicles. I had to suffer for a week in a 100 degree car for over a week. Then after a week I called them to swap out hot vehicle and they gave me a Jeep compass and if you look on the internet and every where a Jeep compass is considered a Compact Suv. My insurance pays $50 @ Day 30 days or $1,500 max

So Vestal manager Ryan says I went over my rented days but I didnt because at $30 @ day for 30 days rental comes out to $900 and for another 17 days it comes out to $510 which makes the total $1,410 I didn't go over my Ins Rental. Now Ryan is trying to charge Geico $1,500 and me the balance which is wrong. He is over charging Geico and me for a compact Suv. My vehicle a Jeep Grand Cherokee is a mid size Suv which if rented cost$50 @ day. That's not what was giving to me I recieved a $30 @ day vehicle. My Jeep is still at body shop and I had nothing to drive and I was waiting on body shop they are over 2 weeks late on the repair. I dropped my Jeep off to body shop on July 15th and they had 12 days to fix it. Which means it should have been done by July 27th. No one called me or informed of the delay. Now today I get a letter from Enterprise saying I went over my rental. But a Jeep compass is not a Mid size Suv. So Enterprise is over charging Geico and me. It should be a total of $1,410 and you still have my deposit. I shouldn't owe anything. I need this resolved asap. I tried to discuss it with Ryan manager at Binghamton but he has an attitude and is ignoring me. He won't even answer me.

I need it resolved I have rented from Enterprise for over 10 years and never had a problem. I want this resolved fairly. If it doesn't get resolved I have no choice but to File complaints with The Ny State Attorney General and State Consumer Protection Agency

and The FTC and The BBB and NACA and an Attorney.

Please respond today ASAP

Thank You Jeanette Kaylor

Phone [protected]

Email [protected]@gmail.com

I had to rent an SUV close to my Durango because of 4 children. My insurance paid up until a certain amount and then I return it or keep until my car was done being repaired. I kept it because I am a busy mom of 4 and a teacher. There was already scratches on the Tahoe that they did not note on the agreement. When I dropped the vehicle off it was fine. I cleaned the interior and there was not a hole in the leather seat or a stain. Leather does not get stained. My kids had food, it wipes right off the leather. Yes, it needs to be vacuumed etc. If I had been told anything at all I would have cleaned it nicely before bringing it back to them. They were so vague relaying any details to the rental that I played guessing games about miles/gas. Now they are determining damage by me and saying I avoided them; horrible accusations were made towards me, and it is just absolutely absurd. I have phone records, emails, online chats, texts, etc. showing I called multiple times to give them a new card number and pay the rental. I paid in full, and they charged me an extra 500 dollars instead of the 100 deposits. I have never been treated in such a disrespectful way by any store owner. I am absolutely appalled I am being accused of an accident with damage on passenger side which my fiancé, myself, and my mother just all happened to not see it/> I dropped the car off in a bad area, many homeless, or drugs etc. so maybe someone did something. I know it was not smashed or damaged in any form when I dropped it off. Also, I am very disgusted that the loss prevention agent wrote they did many drive Bys at my personal private home mind you on a dead-end road. They pulled over across from my house a few times and looked like kidnappers, my children were petrified. As my fiancé came out, they sped off. This happened numerous times and the whole time all I tried to do was pay for the rental in full! No one would take my card information! I am making this complaint due to Enterprise making false accusations towards me as well as charging my card much more than I was told. Also, stalking my home and endangering my childrens safety. When I left the Tahoe I paid for every day I had it due to my car taking tremendously longer than anticipated. I attest that all was in order and there was not any damage when I dropped the car off in the parking lot. I would like Enterprise to take back the name calling of me and ridiculous demands of loss and damage.

Booked a reservation on Tuesday 9th for Saturday August 13th got there on Saturday the lady said she tried calling me which I didn't receive a call or email or text message only to find out she didn't have a car for me, I really needed a car because I was taking my daughter to her first day of college move-in had to find another way been renting from enterprise for a long time this bad service was the first

Back in March I was involved in a vehicle wreck. The other drivers insurance took full responsibility which included a rental car through enterprise.

Upon pickup i was asked if I wanted the additional insurance. As I always do I stated "No, All State is responsible for all fees, I have my own insurance and my credit card on file covers me also". I even sent a copy of my insurance to the rental rep upon request. I get in the car and drive away.

Upon drop off there is a charge of $192.60 going on my credit card. I immediately talk to the store rep about how I never agreed to the additional insurance. And stated the same thing as above. He agrees to take it off.

Well, move on another week and the $192.60 charge posts to my credit card. Again I try to contact Enterprise but with no response this time. So I dispute the charge with my credit card company with all the backup and I win. Still never here a peep from Enterprise.

Come this week in the mail is a collections notice from Enterprise saying I owe them $192.60. Never a phone call, never a follow-up email or a response to by CC dispute.

I am sick of dealing with this. First off I never requested this additional insurance. To me it seems to be another branch to their claim scam they have been caught running. Second, no attempt to contact me outside of a claims letter? Enterprise has some ethical issues that they need tofigure out.

At check out I stated I could not give a completely satisfied. The billing rate was incorrect for first week it was 34.88 per daily. for a rogue. The billing indicated I was charged 40.00 daily from day one. I was give a edge after the fuel cover popped open and would not close on the rogue I was told by Yanique Walker she would issue a courtesy credit of 200.00. I needed to provide the receipt that the rate was 34.99 I did not have it with me. Should not that have been in their system? Just because an insurance will pay up to 40.00 per does not mean all cars should be 40/day. I submitted the receipt via email a few days later. I have not received the 200.00 credit I tried to call the branch manager at [protected] the ph# was not working Why is it so hard to get a daily rate paper receipt from enterprise. I hated the edge it is a gas guzzler and felt like it would shut off when stopping

I was picked up 5/23/22 at 12pm by my local enterprise. I advised a couple times my only real requirement is that I needed at least 5 seat belts. They told me to take a seat and they would be with me. Looking in the parking lot there were a couple SUVs that should have 5 seat belts. After a few people whobcame in after me were helped they pulled up with a Volvo xc60. I didn't complain it was beautiful with all upgrades. We did the walk around and it seemed normal. I get in it and start it notice a funny smell. With my florida allergies my husband is always saying I'm smelling things that are not there. To me it smelled like someone spoke weed in it. So many wake and bakers in florida I figured that was it and moved on. The next couple days i drove the kids 4 7 miles to school and 4.7 miles home.

Saturday 5/28 I received a call an hour before enterprise opened stating that it was IMPERATIVE that I take the vehicle to get an oil change or bring it back to they could. Well I was loving the car so I told them I would take it it. I drove up to tire kingdom and they were booked until Monday 5/30/22 memorial day. I drive back up there on Monday drop the vehicle off and explain that I all I need is the oil changed and it was a must that I get the vehicle back that day. 6pm ish I noticed tire kingdom never called and I called them. To my surprise they were already closed next day my mom called in late to work and dropped me off at tire kingdom. I walked in the guy asked if I had an appointment and I told him no I just wanted my rental back. He handed me the keys with out confirmation who I was. I have absolutely no idea what they did with the vehicle or if it even stayed on the property. I drove back home and the next day Wednesday to head into work. I normally work from home. I have had to actuallygo into the office5x in a yearband a half. I got home 8:30pm. Didn't leave Thursday and all day Friday. Friday night I went to start the car to take my son to a friend's and I couldn't get the vehicle out of park it was throwing all kinds if error codes. used my husband's truck to take my son to his friend's. Next day Saturday afternoon ish I called enterprise and let them know there was an issue. They sent a tow truck driver to my house for the vehicle and an Uber for me. The tow truck driver was able to get it to start and get it out of gear to put it up on his truck. Fast forward a bit and I get a call from the regional manager telling me the vehicle was a total loss,I better advised my insurance company and to give him my insurance information. Of course I told him in no way shape or form did I cause any damage to that vehicle. He told me that I caused the damage during localized flooding due to the hurricane. I responded that the hurricane he is speaking of was in Miami 4 hours from me and we didn't get any rain at all. He was adamant that I caused this and was belittling me on the phone. Extremely nasty. I hung up on him. Now remember the tow truck driver pick the vehicle up from my driveway not the middle of a street somewhere like you see when there is flooding.

I now have pictures from my neighbors ring camera showing the vehicle in the same spot on the days mentioned and the ground is dry I have screenshots of Google showing I was home and I have no life since I work on call 24/7. My husband checked with the EOC and confirm we did not have flooding in our county.

I received a bill from enterprise for this "total loss" for less than 10,000.00 for a 2021 fully loaded suv. Per the bil It now has new brakes, batteries, seat belts, airbag sensors and on and on.

This is 100% fraud and I have asked my insurance to fight it. Not that I have the money but I would rather pay an attorney than give them money and be apart of their fraud.

Reservation- YVY9TK

I can provide more documentation as requested for the following

This is my story / complaint

After nearly 30 years of Car Rentals - This is the worst experience I ever had

FIRST - I was in an Accident and I am already DISABLED VETERAN with a Terminal Lung Disease and Degenerative Disease of my L5 S1 (Low Back w Sciatica). I was hit at 40 MPH while I was at a stop from behind. Needless to say my Neck & Back is injured.

I have Rental Coverage on my Insurance so my Attorney used my Insurance for immediate action since I was hit the day before Thanksgiving.

SECOND - My Rental Car Coverage ended on January 4, 2022. EXACTLY one week later (January 11, 2022) I received a FedEx Letter stating that I am going to be charged with FELONY GRAND THEFT AUTO, and I am not to DRIVE THE VEHICLE AT ALL AND I AM TO CALL ENTERPRISE IMMEDIATELY OR FACE CHARGES.

THIRD - When I called Enterprise - I WAS ASKED IF I WAS AWARE THAT I AM BEING SENT TO COLLECTIONS!

NO WARNINGS ON EITHER #2 or #3

No EMAILS stating any of the above

NO VOICEMAIL stating any of the Above

No LETTER/CORRESPONDENCE stating any of the above

Furthermore- I had TWO MAJOR ISSUES BETWEEN JANUARY 4th and 11th

1. My Pet Died

2. I had COVID-19 (which I told the Lawndale Manager I was exposed to it before the 4th and I was exposed and tested positive)

So when I called I told the Manager of the Lawndale, CA location that I had Covid-19, and lost a Loved one, and I was calling to clear things up (I immediately and successfully paid the Vehicle in full) the Manager took my Credit Card Information and I THOUGHT SHE CHARGED THAT CREDIT CARD BUT INSTEAD SHE CHARGED THE CARD I USED FOR THE SECURITY DEPOSIT! It cleared fine but THAT CARD SHE CHARGED WAS SLREADY SET UP FOR AUTOPAY ON

MY BILLS! So I didn’t know this till today (12th) and it started denying my Autopayments and causing MORE ISSUES FOR ME!

She kept telling me that they are sending a Tow Truck to get the Vehicle.

It gets WORSE - I asked her to please (PLEASE) notify me when the TOW TRUCK was coming so I could clear my belongings out (which included my backup Oxygen Tank, Handicap Placard, etc) and she had the Nerve to to tell me that I can just come down to get my belongings at their Branch!

I don’t have a Vehicle and even told her that I intended to pay it current (Before I was told about GTA and Collections) because I didn’t have my Vehicle back from the Body Shop.

I was treated terribly, and I have contacted their Facebook account which assured me that I would be contacted, which never happened

Accident / ER the day before Thanksgiving (Nov 24, 2021)

I would like a full refund as I had to pay numerous late fees and penalties.