Enterprise Rent-A-Car

Hendrick Collision rented a car for me while they worked on my car. The rental windshield cracked due to a rock hitting the window while driving. We reached out to Enterprise to inform them that had occurred. We offered to pay for the damages out of pocket but were told it must go through our insurance company. Enterprise has yet to contact our insurance company and attempted to charge my credit card, but they have not provided an estimate to my insurance company. They threaten to forward the bill to collections and not allow us to rent a car in the future. Hendrick collision rented the car, and we were authorized drivers. My insurance company wants to look into the rental agreement. We have asked them to contact our insurance company. The car is now on the website for sale. I have the VIN and a carfax report on the car. We feel like we have been scrammed. This car probably was not a car enterprise-owned. We are till waiting for them to make contact with our insurance company. They ask us to pay $1,368.00 without the insurance company being involved but would not provide an invoice. Something shady is going on.

I rented a car with Indio Enterprise (which was set up with State Farm Insurance due to a car accident) The process was not very smooth and rushed and got a dirty car which has electronic shorts. I was only going to use it for a month to fix my car. Unfortunately, my car was totaled and I have had to keep on renting it till I find a responsible-priced replacement. This has taken more time due to the frenzy of used car buying due to the economy ( and false claims there are no cars? ) no there are many but overpriced.

So I wanted to change out the more expensive car since State Farm was no longer paying for this one.

I called about how to do this and got hurried and crazy instructions as well as no referral or Car Rental agreement was available online to refer to. The branch was no help. I st got an angry call from Arturo that I "owed" him lots of money? He couldn't tell me how much or why? I told him I'd take it to a local "store" since I was not going to drive to Indio again any time soon. He never noted it on the file that I was not dropping it off locally! He warned me not to drop it off at the Airport ( that was incorrect but delayed a few days since it was over a weekend by now and all Enterprise car dealers were closed till Monday I still was believing his lies. Then I was to "re-do" the contract which I thought I had done in Huntinging Beach and paid a deposit and never got my deposit back ( which is $60.00 not $50.00 on the contract) then today I was threatened by Arturo again with an arrest that I owed $224.00? I said I have never got an invoice, an electronic contract, or just my debit card charges. I asked where is the paperwork? I will gladly pay if you can show me a summary! He told me NO he didn't have to do anything and he threatened me with arrest and jailing if I did not pay the amount! Also, he said I had to drop everything and go to the closest Enterprise location NOW but I will still be arrested! The last call I made was his authorization of over $600.00 he said he could do that and I said you just robbed me! I'll dispute this with the bank! He then said I'm calling the police to arrest you and hung up! Apparently, he is so limited in this vocabulary that he had to resort to threats! If he even tries this I see how he likes jail. I think he has been there before! To arrest me for $224.00 if that's what was due? Yet the takes 3 times the amount owed!

I rented a car and made a follow-up call to Enterprise. When I spoke to the agent, he was very rude and told me he could not assist even though I read the policy to him. I requested to speak to a supervisor and was put on hold. 5 mins later the call connected and the same representative laughed, said goodbye, and hung up. I called back and was able to take care of the matter with an different associate.

I still called headquarters to make a complaint about the experience I just had. That rep offered two free rental days at any location. When I received the email with the codes, they only work at airport locations. The nearest airport location is about 75 miles from my home. Out of curiosity, I booked the reservation at the Chicago Midway Airport Enterprise location. When I called back to ask another question, I was told I could not rent a car out of Midway without a round-trip flight (which I do not have). I contacted headquarters back and they sent me to the Escalations Department. I was told she could not assist either and would forward my complaint. These are two complaints about two different incidents within 24 hours and no one has contacted me or able to assist me. They cannot transfer calls to supervisors for immediate service. This is ridiculous. So now I have two coupon codes that are of no use to me and NO ONE THAT CAN HELP!

Afterward, I called three different times about the issue and was given three different answers some reps say I can, others reps tell me I cannot and there is nothing they can do. I am not willing to drive 75 miles away from home to rent a car when there are local places less than 10 miles from my home, I fear that I will drive to Midway Airport and be told I cannot rent, wasted time, gas money and hotel fees.

Thanks for lying to me and not handling the original customer service complaint. Sad truth this whole experience has annoyed me to the fact that I will no longer rent with you for personal and work-related rentals. I deserve better. I have filed my complaint with the BBB and will continue to promote negative reviews in any way possible including on social media, emails, and personal referrals. I was given two useless codes that expire in a year.

I will not support companies that do not offer a live rep that solve problems.

On May 4,2022 a woman backed into my block wall. Witnesses came to my door and told me about it. She return several days later and said that she backed into my wall. She gave me her name, phone number and address. A sheriff came to my address and made a report about it. he also took pics of it. I have pics of the wall damages. I can send the pictures to an phone number. She told me that the car she was driving was a car rental from Enterprise Car Rental on 7221 East Main Street in Mesa, Arizona 85207.

In may I was hit and my car was totaled. When the insurance of the party who hit me rented the car I was quite happy and had no issues. When it was time to return the vehicle I extended my rental and paid with my car out of pocket up front the same day. After about a week I found a car and purchased it but had to wait an extra 2 days so I called and extend my rental. They then proceeded to charge me again and took one day out of my 50$ deposit and the second day I paid with my card. After the two days I returned the vehicle no problems. Fast forward to this week I get a call from a rep saying they are ready to settle the billing which confused me because i had already paid and settled the bill. they also told me the vehicle checked out fine no issues or damages. The rep then said he would look into it and call me back. Well today I was charged 248.43 I was given no warning or call or try to see the issue which there isn't because I paid in full in advanced. Now I have bills to pay and I can't do anything about it because its the weekend. Not only was I charged when I already paid in full but i was given no warning or tried to fix the issue on they're end. i will never used this company by choice or not. and i kill fight this unprofessional company Monday morning since they don't have the common decency to contact me themselves.

I had my car in the shop for an extended period of time. I was driving a 2020 Ford Fusion and everything was fine. The car was parked safely at work when my car was targeted and broken into along with 5 other rental cars in the parking lot. This has been on the rise all across the country. It is easy to spot a rental car in California because of the "Fleet" registration sticker on the rear license plate.

After speaking with an attorney friend of mine and reading into California's Civil Codes, specifically Civil Code 1936 which states the renter is covered for theft (and vandalism damage as result of theft) as long as the renter has exercised ordinary care.

The woman I spoke with was professional, but ultimately not helpful stating that I signed a contract that makes me liable. As far as I know, writing a contract that is in direct conflict with Civil Codes, voids said contract.

I would like to this to made clear to me. I practiced ordinary care, this was completely out of my control, and there is a police report. This also wouldn't have happened if the car was so easily identified as a rental.

Has Enterprise been writing these unlawful contracts and having people pay out of pocket when it wasn't necessary for years?

If I am wrong I will need ample and comprehensive proof. If this goes to collections and effects my credit score, there will be more issues.

I live in California, and I've never encountered racism until now. On June 9th, I arrived at the Pittsburgh International Airport Enterprise rental car. All of the employees were white and most of them were men. Between the front desk and trying to get the car... it took about 45 minutes. Several white people were helped faster and were given nicer cars than me. They refused to give me the car I reserved, although it was on the lot. The employees were rude, huddled in an area without helping me, and blamed a slow system... Although that did not slow down the white people, they helped. One employee offered a car that was a downgrade from my reservation, but didn't acknowledge it. When I brought it to his attention, they offered a slight lower rate for the downgrade, and then didn't honor that rate. They offered the poorest condition car they could find. If I hadn't spent a long day traveling, I would have said something. Then I searched the web and found similar racist experiences.

On May 4,2022 A woman backed into my block wall and left the scene. The sheriff made a report of it. There are two witnesses of it This woman return to our house several days to say that she backed into the wall. The wall was repaired of a costs of $1,381.97. She insisted that she had liability insurance on the car. I have several pics of the wall damage I can send pics with a phone number.

If you are like me, with the exception of vacation car rentals you probably rarely rent a car. For me I needed one last month due to a car accident, which was not my fault. As it so often happens with companies like Enterprise Rent A Car everything goes pretty well, the people were nice and I was happy all the way to the end when, SURPRISE they inform me that I owe them almost $200 .

When I first engaged Enterprise Rent A Car I spoke with John and he was helpful and I spoke with Pete also and everyone was happy and my car would be taken care of properly. Until today.

I had conversations with several different people including Pete and John beginning with Thursday and Friday of last week and every day since Monday of this week I always made it clear that I was unemployed and I had no money for car rentals. I made that clear on every phone conversation.

These people could see their car from their store as it was parked at the Motel directly across the highway from them. They let me run up a $200 bill when they knew it would create a significant burden to me. They intentionally let me believe I still had some time left with the car.

They could have been honest with me, instead they ran a kind of game on me. Instead of being straight with me by telling me that my rental was over on 6-3-22 they decided to mislead me with " don't forget you have 5 days before you will have to pay retail. I am not in their business so I don't understand that 5 day's till I have to pay retail means that I am already running up a bill as we were speaking. They didn't actually lie to me , they let me believe I still had some time left on the rental.

They used misdirection instead of telling me straight, late last week that my Insurance co would only cover until 6-3-22 . By telling me that I had 5 more days until I would need to pay retail prices they made it seem like I was ok for 5 more days

There might be some day I have no choice but to use an Enterprise car but until that day I will go down the street as they say. Its your choice I hope you have a better experience than me.

The manager did mention that it was a shame it went bad at the end but he stopped way short of apologizing or even considering to do anything about the messed up ending.

It's been said that if a business does well a customer tells a handful of people. If the customer is dissatisfied the person tells everyone! Look at me I am telling everyone. You had a chance to do the right thing you CHOSE otherwise.

My fiance rented a car at rental location in Cranston, RI. Insurance paid for the rental a month ago but she was still charged almost $3500. They said they could not refund the money they she had to go to her back. For someone that lives paycheck to paycheck this is a major blow as our accounts went negative and were charged overdraft fees. Not refunding is a way for enterprise to decieve and keep that money. Someone is getting a big commission.

I have complained to several times with email and online but no one seems to care about the poor quality of service I received. I have determined I would not use enterprise again for car rental.

My daughter and I rented a vehicle from Fort Lauderdale, Florida, 201 Oakland Park Blvd, Walton Manors, FL on Thursday, May 26th. The two gentlemen we spoke to were very polite and helpful. I did notice a scent of what I believed was similar to citronella but didn’t think much of it. The evening of May 27th, we returned to our hotel from a dinner cruise and noticed something in my cup and realized it was about 10 baby roaches. Further inspection of the vehicle we documented by pictures and video, an infestation of roaches crawling all over the car, inside and out. After remembering that scent I had recognized the day before, it occurred to me that the scent was roach killer. I proceeded to swab and video the insides on the vehicle, carpet and inside door frame which was covered with roach poison. My daughter is almost 6 months pregnant and we both had been breathing in roach poison with the windows up for 2 days. We proceeded to file a police report (report #[protected].. Fort Lauderdale PD). I contacted Enterprise Roadside Assistance immediately around 11:30 pm On My 26th, they had dispatched a tow truck that never showed up. We were exhausted by that point, as we were scheduled to return to Virginia the next morning. Approximately 7 am Saturday morning (27th) we contacted Roadside Assistance again and they set up another tow. The tow service reported via text that they would be arriving in 468 minutes to pick up the vehicle. I then called Enterprise again and after a little research from the employee, she informed me they would not tow the vehicle because it was not a mechanical issue. They instructed me to drive the roach infested/ poisonous vehicle back to the location it was rented in order to exchange the vehicle. I refused to put myself or my pregnant daughter back in that car so we proceeded to cab over to a different Enterprise location because we were informed they had a vehicle ready to exchange. When we got there, there was not a vehicle available and they would not assist us in any way. The employee called one other location which was 20 minutes away that had a vehicle available. He would not do anything else to help. My daughter started to have a panick attack so we went outside and I tried calming her down. A lady in the Little Caesar’s store came out yo check on us because she could see we were distraught. An employee came out of the Enterprise store and just stood there eavesdropping on our phone conversation but offered no help again. I walked back in and she handed me a list of phone numbers to other Enterprise locations, which was of no help, as we were cabbing at this point. We decided to cab back to our hotel and drive the infested rental car back to the location (with my daughter in a separate cab) and when returning the disgusting and unsafe vehicle, the gentleman was very defensive about the situation and said he didn’t appreciate us accusing them of spraying roach poison in the car. I suggested he come out and inspect vehicle and after running his hand across frame of car, it was shiny wet but he claimed he did not notice anything. I am so upset that we could have had an accident in that car had we noticed the roaches while driving the car. My daughter felt nauseous and we both had scratchy throats after riding in an enclosed space for 2 days with roach poison. We also had to leave a lot of belongings in Florida due to roaches being on it. We could not bring any of our stuff into the hotel and some stuff got stolen off sidewalk and/or thrown in dumpster. I would like a phone number to send all of this proof and evidence. I expect to get full ting reimbursed for the vehicle rental and all other expenses we incurred including compensation for our health and mental trauma that we endured. Pamela Mellen, Wendi Frankart.

I rented a vehicle from the Enterprise Car rental location at 5810 BALTIMORE AVE Hyattsville MD 20781 on 05/12/2022 and was charged a $50 deposit which was supposed to be returned after I returned the vehicle. Vehicle was returned on 05/18/2022 but deposit was not returned until 05/25/2022 and approximately $5.81 short. I have been on the phone with Enterprise Hyattsville location for over 35 minutes trying to speak with someone about my short refund with no success. Why was I charged $5.81 and given a $44.19 refund. I made sure to fill the tank up when returned so why wasn't my monies refunded in full

A woman backed into my block wall on May 4,2022 @10:15 a.m. I made an sheriff report of it because she left the scene. Several days later she returned to tell me the she had done it. I have her name,address and phone number. I have the make,model and license number of the car. There are two witnesses of the her backing into the wall. I do have pictures of the damages to the wall. The costs to repair was $1,381.94. I can send pictures by a phone number.

I have had a curtesy car from enterprise in Nuneaton while my car is being repaired. The first car i had was a Hyundai I10. Thanks to my neighbour who notice a wheel nut missing and informing me of this, my husband went to check over the car only to find that more locking nuts were loose on the drivers front on the drivers rear wheel there was one nut loose passengers rear wheel had three loose wheel nuts and passengers front had one loose nut. I immediately phoned enterprise where the lady i spoke to asked me to bring the car back to her to look at, my husband informed her that there was no way anyone was going to drive the car anywhere as it was to dangerous and should never gone out to anyone to drive.

The following day a very nice lady brought me a Corsa to replace the Hyundai the poor girl had to drive the car with loose wheel nuts back to the depot. I was told that there was a full tank of petrol that i only needed to return it with the tank half full. i have to be honest i was really insulted by this were they saying that putting my life at risk is worth half a tank of petrol, i know petrol has got more expensive but half a tank of petrol is ridiculous.

when i got into the Corsa to drive the smell of stale cigarettes was outstanding and disgusting. Again i phoned the company again i was offered a replacement car which i refused as i was not sure what i would be getting next at least this car was road worthy though it stank vile.

I would like for this complaint to be taken seriously as this could happen to someone else with a much more fatal outcome. every car should be checked before going to another customer.

I made a reservation for a rental car for 4 days. I made the reservation ahead of time and I also called my local enterprise days before to confirm it. I also told them I would need a them to pick me up on the day which was 05/14/2022 at 9am. I was assured that I would be picked up by one of their employees. The day came and no one was there to pick me up. I called and called and called and no one answered my call. So I called customer service and explained to them they tried to connect me with my local branch and I was hung up on 3 times. I waited and waited. It was now after 11am and still no one here to pick me up I called customer service again and I was then told they would handle it and they were transferring me to my local branch. Again I was on hold over 25 minutes then it disconnected me. I was frustrated. I had to walk there are no ubers or lyfts in my small town. So I get there and the phone is ringing off the hook and they just are not answering the phone calls at all and then I am told they don't have a car for me to rent. After all of that nonsense. I told them I needed a rental car so find me one. They finally found me a car. Now I looked on my bank statement and they over charged my card. I want a REFUND! HORRIBLE SERVICE AND OVER CHARGED. I'm beyond frustration now. Charged me for insurance I said no too since I have full coverage with State Farm. Confirmation number is 6G9VLX

I was given the option to take coverage with enterprise or use my full coverage. upon returning the car there was a storm of hail and they stated that I had to pay my deductible because hail caused a few dents on top of the minivan. I paid it because ticket could not be closed and i needed to save myself a day being added. I had mechanical issues that the manager addressed and was super nice. Even my insurance stated that hail damage is an act of GOD and no fault of mine. I have been a customer of enterprise for years and never had this issue, I feel its unfair.

Deyon Turner

[protected]

Dear EAN Service Rental Resolution Team,

Hope you are all doing well. I am humbly and kindly reaching out to urge you to remove a holding on my Enterprise account. This holding is for the rental provided by an insurance of a driver who was found at fault on a car accident. The rental was towed by mistake by the towing company on 01/05/2021. Because of this error a holding has been placed to my Enterprise account for an event that didn’t cause, didn’t request nor I damaged. Please help me remove this holding as another insurance has booked another rental through Enterprise for three weeks and I cannot pick up the vehicle because of this.

The car under the rental agreement with # 2BYWML was mistakenly towed by a towing company by mistake. I didn’t request to have the rental towed, the rental didn’t need to be the towed as there was nothing wrong with it.

Some towing company towed the car by mistake from my apartment complex just cuz it didn’t have the parking ticket that all tenants have. Clearly the rental didn’t have the parking sticker as it was not my car. The incident was not my fault whatsoever as I did notified my landlady, her assistants at the leasing office and the maintenance team. They did not provided me with a parking sticker as they said I was fine, and they would remember. However, two days before my rental agreement ended, before the due date to turn in the rental it was towed by mistake by the towing company from where you guys got it. I woke up and lucky got a call from the bodyshop that was taking care of my vehicle to tell me I could stop by to pick it up. So! again, before the due date to turn in the rental I was planning to return it as I could go get my car. But, when I heading towards the rental it wasn’t there. I was so pissed as neighbors told me they saw the towing truck were taking a car like the one I described but they didn’t know who it belonged to. I was so pissed and when to talk to my landlady, her assistants and the maintenance team. They all claimed they didn’t request that car to be towed either. So; considering this it was entirely the towing company's fault.

Why am I being charged for something I didn’t cause, something I didn’t request nor damaged? that’s very unfair. You should’ve called the towing company and ask who requested to tow the vehicle. That’s the responsible one!

In addition, according to the rental agreement shared with me from the other driver’s insurance was that some of the benefits, agreements and policies for that rental included free roadside assistance, towing servicing, etc. The rental was still under the contract with the other driver’s insurance that provided me woth that car. Why Enterprise didn’t mail the insurance in charge the bill for this ridiculous charge if they were who were paying for the rental for me?

Moreover, I never got a bill mail to my address about this. I just found out about this as another driver’s insurance is booking a new rental for me for three weeks and I am unable to pick up this new rental because of that irrational holding Enterprise placed on my account for not valid reason which shows discrimination towards me and lack of professionalism to resolve issues that concern to clients.

It is worth mentioning that when I found out the rental was towed I immediately notified Enterprise in person and the staff at Group Branch 560H in Nashville TN told me the following: “ Do NOT worry, we will take care of it! it’s not a problem, if you wanna turn in the vehicle just turn in the key and we’ll handle everything with the insurance who got you this rental, you won’t get charged for anything “ they said. I double-checked what she had just stated and she confirmed “ I assure you won’t be in troubles, you won’t be charged at all. We’ll handle everything and do not worry for the rental we are here to take care of it” she concluded.

By promising me that I wasn’t gonna get charged and getting charged months after without official notification through mail shows not only lack of professionalism but also high and clear signs of discrimination.

I urge you to remove this or I will take it to court because you guys are putting me in a very tough situation by not being able to pick up this new reservation booked through anothet driver's insurance!

Jesus Cruz-bautista

[protected]