Dollar Tree
reviews and complaints

I went to the Dollar Tree today (8/9/19) at 1 PM to purchase some balloons. There was one cashier helping a long line of customers and no one at the balloon counter. After waiting for a few minutes and noticing there were three associates in the office next to the balloon counter laughing and joking loudly enough to hear through the walls, I knocked on the door and asked if one of them would be able to help me. One associate informed me in a patronizing tone calling me "dear" that I would have to wait for the one working sales associate to finish with the line of six customers she was ringing up. Another associate that came out of the office stated to the first one they didn't have the capability to inflate balloons at that time, something was wrong with the helium tank. None of the associates were courteous enough to involve me in that part of the conversation. They simply walked off until I said, "It's not working?" Then the first tossed a "No" over her shoulder. As a consumer I don't have high expectations for customer service in the Dollar Tree, but I don't think it's unreasonable to expect the basic courtesies. Big thumbs down for today's visit.

A few days ago I visited one of your stores and with my last little bit of money purchased food items which me and my 3 year old needed to eat to survive. We are currently homeless and staying at a hotel. I have no stove and rely on microwaveable food. To my dismay all of food from the freezer was freezer burnt and the lunchables I bought the meats were no good. We only had a couple cans of soup left so I fed that to my daughter and I couldn't eat. Something needs to be done. I am a frequent shopper of your stores and have never had this problem before. Also my first time visiting this location. Makes me don't even want to go back and tell everyone I know about it. I look forward to hearing from you. Thank you for your time

The bike rack was full, i was going to buy a bike chain in the store.. I brought in my bike and trailer that my 2 kids were in and parked it against the wall and out of the way. The associate made me leave the store stating i couldn't park the bike there. I explained and showed her that there wasnt any secure place for my bike and trailer and i didnt want it stolen (it cost me 800$ total). She ordered me to leave and said she didnt care. I asked to talk to a manager and she said she was

I visited there for the first time. I walked in and the store was horrible. It wasn't just messy and half empty but it was filthy. I am retired now but i managed a family dollar store for years. I was also a district manager and these store conditions were horrible. The employees were standing around and talking and laughing. There was no interaction with the customers at all. There were carts of freight in the aisles but no one working on them. I rarely complain but these conditions were unacceptable to us as customers. I walked out with nothing i couldn't buy anything there it was dirty. I hope someone looks into the conditions there soon.

I would like to express my concerns about the Dollar Tree on Thierer Rd in Madison WI. The store always seems to be dirty and the shelves never seem to be fully stocked. There are boxes waiting in the isles to be put away. The floor looks like it never gets swept and the bathrooms are also very dirty. It is not right that I have to travel further to shop at a clean store. I doubt that I will return to this store location until it is up to match the other Dollar Tree locations. The cashiers have always been pleasant and perhaps a clean store may help with keeping employees. I have been at this location and there was only one cashier and no one else working at that time. Dollar Tree is a fun store to shop at and I hope you can fix the problems at this location. Thanks.

August 7, 2019 at 12:46pm. I went to pick up a few things and was amazed at what I saw. There were 3 men walking around talking on the phone and in and out of the office not busy doing anything while one lonely cashier handled customers. There were 15 people in line and when I asked if someone could help ring customers, I was told no. Ridiculous!'n Poor Kelley was on her own! You cashiers should not have to carry the entire store. When workers at present they need to be helping customers!

I am very very upset with the manager at Dollar Tree NorthCrest Charlotte NC 28216. This woman is rude, rude, rude. She is the black, bald woman. She is so rude it's scary.She is very very condescending. The store is always awful. Boxes are everywhere. The shelves are always empty and very poorly stocked. Please talk to this Supervisor or next time, when I come I will call the police to enter with me.

I went to dollar tree on my lunch hour in Suffolk County NY and was shopping for numerous items. When I went to check out I found items that were more appropriate than the ones I had found while shopping. I did replace the items and put the ones I did not want on the front end shelf. The staff member saw me do it and very nastily reprimanded me for not putting the items back in the correct spot. The problem I had with this was the way she spoke to me. As a paying customer I would appreciate if staff would be respectful in the way they speak to people. Every time I go into a dollar tree store the staff is nasty and they are always complaining about their jobs. I will no longer shop at dollar tree.

8/4/19. 6pm
I went in to shop and had to use the bathroom . it was so nasty potty had Bm in it and dry on it .Also the floor were just as bad tp was on floor took pic and ask to see manger show her the pic s all she said oh it was clean last night. Also. There was trash in floor it look like they had not sweep or mop the rest of store not much better. I not real sure i will ever go back in the store. I have pic i can send just not sure where to send. I also put on fb to warn other.
Laura Hansen
254/434/3544
Dublin Texas 76446

Aug 3 2019
This is the second time I was shortchanged by the cashier, the same cashier. He never gives receipts unless asked, and he short changes customers. I have notified the corporate customer feedback twice and the store manager as well. I am not the only person this has happened to, today the customer behind me was shortchanged 1 dollar, last visit another customer was shortchanged as well. The cashier denies it when confronted and the people I have talked to have been affraid to tell him after they observe me trying to deal with it. Obviously the store/corporation does not care because it has been a month between my visits and it continues.

Your assistant manager is very nasty you need to do something about her she is really rude to customers she doesn't speak when you go to the cash register the only thing she tells you is your total and your change total she doesn't even welcome you in the store if someone's beside her she's talking to them she doesn't even say you have a nice day every time I go in the store she said they're standing around or talking to someone on the phone she's is rude to customers I will not go in there if she is working