CVS review: Unprofessional employees

I contacted this store on 1/24/20 at 1:15pm to check status of my prescriptions. So I spoke with employee dasha in pharmacy which had me on hold for over 15 minutes then disconnect call. I called back immediately ask for manager which her name was joe. I explained the issue she tells me there are only two people working in pharmacy. And dasha maybe didn't realized she hung up on me. I explained to joe that's not good excuse to hang up on a customer it's unprofessional. Joe refused to provide her last name stated she's the only shift supervisor at this store. I refuse to continue doing business with cvs it's a nightmare to trust people to fill your medication when there excuses are we are short staff! Remind you my issue hasn't been resolve.