CVS review: unethical behavior/poor customer service

My daughter left Urgent Care with a prescription for pain medication for a fractured tooth. We arrived at #CVSPharmacy Store #4151 a little bit after 8pm. The pharmacy tech whose name was Alex stated that he had to verify the prescription with the Urgent Care. He took my daughter's prescription and told us that he was unable to verify the prescription since the Urgent Care was closed, but it would be ready by the morning. We called in the morning three times. The first time we called they said they had no idea what was going on since my daughter's information had not been entered into the computer. they advised us to call back when Alex got there which was around noon. we call back at noon spoke with Alex and he stated that they didnt have the medication (Norco) in stock. The next time we called they said it was being processed. Each time we were treated poorly. They spoke to us with no respect or concern. They told us that we would get a text when it was ready. We never received the text so we went there at 3 pm. We asked to speak to the manager which didn't go anywhere. Then we ask to speak to the manager's manager with no resolve. The pharmacist then gave the prescription back and told us that they don't fill prescriptions that come from Urgent Care. For almost 24 hours she was in excruciating pain and they held her prescription. I called the 1-800 number for CVS and filed a complaint. I will be making a complaint to the State Board of Pharmacy.