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CB Drug Store CVS Complaints #1442-1461
CVS

CVS review: Unauthorized automated phone prescriptions

G
Author of the review
6:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

There seems to be a pattern here with my trying to get a refill done when my current CVS prescription clearly indicates having one viable refill left - yet the automated phone system calls my doctor to have them renew a new one. This has happened many times with me and with my spouse and some of her meds as well. My current script that actually had 1 refill left showed that the refill was good till January of next year. Actually your automated phone system is about the absolute worse of any pharmacy I have ever dealt with. I've discussed this and other automated phone issues with staff at my local CVS pharmacy but they direct me here.

Desired outcome: fix your automated system or better yet - fire the idiot that designed it

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    Aug 03, 2026
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