CVS review: Service in pharmacy

My wife had oral surgery today and could not get her pain meds because your phone system didn't take the prescription and when my wife called the dentist he reordered and she went back to pick it up and they had the order and refused to fill it because it was 6 pm and my wife had been in line for 20 minutes! We will be filing a complaint with the state and calling our lawyer tomorrow. Who the hell closes a pharmacy at 6 pm during a pandemic?!