CVS review: Pharmacy ( 1 comment)

CVS CORPORATE PHARMACY DECISIONS STINK.

Let's get this straight. I have no beef with store staff, such as they have. Corporate decisions tie their hands. Oddly enough, after I filed a formal complaint online, a follow-up screen urged me to share my complaint on social media, including Facebook. Here goes:

Prescriptions are taking as long as THREE DAYS to fill, sometimes longer for refills. I just spent TWENTY-EIGHT MINUTES on hold to cancel a prescription that should not have been auto-refilled. Part of this problem is that their system sets auto-refill as default, and lots of time is wasted on filling prescriptions that are not picked up, then putting them back in stock. Also, overworked pharmacists are spending a lot of time giving injections rather than filling prescriptions.

THEY NEED TO HIRE MORE PHARMACISTS TO HELP WITH BACKLOGS!

Furthermore, the "estimated cost" of that prescription was listed as $50.59 for three months. CVS Caremark, my prescription plan manager, lists a three month supply for $2.62 for my plan. This is a staggering mistake that could easily slip by people who had not bought this med before!

LET THE BUYER BEWARE. DOUBLE-CHECK EVERYTHING AT CVS!

To top things off, their website is slow, confusing, and hard to navigate, one of the worst I've ever used.

I would NEVER recommend CVS to anyone and only go there myself because I'm locked in with my prescription plan.