CVS review: manager/customer service employee

My husband and I were at the CVS at 1223 2nd Avenue on 65th street in Manhattan in the area that we live in on December 24th, 2018. It's the closest to our home. My husband always goes there to refill his Green Dot card. My husband told the cashier who's name is (Neimarie) as he always does that he wants to put money on his card. The cashier (Neimarie) who was a Latin female, immediately said she could not refill the card because my Identification card was a bit cracked in the middle of the card. My husband has NEVER had any problems prior to refilling his card until this day. My husband has applied for a new identification card so it should be coming soon. He has NEVER had any problems in the past about his ID card being slightly cracked. Neimarie immediately went to her manager and stated that in her words, "we cannot accept this card because it's damaged, right?" This is a standard NYS ID card. Everything is clearly visible on his card. So I wasn't sure what the problem was. The cashier was a bit rude towards my husband and I. We have never got that type of treatment in all our times going to this particular CVS. Neimarie then called her manager over to address/fix the situation. The manager came over and I spoke to him about what the issue was about not being able to refill the card. The manager then stated something about people trying to put together ID's that are not matched in hopes of scamming the store. As I'm listening to him say this, I begin to think that he is discriminating against us because of a slightly cracked Identification card. My husband and I began to get very frustrated at this point. Luckily, the manager still was able to put the money on the card, but was a bit rude in the process. As LOYAL customers, we should not have to endure this type of service. This manager and Neimarie need to be highly trained on excellent customer service. My husband and I are really having second thoughts about ever going back. I think CVS just lost loyal customers and a bit of extra revenue because I don't think we will be going back. This situation needs to be handled immediately because I know it will happen to someone else. This is a great neighborhood and things like this should NOT happen, especially where I live.