CVS review: Delivery

I ordered 7 items from cvs.com on 8-1-2021. Four of which were buy 1 get 1 free. My confirmation email was correct. What I received on 8-3-2021 was 5 items. Three irrelevant to the complaint and two not 4} of BOGO items. The packing slip stated all 4 were in this package. But not so. The order # in the packing slip was also different than the confirmation stated. I attempted numerous times over the next 3 days business days to reach cvs customer service through two phone numbers. Twice I reached a live person. The 1st rep gave me incorrect information on how to reach the dept I needed and the 2nd time, a rep took the 2 order numbers I offered, kept me on the line for a number of minutes, did not respond to my "hello? Hello?" And then the line dropped. Another time, after being on hold for over 9 minutes, the line rang as if being transferred and then dropped. I've also emailed cvs with no response. My local store only had the phone numbers I already had, same with my credit card company, Discover, when I reached out for assistance.
Discover recommended to contact NJ Attorney General.

In the photos below, please be sure to note that the email confirmation and packing slip's prefer number are different, for the same items. Order date is the same.

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