CVS review: Customer service from kathleen

Good morning. I typically do not post negative reviews or comments. However I had an experience last evening at the CVS in Clarksburg WV.
I will give you steps leading up to and thru the event. So, please bare with me.

First. Lets start with your return policy.

100% satisfaction guarantee on beauty purchases

Be 100% happy or receive 100% money back on any beauty products. If you're dissatisfied for any reason, you can return the beauty product (opened or unopened) along with your receipt or invoice to any CVS/pharmacy store.

I purchased from the CVS app over this past weekend. I received my purchases as promised in 2 days. January 7th. Upon opening them I found the ELF brand Mascara was empty, Obviously an issue from the factory. There was no trade of product in the container and the end of the want didn't have the brush on it.
I promptly looked up the return policy.
Last evening January 8th, I left work and made 2 stops prior to CVS. Both I used my Chase card for purchases. I arrived at CVS and went straight to the counter with my receipts and returning item. The alarm alerted as I walked in the door. The very nice and friendly young lady met me at the counter with a beautiful smile. I didn't get her name. She was had darker skin and a nose piercing. I laid the items on the counter and I said, Let me show you why i'm returning these items. She smiled and watched as I showed her the issue. She said, Ok I will see how we handle this. I said, NO problem, I know that this might be a few minutes I am going to shop. Behind me stood a lady with a questions and she commented on how funny it was nothing was in the Mascara tube. The nice young lady laughed and said, we have lots of options in Mascara, you should be able to find a replacement.
I went to the cosmetics to browse. The customer from the counter found me a few minutes later and said, they aren't going to take your return. They don't process online returns here. I said that I would talk with them because I read that the return could be processed at "your local CVS".

I found Mascara and a few other items. I do love the jewelry sold at CVS.. It is of nice quality and accesorizes well for work.

I proceeded to the isle with nuts and found Cashews. Then proceeded to the Checkout. At this time there was a few people in line and I saw this older employee push the closed sign aside and gestured for me. I stepped up and she put her hands on the counter in front of her and looked at me. I said, first I would like to take care of the return of Mascara that I left up here. She said, What mascara I don't know what you're talking about. And never looked to the young lady running register beside her. So I said Yes Ihave a return I left with this young lady and at that time the yong lady turns to her and says, the Mascara I told you about right there and she nodded at the Mascara. The older lady " Kathleen" ( I at that moment looked at her name badge" said. OH well we don't do that here. I said to her that I read the return policy and that it said to return to my local CVS, and she said ( and she never smiled, she never attempted to be nice at all ) We don't sell that brand. I said Ma'm I have provided you with the receipts from my online order and the product. Are you going to even attempt the return? She said, I don't see why, We don't process those returns. I said again ( and I promise you I was very nice, there were plenty of ladies waiting and watching) are you going to attempt the return? She swipped the paper up and started the process, never did she smile. Never did she say anything nice. She processed the return. She asked for my ID. I pulled it out and held it up. SHE NEVER looked at it. Never said thank you. She said we need the card this was applied to.
Now i knew from reading the return policy that the return could be done as store credit, so I said can we apply that return to these purchases? She said NO. ( never smiling, never an explanation ) At this time, I had resigned myseelf that WOW this was really going to be a chore for her due to her poor personality and I was going to be very patient. I obviously had to be patient up to this point. People checking out around us.
So I pulled my card out and put it in. She said you're only getting $3.00 back ( never smiled ) and her mannerism was like ( what is the bother with $3.00 )? I of course can't presume to know her thoughts correct? However, she seemed exasperated at the fact that she was having to do this to begin with so, yes, she acted like it was stupid to be doing this.
When I put my card in she finished the return . I signed the slip. And she pushed the rest of the papers I had given with the return to me. Then looked at me. I said, OK I would like to purchase these items now. And I pushed them towards her.
I opened my phone app for the CVS card and she scanned it. I said " now isn't it nice to learn that something can be done when we try and thought it couldn't"? She never said anything. Rang up purchases (again provided my card for payment ) and gave me the bag. When I was gathering the bag and the 3ft long receipt strip, I saw she had missed 2 items. I said, did you get these? She said NO, and grabbed them. I did not and again she had the attitude. Again we went thru the process of her NOT smiling, not saying anything really. Her facial expression very rude and ugly. And when I presented my card again in the machine for payment. ( mind you this is the 4th time due to my other stops for payment and 1 return within maybe 45 minutes ) it wouldn't take it. She said ( and finally she speaks ) I need another form of payment. I said oh yes, I figured this would happen. Chase is concerned about the multiple uses with a certain amount of time. It's their security. No problem, and I took out another card and paid.
AND SHE SPEAKS AGAIN...
" WELL THERE ARE LOTS OF CUSTOMERS WHO MAKE MULTIPLE TRANSACTIONS WITH NO PROBLEMS"
I looked at her and I said Yes I am sure you do. However Chase is concerned with the transactions so close together in several locations.
And she said " Yes but I don't see other customers having this problem"
I looked at the other very nice young lady and she smiled and she said, "wow you have some rewards there on your slip" and I said, Yes thank you.

And I left.

I promise you I will not ever deal with this woman again. I will ask for someone else to check me out. I am going to forward this to as many people as possible.

I BELIEVE IN CUSTOMER SERVICE. I HAVE WORKED IN THE RETAIL BUSINESS, I CURRENTY OWN A BUSINESS AND I WORK BUSINESS DEVELOPMENT. I AM ASTONISHED AT THE UTTER BLATANTLY RUDE MANNERISM OF 'KATHLEEN" WHO WORKS AT CVS CLARKSBURG WV ON MAIN STREET.

PULL SECURITY CAMERA'S. WATCH THIS TRANSACTION. — at CVS Beauty.