CB Drug Store CVS Complaints #1322-1341

CVS review: Customer service

Mjsc of Independence, US

Aug 10, 2021 12:43 pm UTC

I am not leaving my house since COVID because I have an autoimmune condition. My husband has been picking up my prescriptions for the entire time we have been married which is 10 years.

Yesterday I spent an hour on hold with someone at my local CVS store and asked what my husband would need to bring with him to pick up my prescription record for last year. I was informed he just needed a copy of my drivers license.

He took the copy with him and was informed by the pharmacist that he needed a Power of Attorney document. My husband went to 4 other pharmacies with the copy of my drivers license and was able to obtain this same information.

If my husband picks up my prescriptions for me all of the time there should be no problem with him getting my prescription record. If you treat customers badly they will not return.

I need this print out ASAP and do not have time to wait for it to be mailed.

Desired outcome: My print out immediately.

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