CVS review: Customer service and pharmacy employees

I live in Barnesville, GA and the CVS down here takes almost 2 and a half hours just to get it filled and then they don't ever answer the last time I got my pain meds filled it took almost 3 hours and I was in a lot of pain... CVS on rose ave Barnesville, GA Dec 2021 was last full date... Then it cost me out of pocket and I don't understand why? I have had issues more than once with this CVS and nobody should have to wait 3 hours