CVS

On October 21st around 7-7:30 pm, I arrived at the CVS located at 14th & Irving Street NW in Washington, DC after spending 3 hours on hold waiting to speak to a representative. When I arrived at the store I saw several employees stocking the medication and one employee handling the line. Before arriving the automated system stated that I had a prescription in process and it would be ready on Tuesday, Oct 26th at 11:39 am. I have been waiting for this medication for over two weeks. I was receiving messages from the automated system that the medication was not in stock and that I would be notified once it is in stock. When I arrived at the store the evening of Oct 21st the male supervisor told me that the manufacturer no longer manufactured this product and it has been discontinued. For the past two weeks and more I have been waiting for a medication that has been discontinued and no one cared to notify me of this. The only message I was receiving is that the medication is not in stock I would be notified once it is back in stock. I am a diabetic and I have been without this medication for a while and this service is not only unacceptable but dangerous for the customer to go without very important and life-threatening medication simply because your automated system is misleading and you stay is incompetent when it comes to notifying the customer or even answering the phone instead of leaving a person on hold for 3 hours.

Dwight Jimerson
916 Balzar Ave. Apt. 1
Las Vegas, NV 89106
[protected]@aol.com
[protected]

CVS Pharmacy
Covid 19 Shot
10/21/2021
COMPLAINT

On the morning of Thursday, 10/21/2021 I set out to get the Covid 19 shot (the 1st one) at CVS pharmacy. I logged into CVS online and selected the nearest location which was1425 West Lake Mead Blvd. Las Vegas, NV 89106. I completed the questionnaire to the point where it requested the Medicare number, which was said to be 11 numbers without the dashes.. I then took out my AARP Medicare Advantage Card on which there were three numbers: Health Plan which was 10 numbers; the Member ID which was 9 numbers; & Group Number which was made up of five letters and one number non of them worked nor did my Social Security Number work.

I then called CVS Pharmacy at 1425 West Lake Mead Blvd, Las Vegas, NV and spoke with a CVS representative explaining that my medicare Card was not accepted. I was told that I could get the shot whether I had insurance or not, the appointment would be given to me, just select that I had no insurance and the appointment process would bypass this step. This I did do and the appointment was given to me for Thursday, 1PM on 10/21/2021. I arrived at 12:50 PM went to the pharmacy counter and informed the worker that my name was Dwight Jimerson and I had a 1PM appointment for the Covid shot. This female worker then insulted me by referring to me as Mrs. Jimerson and continued on to cover over the insult. I at this time asked her what did she say and she did not reiterate the insult but talked around it. She left the counter and came back asking was this for the booster shot?... After setting up the required appointment and selecting the shot that I wanted to take, then coming to the appointment and being insulted by a very unprofessional worker then being asked questions which were answered on the questionnaire to get the appointment…it was an ultimate display of ignorance &incompetence and I did not care to have any such individuals giving me a shot of any type, so I exited the bldg., without uttering another word.
On this same day Thursday 10/21/2021 I came back home and made another appointment at the location on 2011 East Lake Mead Blvd. North Las Vegas, NV 89030. I went to the Pharmacy Counter and informed the worker that I had made an appointment for the Covid shot, Showing her the printout. But she didn't even look at it, saying I never have seen one of these (nobody had ever presented one before) she then said that he was already seeing someone else and instructed me to have a seat. At approximately 2:45 PM A man dressed in a white short sleeve smock, such as is worn by medical staff came up and went into the pharmacy. I sat there til 3:00 PM I then stepped up to the counter to inquire about the reason for the delay. At this time this man in the white smock came and asked the two individuals sitting on the other side of waiting area who was here 1st. He took two applications from them that they had filled out while they were there. He then went down to the other end of the counter came back and took one of the individuals and set him in a chair they had situated in a little cubby hold outside the side door to the entrance to pharmacy……At this time I asked the person was he taking a photograph (which is what the set up appeared to be)and he answered no he was there to take the Covid shot.

At this time the Dr. or technician (whichever is appropriate), was walking back for the other end . I then informed him that I was there 1st, I made an appointment for 2:30 to take the Covid shot . At this time it was 3:00 PM, I then showed him the printout. He asked me to spell my last name since the printout had only my 1st name and the 1st initial on my last name. He then took the printout and went behind the pharmacy counter. He was gone for approximately ten minutes and returned saying that he could not find any record of the appointment on his computer (which was an android phone). He then stated that I had to fill out some paperwork( that which the individuals who had came after me had already filled out). So they would be served before me even though I had went through the procedure of setting the appointment online as was stipulated and was there before them.

I at this time took the appointment confirmation from this Dr. or Technician, and asked what was his name. He answered Wayne and I exited the bldg.

Now these appointments are mandated or so I was told each time I went to CVS pharmacy….but two individuals who were white came into the pharmacy without an appointment, they filled out the paperwork and the Dr'. (or technician) asked who was there 1st not whose appointment was next. From this it is easily ascertained that the appointments are just a ploy to cover over selective discrimination against blacks elongating the process of getting the Covid shots while whites are allowed to walk in and get the shots without the appointment.

Those without this shot are dying every day and any who are hindering this shot from being given are guilty of withholding medical treatment, causing there death ( 2nd degree murder). Blacks are being denied the medical treatment that the Surgeon General of the United States has determined is instrumental for continued life in this country.

Dwight Jimerson

No fewer than FOUR (4) months have passed where just as many telephone calls and hours have been placed requesting a copy of my prescription summary, all to no avail. I would like a copy of my PRESCRIPTION SUMMARY from 02/01/2016 to TODAYS DATE 10/21/2021
TOTAL DISARRAY!

The person working the drive thru window at the CVS 1484 Ruben Torres, Senior Blvd. Brownsville, Texas, 78521 was extremely rude and aggressive. Her name is Veronica and she refused to tell me her last name. My doctor put a medication in yesterday 10/19/21 and the store did not have any in stock but did not update that in their system or inform me that they didn't have it, so I waited in line for over 40 minutes, and she rudely told me to get out of line and call another pharmacy and request the medication. I informed her that they never notified me of it being out of stock, and she said they didn't comply with directives and didn't update the system. I told her that they should've put it in the system or called/texted me that it was not available and if I was already in line, if they could just call the other pharmacy with the medicine I needed since they had all of the information request from my doctor, but she refused and started yelling at me and blaming me for no reason. She was extremely rude and it is not the first time she has acted very aggressively either. I'm surprised she is still employed when she continues to attack customers.

It has become the standard, for CVS (Store #1501, Montgomery Village, Maryland) to not answer their phone (I've sat in the que for a half hour and not gotten an answer - with every prescription). I am having to make multiple trips for every prescription. The data system used is either in need of repair, or the staff needs to know how to use it. Here is an example:
This time, at 1:30pm on Tuesday, October 19th, I was at my doctor's office and he submitted three prescriptions for me. I went to CVS to pick up my prescriptions and was told that they did not have anything called in.
Note: On previous visits, I found out that CVS has four (4) profiles for me and cannot reconcile them and the staff does not know how to check them.
At 3:00pm, I called CVS and sat in the que for 30 minutes before hanging up. I then went back in to CVS and was told again, that there was nothing. When I told the person at the register about the profile problem, she appeared totally confused. Again, I left without my meds. I again returned at 5:30pm and talked to a woman who I've seen counting out meds (blonde with glasses and talked to the previous customer about Spain, Portugal, and Italy). She said that she would take care of the profiles and the meds. I told her that I would be back later to pick them up because I had to get to work. I again returned to CVS at 9:30pm (having to leave work because of illness) to pick up my prescriptions. Then, I was told that it would be 20 minutes until they were filled. I was in pain and nauseous. I had tried to avoid this in every way possible. I had to leave, to return this morning (Wednesday, October 20th) to finally get the meds.
What is the purpose of a 24-hour pharmacy with a drive thru, if it takes from 1:30pm to 10:15pm just to get a prescription filled properly?
The most important med that I needed, is nitrofurantoin MCR 100mg cap (#2430977) for an acute urinary tract infection. It is marked that this medication is to be started as soon as possible.
What repair can you offer? My gas, my time, having to go out repeatedly while sick? I have complained to all of the staff, including pharmacists and the manager. This is unacceptable for anyone with any medication, without a reason (such as stock). Each visit, I've had to wait at least 20 minutes in line - even just to check the status. Granted, it has gotten me to start using my account online again, but what good is it if you have issues or questions? You cannot get an answer on the phone and then have to go through this?

My credit card charged 1500 $ in this store on 9/11. I never gave anyone my credit card number. It was hacked from my PC. Citi bank wants me to reach out to CVS CORP. I spoke to 3 supervisors in store 07087/Yonkers They are (citi) reopening the dispute. I need information from you about this. I need to speak personally about this. I am Raymond Marsigliano. [protected]. [protected]@msn.com. [protected] Csr #. Please Help Your help us very much appreciated.

Because of cutbacks in personnel, customers must use self-check out. Only one pharmacist is present and does NOT check prescriptions called in by doctors. Delays in getting necessary prescriptions on a deadline are extended past the time necessary.

Insurance coverage is delayed. Pharmacy hours have been cut back daily and eliminated on weekends. We have to switch to another pharmacy because CVS service is so bad.

Stock is lacking on store shelves is sorely lacking.

The young Black, female cashier stopped cleaning and straightening up the store as I approached the self check-out registers to come stand directly adjacent to me and watch me scan each item, as if she took me for some kind of thief or something. Then, as I left the store after paying for my items, she proceeded to follow me and abrasively ask me if I had a problem. Extremely rude, nasty, and confrontational unwarrantedly. I won't be returning.

I have been a loyal customer to the Lyndhurst CVS 44124 as long as I can remember. Lately, the wait to see the pharmacist, pick up a perscri9ption, or reach the pharmacy through a phone call is so long, I am looking to change to the local Walgreen's store. I really like the male pharmacist that is usually on duty ( the woman pharmacist is very rude and not helpful), but the wait is entirely unacceptable there. This store is so busy that you need more people on duty.
Three times in the last week I have tried to call the pharmacy to ask about my prescriptions and three times I hung up after 20 minutes of waiting to connect to a human person. I tried at different times. I went up to the store, but after waiting to get my prescription for almost minutes, I had to leave. The lines are so long.
One day I went up to get a prescription in the afternoon and the whole store was closed and a sign on the door that it would reopen in about 1 and 1/2 hours!
I just thought you would like to know why I am leaving and taking my business elsewhere. ___ an unhappy customer

Today makes the third prescription medicatiob I cannot get filled. on time. The Pharmacist was rude and really didn't care about me missing my medication. Gee he'll put it on order for tomorrow. Well tomorrow I will be calling my doctor's office to get my medication faxed to a competent pharmacy. Over 20 years using CVS and I am tired of this constant problem. This is the third medication that is filled late. Usually it's my breathing medication that can't never be filled on time. Why is it that your Pharmacist cannot keep an adequate inventory of medications? After all there is a computer in the pharmacy.

Texas State Board of Pharmacy says my complaint is common with CVS overall. This specific location CVS has a very lack-of-detail pharmacist. Two times (yes, TWICE) this pharmacy didn't follow the doctor's order on the script but instead maxed out my insurance by prescribing the largest amount the insurance would allow of medications that Ive never taken before (more than the website online FACT SHEET says maximum dosage per day), and turned out that I had very bad side effects (including one very expensive medication that the advisory sheet shows over a 30% rejection rate). I was never given a Fact Sheet nor had pharmacist have consultation with me. Pharmacist never counsel me on new prescription. Instead of just throwing the medication at me and kicking me out the door as quickly as they did (once they got the maximum dosage the insurance allowed on a single claim, ended up over $3000... $600+ co-pay), they instead should have consulted with me and sent me home with only a week's worth of the medication to see if I have problems, but ended up I paid over $600 co-pay out-of-pocket for one medication that I can not use, and by law can't return for refund because of this one CVS pharmacy. Called corporate and they said they are never taking responsibility nor will ever help with the cost of the medication because the pharmacist has the decision all to on their own !

I went to the store at Climb Rd in Columbus Ohio to pick up my husbands medications. I was not givin all medications as requested 10/16/2021. I went back on 10/17/2021 and ask the pharmacist for the missing medication. She said it had no refills, so I ask her if she could get in touch with doctor for refills. She got really angry and said we do not do that. I explained to her they have done it in the past she basically called me a liar and said you need to contact the doctor. I explained to her that I would never return and drove away.

Andrew is one of the rudest employees I've ever talked to. The last couple of times I've been here Andrew has been very disrespectful and rude, rolling his eyes, etc. When I asked him about a medication to see if they could order it and if it was similar to what I had received in the past he just told me they probably couldn't even order it. He didn't check my script, didn't look to see what I had, and acted like it was a huge inconvenience to even assist me. He then said I'd need a script for it, when I told him that's what my doc said they prescribed and sent in he sighed loudly and said he'd have to go look at it. He's also told me to wait an hour for a script before and when I went to pick it up he very rudely told me he hadn't even worked on it yet and that it would be another half hour. I'm not sure if he needs better training or maybe he shouldn't be allowed to interact with customers because he has a terrible attitude. A prescription medication is not something to mess around with or to be uninformed about by a pharmacist but he doesn't seem to care.

After watching a lady get her flu shot and the man that gave her her flu shot placing the needles and a small yellow plastic container that was about an inch and a 1/2 high and maybe 5" wide he put needles in there he gave her her shot in public and I watched and disbelieve that he had put this on the floor. I wasn't thinking clear and still in disbelief he came over to give me my covid booster and yesterday and my flu shot he looked in his yellow tray and I was trying to look in to make sure that he wasn't using the needle that he just gave the other lady the other lady. Because he did place the dirty needle in there with my 2 needles that were clean hopefully that he was gonna give me my vaccines with. Out of complete disrespect and and discussed I couldn't believe what had happened he had put all the needles together and had placed them on the floor. I wasn't thinking clear and let him give me my vaccines this is completely unsanitary! 1st putting needles on the floor 2nd putting a used needle with needles that haven't been hopefully been used on someone yet and mixing them together placed dirty needles with ckean needles. I did try and do the best I could to make sure he was using a clean needle no one should ever have to go to thought this! I have left a more in detail review on CVS website legion road if that. As to how disgusting and unsanitary this whole situation is! Now I have to worry about things like hepatitis covid and anything else that could have came off the floor and could it came from the other lady that he just gave the injection to since that could have had blood on it and touched my needle that he used on me that he used on me this should be a lawsuit against CVS this boot against CVS! I will be looking into that! And he never changed gloves. Which at this point is the least of my worries I'm worried about the needles being on the floor and a used needle being in the same tray as the needles he used on me. UNSANITARY UNSAFE AND DISGUSTING!

I have always loved the efficiency of the Goshen, Indiana CVS pharmacy until the past few months. My auto refills aren't being filled (even when I use the 'fill a prescription' phone prompter) and they aren't answering the phone so I have to drive there to speak with someone to get it filled and for any other issues I have. Then most times I wait 60 minutes to have my prescriptions filled. There often has been only one pharmacist and one tech working. Last week they closed down from Friday until Monday. Monday there was 1 pharmacist and 3 techs but one was doing the register full time due to the high volume of people in line and another was assisting the many people whose prescriptions needed to be refilled at the 'drop off' window. That left one pharmacist and one tech to fill prescriptions. The line is often to the front door of their store. Yesterday, 10/13 I went to this store in the afternoon and they were closed again. With one pharmacist, who had to leave for an emergency situation, they had to close for the day. Had there been a second pharmacist, it would have remained open. Yes, I have heard of the shortage of pharmacists and techs, but maybe there needs to be a greater incentive for them to want to work there.

I paid for prescriptions online via the app on 10/7 $41.00 then my husband was charged another $31 for the same scripts - we was told after the fact that the charge would automatically be refunded back to us and thus far it has not - I am upset to the point to where I am about to change all of our scripts to Walgreens - We paid over all over $80 for that round of meds. It shouldn't have been much! My email is: [protected]@yahoo.com for the account. We have Donna Duncan, Jason Duncan and Jacob Duncan on the account for scripts.

On 2 separate days I was given the wrong medication from CVS, Don Conner Blvd. in Jackson, NJ 08527.
1. my husband picked up my rx, but it was a Chemo drug for Another Pt.
2. I was supposed to get a 90 day supply of Potassium Citrate rx 771473. Instead I got
45 Potassium Citrate and 45 Potassium Chloride rx 779622. I have an extensive hx of kidney stones and I'm in stage 3 kidney disease. After taking the chloride for a
few decades and passing stones 1-2 a year, I was finally switched to the citrate and have been stone free ever since. I fear this could have caused me harm and possibly more stones! As an R.N. this is frightening to me! What about the elderly? The cognitive impaired? I had recently switched pharmacies to CVS, and now l'm questioning if this was a wise move!

Donna Reigert R.N.

RE: CVS Pharmacy at: 5611 S 27th St, Lincoln, NE 68512.

About seven weeks ago, I entered the CVS Pharmacy at 7:06PM to request the Covid-19 vaccine. The male pharmacist asked me if I had an appointment? I replied that I was a *walk in* who needed the Covid-19 vaccination. The male pharmacist told me he didn't have time to give me the vaccine because it takes 45 minutes to do the paper work and another for 15 minutes to monitor me after the injection. I told the pharmacist that I was shocked it took that amount of time to administer a Covid vaccination! I went on to tell this CVS pharmacist that this would be my very *first* Covid injection and not a third booster shot. Again, the CVS pharmacist told me he didn't have time to give me the injection and that I had to make an appointment. Note: I was the only customer at the CVS pharmacy. There was not one person standing in line behind me that needed the pharmacist assistance. The bottom line is that this pharmacist did indeed have time to give me the injection but refused to help a senior citizen. If CVS wants customers to make an appointment vs assisting customers who *walk in* for a Covid vaccine, then they need to stop advertising that walk ins are welcome when indeed they are not!

Lastly, I did receive my first Covid-19 vaccination as a *walk in* at a Supersaver pharmacy.

I live in Billings, Montana. You previously had a branch of CVS on North 27th Street, but closed it when you built a new one on the corner of Central Ave. & 6th St. West. This new facility has the worst pharmacy every. You need to HIRE more personnel; pharmacists as well as techs. This pharmacy has a drive up that is closed more then open because so many people are in the store in line to get their prescriptions & MANY TIMES, there are only 2 people behind the counter, a pharmacists & a tech. This is unacceptable. With the amount of CUSTOMERS this pharmacy has due to the closure of the CVS on North 27th Street, which was right across the street from THE HOSPITAL!, it is time you hired more qualified people so those of us who have difficulty standing in line for an hour, can be served somewhat sooner. Plus the stress on the pharmacists & techs to serve so many people at once & not be able to answer their phone calls, is very unfair, not to mention cruel. So HIRE MORE PHARMACISTS & TECHS. I would venture that you need more qualified people in your other locations as well.
Nancy Talcott - [protected]@msn.com