CVS

I order chemo specialty drugs from CVS Specialty (Order #0054840942) every month. This month I had to make 5 trips to pick up my prescription. It was delivered to my local CVS Pharmacy (Store #8886, located at 8601 South Sepulveda Boulevard, Los Angeles, CA 90045), as requested and arranged with CVS Specialty, on Friday, October 22, 2021 at 2:39 p.m. I went to CVS on Friday, October 22 at 6:30, again on Saturday at a little after 4:00 p.m., again on Sunday at 1:30 p.m., this morning at 8:30 a.m. each time I was told my specialty drug had not arrived. I came home and called CVS Specialty and was told my chemo drug (Ibrance) was delivered on Friday, October 22, 2021 at 2:39 p.m. via UPS Tracking #1Z786W2ANW08852731. CVS Specialty called CVS Pharmacy and "miraculously" my prescription had just arrived and was ready for pickup. So, I again drive back to the store for a FIFTH trip to pick up my prescription that has been there since Friday, October 22, 2021 at 2:39p.m. If this were the first time I had been lied to about my drug not being delivered at this store I would let it slide but this is a habitual ritual with this branch. Management at this store needs to be replaced or retrained as it is completely incompetent and LIES!

Went to pick up prescription was asked if I knew about high copay I said yes as I knew it was $300.00 previously. So I paid but never checked my slip until I got home and was shocked to see it was $495.31. Could not get through on telephone so went down to pharmacy next day. They would not let me return or tell me why the change in price from time before. I was not told about difference in price from time before in copay and feel that I should be able to return unopened package for a refund. I would not have got if I knew about the difference in price.

I attempted to purchase several items this morning at the store at 301 NE Prima Vista Blvd in Port St Lucie, Fl. I experienced an issue with a discount that was supposed to be applied to the sale. Since the cashier couldn't process the sale, i asked for the manager. a woman named "Marie" responded. She had a difficult time processing the discount but finally prevailed. Unfortunately the discount did not come out to what the circular indicated. When i politely brought it to her attention she became upset, rudely exclaiming;"I'm not going to deal with this!" Bear in mind i saw her respond in a similar fashion to another customer not 10 minutes earlier when i first walked into he store. While i fully understand and respect the pressures and safety concerns anyone working retail has to endure nowadays, any loyal customer of yours does not deserve to be treated in his fashion! it's unprofessional and reflects rather poorly on your corporate brand. Perhaps this "Marie" needs to be re-trained in proper customer service etiquette. I for one will not patronize this particular store as long as this so-called manager is present.

One particular female pharmacist verbally acknowledged processing of my order and told me it would be mailed the next day. After my inquiry into the mailing status of the medication, I found out on two occasions within a few month period that the order was not even processed.

Moreover, the pharmacist I spoke to would rudely interrupt my speaking

I am just writing because I had just had another incident in one of your stores with your Coupons. First of All their are just too many of them and you make it so hard to clip and use. But I love to shop and save money it is my Retail Therapy ! And I was in your store for almost an hour shopping with the Coupons. But Again when I go to the check out computer says item not found? Not only waste of my time but the poor people behind me in line.
Seriouly one of them was for ANY Hair Product no small print of any sizes or exclusions and I had Hair Spray which is clearly a Hair Product?
I just took off them items and left, but I wasted again my time in your store. Also had 25% off entire non-sale items which I had but again computer not picking it up.
You need to find a better way with ALL of your coupons and also Remind employees what Customer Service is? If this is what you practice

The place at 218 Myrtle Avenue Brooklyn NY 11201 leaves you on hold without picking for over 45 minutes without picking up to the point that you have to hang up. It's absurd that they don't give an interim. The other issue is that I have refills on prescriptions more than six refills and still get the message that the medication need to be approved by a doctor. What kind of service is this?

I call the CVS 1 800 number for more information on Covid Booster shot availability. I got the automated site and asked for a person. I was connected to an individual who claimed to be with the information department. I asked his name and he said his name is Edward. I asked about getting the Moderna Booster shot that was recently approved for individuals over 65 years of age and he told me that I was not eligible since it was only approved for immune deficient individuals. I asked to speak to a supervisor and he told me all the supervisors were at a meeting and I could not speak to one. This was totally unprofessional so I call the local Navarre FL CVS store. They said there was no question that I was approved for the booster but they did not have the Moderna booster vaccine I desired even though the online vaccine finder for CVS lists the Navarre FL store as having it. They also told me that I should always call the store directly since the online info and 1 800 line for CVS does not have good info and are always wrong. I have not trust with CVS now based on my contact with Edward and what I was told.

On October 21st around 7-7:30 pm, I arrived at the CVS located at 14th & Irving Street NW in Washington, DC after spending 3 hours on hold waiting to speak to a representative. When I arrived at the store I saw several employees stocking the medication and one employee handling the line. Before arriving the automated system stated that I had a prescription in process and it would be ready on Tuesday, Oct 26th at 11:39 am. I have been waiting for this medication for over two weeks. I was receiving messages from the automated system that the medication was not in stock and that I would be notified once it is in stock. When I arrived at the store the evening of Oct 21st the male supervisor told me that the manufacturer no longer manufactured this product and it has been discontinued. For the past two weeks and more I have been waiting for a medication that has been discontinued and no one cared to notify me of this. The only message I was receiving is that the medication is not in stock I would be notified once it is back in stock. I am a diabetic and I have been without this medication for a while and this service is not only unacceptable but dangerous for the customer to go without very important and life-threatening medication simply because your automated system is misleading and you stay is incompetent when it comes to notifying the customer or even answering the phone instead of leaving a person on hold for 3 hours.

Dwight Jimerson
916 Balzar Ave. Apt. 1
Las Vegas, NV 89106
[protected]@aol.com
[protected]

CVS Pharmacy
Covid 19 Shot
10/21/2021
COMPLAINT

On the morning of Thursday, 10/21/2021 I set out to get the Covid 19 shot (the 1st one) at CVS pharmacy. I logged into CVS online and selected the nearest location which was1425 West Lake Mead Blvd. Las Vegas, NV 89106. I completed the questionnaire to the point where it requested the Medicare number, which was said to be 11 numbers without the dashes.. I then took out my AARP Medicare Advantage Card on which there were three numbers: Health Plan which was 10 numbers; the Member ID which was 9 numbers; & Group Number which was made up of five letters and one number non of them worked nor did my Social Security Number work.

I then called CVS Pharmacy at 1425 West Lake Mead Blvd, Las Vegas, NV and spoke with a CVS representative explaining that my medicare Card was not accepted. I was told that I could get the shot whether I had insurance or not, the appointment would be given to me, just select that I had no insurance and the appointment process would bypass this step. This I did do and the appointment was given to me for Thursday, 1PM on 10/21/2021. I arrived at 12:50 PM went to the pharmacy counter and informed the worker that my name was Dwight Jimerson and I had a 1PM appointment for the Covid shot. This female worker then insulted me by referring to me as Mrs. Jimerson and continued on to cover over the insult. I at this time asked her what did she say and she did not reiterate the insult but talked around it. She left the counter and came back asking was this for the booster shot?... After setting up the required appointment and selecting the shot that I wanted to take, then coming to the appointment and being insulted by a very unprofessional worker then being asked questions which were answered on the questionnaire to get the appointment…it was an ultimate display of ignorance &incompetence and I did not care to have any such individuals giving me a shot of any type, so I exited the bldg., without uttering another word.
On this same day Thursday 10/21/2021 I came back home and made another appointment at the location on 2011 East Lake Mead Blvd. North Las Vegas, NV 89030. I went to the Pharmacy Counter and informed the worker that I had made an appointment for the Covid shot, Showing her the printout. But she didn't even look at it, saying I never have seen one of these (nobody had ever presented one before) she then said that he was already seeing someone else and instructed me to have a seat. At approximately 2:45 PM A man dressed in a white short sleeve smock, such as is worn by medical staff came up and went into the pharmacy. I sat there til 3:00 PM I then stepped up to the counter to inquire about the reason for the delay. At this time this man in the white smock came and asked the two individuals sitting on the other side of waiting area who was here 1st. He took two applications from them that they had filled out while they were there. He then went down to the other end of the counter came back and took one of the individuals and set him in a chair they had situated in a little cubby hold outside the side door to the entrance to pharmacy……At this time I asked the person was he taking a photograph (which is what the set up appeared to be)and he answered no he was there to take the Covid shot.

At this time the Dr. or technician (whichever is appropriate), was walking back for the other end . I then informed him that I was there 1st, I made an appointment for 2:30 to take the Covid shot . At this time it was 3:00 PM, I then showed him the printout. He asked me to spell my last name since the printout had only my 1st name and the 1st initial on my last name. He then took the printout and went behind the pharmacy counter. He was gone for approximately ten minutes and returned saying that he could not find any record of the appointment on his computer (which was an android phone). He then stated that I had to fill out some paperwork( that which the individuals who had came after me had already filled out). So they would be served before me even though I had went through the procedure of setting the appointment online as was stipulated and was there before them.

I at this time took the appointment confirmation from this Dr. or Technician, and asked what was his name. He answered Wayne and I exited the bldg.

Now these appointments are mandated or so I was told each time I went to CVS pharmacy….but two individuals who were white came into the pharmacy without an appointment, they filled out the paperwork and the Dr'. (or technician) asked who was there 1st not whose appointment was next. From this it is easily ascertained that the appointments are just a ploy to cover over selective discrimination against blacks elongating the process of getting the Covid shots while whites are allowed to walk in and get the shots without the appointment.

Those without this shot are dying every day and any who are hindering this shot from being given are guilty of withholding medical treatment, causing there death ( 2nd degree murder). Blacks are being denied the medical treatment that the Surgeon General of the United States has determined is instrumental for continued life in this country.

Dwight Jimerson

No fewer than FOUR (4) months have passed where just as many telephone calls and hours have been placed requesting a copy of my prescription summary, all to no avail. I would like a copy of my PRESCRIPTION SUMMARY from 02/01/2016 to TODAYS DATE 10/21/2021
TOTAL DISARRAY!

The person working the drive thru window at the CVS 1484 Ruben Torres, Senior Blvd. Brownsville, Texas, 78521 was extremely rude and aggressive. Her name is Veronica and she refused to tell me her last name. My doctor put a medication in yesterday 10/19/21 and the store did not have any in stock but did not update that in their system or inform me that they didn't have it, so I waited in line for over 40 minutes, and she rudely told me to get out of line and call another pharmacy and request the medication. I informed her that they never notified me of it being out of stock, and she said they didn't comply with directives and didn't update the system. I told her that they should've put it in the system or called/texted me that it was not available and if I was already in line, if they could just call the other pharmacy with the medicine I needed since they had all of the information request from my doctor, but she refused and started yelling at me and blaming me for no reason. She was extremely rude and it is not the first time she has acted very aggressively either. I'm surprised she is still employed when she continues to attack customers.

It has become the standard, for CVS (Store #1501, Montgomery Village, Maryland) to not answer their phone (I've sat in the que for a half hour and not gotten an answer - with every prescription). I am having to make multiple trips for every prescription. The data system used is either in need of repair, or the staff needs to know how to use it. Here is an example:
This time, at 1:30pm on Tuesday, October 19th, I was at my doctor's office and he submitted three prescriptions for me. I went to CVS to pick up my prescriptions and was told that they did not have anything called in.
Note: On previous visits, I found out that CVS has four (4) profiles for me and cannot reconcile them and the staff does not know how to check them.
At 3:00pm, I called CVS and sat in the que for 30 minutes before hanging up. I then went back in to CVS and was told again, that there was nothing. When I told the person at the register about the profile problem, she appeared totally confused. Again, I left without my meds. I again returned at 5:30pm and talked to a woman who I've seen counting out meds (blonde with glasses and talked to the previous customer about Spain, Portugal, and Italy). She said that she would take care of the profiles and the meds. I told her that I would be back later to pick them up because I had to get to work. I again returned to CVS at 9:30pm (having to leave work because of illness) to pick up my prescriptions. Then, I was told that it would be 20 minutes until they were filled. I was in pain and nauseous. I had tried to avoid this in every way possible. I had to leave, to return this morning (Wednesday, October 20th) to finally get the meds.
What is the purpose of a 24-hour pharmacy with a drive thru, if it takes from 1:30pm to 10:15pm just to get a prescription filled properly?
The most important med that I needed, is nitrofurantoin MCR 100mg cap (#2430977) for an acute urinary tract infection. It is marked that this medication is to be started as soon as possible.
What repair can you offer? My gas, my time, having to go out repeatedly while sick? I have complained to all of the staff, including pharmacists and the manager. This is unacceptable for anyone with any medication, without a reason (such as stock). Each visit, I've had to wait at least 20 minutes in line - even just to check the status. Granted, it has gotten me to start using my account online again, but what good is it if you have issues or questions? You cannot get an answer on the phone and then have to go through this?

My credit card charged 1500 $ in this store on 9/11. I never gave anyone my credit card number. It was hacked from my PC. Citi bank wants me to reach out to CVS CORP. I spoke to 3 supervisors in store 07087/Yonkers They are (citi) reopening the dispute. I need information from you about this. I need to speak personally about this. I am Raymond Marsigliano. [protected]. [protected]@msn.com. [protected] Csr #. Please Help Your help us very much appreciated.

Because of cutbacks in personnel, customers must use self-check out. Only one pharmacist is present and does NOT check prescriptions called in by doctors. Delays in getting necessary prescriptions on a deadline are extended past the time necessary.

Insurance coverage is delayed. Pharmacy hours have been cut back daily and eliminated on weekends. We have to switch to another pharmacy because CVS service is so bad.

Stock is lacking on store shelves is sorely lacking.

The young Black, female cashier stopped cleaning and straightening up the store as I approached the self check-out registers to come stand directly adjacent to me and watch me scan each item, as if she took me for some kind of thief or something. Then, as I left the store after paying for my items, she proceeded to follow me and abrasively ask me if I had a problem. Extremely rude, nasty, and confrontational unwarrantedly. I won't be returning.

I have been a loyal customer to the Lyndhurst CVS 44124 as long as I can remember. Lately, the wait to see the pharmacist, pick up a perscri9ption, or reach the pharmacy through a phone call is so long, I am looking to change to the local Walgreen's store. I really like the male pharmacist that is usually on duty ( the woman pharmacist is very rude and not helpful), but the wait is entirely unacceptable there. This store is so busy that you need more people on duty.
Three times in the last week I have tried to call the pharmacy to ask about my prescriptions and three times I hung up after 20 minutes of waiting to connect to a human person. I tried at different times. I went up to the store, but after waiting to get my prescription for almost minutes, I had to leave. The lines are so long.
One day I went up to get a prescription in the afternoon and the whole store was closed and a sign on the door that it would reopen in about 1 and 1/2 hours!
I just thought you would like to know why I am leaving and taking my business elsewhere. ___ an unhappy customer

Today makes the third prescription medicatiob I cannot get filled. on time. The Pharmacist was rude and really didn't care about me missing my medication. Gee he'll put it on order for tomorrow. Well tomorrow I will be calling my doctor's office to get my medication faxed to a competent pharmacy. Over 20 years using CVS and I am tired of this constant problem. This is the third medication that is filled late. Usually it's my breathing medication that can't never be filled on time. Why is it that your Pharmacist cannot keep an adequate inventory of medications? After all there is a computer in the pharmacy.