CVS

On December 17, 2021 at 1200 noon I was at the CVS pharmacy located at 1700 Milton Ave, Janesville Wisconsin. I purchased two bottles of cold medicine for my wife. I noticed that the pharmacy had signs posted at the entrance that stated that masks were "required". I said something to one of the other customers that was NOT wearing a mask and the cashier at the counter told me that I had no right speaking to her customers that way. The cashier was also NOT wearing a mask. When checking out, the cashier said to me "next they'll be telling us how to wipe our [censored]". I found out later that the cashier, Alysia, is also the manager at that location.

We are now almost 2 years into this pandemic with more than 800, 000 deaths. The U.S. leads the world in total infections and total deaths. I find it incredible that the manager of a pharmacy that is actively providing vaccines for covid does not take this pandemic seriously. It is her kind of attitude toward this virus that is the reason why our country has not beaten this. If you are going to post signs at the entrance to your stores requiring masks then you should enforce them and the manager and all other employees should be wearing them.

On several occasions when I reorder or a physician orders a prescription from the pharmacy, I receive a text stating my prescriptions are available. When I go to pick up, even several days later, my prescription is not ready.
On 12/18/21 I received a text from CVS that my prescriptions were ready. My surgeon ordered pre op meds on 12/13/21. I went to CVS for my prescriptions and they gave me a prescription. I informed them I thought it was more than one prescription. I was told there were two prescriptions. Of course I had to come back since they were not both ready. I returned to CVS and received 2 prescriptions. The next day, 12/17/21 I received a text stating I had a prescription "Ce" ready. I called the pharmacy to ask what this was. 15 minutes waiting for pharmacy to answer and I was told yes there is another medication. When I complained the store is 40 minutes from my house and why didn't I receive it yesterday with the other meds since they were all ordered at the same time, the pharmacy tech said she could just restock it if I didn't want it. I told her that was not the answer. That is poor customer service and doesn't answer my ongoing concern about the quality of service. Irene told me I have 2 different profiles. One in Massachusetts and one in NH. I told her the meds were all ordered through her store, the Clairmont NH store for years now. I was now on my way to Arizona where I was having surgery and traveling in an RV and currently in New Jersey. She told me she was going to hang up the telephone on me. I tried to explain I am frustrated and not yelling and how are we going to fix this? She was being dismissive . Not her problem. Irene hung up the phone on me.

Medication refill

How utterly ridiculous that I used the automated system to have my medication refilled on Monday. Today is Friday at 10:30 AM and when I pulled up to the drive up window, I was told my medications are in production. Four whole days and they couldn't fill my prescription? The excuse that I was given is that they have been busy with Covid testing. NO EXCUSE!This is utter BS. As soon as possible I am moving my prescriptions to Walgreens, the medicine shop, or someplace else.

I went online and scheduled a COVID Rapid Test for my daughter so she could travel. She had to have an appt. the day she left so the results would be valid when she got to her destination. We (5 tests scheduled) arrive and they tell use that they are not offering them even with an appointment. They are not able to administer them since the employee who is certified is no longer employed.
Please remove this location from your registration.

Hello, I stopped at Orchard/Indian Trail Aurora Illinois CVS this evening to pick up my script. I had received a text message that it was ready. When I arrived, first they could not find it, then they said it wasn't filled, then they said it was filled at another location, then they said they could not fill it because they were closing and shut the shutters in my face after 15 minutes of back and forth. The pharmacists name was Nicole and she was very sarcastic and derisive. The tech tried to help me as best she could. I am a RN and work at Delanor Northwestern and can guarantee that I will never recommend anyone to fill a script at CVS again. I would like someone to contact me about this incident. Contacting via Email is best as I work 13 hour days shifts.
Thank-you

On Dec 7th I purchased four $50.00 American Eagle gift cards which had a yellow ticket displaying that if you spent $50.00 on a card you would receive $10.00 back I spoke with customer service and received no satisfaction. To date I have received nothing.

Bought 3 ebay cards of $100 each, tried one and it didn't work. Checked for balance and said redemption code didn't exist. Called and spoke to 2 seperate ebay reps tjat both told me cards are fake. Bought on Dec 8th from store#1125, reg06, tran3775. Here is reference number from ebay so you can verify this with them. #1-[protected], I want refund.

Prescription fulfilled Toujeo insulin pens. After two injections both pens stopped working. I need them replaced. CVS, Jog Road, FL told me the only way to replace the pens is to call Toujeo. Toujeo told me the only way to replace the pens is to bring them back to CVS,

Now I have no insulin pens.

what can CVS corporate do to help me.

Larry Lofaro

Pharmacy refusing to call help desk from my insurance company to get an override authorization code to process my prescription. Pharmacist stated she has to go and there is nothing more she can do. This is the worst experience I have to endure. I'm using a insulin pump after having a kidney transplant, and it's tough when I can't keep the insulin regime consistent. I'm looking to this resolved for future. However, I'm asking for this to be dealt with now or I will be forced find another home for my prescriptions. The prescription in question is the Dexcom G6 Sensor, tried filling 12/10/21 @732pm

We have been a loyal customer of CVS in Kearney, Mo since the store opened 15-20 years ago. Recently my wife had a complete reverse shoulder replacement and was given several prescriptions for a controlled substance. I understand that there is a limit of the number of pills she can have in a certain amount of time. I told the Pharmacist to cancel two of the prescriptions and just fill the one she normally fills each month. The pharmacist filled the wrong prescription and when I picked it up she apologized and said she would contact the doctor and have him rewrite another prescription. She failed to do that. Now the doctor when we contacted him stated that the prescription had already been filled and he couldn't rite another one until January. WE have had several incidents lately of the pharmacy making mistakes. They seem to have a high turn over and no one seems to know what's up. We will no longer use CVS due to the amount of mistakes.

Went inside store. Picked up prescription. Picked out a few other items. Went to the self check out. Noticed I was being watched. Paid for my items. Then I was questioned as to what I had in my sweater pocket. My prescription and my scarf. Security then accused me of theft saying I was stealing the scarf. It was my scarf. I had it when I walked in. Then tried to detain me. It was one of the salespeople who Then said ... no this is not one of our items ... when I was " let go " I was then threatened with " you are now trespassing and will call my back up when I voiced my opinion on the matter.