Working conditions, harm to patients, etc.
I'm petitioning HBO's John Oliver to do a segment on PBMs, antitrust law violations on the part of chain pharmacy corporations, dismal working conditions in chain pharmacies, corporate chain pharmacy employees staffing state pharmacy boards, and so on. The petition has garnered 7800+ signatures in 6 days as of my writing this.
https://www.change.org/p/a-plea-for-john-oliver-to-do-an-expose-on-working-conditions-in-retail-pharmacy
I'm doing the petition completely anonymously so as to not be at the center of a PR storm. I think the only thing that will instigate pharmacy reform is extreme media pressure.
Thank you for reading and for your consideration,
Emily C Prichard
Desired outcome: Reformation of chain pharmacy business models, accountability for violations of antitrust laws
Service
On Sunday morning around 11am an Asian woman working in pharmacy at 288 St. Nicholas avenue New York, N.Y. 10027 hung up on me. I called back to ask her if it was intential and she said it was and I will hang up on you whenever I want. I was getting psychiatric medication that if not taken could have serious even fatal consequences. I called back and wa...
Read full complaintLack of follow up on rx refill orders
On 12/18/2021, I used my CVS app on my phone to order one of my prescription medications that the app said was available for refill. I placed the order at 4:30am and I immediately received an email confirmation from CVS saying they had received my refill request and would let me know when it was ready. I usually then receive a text message from them telling...
Read full complaintCRT
I have shopped at CVS for over 30 years. I have always loved and supported CVS. I had been hearing rumors that they had gone woke but didn't want to believe it. But, it is true.
From wokereports.com:
CRT/Racist Against White People
Pushes LGBTQ+ Agenda
Coerced Medical Experimentation
People are all equal and we wanted to be treated equal, no matter what our race. Now it is a sin to be white?
Desired outcome: I really hope you change your policies. If you do, I will continue to shop here.
Customer service
On December 17, 2021 at 1200 noon I was at the CVS pharmacy located at 1700 Milton Ave, Janesville Wisconsin. I purchased two bottles of cold medicine for my wife. I noticed that the pharmacy had signs posted at the entrance that stated that masks were "required". I said something to one of the other customers that was NOT wearing a mask and the cashier at the counter told me that I had no right speaking to her customers that way. The cashier was also NOT wearing a mask. When checking out, the cashier said to me "next they'll be telling us how to wipe our [censored]". I found out later that the cashier, Alysia, is also the manager at that location.
We are now almost 2 years into this pandemic with more than 800, 000 deaths. The U.S. leads the world in total infections and total deaths. I find it incredible that the manager of a pharmacy that is actively providing vaccines for covid does not take this pandemic seriously. It is her kind of attitude toward this virus that is the reason why our country has not beaten this. If you are going to post signs at the entrance to your stores requiring masks then you should enforce them and the manager and all other employees should be wearing them.
Desired outcome: Require CVS employees AND customers to wear masks and social distance.
Pharmacy
To whom it may concern I would like to complain about how I was treated today at one of your stores by the pharmacist in charge I was scheduled to get my covid 19 booster vaccine today at 11:30 when I arrived for my vaccine at 11:30 I was told I could not get it due to a power outage and was told I was sent a text in a rude and dismissive manor from the...
Read full complaintpoor service and rude employee who hangs up when I complain
On several occasions when I reorder or a physician orders a prescription from the pharmacy, I receive a text stating my prescriptions are available. When I go to pick up, even several days later, my prescription is not ready.
On 12/18/21 I received a text from CVS that my prescriptions were ready. My surgeon ordered pre op meds on 12/13/21. I went to CVS for my prescriptions and they gave me a prescription. I informed them I thought it was more than one prescription. I was told there were two prescriptions. Of course I had to come back since they were not both ready. I returned to CVS and received 2 prescriptions. The next day, 12/17/21 I received a text stating I had a prescription "Ce" ready. I called the pharmacy to ask what this was. 15 minutes waiting for pharmacy to answer and I was told yes there is another medication. When I complained the store is 40 minutes from my house and why didn't I receive it yesterday with the other meds since they were all ordered at the same time, the pharmacy tech said she could just restock it if I didn't want it. I told her that was not the answer. That is poor customer service and doesn't answer my ongoing concern about the quality of service. Irene told me I have 2 different profiles. One in Massachusetts and one in NH. I told her the meds were all ordered through her store, the Clairmont NH store for years now. I was now on my way to Arizona where I was having surgery and traveling in an RV and currently in New Jersey. She told me she was going to hang up the telephone on me. I tried to explain I am frustrated and not yelling and how are we going to fix this? She was being dismissive . Not her problem. Irene hung up the phone on me.
Desired outcome: I want Irene disciplined and the pharmacy employees needs some streamlining structure and customer service training and
Medication refill
Medication refill
How utterly ridiculous that I used the automated system to have my medication refilled on Monday. Today is Friday at 10:30 AM and when I pulled up to the drive up window, I was told my medications are in production. Four whole days and they couldn't fill my prescription? The excuse that I was given is that they have been busy with Covid testing. NO EXCUSE!This is utter BS. As soon as possible I am moving my prescriptions to Walgreens, the medicine shop, or someplace else.
Desired outcome: Have your employees acknowledge their incompetency without making excuses.
COVID Testing
I went online and scheduled a COVID Rapid Test for my daughter so she could travel. She had to have an appt. the day she left so the results would be valid when she got to her destination. We (5 tests scheduled) arrive and they tell use that they are not offering them even with an appointment. They are not able to administer them since the employee who is certified is no longer employed.
Please remove this location from your registration.
Desired outcome: Remove Ardmore from registration website
Pharmacy
Hello, I stopped at Orchard/Indian Trail Aurora Illinois CVS this evening to pick up my script. I had received a text message that it was ready. When I arrived, first they could not find it, then they said it wasn't filled, then they said it was filled at another location, then they said they could not fill it because they were closing and shut the shutters in my face after 15 minutes of back and forth. The pharmacists name was Nicole and she was very sarcastic and derisive. The tech tried to help me as best she could. I am a RN and work at Delanor Northwestern and can guarantee that I will never recommend anyone to fill a script at CVS again. I would like someone to contact me about this incident. Contacting via Email is best as I work 13 hour days shifts.
Thank-you
Desired outcome: Reply from CVS
Gift card purchase if I spent $50.00 on an American Eagle card I would get a $10.00 reward.
On Dec 7th I purchased four $50.00 American Eagle gift cards which had a yellow ticket displaying that if you spent $50.00 on a card you would receive $10.00 back I spoke with customer service and received no satisfaction. To date I have received nothing.
Desired outcome: $40.00 check or credit
Covid vaccine booster
I visited CVS pharmacy 12/16/2021 for my Covid booster appointment and didn't went well. Upon my arrival I presented a paper with my name and proceeded to explain the reason for my visit and with no greetings of any kind and displaying bad attitude, the clerk just ushered me to an isle to take a seat and wait. This off course, got me anxious and upset about...
Read full complaintebay gift cards your syore sold me that are fake cards
Bought 3 ebay cards of $100 each, tried one and it didn't work. Checked for balance and said redemption code didn't exist. Called and spoke to 2 seperate ebay reps tjat both told me cards are fake. Bought on Dec 8th from store#1125, reg06, tran3775. Here is reference number from ebay so you can verify this with them. #1-[protected], I want refund.
Desired outcome: I get my $300 refunded to me
Losing people's prescriptions and then telling people they are overworked
Went to pick up wifes antibiotic and lozenges for quiting smoking, gardner kansas cvs lost them and the little girl was rude when I said this was the third time in 3 weeks this has happened, so we have to call and get the doctor to resubmit the prescriptions. This is not acceptable, they are rude about all of this, saying they can't keep up. That's not our...
Read full complaintPharmacy
My husband filled a prescription for Levaquin yesterday. The dosage on the bottle was 500 mg 5x a day. There were 10 tabs in the bottle. The maximum dose is 750 mg per day. That would have been a toxic dose. I called the pharmacist. The woman who answered the phone assured me that the doctor wrote it like that. I asked her if that sounded correct. She...
Read full complaintAnswering the phone
I have been trying for 2 days to contact CVS to fill a prescription sent by my doctor. It is a new prescription. I started calling on 12/14/2021 being left on hold for 82 minutes. I again tried 6 more times and was left on hold for 20-25 minutes each time. I never got through on the phone. Well today is the 15th of December 2021, and I am out of medicine...
Read full complaintPharmacy
I had a prescription called in for an allergic reaction when I went to pick it up they said I needed preauthorization from my doctor. I called the insurance and they said they never received the prescription and that the meds I needed does not need preauthorized and they again said they don't have a record of any rejections on my account. I called cvs back...
Read full complainttoujeo
Prescription fulfilled Toujeo insulin pens. After two injections both pens stopped working. I need them replaced. CVS, Jog Road, FL told me the only way to replace the pens is to call Toujeo. Toujeo told me the only way to replace the pens is to bring them back to CVS,
Now I have no insulin pens.
what can CVS corporate do to help me.
Larry Lofaro
Desired outcome: Pens replaced
Pharmacy in Ithaca
Om goodness, they still have me on hold, the pharmacy is dirty to begin with, filthy dirty. I have had no exposure to CoVid-19 as far as I know, and I have to catch a flight to Hawaii in 2 days. I had a test for it today, this is outrageous. I've been on hold with your complaint dept, now with the Ithaca pharmacy and the complaint dept for over 20...
Read full complaintPrescriptions not filled, rude and poor customer service
I received a text 12/06/21 that my auto-filled script was being filled in a few days. I would be notified when it became available. I was due to start the regimen of medications 12/12/21. I began calling the pharmacy 12/10 as to status. No one answers the phone at the pharmacy after repeated calls. I left a message I was on my way to pick up the script...
Read full complaint
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