CVS
reviews and complaints

We have been a loyal customer of CVS in Kearney, Mo since the store opened 15-20 years ago. Recently my wife had a complete reverse shoulder replacement and was given several prescriptions for a controlled substance. I understand that there is a limit of the number of pills she can have in a certain amount of time. I told the Pharmacist to cancel two of the prescriptions and just fill the one she normally fills each month. The pharmacist filled the wrong prescription and when I picked it up she apologized and said she would contact the doctor and have him rewrite another prescription. She failed to do that. Now the doctor when we contacted him stated that the prescription had already been filled and he couldn't rite another one until January. WE have had several incidents lately of the pharmacy making mistakes. They seem to have a high turn over and no one seems to know what's up. We will no longer use CVS due to the amount of mistakes.

Went inside store. Picked up prescription. Picked out a few other items. Went to the self check out. Noticed I was being watched. Paid for my items. Then I was questioned as to what I had in my sweater pocket. My prescription and my scarf. Security then accused me of theft saying I was stealing the scarf. It was my scarf. I had it when I walked in. Then tried to detain me. It was one of the salespeople who Then said ... no this is not one of our items ... when I was " let go " I was then threatened with " you are now trespassing and will call my back up when I voiced my opinion on the matter.

No one answers the phone. I've been waiting for over 50 minutes. They said they ordered my medicine Tuesday and would be ready by Thursday. They never called and my husband went in and said it was not delivered and on hold. I will run out of my medicine. CVS staff is disgraceful

I purchased CVS cold sore treatment. I was looking for Abreva and the store was out. So, CVS brands are supposed to be (as advertised) as good as the name brand. The packaging is EXACLTY the same as well as the price give or take a couple of dollars. So, I purchased the CVS cold sore treatment at almost the same price as the Abreva in the same packaging and when I got it home, I found it was no more than an OVERPRICED tube of camphor. This does not help get rid of the cold sores.

I realize now that I didn't read the packaging well enough and that is on me. Packaging to mimic Abreva, making customers think it's the same with the price point the same, minus maybe $1 and cents, IS ON YOU CVS.

I have been a customer of CVS for 30 years and have forgiven things over the years as overcharging me for my prescriptions; not submitting to my insurance company - and never having COVID tests (What? Why?) but this is the last straw and I will be moving my prescriptions to Walgreens. Shame on you CVS.

While I realize you don't really care, I do and will tell my story to everyone who will listen. I'm not the only one with complaints such as this.

Regarding CVS Pharmacy on 1900 Ave., San Francisco, CA: issues with prescription refills: 1) appears CVS billed old insurance not my new one which I provided months earlier, 2) my doctor called over a month ago to refill 2 prescriptions but CVS only refilled one, 3) called pharmacy 4 times-can't get through to anyone, on hold for total of an hour..

Good afternoon, My name isMrs. Fatina Tyler and I am and have been a customer with your store for a number of years. I experienced a situation this morning at your store #4079 located @ 5603 Baltimore National Pike Balti more, Maryland 21228. Today 12/08/21 @ 9:30am I entered this location to purchase some Tylenol. I walked to the aisle and picked up a box of Tylenol and proceeded to the pharmacy register to purchase the item. The pharmacy tech had just finished assisting another customer. The tech walked away from the register and then asked if she could help me. I stated that I wanted to purchase the Tylenol that I had in my hand. Her words to me was that she was to busy and that she was not going to ring me up I had to go to the front. There were no other people in the line or in the store at this time. I stated to her that she just rang up a customer and her exact words to me were well I am to busy and I am the only tech here. Her name is Savanah. This was very unprofessional. I shop as this store and receive my medicine for me and my husband there often. Never have I had to experience unprofessionalism such as this before. I am not sure what happen with the persons that were working there before now doing the early part of the COVID-19 who had been there for years but you may need to get them back. This type of unprofessionalism plays a big part on business. My insurance is covered with your copy but after this experience I no longer want to be apart of this establishment. I had surgery on yesterday and had to come into the store to get medicine. This is so upsetting. Something needs to be done. I was also informed that she is very nasty and smart to customers as well and this was mentioned to me from a customer leaving out. I will be waiting for a response to this matter. This is not what you expect from a big name company such as yours. I am sure your company does not tolerate this type of behavior. Thanking you in advance for your help. My point of contacts are listed below. Thank you again.

Yours truly,
Fatina Tyler
email: fatina.[protected]@maryland.gov
ffossett1965.[protected]@gmail.com
[protected]

I picked up two prescriptions, AMLODIPINE BESYLATE 5MG, & METFORMIN HCL 500 MG. i noticed the two pills looked identical so I looked online and confirmed I had two prescriptions that were the same!
I brought them into the store and saw the pharmicist about it. She also confirmed they had made a mistake! UNBELIEVABLE! I could have died from taking double the amount.
No apology, no manager to speak to me about it. What kind of service is this?
I would like to speak to someone in Corporate about this horrible event.

I went to pick up my prescription around 3 today. I went to the drive through, the girl took my info, came back 20 mins later and told me that it would be a couple minutes. I told her I'd wait because I don't live nearby. She wanted me to move because of the ridiculous line. So I circled around and waited in line another at least 20 minutes. I got frustrated and went in side. I said I never had to wait like that before and the pharmacist came over and snatched my bag and told me I wasn't getting them! I have mental issues and he's trying to not give me my stuff! I told him he couldn't do that and he said he can and I'll have to get all my doctors to call them in some where else. He dropped my bag on the counter and told me not to come back there. I did not disrespect any one but he disrespected me in front of his staff n customer's . And didn't give me my change! They stole it

Today, December 7, 2021 my doctor called in a prescription to store #7894 in Vero Beach Florida for my migraines. I am in a lot of pain so they put it in as urgent. I received an automated phone call from CVS telling me my prescription would be ready by 11:05am. I then had to ask a friend to pick it up for me because I was ill, they went there at 1:10pm and was told it would be a half hour before it could be filled. This is an ongoing problem and is truly outrageous that I had to call in a favor to get this picked up for me. Why send me a message telling me it's ready when it's not? Just awful customer service with no regard for my health or well-being.

I am a customer at the CVS pharmacy in Valrico, FL 33594. I requested a refill on one of my medications. My wife also had refills to pick up so she brought mine home. When she gave it to me I took it out of the bag and it was only for 30 pills. My prescription is for 90. She went back to the pharmacy with the new bottle of pills and also took my old bottle that showed I had a refill until August2022. The RX numbers on both bottles were exactly the same. They told my wife that the physician changed it and that is why I only received 30 pills. Being a licensed Florida physician I know if a new rx was sent it would have a different number My wife called me and had the person at the counter told me that is all the physician ordered. I told her I called in for a refill and the rx number on both bottles are the same meaning it is a renewal.I asked to speak with the pharmacist but was told they would not talk to me and this nonsense was taking up too much of their time. I was told to contact my physician and have him correct the problem. I called him and he called in a 90 day supply. The new rx has a different rx number on it different that my old bottle and the new one. My wife waited for the medication for 2 hours.If I treated my patients this way I would have not been able to practice medicine for the last 40 years. Joseph Chiaramonte MD 2505 Miller Woods Ct Valrico, Fl 33594

Was at 2 different CVS pharmacies in less than 1 week, and both left me feeling angry and wondering why I even went there. Customer Service is horrific.
1st pharmacy was December 2: I scheduled Covid booster shots for me and my husband using their scheduling tool, which in itself is not quick, easy, or accurate. It only showed available slots from 12 am to 7 am, so I took the 12 am appointments. I even called CVS to confirm that midnight slots were accurate, and I was told yes. More confusion here because I called the store number, followed the prompts, asked my question, only to be told later by the pharmacist that I had to call the store directly (thought I did). We stayed up late and drove 25 minutes only to find out that they stopped giving them at 7pm. The pharmacist was not sympathetic at all, and very blunt when speaking to me. She said it should have been immediately cancelled by their system; that cancellation came 1+ hours after the 12am scheduled appointment. The pharmacist never said she was sorry, but she did act like everything we did was wrong.
2nd pharmacy was December 6: According to their website, the closest location where I could drop off old medications was 15 minutes away. The bin was full and the pharmacist told me they could not hold them until pickup. Once again I could tell they did not by the way they talked to me and immediately turned around and started talking to someone else.

These experiences leave me saying goodbye to CVS and hello to Walgreens. I do not need to go to the pharmacy only to come out feeling tense, frustrated, and extremely mad because employees clearly do not care about their customers.

on 12/6/21 I spent an hour on your app trying to set an appointment to recieve a covid booster shot. It scheduled my wife at 1pm and me at 215pm I thought. It was not user friendly to an older patients. These were scheduled at Benton IL store. I drove to West Frankfort IL store to see about appointment and they were out of shots. Even though they are advertising to have them. I called the Benton store on the phone and got no answer for 20 minutes I then recalled and the front desk told me they cant answer phone while no pharmacist is there! I wanted to know if the last scheduling for me had went thru or not (app failure). Could not get it looked up because no one in pharmacy could do it! Just an overall exhausting 90 minutes with more to come later today. This is not a customer friendly store you are operating. Need to look at your policies if you want my business.

This is not a complaint but notification about why we are leaving CVS store #3508 in Martinsville, VA. My wife and I have married for 56 years and have done our business almost entirely with CVS (Revco) for medications but for the past year or so there has been numerous problems which continues to escalate which has become a nuisance. If we call to complain they tend to get defensive and say it is out of their hands and not responsible. A few examples are they will contact us and say we have something to pick up and when we get there we have nothing ready, or it was sent to another store which we have no connection or out of stock. More than once I have had to make several trips to pick up prescriptions which were not ready or out of stock which is costly to us. Once they gave me the incorrect test strips which are pretty expensive that are in a bag and I did not catch until I got home and tried to return for the correct ones and was told I could not return them since I had taken them out of the store. I had to buy enough from Ebay to get by since the insurance would allow me more. We recently went on vacation and forgot our insulin and called back to get ok to get at local CVS which worked fine until wife needed to get refill at our local store and was informed they had transferred her prescription to the vacation store. Today (12/5) she called about one and was told it was delivered on 12/3 which she has not received. She got 4 that day but not that one. Also she got wrong syringes for insulin shots at another time which she did not find until arriving home to which she was told basically she could not exchange since she had left the store. As I hope you can see the problem and understand why we will be looking elsewhere not for just wanting to but out of necessity. These are not all of the problems, but I think it is more than enough to see they are more than we should have to put up with to continue spending our money at a store who seems to not be concerned. One more thing she got an appointment to get the covid vaccine and when she arrived had to wait for over an hour because they forgot to get it out of the freezer for it to thaw! Some more customer care.

I received multiple confirmations of my flu shot and COVID booster schedule for tonight, 12/3 at 9:00 PM. I drove 30 minutes to get there and arrived a half hour early. I received text after I got there that my appointment had been canceled. When I went in to ask, I was told no by the pharmacist because they had done vaccine from 10 until 7:30 and there weren't enough pharmacists available. When I asked them to reconsider, they told me that all the shots were in the refrigerator and couldn't be given until they are room temperature. When I spoke to one of the managers, he told me that they NEVER give vaccines after 7:30 and that they have no control over the on-line scheduling system. I have a very urgent need to get both shots and searched extensively to find a time that would work. Now I am having to go out of town on a required trip this weekend without either shot and a massive inconvenience. Also, because appointments are not easily found and take about a week to schedule, this will now put me behind another week to get them. I have had this appointment since 11/28. Additionally, the form on-line takes a lot of time to fill out and it has to be filled out from scratch to reschedule.

This is horrible service and I feel that it has put me at risk.

Theresa Bouma

You people sent a pronouncement over my telephone last week saying that I needed to get a booster shot. When I called the number from the pronouncement, the man told me December first at 11am. I was there a bit early, and the dick hiding behind the screen said, "if he's not on the schedule, [censored] him" You folks are seriously screwed up, and sexist [censored] like that will destroy your business. I will never see your store in my lifetime, and I swear I will do my best to destroy your business in the future.