CVS

Hello, I stopped at Orchard/Indian Trail Aurora Illinois CVS this evening to pick up my script. I had received a text message that it was ready. When I arrived, first they could not find it, then they said it wasn't filled, then they said it was filled at another location, then they said they could not fill it because they were closing and shut the shutters in my face after 15 minutes of back and forth. The pharmacists name was Nicole and she was very sarcastic and derisive. The tech tried to help me as best she could. I am a RN and work at Delanor Northwestern and can guarantee that I will never recommend anyone to fill a script at CVS again. I would like someone to contact me about this incident. Contacting via Email is best as I work 13 hour days shifts.
Thank-you

On Dec 7th I purchased four $50.00 American Eagle gift cards which had a yellow ticket displaying that if you spent $50.00 on a card you would receive $10.00 back I spoke with customer service and received no satisfaction. To date I have received nothing.

Bought 3 ebay cards of $100 each, tried one and it didn't work. Checked for balance and said redemption code didn't exist. Called and spoke to 2 seperate ebay reps tjat both told me cards are fake. Bought on Dec 8th from store#1125, reg06, tran3775. Here is reference number from ebay so you can verify this with them. #1-[protected], I want refund.

Prescription fulfilled Toujeo insulin pens. After two injections both pens stopped working. I need them replaced. CVS, Jog Road, FL told me the only way to replace the pens is to call Toujeo. Toujeo told me the only way to replace the pens is to bring them back to CVS,

Now I have no insulin pens.

what can CVS corporate do to help me.

Larry Lofaro

Pharmacy refusing to call help desk from my insurance company to get an override authorization code to process my prescription. Pharmacist stated she has to go and there is nothing more she can do. This is the worst experience I have to endure. I'm using a insulin pump after having a kidney transplant, and it's tough when I can't keep the insulin regime consistent. I'm looking to this resolved for future. However, I'm asking for this to be dealt with now or I will be forced find another home for my prescriptions. The prescription in question is the Dexcom G6 Sensor, tried filling 12/10/21 @732pm

We have been a loyal customer of CVS in Kearney, Mo since the store opened 15-20 years ago. Recently my wife had a complete reverse shoulder replacement and was given several prescriptions for a controlled substance. I understand that there is a limit of the number of pills she can have in a certain amount of time. I told the Pharmacist to cancel two of the prescriptions and just fill the one she normally fills each month. The pharmacist filled the wrong prescription and when I picked it up she apologized and said she would contact the doctor and have him rewrite another prescription. She failed to do that. Now the doctor when we contacted him stated that the prescription had already been filled and he couldn't rite another one until January. WE have had several incidents lately of the pharmacy making mistakes. They seem to have a high turn over and no one seems to know what's up. We will no longer use CVS due to the amount of mistakes.

Went inside store. Picked up prescription. Picked out a few other items. Went to the self check out. Noticed I was being watched. Paid for my items. Then I was questioned as to what I had in my sweater pocket. My prescription and my scarf. Security then accused me of theft saying I was stealing the scarf. It was my scarf. I had it when I walked in. Then tried to detain me. It was one of the salespeople who Then said ... no this is not one of our items ... when I was " let go " I was then threatened with " you are now trespassing and will call my back up when I voiced my opinion on the matter.

No one answers the phone. I've been waiting for over 50 minutes. They said they ordered my medicine Tuesday and would be ready by Thursday. They never called and my husband went in and said it was not delivered and on hold. I will run out of my medicine. CVS staff is disgraceful

I purchased CVS cold sore treatment. I was looking for Abreva and the store was out. So, CVS brands are supposed to be (as advertised) as good as the name brand. The packaging is EXACLTY the same as well as the price give or take a couple of dollars. So, I purchased the CVS cold sore treatment at almost the same price as the Abreva in the same packaging and when I got it home, I found it was no more than an OVERPRICED tube of camphor. This does not help get rid of the cold sores.

I realize now that I didn't read the packaging well enough and that is on me. Packaging to mimic Abreva, making customers think it's the same with the price point the same, minus maybe $1 and cents, IS ON YOU CVS.

I have been a customer of CVS for 30 years and have forgiven things over the years as overcharging me for my prescriptions; not submitting to my insurance company - and never having COVID tests (What? Why?) but this is the last straw and I will be moving my prescriptions to Walgreens. Shame on you CVS.

While I realize you don't really care, I do and will tell my story to everyone who will listen. I'm not the only one with complaints such as this.

Regarding CVS Pharmacy on 1900 Ave., San Francisco, CA: issues with prescription refills: 1) appears CVS billed old insurance not my new one which I provided months earlier, 2) my doctor called over a month ago to refill 2 prescriptions but CVS only refilled one, 3) called pharmacy 4 times-can't get through to anyone, on hold for total of an hour..

Good afternoon, My name isMrs. Fatina Tyler and I am and have been a customer with your store for a number of years. I experienced a situation this morning at your store #4079 located @ 5603 Baltimore National Pike Balti more, Maryland 21228. Today 12/08/21 @ 9:30am I entered this location to purchase some Tylenol. I walked to the aisle and picked up a box of Tylenol and proceeded to the pharmacy register to purchase the item. The pharmacy tech had just finished assisting another customer. The tech walked away from the register and then asked if she could help me. I stated that I wanted to purchase the Tylenol that I had in my hand. Her words to me was that she was to busy and that she was not going to ring me up I had to go to the front. There were no other people in the line or in the store at this time. I stated to her that she just rang up a customer and her exact words to me were well I am to busy and I am the only tech here. Her name is Savanah. This was very unprofessional. I shop as this store and receive my medicine for me and my husband there often. Never have I had to experience unprofessionalism such as this before. I am not sure what happen with the persons that were working there before now doing the early part of the COVID-19 who had been there for years but you may need to get them back. This type of unprofessionalism plays a big part on business. My insurance is covered with your copy but after this experience I no longer want to be apart of this establishment. I had surgery on yesterday and had to come into the store to get medicine. This is so upsetting. Something needs to be done. I was also informed that she is very nasty and smart to customers as well and this was mentioned to me from a customer leaving out. I will be waiting for a response to this matter. This is not what you expect from a big name company such as yours. I am sure your company does not tolerate this type of behavior. Thanking you in advance for your help. My point of contacts are listed below. Thank you again.

Yours truly,
Fatina Tyler
email: fatina.[protected]@maryland.gov
ffossett1965.[protected]@gmail.com
[protected]

I picked up two prescriptions, AMLODIPINE BESYLATE 5MG, & METFORMIN HCL 500 MG. i noticed the two pills looked identical so I looked online and confirmed I had two prescriptions that were the same!
I brought them into the store and saw the pharmicist about it. She also confirmed they had made a mistake! UNBELIEVABLE! I could have died from taking double the amount.
No apology, no manager to speak to me about it. What kind of service is this?
I would like to speak to someone in Corporate about this horrible event.