CVS

Hello, I would like to voice my dissatisfaction with my local CVS in Mount Sterling, Ky. They are an authorized UPS drop off location. I gave my UPS package to the lady clerk at 9:45 pm on [protected]. This was a time sensitive package and I assumed it would go out sometime the following day. I received a message from the company that received said parcel on 9-4-2022. Apparently my package was not shipped from the location I dropped it at until 9-3-2022. This leaves me with getting a new order from that company and having to resubmit it once again because it apparently laid around at CVS for 4 days before someone say fit to have it picked up. This will likely cost me a copay of some kind on my health insurance, if it will pay at all, due to a duplicate type of situation. I hope someone will address this situation so nobody else has to deal with this kind of problem. Thank you, D.C.

I’ve had nothing but trouble since I started using Cvs three years ago.Unfortunately, I have to use that pharmacy because my insurance requires me too! However every single month I have to call my doctor and get them to re-fax it not once but twice what refills I need because Cvs never has them on file or even has them ready for me every single month no lie.Well I go yesterday to pick up my prescription and I noticed it was $14 which isn’t a lot of money But I’m used to paying three dollars for the specific prescription so I asked the young lady did you run my insurance and she said yes it was $60 and now it’s 14$ she lied to my face I will send a copy of the receipt and I do want a refund ! Thank you

Store # 5883 this morning I'm waiting in line in Kosciusko MS CVS pharmacy drive-thru. It says on the sign they open at 10:00 AM. But they refuse to open the window. There's a lot of people behind me I proceeded to call inside because it was 10 minutes then 25 minutes of waiting. I go inside and the pharmacist proceeds to tell me they had to catch up. He had a rather loud rude voice and he was talking to another customer about a weight loss shot. The lady cashier was kind and graceful but the pharmacist has bad customer service skills.

The CVS in Target at 7900 Wake Forest Rd in Raleigh NC routine screws up filling prescriptions and has HORRIBLE customer service.

They ROUTINELY swap/rotate the staff to the point noone knows where anything is, prescriptions are not filled when needed, the locations is purposefully understaffed every day.

When they don't have your Rx, and don't feel like looking for it they tell you to leave and they'll contact you later. When you refuse to leave till they find your meds because you NEED YOUR MEDS because they haven't filled the Rx for a week...the call the Taleigh police department to have you removed from the pharmacy because you are making things uncomfortable for them

September 8, 2022 after 5:30 pm in the drive thru. No receipt for any other information. The pharmacy staff put the medicine in an installed bag. My card and medicine rolled under the vehicle and my son had to retrieve it, which is dangerous. When I called to speak to someone at the Clarksville, VA store, the pharmacy hung up on me and the manager suggested I call the pharmacy. I also did not receive a receipt.

I visited your Novato Blvd. store in Novato. The checker Brittany was very unfriendly, to myself and other customers. As I frequent this store, I always notice this about her disposition. It would be nice to shop in this store without the dark cloud and some good customer service.

She seems very disinterested in anything to do with product information or helping with questions.

Sirs;

I'm not so sure that you've actually thought this process through in it's entirety. I get a 30 day script from a pain management Dr. yet you push it back to 35 days. I understand the the why's yet I would like to know the Doctors name and DEA# that is actually looking and studying my medical file so I can file a Federal Law suite for medical malpractice. Since I'm in one state and the parent company is in another it would go to the federal level. I try to hold over extra to meet your rules but with working 16-18 hour days and old age and arthritis and gout like they have never scene (6 surgery's due to gout), at times it is hard to hold over. Reason for the script and amount is because it dulls the pain so I can move. It doesn't make me loopy or stupid but allows me to actually continue to move and work so I can pay the bills.

I live in a county that has a high classification of over dosing. I can't help the irresponsible ones abusing the narcotic except maybe have the Narcan on a 5 day delay.

Have you ever hurt so bad you get depressed? You may hear today is a good day or today is a bad day due to the pain. Do you really and truly understand why the Doctors and nurses ask you if you want to hurt yourself? In my opinion because the alternative; as bad as it maybe, is because one is so tired of living in pain that it drives one into depression to make the decision to finally stop hurting. Due to the change in your protocol of 35 days instead of 30 due you think you might actually push someone to that decision due to the amount of pain they are in? (And no I'm not suicidal)

Lastly I would think about lost of wages because I'm unable to move due to the pain. Heat packs, hot tub, Tylenol and every other OTC medication to help does little. The pain and suffering aspect of your decisions to change my script from a 30 day to a 35 script is mind altering. Even the Insurance company was even asking who in the world is changing your script? I see where the doctor wrote for a 30 day and we have it on file and since you've been taking this for sometime, someone is changing what the doctor wrote.

I'll close by saying and summing it up if you still don't understand;

Medical malpractice

Loss of Wages

Pain and Suffering

Sub-standard Products (Generics-they maybe FDA approved, they do little)

Altering Prescription's on another's DEA's number.

Proof that you may due this from getting sued in attempt to protect the company. Rather a smoke screen that you're trying to help society but when the real reason maybe to prove that the all mighty dollar is more important to the board than the quality of life to the customer's that spend their hard earned money at your locations which I might add lacks in several areas.

Short staff, receiving wrong medications, shorts your medications, doesn't auto fill your medications, trash in the isles, the shelves are empty (that maybe beyond your control) and this is not just at one location.

Maybe I will reach out to a "one call, that's all type attorney", and make you re-think you're blanket type coverage decisions instead of individual one's for your customers. It's just a thought to wake you all up. What do I have to loose. It's like your playing God with my quality of life.

Your pharmacist are in place for a reason, have them call and continue to verify the scripts and if they feel they are fraudulent, have them call a Hotline to have the ones that originally wrote the script investigated.

Hello, I am a physician and the female pharmacist in gulf breeze Florida working 9/3/22 just provided myself and my patient the worst service I have ever experienced in more than 30 years of calling in prescriptions.The patient went to the pharmacy to get 3 rosuvastatin 20 mg pills to tide her over on her vacation. They called me through the on call service. The pharmacist would not speak to me over the phone the patient was carrying. So the patient got me the relevant information through the service and I called and spoke to her. She was belligerent and rude, during the conversation she claimed she didn't need to be nice because pharmacists are in such high demand in Florida. I understand the world has changed but you can not accept this behavior from you pharmacy staff.

CVS Manager

1902 Brooks Street

Missoula, MT 59801

Dear CVS Pharmacy/Store Manager

This letter is being sent in compliance with Montana law. It is a 30-day notice of intent to sue CVS for the following reasons below.

I placed a prescription with CVS Pharmacy and your intern quoted me a price of $7.00 for the prescription. When I arrived at CVS at 1902 Brooks St. in Missoula, Montana I was told the prescription would cost $15. he told me it was the wrong price quoted. I drove 40 miles Round Trip to your location from Potomac, Montana

The Intern pharmacist also started giving me advice on the prescription. On that date, The intern pharmacist was working alone. The intern also told me that I should not be complaining. "You can afford the extra money. He said That is why I did not call you to tell you I made a mistake.

He would not fill the prescription for $7. I had to go to Osco drugs to get the prescription which required me to drive back into town and wait another day to get the prescription filled. The prescription at Osco it was $7

The broke many Montana laws and the corporate office said he was working with a pharmacist who was out to lunch. The pharmacist was not present in the store. CVS needs to pay me restitution for my travels which I am demanding $100 in Cash, not a gift card. I am also demanding $1000 for my mental anguish.

Under Montana civil law. You have 30 days to respond to this letter. I am giving you 40days. If a settlement is not reached, I will file a civil suit in Missoula, Montana court.

don iarussi

[protected]

Anisha johnson stated my dr mayer did not refill my prescription. I went to cvs.Com and it was ready for refill. So, since they do not pay attention. I refilled online. My 74 yr. Old husband just got back from cvs 2175 main st. Dunedin fl, 34698 store #4987 with nothing. I need my refill today. Why did she not pull up on computer and see refill requested?

this cvs is horrible. Also, phone has been out of order all day.

Patti thivierge

On 8/8/22 @ 12:46 PM I spoke with a Noreen at your customer service # in regards to my current extra care card # not matching the coupons, extra care bucks and discount coupons. This had been going on for a number of years. She took out all my current information and put in my new address,my name,new phone, # email address and told me what my new extra care card number would be with the last 4 digits of 9705. Told me when I went into store give them the new # and/or my new phone #. My new card would be here within 2-4 weeks.

Went into the store to make a purchase on 8/22/22 W/O new card and there was no information in the system either old or new. I have not received my new card yet. I have coupons I can't use- can't use for Pharmacy pickups. So either get my new card here in 2 weeks and put all my new info in or I will take my business , which is a lot, elsewhere.

Bill Cauley

I have used the CVS pharmacy at 2020 eakin rd. Columbus Ohio 43223 since I was a teenager ( I am now in my 40s). My first issue wa about to months ago with a pharmacist named Brittany who rudely and loudly tried to tell me the medication I was picking up can't be filled until after 12:00 due to store policy. I knew that was incorrect because I had been receiving that medicine for 3 years and never had a issue. She stated the medication I was taking so loud everyone waiting could hear. I complained to corporate who got in contact with the manager who said they would address it. The next time I went to fill it she again wouldn't fill it till noon with a hateful attitude so I complained again. Yesterday I called because I had a prescription that was sent in by my doctor 2 days prior and they had not filled it. The young man who works under Brittany said it wasn't there. I informed him my doctor called it in and he said have my doctor do it again they don't have it and hung up the phone. I spoke to my doctor who said they sent it on the 29th and spoke directly to the pharmacist which I'm just going to assume was Brittany at this point. I called CVS from my number twice and both time was hung up on until I called from a different phone. I stayed the reason I was calling gave them my name which the person must have thought was funny because he began to giggle. My prescription was there the entire time.