CVS

I was at store #2973 in Richmond, VA (2400 E Main St) on September 14, 2022 around 5:35 PM. I originally had a psychiatric medication that was supposed to be filled at another CVS location on Monday of this week but they kept saying the order was delayed. After two days without my medication, I was having noticeable withdrawal side effects and called the pharmacy to ask that it be transferred to another location that had the pills in stock; I specifically asked that they prioritize the prescription because I was feeling very off from not taking it for 2 days and sat on hold while that pharmacist called store #2973 at around 3 PM to confirm they had the medication in stock and that they could fill it within an hour. I receive text message updates and by 4:45 PM had not gotten a message letting me know the prescription was ready, so I called and was notified by the automated voicemail machine that my prescription would be ready at 5:01 PM (this is the "promised" time listed on the packaging of my medication as well - I can provide pictures if needed). I waited until 5:10 at which time I called again and chose the option to notify the pharmacist that I was on my way to pick up.

When I arrived at 5:35 PM, I was greeted by an employee by the name of Marianne (sp?) who told me my prescription would not be ready "for at least another 45 minutes". I asked why it would take so long considering the automated message told me 5:01 and I initially asked for a prioritization on my medication. She very rudely told me that they are short staffed and the longer I complain to her, the longer it will take for my medication to be filled. I said "the pharmacist at your other location specifically called and asked you guys to rush this over 2 hours ago" and she denied ever receiving a phone call (which I 100% know is untrue - why would the other pharmacist lie to me about speaking with you on the phone?! I also sat on hold for 10+ minutes while she called) I replied "I don't really care if you're short staffed - I work in healthcare, I know how this works. You can't just keep putting off somebody's psychiatric medication - you need to fill my prescription, I feel sick." To which she responded "Well, if you don't care I don't care" and shut down her register, opening up a new line and helping the next guest. When I asked for her name so I could make a complaint (she had NO badge anywhere on her uniform), she refused. I had to go to the manager at the front of the store to get her name - that is why I'm unsure of the spelling.

Lo and behold, my medication was filled within 10 minutes which makes me feel like she gave me the "at least 45 minute" quote as a way to draw a reaction out of me. Like I said, I work in healthcare so I completely understand the constraints of being short staffed. But if you can't understand why somebody would be upset about being jerked around over medication that, if not taken, can literally send them into psychosis, you need to NOT work at a pharmacy. She has no idea what I, or any other customers of that pharmacy, are going through when we come pick up our medications and it makes no sense to have somebody that rude dealing with such sensitive subject matter.

I arrived at my CVS at 2 today after their lunch. My survey ID # [protected] . My cashier was Ashley (I think she was new or from another store) I could only pick up my son's 2 RX, she said I had none, I told her I had text and tried to show it to her on my phone, she wouldn't even look at it, said to take it to drop off...Went to drop off and showed it to that lady, she looked it up and found it with no problem at all. She told me to walk back over and she would ring me up.

I was furious , I have worked in health care for 47 years and nobody needed to act like that. She was slow and would even try to help. She looked once and then dismissed me.

There was alot of people watching her do this to me. I get $1000's of RX a month there. So I should not be treated like that.

Someone should reprimand her, I'm sure I wasn't the first.

Thanks

cvs pharmacy :

my wife is in a post op - pre op transition, has an infection and having amputations. cvs pharmacy has a had an attitude and almost refuses to fill her emergency perscriptions in a timely mannor. we have been waiting 3 days and everytime we call they disrespectfully tells us they are under staffed and too busy. i have been in there multiple times and every time i go in there they have 4+ people working. i am soooo fed up with watching my wife suffer that i have filed a BBB complaint, hired a lawyor and started a local petition with almost 1100 signitures since my entire area of neighbores are fed up with the crap.

We do NOT use CVS nor have an account, but you keep charging me...

Description

CVS CarePass [protected] RI 09/08

Also known as

CVS

Method Online,

mail or phone

Card number (...9103)

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I called the number above and I was accentually told to kiss off and the supervisor never answered to phone after 35 minutes of waiting...

I have a MAJOR training concern about Scott. I have my receipt and CVS store coupon. I was in CVS to by Tylenol cold + flu and a bag of candy.

The candy cost $5.99

The Tylenol cost $16.99

Total $22.98

tax .45

Grand total $25.03

I asked scott to apply the 30% off one item and the few cents that I had from the extra care (I can not remember the amount. It was less than 0.50) I then gave him a CVS coupon for $2.00 off $10 on any adult Tylenol pain reliever.

He told me the amount due was $25.03

I paid it.

Once I got to my truck I noticed none of the coupons got applied. I then reentered the store. I kindly asked Scott to show me where those coupons were subtracted. He then said it will not show on your receipt but it showed on his screen. I then started to explain even if it didnt show on my receipt the total isnt correct math wise. I should have paid less. At that point the entire conversation went down hill. He would not lesson for nothing. I then asked him when did thing change because the coupon dreak down is ALWAYS ALWAYS on the receipt. At that point, I requested a refund. Then he didnt want to do that at first because he said the coupons wouldnt be any good and that I would loose money. I then told my brother (which was with me to count the money that he gives you back because he isnt understanding SIMPLE math. Plus he isnt taking the time to listen to what I was saying in order to clearly see nothing was taking off any other the items. I 100% want someone from management to call me. I personally want to bring the receipt and the coupon back up there. I want the manger to go over it with scott and I. If I am wrong I want to offer an apology to him. If he is wrong he need to offer me and apology because it didn't have to be this way. I am ALWAYS in this store. As a matter of fact I have some other the staff names memorized because they are ALWAYS nice and kind. Scott needs better customer service training.

Now pause...what is more concerning to me is the money side of the business. He doesnt need to dealing with money if he doesnt understand basic math as it relates to subtraction. He can mess up and causes CVS to loss money and a customer.

Train me or train Scott. Please express to Scott he needs to talk less and listen to UNDERSTAND more. I got the refund and drove over to Walgreens. Paid MORE for the item and purchased additional items. I never got to walgreen but I did today all because of Scott. I 200% know if Cathy would have been there this would have NEVER happened. I love Cathy because she goes above to make sure customers find items and BUY those items. She is a hard worker! Scott needs to learn from her. Please call me at [protected]. I will come to the store and show you everything as I am saving these coupons and receipt. Thanks

On 9/13/2022 at 9:30 at I went into ( CVS Nixa Missouri). It is always dirty This is not my first complaint against this store. It appears they never vacuum. Every time I have to go in there it’s dirtier than before . There is Absolutely no way that store could’ve been vacuum that morning before opening. It opens at nine I was there at 9:30 and it was nasty dirty I refuse to pick up a prescription there

A couple of days ago I picked up my 90 day prescription for Levothyroxine. I know from past experience to "count" them to ensure the actual quantity on the label and what I paid for were the same.

As previous incidents I had 80 of 90 pills. The issue is not the cost, very cheap prescription, or the inconvenience, which does take time, but the repeated disregard for quality control.

The last time was a different prescription and then I received OVER the stated quantity by a large margin. This is the 5th time (at least) in the last 2 years this has happened.

Now - I ALWAYS count my pills. And I report to corporate. And I complained to Northrop Grumman, my husband's employer. But I would have to go out of network to use another pharmacy.

CVS does not care about quality control. All employees should quit and go work for walgreens while they still can

At the age of 73, handicapped and fragile I've spent the past 5 days attempting to receive medication that is back-ordered. At first they sent me a number to call to identify stores that may have these meds. The number was not in service. I have been taunted and threatened by 'customer support' employees. I have been guaranteed a return call with information- never received.

Support at this company appears to come with rules for behavior on the part of the consumer. Try listening to the completely irrelevant 'fillers' about a new Covid drug, and 'press this for this' none of which have any pertinence.

'Darien' repeatedly taunted me- 'can you hear me' over and over- I then asked 'are you taunting me?" He- "Are you taunting me?"

I have wasted prime- time hours too many attempting to get medication that is critical to my health.

At today's last conversation I was informed that now because the prescription had surpassed the number of days to fill my physician would have to re-order.

CVS employs and reinforces, fails to address the "Customer as enemy."

Hello, I would like to voice my dissatisfaction with my local CVS in Mount Sterling, Ky. They are an authorized UPS drop off location. I gave my UPS package to the lady clerk at 9:45 pm on [protected]. This was a time sensitive package and I assumed it would go out sometime the following day. I received a message from the company that received said parcel on 9-4-2022. Apparently my package was not shipped from the location I dropped it at until 9-3-2022. This leaves me with getting a new order from that company and having to resubmit it once again because it apparently laid around at CVS for 4 days before someone say fit to have it picked up. This will likely cost me a copay of some kind on my health insurance, if it will pay at all, due to a duplicate type of situation. I hope someone will address this situation so nobody else has to deal with this kind of problem. Thank you, D.C.

I’ve had nothing but trouble since I started using Cvs three years ago.Unfortunately, I have to use that pharmacy because my insurance requires me too! However every single month I have to call my doctor and get them to re-fax it not once but twice what refills I need because Cvs never has them on file or even has them ready for me every single month no lie.Well I go yesterday to pick up my prescription and I noticed it was $14 which isn’t a lot of money But I’m used to paying three dollars for the specific prescription so I asked the young lady did you run my insurance and she said yes it was $60 and now it’s 14$ she lied to my face I will send a copy of the receipt and I do want a refund ! Thank you

Store # 5883 this morning I'm waiting in line in Kosciusko MS CVS pharmacy drive-thru. It says on the sign they open at 10:00 AM. But they refuse to open the window. There's a lot of people behind me I proceeded to call inside because it was 10 minutes then 25 minutes of waiting. I go inside and the pharmacist proceeds to tell me they had to catch up. He had a rather loud rude voice and he was talking to another customer about a weight loss shot. The lady cashier was kind and graceful but the pharmacist has bad customer service skills.

The CVS in Target at 7900 Wake Forest Rd in Raleigh NC routine screws up filling prescriptions and has HORRIBLE customer service.

They ROUTINELY swap/rotate the staff to the point noone knows where anything is, prescriptions are not filled when needed, the locations is purposefully understaffed every day.

When they don't have your Rx, and don't feel like looking for it they tell you to leave and they'll contact you later. When you refuse to leave till they find your meds because you NEED YOUR MEDS because they haven't filled the Rx for a week...the call the Taleigh police department to have you removed from the pharmacy because you are making things uncomfortable for them

September 8, 2022 after 5:30 pm in the drive thru. No receipt for any other information. The pharmacy staff put the medicine in an installed bag. My card and medicine rolled under the vehicle and my son had to retrieve it, which is dangerous. When I called to speak to someone at the Clarksville, VA store, the pharmacy hung up on me and the manager suggested I call the pharmacy. I also did not receive a receipt.