CVS

9/20/22.Spent 2 hrs trying to cancel my Care Pass subscription on line. When I enter the cancel the page goes to verify and enroll. I then spent about 20 minutes on the phone with a person named Ann at [protected]. I gave all my info. She asked for last 4 of my billing card. I gave last 4 of the card I used. She said it was wrong and would not cancel. I am thoroughly disgusted with the service at the store level where when I call nobody answers for 7-35 minutes. There was a mistake on 1 of my prescription necessitating my waiting in the store. The phone ringing and announcement of a call kept happening with nobody picking up the call. I would never recommend CVS or Care Pass. If anything, I would do my best to dissuade anyone from experiencing the pain from either. The 2 day free shipping ended up being 8 days on my last order. I do a lot of travelling so that is inconvenient. You folks have a lot of problem areas. I am a retired Kroger mgt person. If I could, I would get all my scripts filled by them.

9-20-22 I called in tears over my prescriptions and cannot remeber the whole conversation, but the pharmacist, young, fat, acne, at the drive thru window called me rude. I h aad told her not to talk down to me and call me honey and she stated it was endearment. A pharm acy degree does n ot give you the right to act like God. Her superior, arrogant attitude is typical of the CVS pharmacists I have dealt with. It is a shame she spent money on 6 years of education to act worse than a 5-year-old. If I had called her a name or ugly, fat, and pimple-face, I would have been rude. Yes, I am having a great time callingg her fatso. I have 3 college degrees and am 40 years older. Never treat your elders like that. Learn some social skills.

On 9/16/22 I was on hold for almost two hours trying to refill a medication. Once I finally spoke to a person they informed me it would be ready the following morning. When I called to ensure it was ready (because they are never ready), I was informed that my insurance had declined. I informed the employee that I pay cash for the prescription as I had for the past year. I was told that's not allowed and being it was a Saturday, I had no way to contact a dr. While waiting in line I observed an elderly person...3 actually...and heard her ask if the phones were broken because she had been trying to have her medication refilled and delivered for over a week. Her lifesaving medications. The tech very rudely informed her that they were understaffed and she could wait 30 minutes for her meds. There were three people working and four people in line...two of the employees were literally standing in a corner chatting. The pharmacy blames the entire situation on corporate and claims that they were told it's not feasible to hire additional employees. There is no excuse for keeping a store open if they cannot do their jobs. This store is connected to our local VA. I have filed a complaint with them as well informing them how they are treating our vets. It is only one specific store in our town as the other is quite capable. I transferred my prescriptions to another pharmacy and CVS only transferred three, then I had to call to have an additional four, and then had to call again today for two. I am diabetic and these medications are needed.

On Sept. 19, 2022, I had an appointment to receive the flu vaccine at CVS Store #807 located at 1024 Broadway, Thornwood Center Thornwood, NY 10594

[protected].

When I got there, they said they didn't accept my MEDICARE ADVANTAGE Insurance AND that I wasn't registered with Medicare.

I have been a Medicare member since Feb. 2016.

I called my UHC insurance provider to verify my status and they showed me as a current member and that I was also a Medicare member.

I had the UHC associate speak to the pharmacist at this store but to no avail.

I then went down to another CVS store in my neighborhood, Store #2047 located at 660 Columbus Ave, Rose Hill S/c Thornwood, NY 10594

[protected].

I was in their system there and I received my flu vaccination.

I called Medicare and they confirmed I am a member.

What the heck is going on with store #807?

Jeanette Spoor

[protected]@verizon.net

[protected]

I have a complaint regarding my medication refills. I've been on this medication for 10 years and the pharmacy never has back up in stock. each time they have to order it. Also I can not put in a refill until 2 days before it is up. I placed this refill on Sat the 17'th. I then was told they do not have it in stock, they would have to order it and would no be in till the following Monday. I am currently out of medicine and this is continually happening. This time I contacted my lawyer and was told, if anything happened to me since I am unable to get my medicine, CVS would be responsible. I then was told it would be a reason for a law suit. The store I am working with is store number 1803 2 West Center st. West Bridgewater Ma. They also told me if they did not receive the medicine by Monday, they would try to find another store. The problem is I can not drive and walk to the CVS on 2 West Center st. I have spoke to you previously about this problem and nothing was done. that is why I contacted my lawyer this time to determine what my options were.

I purchsed 4 target gift cards on friday september 16th totaled $700.00 3 $200.00 dollar cards and 1 $100.00 target store online order is telling me the cards have a 0 balance I took them back just now they told me there was nothing they can do, this is really wrong they cost me $700.00 michael wright [protected] I called the phone number on back of the gift cards it said 0 balance somebody did not know what they was doing when ringing them up I have the reciepts this is so wrong if nothing is done about this I am going to put it in the paper,

arrived to pick up my scrips no line. No one could actually process a check at the pharmacy 1/2 hour and 5 pharmacy workers later, until someone actually knew how to process the check . I was treated to being viewed as though I was trying to pass a bad check by all the people milling about the store. I was actually asked for the $20.00 meds back at one point . This was in spite of them having my check numbered in the six thousands and signing multiple disclaimers on the screen as well as, having my address printed on the check. NOT ONE PERSON WAS DECENT ENOUGH TO EVEN SAY THEY WERE SORRY FOR THE PROBLEMS THEY WERE HAVING. Considering checks are supporting documents for TAX RETURNS, and not everyone wants to share an itemized charge bill or bank statement with the IRS; they have a machine to process them it is REALLY RICH THAT I WAS MADE TO FEEL LIKE I WAS TRYING TO GET OVER THEM. I was actually, told by customer service, 'well young people don't use checks'...MY REPLY TO THAT IS THAT A 74 YEAR OLD IS EXPECTED TO DO E-MAIL AND TEXT MESSAGE THAN IT IS NOT AN EXCUSE!

MY ADVICE TO ALL IS THE FOLLOWING IF THEY CAN'T LEARN TO PROCESS A CHECK ...DO YOU REALLY WANT THEM TO PROCESS YOUR SCRIPTS OR PUT A NEEDLE IN YOUR ARM...THESE TOO, REQUIRE TRAINING!

I was on the phone trying to reach the pharmacy on 4/16/2022. I was waiting for someone to answer for 47 minutes, and then the call suddenly hung up. Called again and the same thing happened after waiting for over 45 minutes. Lately they have been taking at least 30 minutes to answer the phone, no matter when I call. My prescriptions always say to contact the pharmacy to refill them, so I never can just refill them online. This is ridiculous because I need to get my medication, and I am tired of having to set aside a whole afternoon to just sit on the phone and never get my refills.

I was at store #2973 in Richmond, VA (2400 E Main St) on September 14, 2022 around 5:35 PM. I originally had a psychiatric medication that was supposed to be filled at another CVS location on Monday of this week but they kept saying the order was delayed. After two days without my medication, I was having noticeable withdrawal side effects and called the pharmacy to ask that it be transferred to another location that had the pills in stock; I specifically asked that they prioritize the prescription because I was feeling very off from not taking it for 2 days and sat on hold while that pharmacist called store #2973 at around 3 PM to confirm they had the medication in stock and that they could fill it within an hour. I receive text message updates and by 4:45 PM had not gotten a message letting me know the prescription was ready, so I called and was notified by the automated voicemail machine that my prescription would be ready at 5:01 PM (this is the "promised" time listed on the packaging of my medication as well - I can provide pictures if needed). I waited until 5:10 at which time I called again and chose the option to notify the pharmacist that I was on my way to pick up.

When I arrived at 5:35 PM, I was greeted by an employee by the name of Marianne (sp?) who told me my prescription would not be ready "for at least another 45 minutes". I asked why it would take so long considering the automated message told me 5:01 and I initially asked for a prioritization on my medication. She very rudely told me that they are short staffed and the longer I complain to her, the longer it will take for my medication to be filled. I said "the pharmacist at your other location specifically called and asked you guys to rush this over 2 hours ago" and she denied ever receiving a phone call (which I 100% know is untrue - why would the other pharmacist lie to me about speaking with you on the phone?! I also sat on hold for 10+ minutes while she called) I replied "I don't really care if you're short staffed - I work in healthcare, I know how this works. You can't just keep putting off somebody's psychiatric medication - you need to fill my prescription, I feel sick." To which she responded "Well, if you don't care I don't care" and shut down her register, opening up a new line and helping the next guest. When I asked for her name so I could make a complaint (she had NO badge anywhere on her uniform), she refused. I had to go to the manager at the front of the store to get her name - that is why I'm unsure of the spelling.

Lo and behold, my medication was filled within 10 minutes which makes me feel like she gave me the "at least 45 minute" quote as a way to draw a reaction out of me. Like I said, I work in healthcare so I completely understand the constraints of being short staffed. But if you can't understand why somebody would be upset about being jerked around over medication that, if not taken, can literally send them into psychosis, you need to NOT work at a pharmacy. She has no idea what I, or any other customers of that pharmacy, are going through when we come pick up our medications and it makes no sense to have somebody that rude dealing with such sensitive subject matter.

I arrived at my CVS at 2 today after their lunch. My survey ID # [protected] . My cashier was Ashley (I think she was new or from another store) I could only pick up my son's 2 RX, she said I had none, I told her I had text and tried to show it to her on my phone, she wouldn't even look at it, said to take it to drop off...Went to drop off and showed it to that lady, she looked it up and found it with no problem at all. She told me to walk back over and she would ring me up.

I was furious , I have worked in health care for 47 years and nobody needed to act like that. She was slow and would even try to help. She looked once and then dismissed me.

There was alot of people watching her do this to me. I get $1000's of RX a month there. So I should not be treated like that.

Someone should reprimand her, I'm sure I wasn't the first.

Thanks

cvs pharmacy :

my wife is in a post op - pre op transition, has an infection and having amputations. cvs pharmacy has a had an attitude and almost refuses to fill her emergency perscriptions in a timely mannor. we have been waiting 3 days and everytime we call they disrespectfully tells us they are under staffed and too busy. i have been in there multiple times and every time i go in there they have 4+ people working. i am soooo fed up with watching my wife suffer that i have filed a BBB complaint, hired a lawyor and started a local petition with almost 1100 signitures since my entire area of neighbores are fed up with the crap.

We do NOT use CVS nor have an account, but you keep charging me...

Description

CVS CarePass [protected] RI 09/08

Also known as

CVS

Method Online,

mail or phone

Card number (...9103)

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I called the number above and I was accentually told to kiss off and the supervisor never answered to phone after 35 minutes of waiting...

I have a MAJOR training concern about Scott. I have my receipt and CVS store coupon. I was in CVS to by Tylenol cold + flu and a bag of candy.

The candy cost $5.99

The Tylenol cost $16.99

Total $22.98

tax .45

Grand total $25.03

I asked scott to apply the 30% off one item and the few cents that I had from the extra care (I can not remember the amount. It was less than 0.50) I then gave him a CVS coupon for $2.00 off $10 on any adult Tylenol pain reliever.

He told me the amount due was $25.03

I paid it.

Once I got to my truck I noticed none of the coupons got applied. I then reentered the store. I kindly asked Scott to show me where those coupons were subtracted. He then said it will not show on your receipt but it showed on his screen. I then started to explain even if it didnt show on my receipt the total isnt correct math wise. I should have paid less. At that point the entire conversation went down hill. He would not lesson for nothing. I then asked him when did thing change because the coupon dreak down is ALWAYS ALWAYS on the receipt. At that point, I requested a refund. Then he didnt want to do that at first because he said the coupons wouldnt be any good and that I would loose money. I then told my brother (which was with me to count the money that he gives you back because he isnt understanding SIMPLE math. Plus he isnt taking the time to listen to what I was saying in order to clearly see nothing was taking off any other the items. I 100% want someone from management to call me. I personally want to bring the receipt and the coupon back up there. I want the manger to go over it with scott and I. If I am wrong I want to offer an apology to him. If he is wrong he need to offer me and apology because it didn't have to be this way. I am ALWAYS in this store. As a matter of fact I have some other the staff names memorized because they are ALWAYS nice and kind. Scott needs better customer service training.

Now pause...what is more concerning to me is the money side of the business. He doesnt need to dealing with money if he doesnt understand basic math as it relates to subtraction. He can mess up and causes CVS to loss money and a customer.

Train me or train Scott. Please express to Scott he needs to talk less and listen to UNDERSTAND more. I got the refund and drove over to Walgreens. Paid MORE for the item and purchased additional items. I never got to walgreen but I did today all because of Scott. I 200% know if Cathy would have been there this would have NEVER happened. I love Cathy because she goes above to make sure customers find items and BUY those items. She is a hard worker! Scott needs to learn from her. Please call me at [protected]. I will come to the store and show you everything as I am saving these coupons and receipt. Thanks

On 9/13/2022 at 9:30 at I went into ( CVS Nixa Missouri). It is always dirty This is not my first complaint against this store. It appears they never vacuum. Every time I have to go in there it’s dirtier than before . There is Absolutely no way that store could’ve been vacuum that morning before opening. It opens at nine I was there at 9:30 and it was nasty dirty I refuse to pick up a prescription there

A couple of days ago I picked up my 90 day prescription for Levothyroxine. I know from past experience to "count" them to ensure the actual quantity on the label and what I paid for were the same.

As previous incidents I had 80 of 90 pills. The issue is not the cost, very cheap prescription, or the inconvenience, which does take time, but the repeated disregard for quality control.

The last time was a different prescription and then I received OVER the stated quantity by a large margin. This is the 5th time (at least) in the last 2 years this has happened.

Now - I ALWAYS count my pills. And I report to corporate. And I complained to Northrop Grumman, my husband's employer. But I would have to go out of network to use another pharmacy.

CVS does not care about quality control. All employees should quit and go work for walgreens while they still can

At the age of 73, handicapped and fragile I've spent the past 5 days attempting to receive medication that is back-ordered. At first they sent me a number to call to identify stores that may have these meds. The number was not in service. I have been taunted and threatened by 'customer support' employees. I have been guaranteed a return call with information- never received.

Support at this company appears to come with rules for behavior on the part of the consumer. Try listening to the completely irrelevant 'fillers' about a new Covid drug, and 'press this for this' none of which have any pertinence.

'Darien' repeatedly taunted me- 'can you hear me' over and over- I then asked 'are you taunting me?" He- "Are you taunting me?"

I have wasted prime- time hours too many attempting to get medication that is critical to my health.

At today's last conversation I was informed that now because the prescription had surpassed the number of days to fill my physician would have to re-order.

CVS employs and reinforces, fails to address the "Customer as enemy."