Cracker Barrel reviews & complaints 497
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manager restaurant service order breakfast waitress food system location customer floor chicken cashier seated server staff problem website waitresses dinnerNewest Cracker Barrel reviews & complaints
gift card
I recieved two gift cards. Went to use it in Orangeburg, SC. First gift card was fine. The second one the cashier said was not active. Asked what I could do. She said to call customer service. After hours, so I couldn't talk to anyone. Their retail manager wasn't in. So I have been contacting Cracker Barrel through email for two weeks now. No reply to messages I have left for customer service and my emails have not been returned either. Why is it you can't talk to a live customer service person? I need answers about the gift card.
Claimed loss: $25.00
Desired outcome: another gift card for $25.00 plus I should be reimbursed for my troubles.
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Never go to a Cracker barrel again
This place was DIRTY, with terrible food! NASTY! We should have gotten up and left when we sat down at the dirty, sticky table with the dirty sticky gross menus we were handed! Chair next to be had gravy or some white slimy substance all over it too! Ordered our food, ten minutes later waitress came out to say they have no MASHED POTATOES left! I said then I want to change my order because Chicken Fried Chicken doesn't go with french fries! She said the order was already in, so we didn't have the choice of changing our order now! My chicken was dry, the french fries were greasy, the bowl of corn was cold, could it get any worse than this? My wife's Chicken N Dumplings were a bowl of tasteless mush! No texture whatsoever to the dumplings, mush is the best way I can describe them! When they told her as well they had no more mashed potatoes, she opted for a side of "Sausage Gravey" figured that would taste good over the four dried out biscuits they brought over to the table. YUCK! Nasty, tasted like paste with Ham Grease in it! No pork sausage, nothing but a white creamy substance that even the waitress was laughing at! The only thing even close to edible on the table was the Macaroni and Cheese and it was dried out but we picked at it like a couple of birds trying to get a little nutrition in our stomachs after a six-hour drive from Florida heading home to Michigan! I knew we should have gone to the Waffle House next door, but the wife insisted on Cracker Barrel because she said they have such a large selection of food! This was the most disgusting, gross, meal we have ever been served, we will never ever set foot in another Cracker Barrel in our lives and now I know why they let campers park in the back taking up all of the parking spaces for free, because that's the only way they are going to get people to come in there and eat this nasty stuff not fit for a dog! Even the gals at the front check out were laughing about our experience, they did offer to get the Manager and I was like whats the point? We weren't trying to get a free meal, we just wanted a fair hot meal with all the fixings like they advertise and instead we had the worse meal we have ever had at any restaurant in our entire life! Don't spend the $45.15 we gave you too quickly, because it is the last dime you will ever see from this customer, Cracker Barrel should be ashamed of themselves! Going to send a copy of this to the Corporate Offices too, who knows, maybe they have no clue what a bad name this particular place is giving them and should send a representative from Corporate in to try the place out themselves! Store #CB0098, Table 154, Server: Andoria W., on 3/2/24 at 9:11 p.m. in Perry, Georgia.
Double charging
On December 13 2023 I went to store/restaurant # 0544 szf3g ( Columbia Tn) When I went to pay my bill the young lady said that I would have to run my card again because they were having technical difficulties with their register. I did and when I checked my account balance I found that it had been taken twice. I complained to the store and they told me that it would have to wait a few days before they could submit it to the main office. Nothing was done so after the first of the year I complained again and they told me that I waited too long to complain so I would have to contact you in Lebanon Tn. with my complaint. I did contact you by email and I didn't receive an answer from you. I am asking again to intervene on my behalf to this Columbia Cracker Barrel. I told the assistant manager that I will miss going into her establishment. She did not appear to care if I did or not. I know that my best friend went into this Cracker Barrel location and they rectified their complaint. I suppose that was because she didn't go in without her husband. I am a widow so I figured they didn't hold me in high esteem as they do people who are married. Please help me.
Desired outcome: A refund or $32.67 from 12/13/23
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Over paying
4 of us went out to eat at cracker barrel. And we were well over charged. We also had some wrong food given to us, and when I said something, they apologized , but we still got charged for it. We were over charged more than $50. We were in a hurry , as my mom had to get back to the hospital, so my bill was paid and we left. we noticed the amount about this after we got home. and i went online and made the complaint question. We were told they would be in touch with us , within 5 days. Well today is already 9 days. We come to this restaurant alot. And when I make a complaint question, were ignored. This isn't right. My ticket number is...[protected]. I hope to hear back from you asap. As we have a business dinner coming up the first week of march, with some of my clients. And I would like this resolved , before I come back there. Thank you , in advance, for your time in this matter .
Claimed loss: $50.00
Desired outcome: gift card reimbursment
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Gift card
We purchased a $200 Cracker Barrel Gift Card and used the card once for $26.01. The card had a balance on it of $173.99. Upon trying to use the card we were informed that the card now has a 0 balance?I have called the complaint number and left message with complaint and have never heard back in weeks.
Card #[protected]
If this is not the place to file the complaint can someone tell me how to get this fixed...
My name is
Donald Jacobs
143 N Villageview Rd
Tallmadge ,Ohio 44278
[protected]@att.net
[protected]
Claimed loss: $173.99
Desired outcome: New gift card
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Service
I used to like going to Cracker Barrel in Frackville Pa. Getting a little dirty, food not the best. All the older waitresses standing around while a new sever is doing all the work. Since the new person isn`t experienced enough, the service is poor. Hurts to say this because Cracker Barrel was number one with me. The last times I went there, I left feeling like I should of went somewhere else. I don`t think I will go back soon. I used to leave there feeling totally satisfied.
Claimed loss: none
Desired outcome: Hopefully Cracker Barrel can find better supervisors and bring the place up to parr.
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Gift card
Feb,9th,3p-4p
Went to use gift card at cracker barrel on my birthday was told it was no good.
Number6006492140077251692.Now my niece got card at family dollar birch run michigan.She paid $25.00 my husband $25.00 plus.
Called restaurant and got 3 numbers.[protected] did not work,[protected] was a foreigner telling me I won a gift card and wanted My information ,I didnt give it to him.[protected] belongs to a sharon ext.2290,got she was busy and would call back later.Never did.So I called same day hours later and got the same message.
I would like to resolved this issue.It is not nice doing this to people.No way to get a hold of yous.So I hope and pray this works.
Claimed loss: $25.00
Desired outcome: new card
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Cracker barrel gift card
My wife and I travel a lot and usually stop at cracker barrel for lunch and dinner. We got a gift card for christmas and scratching off the pin number was a disaster. Have sent in 2 inquiries since january. There website states I would get an answer within 5 business days. It also has on the site to clip on a inquiry that would handle gift card problems whether they are loss, stolen or pin number problems. I had the pin number problem but it kept asking me for the card number and pin! There chat line has been unavailable all year and the phone numbers they give you does not transfer over to a real person to talk to. The better business bureau had me talk to a consumer advocate lawyer for advice. As of today feb 9th I have heard from nobody.
Makes me sad
The Cracker Barrel on Craig Rath Blvd. in Midlothian, Va used to be a wonderful place to eat many years ago. We always enjoyed taking the whole family there. We went out last night again after staying away for quite a while, hoping that maybe things were getting better. What a sad experience. Our wait person looked like he just wanted to go home. Our drinks were wrong. There were 4 of us and 3 got their food way before the last person. She had ordered a pot pie and the waiter basically said the kitchen forgot to fix it. It did finally come. The food was okay. We eat at other Cracker Barrel restaurants all around Virginia when we travel and they are all better than this one.
balance on an unused gift card
three different cracker barrel stores have been unable to show the balance on an unused $25.00 gift card. they called corporate for help and still could not get a balance. i first talked to someone at corporate and they said they could not get a balance because it was an older card with no pin #, that i could take it to a local store and they could scan it and give me the balance, but as i said that did not work. the gift card #[protected] says no expiration date.
PLEASE HELP
RAY THORNTON PH: [protected]
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Christmas dinner that cost me $171.19
I ordered the Thanksgiving meal at $160.49 and everything went well. I ordered the large Christmas dinner for $171.19. I have an e-mail that was sent to me on Dec. 15th about the cooking directions. When I went to pick up the dinner at 1:00 on Christmas Eve. My order could not be found. I had the email with me and that seemed to be the only reason I was given anything. I have my credit card bill that shows where I ordered both dinners on October 30th. After 40 minutes, we left with the following: Spiral Sliced Bone-in Ham (your ad said sugar cured ham). I'm not sure I got the ham that was promised. I have the label it weighed 9.61 lbs. 2 cornbread dressings, 2 mac & cheese, 2 cranberry relish, 1 sweet potato and 1 apples (shouldn't I have gotten 2 of each to feel up to 10 people? I got plain rolls instead of yeast rolls, no gravy was included as promised and they did not have any pecan pies as promised so they gave me 2 apple pies which were not my favorite. Therefore; I do not believe I got what I paid for. I have left 2 phones messages at corporate (1 Friday and 1 today with no response). I picked up my order from the Clemmons, NC Cracker Barrel. I would like for someone to call me and explain exactly what I was suppose to get and let me know if there is any compensation for the frustration of Christmas Eve, the lack of promised food as well. Clara Holcomb [protected]
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Bad service
My significant other was billed for a sprite that never showed up and the order was wrong. I didn't get the spicy grilled catfish, she brought out fried catfish billed us anyway leaving out the hush puppies. The ice was melted and she never apologized.
Usually the service is much better. The customer is right. No arguments. She was probably very busy. It's a favorite place to go. The server botched my entire meal. I would like a gift card or discount off 1 order to make up for the billing.
Claimed loss: Wrong order
Desired outcome: Gift card
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Cracker Barrel Harker Heights Texas
Cold store with no heat and too many excuses from what is supposed to be a supervisor. No heat all year long and it's cold when you're trying to eat Breakfast. When you say something to the bad excuse for a manager you get the chimney doesn't vent properly. This has been going on for three months. This is what managers are for, so you need to get a handle on it. Bacon is always burnt. Bottom line. "Cracker Barrel Doesn't Care".
Tommy Roberts
[protected]
[protected]@hot.rr.com
Claimed loss: Time
Desired outcome: Get a manger, get cook and get the ventilation fixed on the chimney.This use to be an excellent place to eat now it's a disgrace to the Name Cracker Barrel. Do not understand why you're paying a manager for such bad results.
Standard Operation Procedures on Wednesday Nov 22 2023
On Wednesday, 11-22-2023, my mom went out to eat at Cracker Barrel CB0544 in Columbia TN. She wanted a piece of pecan pie and I was ordering a piece of chocolate pecan pie to take to my aunt who at the time was in the hospital. I also was ordering my mom the fried chicken and mac and cheese to take home. We were informed that these were being held for Thanksgiving, 11-23-2023. Tents were on the tables advertising these as available. Was this standard operating procedure for all Cracker Barrels on the Wednesday before Thanksgiving or just the one that was closest to us?
I also called [protected] on Monday the 27th and left a message which no one called me back. I can be reached at [protected] or via email [protected]@gmail.com if anyone would like to provide me with an answer.
Sincerely,
Sandy Henson
Desired outcome: Answer as to why this happened.
Thanksgiving dinner order for 8-10 11/22/23 pickup
I ordered Thanksgiving Dinner for 8-10 persons from the Cracker Barrel in Valrico, Fl and picked it up on Wednesday at noon from the restaurant. I am a regular customer of this Cracker Barrel Restaurant and so I was quite disappointed in my order. Specifically, the sides were not good. The mashed potatoes were soupy, the cornbread dressing not good, sweet potato casserole not good. I threw out almost all of the sides. The biscuits were not acceptable and uneaten. I fed them to the birds. Needless to say, I was taken back with this order. I have ordered in the past and been pleased so as a customer for years I can't understand what happened. Just thought you should know.
Ann Lee
Web ordering on thanksgiving day.
TO: Cracker Sr. Mngmt.
The mngmt at this 120 Cleghorn Blvd. Has much to be desired. They're argumentative. They simply refuse to help to resolve an issue.
I would like to have the acting District Mngrs contact info. This current store mngr. isn't worth my time.
I can be reached [protected]. I live within 8 miles of this location. The operation is nominal here but needs better direction.
Edward and Beverly Criddle
107 Conservancy Drive
Madison, AL 35758
Claimed loss: $35/2 dinners, couldn't order extras online, I didn't understand this.
Desired outcome: Mngr. is irresponsible, requires a thorough reprimand. I need to speak w his supervisor, District Mngr. or even the store mngr.
Cracker Barrel - Thanksgiving meal order
I placed an order for our families Thanksgiving meal by phone with your store in League City, TX on 11-14-23. We were expecting 12 individuals for dinner on Thanksgiving day. The order was scheduled to be picked up at 10:15am the morning of Thursday 11/23/23. I called the store on several different occasions to inquire about receiving a confirmation...
Read full review of Cracker Barrel11/23/23 Thanksgiving 8-10 feast (Albuquerque, NM - San Antonio Road location)
On 11/5/23, I pre-ordered 8-10 Thanksgiving feast. Of which, I paid over $160.
11/23/23, stood in line for over 2 hours. Finally, received our partial order (due to restaurant ran out of food, and poorly organized). Refrigerator unit barely had any food left. Staff was in a rush to just provide any food available. Never received sweet potato casserole. Was told "they are out and trying to cook more". We didn't receive a drink. Turkey was pre-cut (over cooked and dry), mashed potatoes were under cooked, and dry.
All and all this 2023 Thanksgiving meal was very disappointing. We will not be returning to Cracker Barrel next year for a Thanksgiving meal.
Very disappointing -
Kim and Chris Huchison
9105 Hagerman Avenue, NE
Albuquerque, NM 87109
[protected]
[protected]@spinn.net
Claimed loss: $160.00
Desired outcome: Refund.
Poor service, fireplace not on customers cold
11/24/2023.
We were very disappointed with the service at the mount Arlington location.
We always come here, but recently the service had been not up to par. Shouldn’t wait 20 minutes for someone to take our order. And another 20 minutes to get our orders.
Plus the restaurant is cold and they refused to put on the fireplace to help warm it up.
This really is not the quantity I expected at Cracker Barrel.
Employees and practices
There is a side item that I often purchase from Cracker Barrel's. The quantity I order is to serve ten people; I went in today and placed the same order and was told that I could not purchase as always because they were expecting customers tomorrow (Thanksgiving) and they did not want to run out of food! This statement was absolutely asinine to me; you are refusing a customer today standing in front of you to buy... for one that might show up tomorrow to buy. Were the food items going to cost a lot more on Thanksgiving Day than they were the day before?
Can you explain to me which "business model" Cracker Barrel has implemented? Either the policy is imbecilic or the employees were behaving in a manner that would indicate some deficiency in logical thinking.
Please make it make sense!
The problem began with the woman at the cash register who was supposed to take the to-go order, it spread from there to the kitchen. The woman at the register indicated she was the restaurant manager; I hope this is not an example of your management team.
This incident took place at the Shackleford Rd. location in Little Rock, AR beginning at approximately 3:30-3:45 PM on Wednesday, November 22, 2023.
A very disappointed long-time customer
Claimed loss: Time, peace, and an appreciation for your establishment.
Desired outcome: Competent staff.
Cracker Barrel Customer Reviews Overview
Many customers have commented on the unique and charming selection of items available on the website, with several noting that they have found items that they could not find anywhere else. The quality of the products has also been praised, with customers noting that the items they received were well-made and durable.
In addition to the products themselves, customers have also praised the customer service provided by Cracker Barrel. Many have noted that the company is responsive to inquiries and concerns, and that they go above and beyond to ensure customer satisfaction.
Overall, Cracker Barrel has received overwhelmingly positive reviews from customers, with many noting that they would recommend the website to others. With its unique selection of products, reasonable prices, and excellent customer service, it is easy to see why Cracker Barrel has become a popular destination for online shoppers.
Cracker Barrel In-depth Review
Overall Rating: 4.5/5
Business Category: Restaurant and Retail
Website Design and Navigation: The Cracker Barrel website has a clean and user-friendly design. The navigation is intuitive, making it easy to find information and browse through the different sections of the site.
Product Range and Quality: Cracker Barrel offers a wide range of products, including home decor, clothing, and food items. The quality of their products is consistently high, with a focus on traditional and authentic flavors.
Pricing and Value for Money: The pricing at Cracker Barrel is reasonable and offers good value for money. The portion sizes are generous, and the quality of the food justifies the price.
Customer Service and Support: Cracker Barrel provides excellent customer service and support. The staff is friendly and knowledgeable, always ready to assist with any inquiries or issues.
Shipping and Delivery: Cracker Barrel offers shipping and delivery options for their online orders. The shipping is prompt and reliable, ensuring that your products arrive in a timely manner.
Return Policy: Cracker Barrel has a fair and hassle-free return policy. If you are not satisfied with your purchase, you can easily return it for a refund or exchange.
User Reviews and Ratings: Cracker Barrel has received positive reviews and ratings from users. Customers appreciate the quality of the food, the friendly service, and the cozy atmosphere of the restaurant.
Social Media Presence: Cracker Barrel has a strong social media presence, with active accounts on platforms like Facebook, Instagram, and Twitter. They regularly engage with their followers and share updates and promotions.
Accessibility and Inclusivity: Cracker Barrel strives to be accessible and inclusive to all customers. Their locations are wheelchair accessible, and they offer menu options for various dietary restrictions and preferences.
Sustainability and Ethical Practices: Cracker Barrel is committed to sustainability and ethical practices. They source their ingredients responsibly and support local farmers and suppliers.
Innovation and Technology: Cracker Barrel embraces innovation and technology to enhance the customer experience. They have implemented online ordering and a mobile app for convenient dining and shopping.
Competitor Comparison: Compared to its competitors, Cracker Barrel stands out for its unique blend of restaurant and retail offerings. The quality of their food and products sets them apart from other similar establishments.
Pros and Cons:
- Pros: Delicious food, friendly service, wide product range
- Cons: Limited vegetarian options, can be crowded during peak hours
Final Verdict: Cracker Barrel is a fantastic restaurant and retail destination. With its delicious food, friendly service, and wide range of products, it offers a unique and enjoyable experience for customers. Whether you're looking for a hearty meal or some charming home decor, Cracker Barrel is definitely worth a visit.
Most discussed Cracker Barrel complaints
slow, bad food, poor staffRecent comments about Cracker Barrel company
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