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LongHorn Steakhouse Customer Service

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Complaints233
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Resolved1

RARE Hospitality Management, LLC

1000 Darden Center Drive
Orlando
North Carolina
United States - 32837

Customer Support Phone Numbers

Mailing Address
PO Box 695011, Orlando, FL 32869-5011
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LongHorn Steakhouse Complaints & Reviews

Longhorn Steakhouse / server in the restaurant told my child to be quiet

Jd
Jul 15, 2019

My family and I were at longhorn today (July 14) around 7 pm. Myself my husband and 2 children. My son is 2 years old and was laughing at something he was looking at and as the server walked by she shushed my son and said be quiet. I could not believe that someone would do that especially...

Longhorn Steakhouse / carry out and manager

Br
Jul 14, 2019

Ordered carry out 7/9 at 6:30 pm. Was told it would take 15 mins for two salads. Sat at the bar waiting and it was 40 minutes before I got my salads and drink. Called the manager Mathew after driving back to discover no bread and butter and sprite was just soda water. He said he would...

Longhorn Steakhouse / manager service

Br
Jul 06, 2019

Hi, my name is Bryce A. Green. Currently employed with LongHorn Steakhouse of Florence S.C. on 3120 West Radio Dr. We have managers here that are just not fit to be. Kathleen Welch, the manager that screws all the black cooks that she can and if she can't screw then she tries to find way...

Longhorn Steakhouse / not getting what I ordered!

Em
Jul 03, 2019

On July 2nd, my husband and I went for dinner at Longhorn, hoping to get the same ribeye steak that we've gotten in the past. What we received before was by far one of the best tasting and tender steaks. When we went to order I noticed the steak came in a 6 oz version with grilled shrimp...

Longhorn Steakhouse / food, manager, and dining room environment

La
Jul 03, 2019

On June 30, 2019 was at restaurant in Fleming Island1605 County Rd. 220, Orange Park, FL. There was a dog at the next table to ours under the table scratching constantly and licking his butt. No evidnece he was a service dog of any kind. A totally disgusting environment. The manager wa...

Longhorn Steakhouse / service and food

Do
Jul 01, 2019

2nd Attempt Group Leader - Doris Haynes 704.995.6612 This location was contacted beginning in early May 2019 advising them of our visit to the Outlet and plans to arrive at 4:30pm to eat there; they were told that 26 ladies will eat at this location, however onyl 17 went. Final and 4th call...

Longhorn Steakhouse / reservation denied for one group given to another

Re
Jun 29, 2019

We went to Long Horns out near the Jacksonville International Airport for a family 50th birthday celebration. We had requested a reservation and was told they do not take reservations so we waited well over an hour to be seated. Last night we returned there only to wait 30 minutes for a...

Longhorn Steakhouse / watertown, ny

Ja
Jun 28, 2019

Saturday, June 15, 2019 6:30-7-30 p.m. My husband and I always look forward to eating at LongHorn Steakhouse as we are Canadians and do not have this franchise in Canada. On our way down to Virginia, we dined at a LongHorn's in Altoona, PA and had an amazing dinner and waiter...

Longhorn Steakhouse / both product and service

Ha
Jun 26, 2019

Hello:) I want to start out by saying that I worked in the service industry for over ten years. Starting out as a server and being promoted to a bartender as soon as I turned 21 and then later on FOH manager. With that being said, I totally understand things happen and that's ok...but we had...

Longhorn Steakhouse / I am complaining about flying insects

Jc
Jun 25, 2019

My best friends Birthday was on 6/21/19. We decided to go have appetizers and cocktails at Longhorn around 10:30pm because we had already had a Birthday Dinner for her earlier that day around 5 pm. Everything was fine until after we got our appetizers and drinks. It look like either gnat...

Longhorn Steakhouse / service

Tj
Jun 23, 2019

On Wednesday, June 19th at about 8pm my brother and I went the the newly open Longhorn Restaurant in Farmingdale, New York . When we first walked in, we were greeted by a gentleman at the reception area by the door. They told us it would bw a five minute wait, while standing there we...

Longhorn Steakhouse / restaurante de manati/ pésimo servicio

El
Jun 22, 2019

Llegamos a las 9:50pm del Sábado 22 de Junio, también llegaba otra pareja antes que nosotros, prácticamente el restaurante estaba vacío, no había nadie para ser sentado, solo la pareja que entró primero y nosotros., pasaron 15 minutos y a ellos los sentaron., y nosotros espera y espera y...

Longhorn Steakhouse / bad service

Ja
Jun 21, 2019

I want you to know my family recent experience at Long Horn SteakHouse in Harrisburg, Pennsylvania. This store is located in front of Colonial Park on route 22. My daughter took me and my wife in the LongHorn for fathers day dinner. All total it was a party of five. The waitress came up to...

Longhorn Steakhouse / food quality

Ri
Jun 20, 2019

My wife and I are regular visitors at the Longhorns in West Springfield, MA. Two weekends ago, we visited on a Saturday night. My wife ordered the ribs without any problems. I ordered the special Hawaiian ribeye medium rare. The steak arrived woefully undercooked and extremely chewy and...

Longhorn Steakhouse / wait time

Ki
Jun 16, 2019

I did call ahead seating for 7 including 2 small children for a booth. We have been waiting 2 1/2 hours. They have seated several large parties after us. I asked when we would be seated. The server said if I wanted high top they could seat me right away. I spoke with the manager. He said...

Longhorn Steakhouse / the service was amazing but the food was burnt and the manager frannie was very rude to us when we let her know

Ki
Jun 15, 2019

We came to eat at the location on Hwy 72 in Huntsville Alabama at 11:10 on a saturday morning. We ordered right away and the server Jessica was amazing. We ordered the lunch hamburger steak and a bacon cheeseburger. We finally received our food 45 minutes later and when it came out it wa...

Longhorn Steakhouse / soup-potato-steak bill to wrong person-sorry service lack of management training my guess

Cu
Jun 12, 2019

Lhs 1800 mall blvd buford ga. I pre arranged a early fathers day party for 10 at the location above. The party date was sunday june 9th at noon. we all arrived prior to 1150 am and were Seateded next to the bathroom in a booth and given (1) chair. Before I sat down I handed the hoste...

Longhorn Steakhouse / manager monroe no location saturday june 8 2019

Co
Jun 11, 2019

Called on Wednesday and talked with the manager very helpful and professional told them I would be coming with 16 people after my son graduated on June 8th and would be there at 7:30 pm . I called a head at 6 to put me on the list as I was told to do. The manager on Saturday was very rood...

Longhorn Steakhouse / waitress fayetteville georgia

Br
Jun 10, 2019

My husband and I were treated as though we were not there our waitress had two tables. She was rude to he and I and continued to only serve the table next to us. She paid us no attention, didn't ask if we were ok or if we needed anything. She did smile and be friendly with the table next...

Longhorn Steakhouse / steak

Do
Jun 08, 2019

I was at the location in Conyers, Georgia in April and it was My Mom, Daughter and Myself. We ordered three steaks well done and they came out red on the inside of all 3. Once the waitress came back to our table our sides were cold and we told her about the steaks and my daughter...

Longhorn Steakhouse / over salted food

Do
Jun 07, 2019

On Tuesday the 4th of June 2019 My Husband & I went to our local Longhorn Steakhouse to celebrate our 23rd Anniversary & have a nice dinner...but that didn't happen. The first thing that happened is that I wanted Prime Rib but they had none...before 8pm. So he ordered the Flo Filet/Lobster...

Longhorn Steakhouse / management team

Sb
Jun 05, 2019

It was my fiance's birthday and he loves steak. We decided to go to LongHorn as it's close to the house. I had planned on spending good money for a good steak on a special occasion. To start, everything was great. He ordered the Longhorn with corn on the cob. I ordered the NY strip with a...

Longhorn Steakhouse / flat iron steak

Ro
May 25, 2019

My steak was so salty it was not edible my wife's small sirloin was also salty but not as bad. This is a new restaurant and I think the cook has not got the seasoning right I have had numerous steaks at other Longhorns and they where great. Other complain there have also been salty...

Longhorn Steakhouse / food poison

Sm
May 25, 2019

I ordered take out on 5/18/2018 at the bartlett location in Memphis, Tn. I ordered 2 of the Renegade Sirloin 8oz & Redrock Grilled shrimp and more items. I asked for my steaks to be well done, which they seem like there were well they looked like they were. The next day i wasn't feeling...

Longhorn Steakhouse / call ahead seating

Ch
May 24, 2019

Both Long Horn near me have this on the website but are not participating. When I called I was told if the link isn't active then that means they are not participating. That is ridiculous. I don't care if they don't participate but don't have it on the website like they do and then speak to a...

Longhorn Steakhouse / food/poor customer service

Ni
May 24, 2019

Let me start by saying I visit the Hanover, MD Longhorn at least twice per month. The customer service and food is always superb. While on vacation I visited Longhorn of San Juan thinking that I would be provided with food and service as back home. Well...this wasn't the case. In fact the...

Longhorn Steakhouse / customer service

Jc
May 24, 2019

I am filing a complaint against the manager at the Longhorn on 2256 Mount Zion Parkway Morrow, Ga 30260 because the service there was very poor and there was one manager in particular that I wanted to complain on. Her name is Tracy and she was very rude. We called for reservations to be...

Longhorn Steakhouse / my meal warwick ri

Me
May 23, 2019

I recently visited longhorn for a flo flitet and lobster tail at the warwick ri location when the steak came it was square and was not a filet by any means. I said to the waitress this isn't a filet she goes oh I wasn't there when they made it I was so tired I let it go that is balony...

Longhorn Steakhouse / food

Li
May 22, 2019

Family and I went to longhorn on Mother's Day. The food was horrible. Broccoli was old was send back twice. Then received a salad and it was old. I was very disappointed in the food and this was suppose to be a special day for me. The waiter did not pay attention to what we ordered had to...

Longhorn Steakhouse / prime rib steak

Gr
May 17, 2019

We come to the Thomasville ga restaurant every week and I was served the end piece of prime rib it was so tough that you couldn't stick a fork in it and management acted like they didnt care we waited over a hour for a salad and refills. Do not recommend this place. Tables where not...

Longhorn Steakhouse / hygiene and food contamination!

Lo
May 14, 2019

My Family and I had dinner at your Rosedale location in Baltimore last night. Our waitress was polite and friendly. However, immediately I noticed her brightly painted 3"+ long fingernails. My wife kept me quiet at this point. When she brought us our salads I was completely disgusted that...

Longhorn Steakhouse / management

Cj
May 12, 2019

On 5/12 we called at 11:01 to have call ahead seating. At about 12:15 my mother went up to ask when we were going to be called. The hostess stated you have been there waiting 1 hour and 14 minutes. She said our name was the next one. They were cleaning our table. The manager apologized...

Longhorn Steakhouse / pest and food

Pe
May 09, 2019

I was eating at the longhorn on presidential way off city avenue in Philadelphia PA on 5/8/19 at 5:00 pm. I was sitting at the bar and ordered food and the waitress took my order, there were little flies a bunch of them flying around the bar coming from the back of it, this was so annoying...

Longhorn Steakhouse / unethical behavior

Am
May 08, 2019

After applying to this Longhorn location (Hancock Village - Chesterfield, Va), my sister was called in for an interview. She arrived ON TIME for her interview and was left waiting for 40+ minutes without any instruction or anyone checking in to give her an update (blatant disrespect). Once...

Longhorn Steakhouse / the smell in the restaurant

Tl
May 07, 2019

My friend and I entered into the Longhorn in Prattville, AL. Upon entering, we noticed a strong stench. We were immediately seated. As we sat there waiting on our server, the scent began to make us sick to our stomachs. This is not the first time I've been in there and the smell wa...

Longhorn Steakhouse / disheartening experience

Ja
May 03, 2019

We are disheartened to have to make this complaint being long time customers of Longhorn however our experience this afternoon at the Merritt Island restaurant was horrific. We left the restaurant embarrassed, uncomfortable and anxiety ridden and will be taking all of ours and our extended...

Longhorn Steakhouse / product

Ma
Apr 29, 2019

All food was COLD broccoli cold mac and cheese cold sweet potato cold I personally asked for no cinnamon butter only I got cinnamon and I have allergies really wanted to enjoy meal with family but it us what it is free dessert didn't solve the problem I tasted the butter sauce it had a...

Longhorn Steakhouse / manager

Ed
Apr 29, 2019

My daughter and fiance' took me to Longhorn in Springfield, Illinois on Easter Sunday for dinner. I ordered a rib eye medium rare and it was cooked well done. I graciously sent it back and while I waited for the new one to be cooked my family had already finished eating. I received the 2nd...

Longhorn Steakhouse / service and product

An
Apr 28, 2019

On Saturday April 27th, 2019. I took my mom and auntie to Longhorns in Tampa, FL on Fowler Ave. My mom ordered the outlaw ribeye and her steak looked as if some part was cut off/ missing. When advised 1 of the waiters, she just replied I highly doubt it and walked away. We told the next...

Longhorn Steakhouse / manager

Ls
Apr 28, 2019

On April 28, 2019 my two sons and grandchildren took me out for my birthday dinner.I ordered an 8 oz.Filet Mignon medium but I received a well done FM.I informed my waitress and she was very nice and said she would get me another one.When everyone was almost finished eating I got another...