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employee
I started working in may and about a month after they said all new workers would get more hours they cut mine to 2 hours a week. I have a 7 month old baby and that's nothing, Then after two weeks of two hours they stopped giving me a schedule so I couldn't tell dcf or anyone how my week schedule went. And after all that they didn't pay me for my work. One day I deffinately worked at least an hour that week and I didn't get a dime, and the last week I worked 5 hours and I only got paid half of what I worked. Don't get a job at this store they will screw up everything.
horrible service
On Sunday 4/10/16 at 2pm, we (party of 12) waited 2 hours to be seated.
We were told 30 minutes when we arrived. We asked several times for a time and were told just a few more minutes. The whole time, they were seating groups of 4, 6, 4, 2 etc...The only reason we stayed is because we would have had to wait at another restaurant. After we were seated, one of our orders, a children's chicken strips with fries, had a melted blue crayon under the fries. Never once were we offered an apology for waiting or the crayon. We eat there often and is usually great service and food. We were told the place is under new management.
unethical behaviour
My family and I were eating dinner at the Cracker Barrel in Statesboro this past Tuesday (January 5, 2016) and were enjoying ourselves up until we got our food and heard something upsetting building in the kitchen area. As we were sitting together eating it became very clear that one of the managers- I am guessing he was the general manager- was incredibly...
Read full review of Cracker Barrelno order and the company didn't respond.
Don’t place online orders on www.crackerbarrel.com. We have ordered last night from them, but the order hasn’t been delivered. The rep didn’t reply to our requests and we were shocked. It was unavailing to call them, because the phone was busy all the time. We tried to contact them today, but the same situation. No one replied. We need our money back, because we wasted about $70. Help us, please.
high cost of bottle water
My wife and I have been a customer at crackerbarrel for many years.The water they searve you in a glass taste like bleach, so we always got a bottle at the check-in station that cost $1.19 for a 12oz.bottle.There wasn't any there so we ordered a bottle of water
with our meal, it was a 20oz.size annd they charged $2.69 each, that is priced to high.You can get a case of 24x20oz. at Wal-mart for less than $5.00.We will not be going trere anymore until they take the (BLEACH) from the (FREE WATER)or lower the cost of bottle -water.
The complaint has been investigated and resolved to the customer’s satisfaction.
food and price change when the bill came
My friend and I went to Cracker Barrekk for lunch. It was Friday, so we both thought the fish dinner looked good. We ordered it. I had carrots, fish, and baked potato. She had a salad, fish and baked potato. We got our meal with 3 tiny pieces of fish that had been warmed up, Both of the potatoes were hard and we could tell they also re heated up. We didn't want to send it back as to not make waves. When we got the bill, they charged us 2.85 each for the potatoes. We were never told that it was a substitution and would be charged more for it, because at 9.99 for the dinner, seems expensive to me. I have dined many times at Cracker Barrell and was really disappointed tioday, Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
Hate
a waitress was upset with her husband. And in her hate stop letting him see the children. the husband called the waitress at work to try to talk with her about visitation. The manager Tom gets on the phone and start screaming at the father not the call her at work. in the first place the father would never have to call her at work if she was a good mother...
Read full review of Cracker BarrelRacial hate
Okemos Mi. Cracker barrel has a waitress that attack her husband with a base ball bat. her boss Tom changes his work reports to cover up waitress's bad behavior .This waitress Heidi used racial slurs and Tom let her keep her job. Heidi hangs a rebel flag in support of her racial hate. Tom also make racial jokes when in the right company. the Okemos Cracker barrel new management along with a new work team.
Read full review of Cracker BarrelNo breaks allowed
My son rarely gets any breaks at all and has to beg for the fifteen minute breaks he does get for 8 hours of work. He goes without a break at all roughly 2 out of three shifts he works. Indiana does not mandate breaks, so they don't bother. They constantly under schedule to save money, and then tell my son they don't have anyone to cover his job so he can...
Read full review of Cracker Barrel and 11 commentsdo not work or eat here
Whether you have never been to Cracker Barrel or go often, you should read this. It may completely change your outlook on the company. Before I get into my complaints on this company, I would like to say the things that I have to say are not lies. This is my experience with the company, in which I have obtained by working for them as a dishwasher.
This is not a good place to work. Often times, managers do not put enough dishwashers on the schedule. Someone in the company decided that bussing tables should be a dishwasher's job. This causes serious problems for dishwashers. Some nights at my restaurant, there are only three dishwashers in total. When one gets sent to buss, that leaves two to manage the dishroom. Trust me when I say that they do not pay enough for us deal with that. And it's not just bussing tables. Sometimes dishwashers get taken out of the dishroom, when it is a bad idea, just to go clean a bathroom or something that someone else should be doing. Dishwashers are pretty much treated like slaves.
The paid vacation is also a problem. Instead of the company paying what should be a 40-hour week check, it is usually whatever is scheduled the previous week(as long as it is less than 40). So, Cracker Barrel likes to keep money for themselves. Maybe other positions in the company would be better. I have asked to work other positions in the company, but they led to nothing.
Stop eating at this restaurant, if it's not asking too much. When you buy anything from this company, you are just giving them the power to rip-off their employees.
I must say that your complaints about staffing are unfortunate. I worked at Cracker Barrel (In Brookhaven, MS) for about six months as a Cashier/Retail clerk. We did not have staffing problems. We had large crowds most nights of the week. The promotional (PAR) system is great, and they provide great incentives for employees who wish to do the necessary tasks to do such. In the short time I was there, I was able to obtain PAR II Cashier. I also began cross training into hostessing. We got a decent discount, depending on your PAR level for merchandise, and food for ourselves and family when I was off, and we always got 1/2 off on the clock.
Probably about 70% of our employees attended the college I did, and the bussers and wait staff got great tips, and as a cashier, we recieved tips for to-go/phone orders and services such as gift wrapping. I cannot remember a single person there that was there when I started that was not still there when I left.
For a college student, I think the benefits were generous, and reasonable. I also know someone who waitressed here (Gulfport, MS) for ten years, and said there were years that with tips and wages combined, she earned about $ $50, 000 a year.
Maybe this is an issue specific to your location or region.I would definitely call the home office, or your regional manager if there has been no solution available at your store level. Also, come to work with a good attitude, and try to assist and cross train as you are able, and when times are slower. Show your management that you have the initiative to get out of the dish room, and they may help you out! Good luck!
Open door policy
I called home office about 3 weeks ago to talk to sumone about an employee that was wrongfully terminated, i left several messages. I wanted to use the "open door policy " i left my number so i could b reached but nobody ever called me back. I feel like i waz neglected. The cracker barrel i work at the management has poor comunication amongst employees and each other.
Read full review of Cracker Barrel and 1 commentRude comments made by manager
I recently had an interview with a manager at cracker barrel. I thought he was really rude. Every time he would ask me a question and I would answer him, he would just keep staring and staring at me. It made me feel really uncomfortable and awkward. He then made a comment that hiring me would be a complete waste of time because of my past job history. That...
Read full review of Cracker Barrel and 3 commentsswearing and rude mgmt team
We were a table of 14 and were being served our meals, when one of us changes our order, we could hear the mgmt team clear out into the dining area, @ out table yelling and swearing at our waitress. For what appeared no aparant reason.
Our waitress has asked that she not be given anymore tables, until she had her exsisting tables under control. She was getting over whelmed. I agreed, she had her hands full.
When our waitress appeared with our food, she was in tears... This is not right.
This young gal was doing her job, and doing just fine, until this out of control mgnt person rudely swearing and yelling was totally out of line and not one bit professional.
I feel corporate mgmt needs to replace mgmt. If they cannot handle their duties in a more professional way.
Mrs. Gable
The complaint has been investigated and resolved to the customer’s satisfaction.
omg that poor girl, ...maye she had been messing up that day?
extremely poor service
On a Thursday night at 7:40 pm we waited for one hour for our meal and after three other tables got their food - that were seated after we had ordered our food, we walked out at 8:40PM as the waitress was bringing out our food. THEN Even when I twice typed in a complaint on their website they wouldn't take my complaint because I had typed too much and too long...run time error !
WE proceeded to Texas Roadhouse and had our meals and out of the restaurant in 45 minutes way to go Texas Roadhouse!
The complaint has been investigated and resolved to the customer’s satisfaction.
Discrimination
I stopped at the Cracker Barrel in Gonzales Louisiana with my family at 10:45 in the morning. The hostess sat the group of four people (the same amount as in my family ) before us. They were black and we are white. Cracker Barrel goes out of its way to discriminate against white people so they can prove they are not racist. We won't be going back
Read full review of Cracker Barrel and 2 commentsemployee
my husband has worked at cracker barrel for 10 yrs, and i always knew they had problems, but also believed there were opprutunitys for people willing to work hard and who wanted to move up.Well, for one, he has reached the highest level in every position he has worked, recieved numerous awards, and has been told he can do the work of 3.All i ever hear i...
Read full review of Cracker Barrel and 14 commentsRichardo Morales
To All concerned, I am filing a formal complaint against Richardo Morales Gm of Cracker Barrel 535. I have all employee counseling reports including my comments. Mr Morales has no people skills unless it is convient for him to use them. If you are targeted my Mr Morales you are in for the ride of your life. As per first write up and comments made by retail...
Read full review of Cracker Barrel and 2 commentsterrible service
We have went to this restraunt 3 times. First time they had no biscuits and said it would be about 5 min never received any after other tables were given them, second time server never came back to our table after the first time of bringing our food and we had to ask another server to bring our ticket the 3rd and LAST time we got our drinks but never got our order. After 30 min we got up and left. Go to the next Cracker Barrel. I would not stop and waist your time here.
The complaint has been investigated and resolved to the customer’s satisfaction.
Abuse
Cracker Barrel is similar to ancient Rome. It will fall apart soon. Greed is rampant in this company. Dan Evins is probably a little sick to his stomach to see his company be taken over by the locust. Dan started a great company. It was flawed, but always had roots. The new Leadership would cut your throat to get ahead! The most thrown around phrase in thi...
Read full review of Cracker Barrel and 5 commentsFood/server
We were seated real fast.. And we had to wait on our server for over 10 minutes... Finally got some tea.. We order country fried steak, steak fries, mac&cheese and green beans.. Would have thought easy.. Well was over 40 minute to get and my order wrong and her food cold.. Swell took back brought me burnt mac and cheese and cold fries.. We really like...
Read full review of Cracker Barrel and 3 commentsAbout Cracker Barrel
The Cracker Barrel online store offers a unique shopping experience that is reminiscent of browsing through a country store. The website is easy to navigate and features a wide range of products that are sure to appeal to a variety of tastes and interests. From rustic home decor to classic toys and games, there is something for everyone at the Cracker Barrel online store.
One of the standout features of the Cracker Barrel online store is their selection of food items. Customers can purchase a variety of pantry staples, including jams, jellies, and preserves, as well as specialty food items like pancake mix, biscuit mix, and cornbread mix. These products are perfect for anyone who wants to recreate the delicious flavors of Cracker Barrel's Southern-style cuisine in their own home.
In addition to their food items, the Cracker Barrel online store also offers a wide range of home decor products. Customers can choose from a variety of rustic and vintage-inspired items, including wall art, candles, and kitchen accessories. These products are perfect for anyone who wants to add a touch of Southern charm to their home decor.
Overall, the Cracker Barrel online store is a great place to shop for anyone who loves Southern-style cuisine and rustic home decor. With a wide range of products to choose from and a user-friendly website, it's easy to find exactly what you're looking for at the Cracker Barrel online store.
Overview of Cracker Barrel complaint handling
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Cracker Barrel contacts
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Cracker Barrel phone numbers+1 (800) 333-9566+1 (800) 333-9566Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 15 15 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click down if you have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 44 44 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number+1 (615) 443-9266+1 (615) 443-9266Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 1 1 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click down if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 10 10 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone numberSenior Director Corporate Communications+1 (615) 443-9115+1 (615) 443-9115Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click down if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 2 2 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone numberMedia Contact+1 (615) 443-9589+1 (615) 443-9589Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click down if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone numberMedia Contact
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Cracker Barrel emailsdmca@crackerbarrel.com100%Confidence score: 100%Supportjanella.escobar@crackerbarrel.com93%Confidence score: 93%communicationjeanne.ludington@crackerbarrel.com93%Confidence score: 93%Communicationteresa.miller@crackerbarrel.com92%Confidence score: 92%Communication
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Cracker Barrel address307 Hartmann Drive, Lebanon, New York, 37087, United States
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Cracker Barrel social media
Most discussed Cracker Barrel complaints
slow, bad food, poor staffRecent comments about Cracker Barrel company
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