Cracker Barrel reviews and complaints 1
View all 496 complaintsCracker Barrel - Christmas dinner that cost me $171.19
I ordered the Thanksgiving meal at $160.49 and everything went well. I ordered the large Christmas dinner for $171.19. I have an e-mail that was sent to me on Dec. 15th about the cooking directions. When I went to pick up the dinner at 1:00 on Christmas Eve. My order could not be found. I had the email with me and that seemed to be the only reason I was given anything. I have my credit card bill that shows where I ordered both dinners on October 30th. After 40 minutes, we left with the following: Spiral Sliced Bone-in Ham (your ad said sugar cured ham). I'm not sure I got the ham that was promised. I have the label it weighed 9.61 lbs. 2 cornbread dressings, 2 mac & cheese, 2 cranberry relish, 1 sweet potato and 1 apples (shouldn't I have gotten 2 of each to feel up to 10 people? I got plain rolls instead of yeast rolls, no gravy was included as promised and they did not have any pecan pies as promised so they gave me 2 apple pies which were not my favorite. Therefore; I do not believe I got what I paid for. I have left 2 phones messages at corporate (1 Friday and 1 today with no response). I picked up my order from the Clemmons, NC Cracker Barrel. I would like for someone to call me and explain exactly what I was suppose to get and let me know if there is any compensation for the frustration of Christmas Eve, the lack of promised food as well. Clara Holcomb [protected]
Confidential Information Hidden: This section contains confidential information visible to verified Cracker Barrel representatives only. If you are affiliated with Cracker Barrel, please claim your business to access these details.
We have received your comment. Thank you!