Cracker Barrel
reviews and complaints

This past Sunday, July 30, 2023 my husband and I had dinner at your Peoria, AZ location.

First I'd like to say, we have been regularly eating at this location for 10+ years. Mostly breakfast,but occasionally for dinner.

Dylan was our wait person.

After about 10 minutes of taking our order, she brought our iced teas.

Than it took at least 20+ minutes before our meals arrived, delivered by a different wait person.

We didn't see Dylan again until she brought the check.

My husband had the chicken fried steak dinner with broccoli and baked potato.

The meat was warm at best, the broccoli was so cool it wouldn't melt butter.

The baked potato was so overcooked it was burnt around the edges and dry inside.

I ordered the grilled chicken salad.

The chicken was ice cold, and dry, probably cooked hours before than placed in the cooler. The hard boiled eggs that should've been cold, were room temperature. The ranch dressing was very thin, and room temperature also.

I did not receive crackers with my salad as stated on the menu.

This probably won't stop us from returning to this location, but only for breakfast, which has always been received as ordered.

We've always enjoyed our breakfast there, especially if we were lucky enough to have Jesse as our server.

Thanks for listening.

07/29/23 3pm

Store completely unprepared for volume of business. Manager not prepared to address issues. No silverware delivered with meal. Part of meal on floor and not replaced. Inaccurate order missing item. when reminded a second time of missing item the fix by the manager was to bring 3 with an excuse of being busy

As a tourist area this store should be prepared for "busy" You need a new manager at this location or training of current employees.

7/30/23 went to bowling green Ky store complete opposite. 9am visit. Busy with wait times. Manager sitting customers, wait staff friendly, food prepared correctly. This store and staff should be the example of what all of your stores perform to. It runs like a well oiled machine.

On a 37.00 order I tipped waitress $25.00 and also spoke to the manager about the quality of his establishment. He should be promoted to district manager or given a raise as he is doing it right

I've been a customer at Cracker Barrel for over 30 years. One of the biggest mistakes they have made occurred this past year when someone got the bright idea to change the recipe for the infamous hash brown casserole. They have completely ruined that menu item and I personally know 4 couples that will no longer go there because of this. The waitresses also acknowledge that the change is one of the most mentioned negative reviews they receive from customers. BRING BACK THE ORIGINAL RECIPE FOR THE HASH BROWN CASSEROLE.

I visited Cracker Barrel in Texarkana, which I frequently visit. This particular time when I was there with a couple of friends for lunch, the service was terrible. We were seated in the back area of the restaurant, where they had either forgotten where we were or just never came. So after about 15 minutes a waitress came over and asked if what we wanted to drink. After about another 5 minutes a waiter came over and said he was sorry, but our waitress had an emergency and had to leave and he would be our waiter, and he took our drink order. So after about five minutes he brought our drinks, and we asked if we could have some cornbread. Another few minutes he brought the bread no extra small plates or asked if we needed anything. While back there, there was 2 other people back in the area that had been there before we arrived but we could tell that they was there for other reasons other than eating. Then this guy came thru that looked as if he was a manager headed to where the lady was seated, and we asked if he was a manager or if we could talk with a manager about our service, and he then becked for the waiter to come, and he came with the waitress that he had said had to leave, and we asked about our order. The manager went to the table and was doing interview with the people that was seated in the same area we were assigned to. The waiter never came back. Never came back to ask if our food was correct, which mine wasn't because it was to salty, and the hashbrown cassorole was cold, but he never came back to our table to check.

We finished our food and waited for check which again no one came, so we started to the front, when waiter noticed and offered our ticket which was wrong, so when we got to the front to pay, we told the cashier that we not only had been waiting on our ticket, but the service was terrible. So we tried to tell him what we had ordered so we could pay & leave, when the waiter finally came with our tickets. We asked who was the manager, and his name was Tim, he said that he was just a cashier, and couldn't help with what was in the other area, and manager was interviewing. I like Cracker Barrel and I frequent there, but that was the worse service I have ever experienced. If they was short staffed, it would have been nice if they had let us know when we arrived. The worse was the waiter/waitress that we had. NEVER Never came beck to the table, not even to offer tea or water, or see if we needed anything for our food.

The service was so bad, it made the food even worse.

I orderded Classic Hamburger Steak dinner with tea. Table 331 terminal CB037503 group of 3 Server 1998447

We waited a half hour for our order. When I finally got the waitress to go check, she brought the order. Oh, it was just ready. My husband's mashed potatoes were hard, indicating they had been sitting. She denied the orders had been sitting. We refused to eat the meals and on the way out asked for the manager at the check-in station. After he was called a second time, we quit waiting and just left. Also, the floor was dirty. One of the waitresses slipped because of this. But the worst of all, two tables over was a table with a customer with her dog in her lap. This is not legal. I eat at Cracker Barrell often. I had ate at the one in our home town the night before. This is the Wilson, NC location.

I have 3 gift cards I got as gifts about 3 years ago. I tried to use one in Stewartstown PA on May 14, 2023, and was told by the cashier that they no longer honor the older ("no expiraton date") gift cards. I was directed to contact corporate.

I went online and I filled out their online request-for-help-form and was only able to insert one gift certificate number per form, so had to make 3 separate inquiries.

That was on June 6th. The auto-response emails ("do not reply to this email") arrived on June 6th with the message that they would respond within 5 days. It has been 10 days and I haven't heard one word.

Ticket Number: [protected]

Ticket Number: [protected]

Ticket Number: [protected]

I along with numerous other people will be boycotting your restaurant. You all hide behind calls coming in with your voice mail. You evidently do not want to hear or talk to anyone. YOU of ALL restaurants supporting PRIDE month. This is something that is EVIL and I still cannot believe your decision on supporting something so wrong. This will not benefit you at all. God sees what you are doing. This is supporting Satan himself. God does not like anyone supporting the devil over Him. You should be ashamed of your self. Your sales will drop and you will not succeed with this type of behavior. God will not smile down on you. I hope you are happy because it will not last. It can't. Me along with others will halt all business with you.SHAME on you for what you have done!

My email address is [protected]@epbfi.com But you probably could care less what the Christians think. You have proven that.

Your police on gay pride week is so stupid you don't celebrate straight pride week but you give in to the minority. I eat breakfast with a group of Christian men every Friday. We want be back because of your woke polices that's about 15 families that will not be back. Cracker Barrel was a family place but not no more if you are going to honor things that are not Christian.

My daughter and I were dining in at the Cracker Barrel on Miller Lane, Dayton, Ohio on June 2, 2023 at about 5:30 p.m. The restaurant was not extremely busy and there were sufficient servers.

My daughter and I continued to wait while watching others being seated and served while we were ignored. We finally left the restaurant without any service and I told the cashier on the way out I didn't have a bill because we were never served or even checked on.

We went to the Olive Garden on Miller Lane and were seated promptly and waited on immediately. The food was excellent and served quickly although the Olive Garden was doing a lot more business than the Cracker Barrel on Miller Lane at this time.

We will return to the Olive Garden when we are again visiting Miller Lane, which is frequently. We will not be back to the Cracker Barrel. I am glad you are doing such good business that you don't need customers. I am not sure all of my friends on social media agree with you though.

On Friday, May 12, in San Antonio, Texas we decided to go have breakfast at the Cracker Barrel off of 10W. We arrived around 8:30 am and went in. Immediately we noticed the place was way too cold. After about 5 minutes we were seated. We also noticed that there were not many people in the place. There seemed to be a shortage of help for it took abut 15 minutes for someone to wait on us. We also noticed the fireplace was burning at full capacity and it was still too cold in the place. We told the server it was too cold and she just smiled with no comment. We ordered and after a 25 minute wait the food came. This is when we knew we had come to the wrong place. The eggs were cold, the bacon was burnt, and the bread was so cold the butter would not melt. After eating a cold breakfast we went to pay the bill. To our surprise we were charged the full price for coffee refills, but our refills were only for about a third of a cup. We will not be back and we will tell our friends how terrible the food was. I do not think this place will be in business very long with this kind of food and service.

Wilsons.

We visited yesterday Cracker Barrel in Boyton Beach Fl for lunch.

The problem is that 4 tables in front of us were dirty with used plates. I think you need to address ensuring that you have runners that clean the tables. We received our bill and no one removed our empty plates.

Need additional staff since food is generally good. I have pictures to prove my claim.