Cracker Barrel

so sad after a hard day to take time out to enjoy a plate of food for $50 for acouple to be cold and un eatable and having to go get something to eat after you leave. ticket number cb0079 at crossville tn 38572 time of day 6.03 pm 9/19/2023 cb007902 store crossville tn. Charles Brown [protected] . we eat out here almost weekly and its always hit or miss. We think you could do much better in food prep than what we have had here latly. last week we will give you a 10 or a+. Im sorry for taking time but money is hard now that we are retired.

My wife and I were regular Cracker Barrel customers, But our complaints with them at the local Cracker Barrel in Hagerstown, Md was why was the turkey sausage taken from the menu? Who ever change it to chicken sausage alt to be fired without remedy. unless they bring back the turkey sausage, we won't be back we'll go to Bob Evans. Also since I had gotten chicken sausage I was charged extra We didn't eat the sausage after tasting it. A restaurant should be in business to please the customer, thats the area Cracker barrel is lacking!

All I can say is BRING BACK THE TURKEY SAUSAGE, at this restaurant I know were not the only one's eating turkey sausage. (I cannot eat pork for health reasons) I expect to hear back from Cracker Barrel Question why ruin a good thing?

Mr and Mrs.Lloyd A.Mills

18 Virginia Avenue

Waynesboro,Pa 17268

Phone # [protected] or you can email me

this is a complaint about the likely illegal activities of sandra cochran, ceo of cracker barrel and board member for lowe's.

i had interaction with lowe's over sept. 4, tried to apply for a credit card online (there's should have been no issue, as my credit score is over 800). but the online system glitched and wouldn't let us complete. i called the 800 number offered and was offered the same online system that already glitched multiple times. so, as i already had clicked a "cancel" option in the process, i was told my request would be "declined."

i objected, as my cancellation of a request is not the same as being "declined." i asked to speak to a supervisor for the lowe's program, and the operator hung up on me.

such a statement steals my reputation, lies about me and is crooked in all respects. . cochran, as a board member, is directly responsible for this illegal activity.

please have cochran contact me

regards. mr. unruh, [protected]. or [protected]@gmail.com

It’s sad that this once great breakfast place has changed the Potato casserole! I have eaten at 3 different places. The food is definitely not the same. Ate in Concord, NC last week, scrambled eggs were running, potato casserole was nasty. There is no taste. My husbands bacon was dripping in grease.

Ate in Greensboro, NC off wendover pretty much the same!

Can’t even eat at the Winston-Salem off union cross! It’s the worst place thus far!

We are done! Breakfast is nasty. Not sure what corners your cutting, but lots of ppl are done with you.

I guess trying different ones made me realize it’s across the board!

On the day 08/12/2023 Moses had the cooks to come in the office to discuss the break issues and he clearly stated that everyone needs to take their break before 10 so on the date of 08/13/2023

I came in to work at 6 in the morning I took my break at 8 when I came back to clock in the manager told me to clock out because he says he didn't tell me to take a break and I stated to him that he didn't say that he was going to administer breaks and he told me it's not up for debate while were still on the floor and not in the office I feel that I was wrongfully terminated and I feel that he is racist I didn't do anything wrong but what I was told and when I asked for corporate number he denied my request

went to longview store for dimmer about 3 pm today, we are two elderly women one 69 the other 70, we were setted and given menus and there we sat for 15 to 20 minutes with no one coming to table for drink order or anything i asked hostess to please check for us and she went back and never said a thing to us upon walking out the cashier asked what the problem was and we shared with her what happened, She called the manager who said something about sending some one home to change, This will be our last time visiting any cracher barrels as this was not the properly run store

On a recent visit to the location in mid-morning (1030AM) my breakfast was obviously left over from earlier. Sausage was the consistency of a hockey puck, grits were cold. Very sad.

To exacerbate the situation, the young female black waitress repeatedly referred to us in "christian" terms. As a non-christian, this was insultng. Wishing me a blessing and calling me my beloved, is a symbol of ignorance as to how you treat other people, assuming they belive what you do. ]]

No problem. I just won't be backi.

This past Sunday, July 30, 2023 my husband and I had dinner at your Peoria, AZ location.

First I'd like to say, we have been regularly eating at this location for 10+ years. Mostly breakfast,but occasionally for dinner.

Dylan was our wait person.

After about 10 minutes of taking our order, she brought our iced teas.

Than it took at least 20+ minutes before our meals arrived, delivered by a different wait person.

We didn't see Dylan again until she brought the check.

My husband had the chicken fried steak dinner with broccoli and baked potato.

The meat was warm at best, the broccoli was so cool it wouldn't melt butter.

The baked potato was so overcooked it was burnt around the edges and dry inside.

I ordered the grilled chicken salad.

The chicken was ice cold, and dry, probably cooked hours before than placed in the cooler. The hard boiled eggs that should've been cold, were room temperature. The ranch dressing was very thin, and room temperature also.

I did not receive crackers with my salad as stated on the menu.

This probably won't stop us from returning to this location, but only for breakfast, which has always been received as ordered.

We've always enjoyed our breakfast there, especially if we were lucky enough to have Jesse as our server.

Thanks for listening.

07/29/23 3pm

Store completely unprepared for volume of business. Manager not prepared to address issues. No silverware delivered with meal. Part of meal on floor and not replaced. Inaccurate order missing item. when reminded a second time of missing item the fix by the manager was to bring 3 with an excuse of being busy

As a tourist area this store should be prepared for "busy" You need a new manager at this location or training of current employees.

7/30/23 went to bowling green Ky store complete opposite. 9am visit. Busy with wait times. Manager sitting customers, wait staff friendly, food prepared correctly. This store and staff should be the example of what all of your stores perform to. It runs like a well oiled machine.

On a 37.00 order I tipped waitress $25.00 and also spoke to the manager about the quality of his establishment. He should be promoted to district manager or given a raise as he is doing it right

I've been a customer at Cracker Barrel for over 30 years. One of the biggest mistakes they have made occurred this past year when someone got the bright idea to change the recipe for the infamous hash brown casserole. They have completely ruined that menu item and I personally know 4 couples that will no longer go there because of this. The waitresses also acknowledge that the change is one of the most mentioned negative reviews they receive from customers. BRING BACK THE ORIGINAL RECIPE FOR THE HASH BROWN CASSEROLE.

I visited Cracker Barrel in Texarkana, which I frequently visit. This particular time when I was there with a couple of friends for lunch, the service was terrible. We were seated in the back area of the restaurant, where they had either forgotten where we were or just never came. So after about 15 minutes a waitress came over and asked if what we wanted to drink. After about another 5 minutes a waiter came over and said he was sorry, but our waitress had an emergency and had to leave and he would be our waiter, and he took our drink order. So after about five minutes he brought our drinks, and we asked if we could have some cornbread. Another few minutes he brought the bread no extra small plates or asked if we needed anything. While back there, there was 2 other people back in the area that had been there before we arrived but we could tell that they was there for other reasons other than eating. Then this guy came thru that looked as if he was a manager headed to where the lady was seated, and we asked if he was a manager or if we could talk with a manager about our service, and he then becked for the waiter to come, and he came with the waitress that he had said had to leave, and we asked about our order. The manager went to the table and was doing interview with the people that was seated in the same area we were assigned to. The waiter never came back. Never came back to ask if our food was correct, which mine wasn't because it was to salty, and the hashbrown cassorole was cold, but he never came back to our table to check.

We finished our food and waited for check which again no one came, so we started to the front, when waiter noticed and offered our ticket which was wrong, so when we got to the front to pay, we told the cashier that we not only had been waiting on our ticket, but the service was terrible. So we tried to tell him what we had ordered so we could pay & leave, when the waiter finally came with our tickets. We asked who was the manager, and his name was Tim, he said that he was just a cashier, and couldn't help with what was in the other area, and manager was interviewing. I like Cracker Barrel and I frequent there, but that was the worse service I have ever experienced. If they was short staffed, it would have been nice if they had let us know when we arrived. The worse was the waiter/waitress that we had. NEVER Never came beck to the table, not even to offer tea or water, or see if we needed anything for our food.

The service was so bad, it made the food even worse.

I orderded Classic Hamburger Steak dinner with tea. Table 331 terminal CB037503 group of 3 Server 1998447

We waited a half hour for our order. When I finally got the waitress to go check, she brought the order. Oh, it was just ready. My husband's mashed potatoes were hard, indicating they had been sitting. She denied the orders had been sitting. We refused to eat the meals and on the way out asked for the manager at the check-in station. After he was called a second time, we quit waiting and just left. Also, the floor was dirty. One of the waitresses slipped because of this. But the worst of all, two tables over was a table with a customer with her dog in her lap. This is not legal. I eat at Cracker Barrell often. I had ate at the one in our home town the night before. This is the Wilson, NC location.