The complaint has been investigated and
resolved to the customer's satisfactionResolved The Cracker Barrel — slow, bad food, poor staff
resolved to the customer's satisfaction
As a child, I used to love this restaurant. It had goofy pictures on the wall, a toy section. And damned good orange soda. But the past few times i've been forced to return, have all been one giant ball of pain and suffering. These events have been the same in different states of which i've eaten at the cracker barrel.
In the time it takes to get your food, you could have just made the same damn thing at home, and saved yourself the 20$. Anywhere between 30-40minutes is the average wait time i've experienced. I am not going here in a huge group of people, demanding all 20 of us has our food out instantly. Oh no, it's just me, and my mother. Having a nice little lunch. But still, it's taken up to 40 minutes for two plates. We do not order anything special with our food. Just the run of the mill menu items.
For example: a chicken salad, ranch dressing. How long can that take? My mother even ordered the exact same thing. But we sat around for 30 minutes while we got absolutely no recognition. Remember, this has happened at more then one restaurant, in different states.
So after 30 minutes of sitting around being ignored, we finally get our food. The first thing my mother says is 'where's chicken?", buried under the lettuce where a few pieces of chicken. As if it was an after thought.
It was painfully obvious the salads had been sitting around for a while, some of the croutons had turned squishy from sitting on top of a tomato for to long. I was scared to even try the hard boiled egg, which was ice cold by this point. The chicken was luke warm, whatever little bit we received, one could tell considering the cheese beneath it was barely melted. And one can deduce that hot chicken would melt the cheese, and cold # chicken sitting around for 20 minutes, would not.
Every time I order a simple coke, it tastes like dish water.
Yes, fountain drinks will vary in taste depending on the restaurants syrup to water ratio, but this was not cols syrup, it was dish water.
On one occasion the creamer for my mothers coffee had curdled.
Honestly, I cannot stand to return to this place. As a child it was a place of wonderment and delicious orange cola, now it's a waste land of cold food and rancid milk products.
At one time, a table of 20 was served, and out the door before my mother and I even got our food. And yes, we where there before the larger party arrived, and had ordered at least 10 minutes before hand.
These events are taken from various locations including: michigan, louisiana, and texas. I travel a lot -_-