The Cheesecake Factory Logo

The Cheesecake Factory

Having problems with The Cheesecake Factory?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

26901 Malibu Hills Road
Calabasas Hills (California), New York
United States - 91301
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM
Sun8:00 AM - 8:00 PM

Complaints & Reviews

Pickup service

I ordered lunch for hours in advance to pick up at 3 PM at the West Hartford cheesecake factory in...

Customer service and food missing

Today, May 9 around 7:40pm, we placed an order from The Cheesecake Factory in 15301 Ventura Blvd, Sherman...

food quality and customer service

2/18/2020 table 211 / server-alaye / party of 8 we recieved the worst service. I have been to cheesecake...

Hostess/waitress

Thursday February 20th at 2:00 pm My daughter and friend were seated at a table by the hostess and were...

Food

My husband and my anniversary is 26 years married. We invited my mom Carnetta because I know her being a...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

the general manager

Hello, my name is Shantel. I am very concern about the way I heard and saw how the General Manager wa...

chicken parmesan pizza style

I found 3 large pieces of what seems to be Saran Wrap in my food. One piece I almost choked on. This is so...

I received very poor service from the cheesecake factory.

Me and my daughter arrived at the cheesecake factory at 10:26 am at 11:20 am we still had not received our...

dinner

Celebrated my daughter's birthday at your restaurant, enjoyed the cakes and the very kind service, but...

service at restaurant

On 12/31/2019 my husband, daughter, son, daughter in law and grandchild had lunch at this location. From the...

service price

The terrible service we received at friendly center Greensboro NC . Oct 30 2019 at 130 pm We had a waiver that was very nice took our order and went down hill from there. Our order never came and we had to ask others after us came out . We had to ask to be. Told kitchen was in mess. When our food came it was chicken taquiton and side salad onion soup and side salad and MASH POTATO and STEAMED SPINACH which was cold i sent it back my family ate their food still no food when I did get it I no longer wanted the food and the even offered to not charge me so I could take it home are u kidding me ? Then manager never came out and you all had the nerve to charge up for remainer of food 30.00 I will here go back there and believe me I will post everywhere I can how terrible the whole experience was . berthaSmith

product and service both

I have been to Cheesecake Factory in dubai mall and it was my anniversary which I believe it's the worst...

overcharged my credit card

I have been overcharged - Check # 0201a Rec:180. My bill came up $49.61. I payed using a $25.00 gift card and that balance on my credit card. The balance due after the giftcard was $24.61. I tipped 15% on $49.61 which is $7.44. Total amount that should of been charged is $32.05. My credit card was charged $57.05. That is $25.00 extra. Please credit back my credit card the $25.00 that was not authorized. Thank you.

  • SubSquirrel Dec 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    When you signed the receipt credit card statement, did you not notice that you were not credited for the gift card?

    1 Votes

fish and chips

I was so excited that we finally got a Cheesecake Factory but I hadn't eaten the food here only the...

food service

My server by the name of Maria S (Va location) made a very unsettling remark regarding how fast and how much food I ate, saying "Oh, you really cleaned your plate" and started laughing, I am struggling with my weight did not find that comment pleasant, funny neither appropriate. She then said, "the food was so good, make you want to slap your grandmother", both of my grandparents are no longer on this earth, that comment made me feel uneasy and sad as I started to think about my grandparents. Maria completely ruined my experience at the Cheesecake Factory. I was eating with a guest, Maria took my bankcard and charged my guest food on my bankcard after she already separated the checks, she was not paying attention being so busy laughing and making inappropriate comments nd acting very jittery. My experience there was horrible, I will not be back there ever!

food cold

After selecting this restaurant for my grandson's 15 th birthday I did not expect to pay $100+ for cold...

I was supposed to receive a gift card over 2 weeks ago and have not received it

i came in to the restaurant for a pick up, the staff did not give me all of the items i paid for. I contacted the manager and he assured me that, a gift card would b sent out to at minimum cover the cost of the food that was not in the bag, 2 weeks later i contacted him again as i had not received the gift card after he said it would only be a few days. He apologized and said he would send one out right away, it has now been another 2 weeks, totaling over 1 month since i actually placed the order, im quite dissapointed that something so simple could cause me to not want to eat at your restaurant since i very much enjoy your food, but i refuse to eat there until this issue has been settled, all i would like is to have my initial refund given to me and that would at least make me consider your restaurant in the future

slice of cheesecake

I frequent the Cheesecake Factory in Nashville Tennessee (Green Hills Mall) often. I have noticed the $2.50...

the chicken madeira

First, I absolutely love the cheesecake factory. I went to the first cheesecake factory about 40 years ago in...

price

A coworker/friend went to eat for her birthday.. We do the keto diet so we decided to share a bunless burger. Extra cheese. And avocodo on the side.. No fries.. And egg on top.. A side of brussel sprouts and two green teas... Somehow on gods green earth our bill was $52.00. I questioned the bill with the manager and he stated we would of been better off getting 2 burgers.. Somehow we got charged 24.00 for one burger.. That's pure robbery!!! And because they gave us extra avocodo which by the way was not extra at all.. Never again will I eat here.. Walhburgers next time for sure!!! U guys robbed us blind.. Well done