The Cheesecake Factory Customer Service


The Cheesecake Factory Co. LLC.

26901 Malibu Hills Road
Calabasas Hills (California)
New York
United States - 91301

Customer Support Phone Numbers

Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM
Sun8:00 AM - 8:00 PM

The Cheesecake Factory Complaints & Reviews

The Cheesecake Factory / burns on child from pizza

Jul 16, 2019

On Sunday July 14, 2019 my family came to Cheesecake Factory to eat. Our 4 year old daughter ordered the kids cheese pizza. When the pizza came out it was burning hot and we had no warning about it. As soon as it was set on the table our child reached for it and the pizza fell apart in her...

The Cheesecake Factory / order out is seldom correct

Jul 12, 2019

I'm a fan of Cheesecake Factory and have eaten at several locations in different cities. The menu is massive and mostly everything I've tried is good. My go to dish is Chicken Costoletta and their Classic or Old Fashioned Cheeseburgers and both are mostly good. They are always busy in the...

The Cheesecake Factory / wrongfully fired

Jun 06, 2019

My name is Richard Goldberg and I was fired yesterday for something stupid I did and I feel like they should've suspended me for a week instead. I worked at the Thousand Oaks location. Last Friday night I spilled some parmesan cheese on the floor. Instead of throwing it away I put it in a...

The Cheesecake Factory / food

Jun 06, 2019

Order number 0576b Table 42 #party 2 Cierra L SvrCk: 20 21:09 05/23/19 Me and husband recently went to Cheesecake Factory for his birthday dinner and it was my first time and I was really excited to try it. My husband ordered spicy cashew chicken and I ordered fish and chips. Prior...

The Cheesecake Factory / service

May 20, 2019

I attended my grandson Birthday party Saturday 18th, 2019(parks mall), Arlington Tx. Our family arrived at 7:35pm sign in we waited and waited and waited we saw all of these other large parties being seated whom arrived after us, so we checked with the host only to find out that the...

The Cheesecake Factory / inefficient location

May 11, 2019

We are writing about our experience with online ordering with your company. Our carryout order was ready for pickup and we arrived to find that we were forced to wait in line with people placing orders for cheesecakes. 45 minutes later, we were handed our cold food. We offered a suggestion...

The Cheesecake Factory / associate who started a fight with another employee!

May 07, 2019

Hi my name is Quentin Salazar, I had lost my job today because of a another employee name Isaac Munoz. We have had trouble in the past and I thought we had worked all of those issues out. I guess I was wrong. It started when I was in the backhouse folding napkins when the managers ask me...

The Cheesecake Factory / cheesecake order

May 07, 2019

Hello. I ordered a red velvet cheesecake for my daughter's birthday more than 24 hours in advance, and I went to your Braintree, MA location today (April 7) to pick it up. When I got there (before noon), the woman (Tharayinha C) took my credit card and charged me for the cake that she had...

The Cheesecake Factory / cheesecake

Apr 29, 2019

I recently purchased two slices of cheesecake form the downtown Chicago location. I am a loyal customer as I have been coming to this specific location for over 10 years. Over the years I have noticed the changing in menu prices and items which I have never complained about. However, I do...

The Cheesecake Factory / service

Apr 26, 2019

Please know that my husband and I are big fans of Cheesecake Factory, usually the service is extraordinary! However, our experience today was not so. Our waitress (she never introduced herself so I have no name) could never be found. Our waters were refilled once in the >hour we were there...

The Cheesecake Factory / dinner (chicken and avocado entree salad)

Apr 18, 2019

I dined at the Boston Prudential Center Cheesecake Factory location off of Huntington Ave (MA, 02115) on Monday April 15th at approximately 8 pm. I ordered the chicken avocado salad with no additions or changes to the entree, and a slice of Oreo cheesecake to take to a friend. The very...

The Cheesecake Factory / food with plastic

Apr 15, 2019

Refund request: My wife and I picked up Lasagna from Cheesecake factory Buford, GA and noticed Plastic in both of our portions. Please see photos of plastic found in our lasgna orders from a pickup at following location: Mall of Georgia 3333 Buford Drive Buford, GA 30519 770-831-4710 I...

The Cheesecake Factory / the tower cake

Apr 13, 2019

on the 7th of april on my birthday i decided to get a tower cake and chessecake factory. Ive done this before so i was excited about it. When i went to get one they said they needed to find a box because they threw away the orginal box it came in it was there backup cake i was buying. i...

The Cheesecake Factory / manager/hostess - customer interactions

Mar 17, 2019

On 03/16/2019 my family and I went to have dinner at the Ridge Hill, Yonkers location. We were a party of 5, and told the wait would be 50 minutes. We arrived at 5:10pm and made the decision to wait. At 6:00pm, we asked how much longer it would be and were told by the hostess we were next...

The Cheesecake Factory / food and service

Mar 10, 2019

Me and my boyfriend place our order at the cheese cake factory and both orders came out wrong far as overcooked so they took the orders back and brought back food that was not hot so they took one meal off the bill but not both meals off since they couldn't get the orders right so we...

The Cheesecake Factory / health & safety restaurant

Feb 21, 2019

I was given a glass of wine that contained pieces of broken glass. I have attached a photo of the pieces of glass that I consumed while drinking from the wine glass. I extracted 2 chard's of glass from my mouth, I cannot be sure that I didnt inadvertently swallow some glass as I am...

The Cheesecake Factory / service I received from server and even manager on duty.

Jan 27, 2019

To whom it may concern, I was in your cheese Cake factory in McLean Virginia on Saturday Night 1/26/19 at 9pm. We got sitted Waiter came over ask up what we was drinking got us water. Said he take our drink order when he come back. Never came back and ask us. We waited 30min. Ask where our...

The Cheesecake Factory / terrible chicken pot pie and poor manager response

Jan 21, 2019

I had lunch today at the Winter Park, FL Cheesecake factory with a friend. I ordered the Chicken Pot Pie after asking the waiter how it was and he said it was Great! After waiting more than an hour for our meal, my chicken pot pie arrived lukewarm, with undercooked potatoes and barely any...

The Cheesecake Factory / manager follow through

Jan 14, 2019

Cheesecake Factory on Glades Rd. in Boca Raton Florida, General Mgr. Don. My firm has been doing seminars there for a few years and recently policy changed to submitting $75.00 via your gift card gifted back to you via email to reserve room. I did do that, paid on line with credit card then...

The Cheesecake Factory / food safety

Dec 22, 2018

I visited the Cheesecake Factory in Lubbock, Texas on Friday, December 21st. After waiting close to 2 hours for a table my son who has tree nut allergies ordered the kids pasta with marinara. If you read the menu and website it clearly states this item is nut free. While eating my 9 year...

The Cheesecake Factory / cheesecake factory at carlsbad stores

Dec 18, 2018

On Dec 17 around 4pm stopped at the restaurant for dinner. My husband and I both ordered the T Bone Steak well done and a side salad. I0 minutes into eating the salad the steaks arrived. Did not have a chance to finish and enjoy the salad. Took a bite of the mashed potatoes and they were...

The Cheesecake Factory / rude behavior of staff

Dec 11, 2018

We placed an online order for the Lawrenceville, New Jersey restaurant Sunday evening. I was contacted via phone by the kitchen about an item in the sampler I ordered that they ran out of, the person Calling said my order would be ready in 5-10 minutes which was earlier than the...

The Cheesecake Factory / poor "manager" service

Dec 05, 2018

Hello, On 11/30 I was eating at the bar at the Cheesecake factory in Pembroke Gardens, Pembroke Pines Florida. While I spent a tremendous amount of money on drinks, my husband and I also ordered meals. When my meal came (small greek salad with Chicken on the side) I noticed there was a fly...

The Cheesecake Factory / employee

Nov 30, 2018

I truly thought the cheesecake factory operated with integrity. When you allow employees to use racial slurs, belittle women, openly admitting to beating his spouse, and threatening to murder them. This is not a place for families to eat. This is a terrible look for a food chain that...

The Cheesecake Factory / service

Nov 10, 2018

We recently traveled from WV to the Ross Park Mall Cheesecake Factory. There were 10 of us, which included 2 children. We were told our wait would be 50-60 minutes long. After an hour wait, still not seated. During that time, several big tables were seated before us. I went up to ask how...

The Cheesecake Factory / service, and food

Nov 10, 2018

I went for dinner at Cheesecake Factory and had such an unfortunate experience. I am disappointed as I have been here many times and it's never been this bad. The experience ruined my birthday! On Tuesday night the food was just awful and so was the service. Our sliders came out burnt, dry...

The Cheesecake Factory / service and rudeness

Oct 30, 2018

I was invited to Birthday Celebration Dinner at th Cheese Factory in Colonie Center Albany/ Colonie NY on yesterday 10/26/2018. 6 of arrived at 7:10 pm and waited for the quest of honor to arrive. He arrived at 7:35pm. Those of the invitees were not seated till 7:55pm. The total number of...

The Cheesecake Factory / unsanitary cup

Oct 19, 2018

So me and my girlfriend went to the cheesecake factor located on 1 Maple, White Plains NY for our lunch break ... And the server Jarrett was really helpful with what we ordered and super polite. Unfortunately right after our appetizers were given to us my girlfriend spotted old crust on...

The Cheesecake Factory / disruptive evening, mgr not controlling his restaurant

Oct 14, 2018

I took my two daughters for a nice dinner as we usually try to go on Friday evening after a busy week. 30 minutes into our experience a party of 15 people came in and were sat next to us, we were in a booth to the righ were the long benches and tables together. This group came in and...

The Cheesecake Factory / the cheesecake factory mall drive west nj

Sep 25, 2018

Hello, I want to share the very hurtful and long hour I just went through in one of your restaurants, that is located at the '10 Mall Dr W, Jersey City, NJ 07310'. My friend, aunt and I wanted to eat in the cheesecake factory for a long time, I am new to the area and they came with me to...

The Cheesecake Factory / getting my job back

Sep 21, 2018

This is a complaint for the general manager of The cheesecake in prudential in Boston, MA. I worked for this company a year ago and didn't leave in the best terms with them. Recently I went to see if I could get my job back and I talked to the general manager of that place and he told me...

The Cheesecake Factory / management

Sep 20, 2018

9/20/18 I woke up to sad news that I have a death in the family & another family member is currently in the hospital. I work at The Cheesecake Factory in Trumbull, CT and I called to tell them that I need to be with my family and I can't work my night shift that's scheduled. The EKM of...

The Cheesecake Factory / employee/ manager “chef”

Sep 18, 2018

I would like to make a serious complaint in regards to an employee, Joshua Boyd, working in Fashion place Mall location of this restaurant. This employee is extremely rude and came on strong because I said my food was still cold. I asked to speak to a manager and he responded with an...

The Cheesecake Factory / an employee

Sep 06, 2018

Good Evening, I would like to make a serious complaint in regards to an employee, Eddy Betancourt, working in Dolphin Mall location of this restaurant. This employee is extremely rude and came on strong. It seemed like he was on some type of drug. I honestly love this restaurant and would...

The Cheesecake Factory / dirty silverware

Aug 28, 2018

Husband and I went to Cheescake Factory (Alpharetta ga location)for dinner August 25. Food was great but we were given dirty silverware twice. I was highly disappointed and contemplated leaving because of this. This could easily cause food poisoning so there needs to be more diligence in...

The Cheesecake Factory / service

Aug 18, 2018

Hello, I would like to submit a formal complaint. My family and I chose your cheesecake factory restaurant located at 2075 North Point Circle Alpharetta, GA 30022 on 08/17/2018 for our family night dinner. I cut my finger from the water glass which was chipped and when I went to ask the...

The Cheesecake Factory / sanitation and fda nutrition labeling

Aug 13, 2018

On 8/12/18 my family and I dined at Arundel Mills Cheesecake Factory to celebrate my sons birthday. While we waited to be seated I asked the hostess staff (2 females) for the nutritional information for the menu as there were 2 family members with dietary restrictions. After checking...

The Cheesecake Factory / plastic wrapper on dish

Aug 10, 2018

On the night of 8/8/2018 we went the cheesecake factory at the Irvine spectrum to celebrate my birthday..Everything was going great until my wife found a huge piece of plastic wrapper on her chicken costelleta dish..We notified the Kyle manager on duty that night, and he took down my...

The Cheesecake Factory / service

Aug 05, 2018

We ate the cheese cake factory in Raleigh NC Saturday aug 4th. We got there at 4pm waited an hour for a table. We sat down and ordered we were a table of 6 and one child two of our quests were my elderly parents. My father who has COPD first time at the Cheesecake Factory. Our food took...

The Cheesecake Factory / customer service

Aug 01, 2018

I went to the Cheesecake Factory on July 30, 2018 and got seated and all was fine until a larger party was seated next to us. Then the server Carina M. Forgot all about us. We sat for 30 mins with no refills no nothing. We had to flag down another server to ask for manager. Carina appeared...