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Red Lobster
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Red Lobster Complaints Summary

21 Resolved
405 Unresolved
Our verdict: If considering services from Red Lobster with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Lobster complaints 426

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12:54 pm EST
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Firstly, I would like to make a complaint involving your representative whom I talked to to get information about the Endless Lobster Fest that is on the 20th, tomorrow. She was rude in her tone, responses and did not know anything about the Fest. She quickly put us on hold without even saying she was leaving the chat. My husband hung up and I called back...

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10:21 pm EST
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On the eveing of Sunday Feburary 18, 2024 at 5:25 p.m. my family of 4 arrived to Red Lobster at 4415 W. Wendover Ave., Greensboro, NC 27407, to enjoy a lovely dinner as we had in the past. This evening was the worst experience that we have ever had to endure at any Red Lobster location from NYC to N.C. Okay, at any given time, as a consumer we know...

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12:32 pm EST
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We visited the Red Lobster in Gadsden, AL on Saturday, January 6th at 5 pm. It was only me and my husband. When we got out of the car, I immediately said I smell a skunk and my husband said or something else (meaning pot). We were told the wait time was approximately 55 minutes. During our wait in the main lobby I observed several of the cooks go in and out...

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Is Red Lobster legit?

Our verdict: Complaints Board's thorough examination reveals Red Lobster as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Red Lobster stands out for its commitment to quality and security. Clients considering Red Lobster should delve into its customer service record to gauge compatibility with their expectations.

Red Lobster earns 91% level of Trustworthiness

Perfect Trust Endorsement: Red Lobster achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Red Lobster. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Red Lobster has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Red Lobster's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Redlobster.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Red Lobster website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • While Red Lobster has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 426 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The presence of an iframe in redlobster.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Redlobster.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The redlobster.com may offer a niche product or service that is only of interest to a smaller audience.
  • Red Lobster protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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11:39 am EST
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Red Lobster New hiree

I cannot Apply, let alone reapply successfully-speaking, to the Xavier Driver Located, in Yonkers, New York. I Am Experiencing Major Tech-Parsing Difficulties,' and Capabilities,' with respect to Gaining Access, within the red Lobster's Online Career Website-Portal. for It's indicating that It's Temporarily-Locked. Please Help. I Start Thursday; 12 Noon. I Cannot Continue Onboarding if My Account isn't Refreshed, let alone Momentarily, and Successfully; Un-Locked.

Mr. Angel M. Gonzalez

M: [protected] || [protected]@gmail.com || H: [protected]

Desired outcome: 18+

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5:06 pm EST
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On December 28, 2023 my husband and I ate at the Red Lobster in Traverse City, Michigan and were celebrating our birthdays. We spent nearly $150 and when the waitress tried to scan the rewards from the receipt, it would not work. She then entered the receipt info by hand and we paid our check and left. Two days later, no new points showed up on my account...

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1:07 pm EST
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It was Jan 2, 2024 @ 6p.m. Usually… I don’t have complaints about Red Lobster and I don’t even eat there all of the time. But last night was a nightmare! For the fact the restaurant is dead set where all the tourists come to probably dine in after the games at the SoFi the service should have been as if it were in Beverly Hills and I am a Inglewood...

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3:14 pm EST
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Red Lobster Reservations

We attempted to make reservations for 12 people. The website only allows reservations for seven people or less. We attempted to contact the Location itself and they told us that we can only put the name in, but they can’t guarantee us a table for 12 people and that we would have to visit the website. So we got the runaround and I think you should change your policy within your corporate stores in order to allow reservations.

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8:01 pm EST
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I hate this place! The interior of the establishment is dirty, NASTY with HORRIBLE customer service.! I called to make a simple order of shrimp. The lady who was taking the order did not speak standard English. In fact, it was hard to understand what she was saying. I asked to speak to someone who could get my order right. She transferred me to someone, and...

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11:08 am EST
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I sent several letters about my complant to your Orland office and not heard back from anybody! Mt wife and I went to your Maple Road location in Amherest N.Y. for our anniversary Sept. 29th and had bad service! I spent over $100.00 and will not go back to a Red Lobster again! You ran out of your Blue Moon beer special. How do you do that! order mora than 1...

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12:37 pm EDT
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Red Lobster Red Lobster service in Inglewood California

On November 3, 2023 I was taken to the red lobster restaurant on Century Boulevard in Inglewood California for my birthday I arrive with my guest at 12:30 we were informed it will take 30 minutes to be seated. At 110 we seated and order taken. At 1:30 we receive one water and one lemonade and some bread, at 1:40 I received one beer I ordered at 1/50 we decided to leave because it was taken to long, the servers seem like they had an attitude, it was the worst experience I ever had at a Red Lobster restaurant and especially on my birthday.

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1:31 pm EDT
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Put in a delivery order on Red Lobster website, while staying at Hampton Inn, nowhere did it indicate this would be delivered by Uber eats or Doordash. Order was delivered on time but after going thru everyone's order there were several items missing of which were already paid for. When talking with the manager was told that I would have to look up the...

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10:25 am EDT
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10/27/2023 went to take my bff out for her Birthday so we decided on Red Lobster on Telegraph road in Dearborn Height Michigan and the service was absolutely horrible the young lady who waited on my table had no interest in being at work I do understand during the all u can eat that she may have been a little tired but im a paying customer just like the ppl...

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2:55 pm EDT
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Hello There, I am writing to you regarding the Red Lobster on Sunrise Highway in Copiague, NY. I had received really bad service and attitude between the staff and manager today - Friday October 20,2023 at 12:10 PM It started with when I enter Red Lobster for lunch. There was no greeter, at the front. I waited 5 minutes and called into kitchen to see...

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11:04 pm EDT
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Can you provide me the person's address who owns the Red Lobster in Branson, Missouri. I documented a scenario that was unacceptable, sent the letter registred certified mail with return receipt and have NEVER received any response from this store. I am includig a copy of the letter I sent describing the scenario. It saddens me, the manager of the Branson...

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5:44 pm EDT
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Went there yesterday Sept 16th 2023 with a dinner group of 40 people. Arrangements were made and verified weeks (3 or more) in advance. We got there at 3:30p and didn't get to walk out till 7:30p. Only 2 servers, took 1 1/2 hours for a glass of water. They took our order at 5:30p. Servers, staff, managers were terribly rude and I mean rude! Cold slaw was so...

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12:54 pm EDT
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On the eve of Wednesday 9/13/23, My son and I went to have Dinner @ Red Lobster in Gurnee, ill. It was about 5:30ish, it was not busy at all. Service & Quality of food has gone down Tremendously at the Gurnee, ill Red Lobster. It was not busy At All. It took the waitress 10-15 mins just to ask us if we wanted a beverage - 10 mins latter we received our...

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10:27 am EDT
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My family and i went to Red Lobster in St Joseph Mo and recieved the worst service. Our waitress was the bartender and I honestly think she had been drinking. One of the meals we ordered wasnt even what my mother in law wanted and she ended up sending the meal back and ate nothing. The food she got tasted awful. The portions were unacceptable for the price...

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11:26 am EDT
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Red Lobster Red lobster service is horrible and food was cold and made me sick

I am so upset about my meal at Red Lobster in Billings, MT. The food was cold even tho the plate was hot. It took 2 hours to get and then on top of it I got sick. I never got my birthday Sunday because we were so upset and it took way to long to get anything. They didn’t have the small forks to dig the crab out with and took 20 minutes to even find the tool to crack it with.

I will NEVER GO BACK that place is a joke and a disgrace and waste of money.

I went out for a special occasion and they ruined it!

I used my ticket number but there was more than one. My daughter had a ticket as well. But didn’t have her receipt on hand.

We were there at 16:30 and did not get our check and Togo boxes to leave without my dessert at 18:44. That is RIDICULOUS

Desired outcome: Refund for both meals $75 at a minimum

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2:50 pm EDT
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On Saturday at around 7:05 pm my daughter and I entered the restaurant. We were seated immediately, we sat for 10 minutes before a Youngman came by and said nobody been over here yet and we said no, ok I am going to get someone. A few minutes later he came back and asked what we were drinking we said coffee because it was so cold in the building. We had on...

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8:25 pm EDT
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Red Lobster Product/Service

W always go to Red Lobster for the majority of our eat out meals and we always have good meals and service UNTIL TODAY AUGUST 26th 2023 4:45 pm. We used a nice gift card to use but the service was awful. Our cold water and a simple beer came but we waited and waited and waited for our meal. We did not get the biscuits but they later came with the meal along with the forgotten salad and the dipping sauce for one of the plates. Normally the salads and biscuits come right away and are not served all at once. This was a very bad experience and now well we just are not sure about going back. Well Just so you know out $50 gift card was a birthday gift and this should be replaced by you. Thanks.

Desired outcome: Refund of full Gift card ($50.00) Sent to Neil McLeod 207 W 5th St Unit 204 Hartford SD 57033

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Overview of Red Lobster customer experience

Red Lobster has been receiving a lot of negative feedback from consumers lately. Many customers have complained about the poor quality of food, slow service, and uncleanliness of the restaurant. Some have also reported issues with incorrect orders and rude staff members. The restaurant has also been criticized for its high prices and lack of vegetarian options. Overall, Red Lobster seems to be struggling to meet the expectations of its customers, and many are left feeling disappointed and dissatisfied with their experience.
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Red Lobster contacts

Phone numbers

+1 (800) 562-7837 +1 (407) 734-9000 More phone numbers

Website

www.redlobster.com

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