Cracker Barrel
reviews and complaints

I placed an order in the store for a Country Fried Steak meal with mashed potatoes and white gravy, dumplins and extra gravy on the side. (about 12:58pm) The carry out girl said it would be about 15-20 minutes. I shopped in the store for a while then went to get my order. It had not been put in. A manager was called up to the register, I told her what happened and she retook my order. A different manager (a man) came up with my bill at approximately 1:50 and asked if I wanted to pay for it then. I asked him if he was going to discount my meal as I had waited 52 minutes. He said he would go back and see what happened. My meal came out at 2:00. The girl taking orders brought it out and kind of slung the bag at me. It was so obvious that the cashier apologized for the actions of the girl that slung it at me. There was no bill on the bag so the cashier went to ask if the manager was going to discount or take care of the bill. (the order was also missing the extra gravy) He refused to do anything. He wouldn't even come out and talk to me. I paid for my other purchases and left without my food. The store is on Miller Lane in Dayton, Ohio. Terrible experience. I'm attaching the receipt for my other purchases as proof of the time I was there.

Thank you,
Mindy Patrick

On Wed 1-18-23 my wife and I went to the Cracker Barrel resterant in Foly, Al for breakfast. My wife told the server, Temya that she just "wanted to build her own meal." She ordered one egg ,hashbrowns and two pancakes. The server asked if she didnot want any meat and my wife replied no.After receiving our ticket for our meal ew noticed my wife had been charged foraOld Timers Brk PLUS 2 pancakes PLUS hashbrowns for a total of $13.97.When I went to the cashier to pay she agreed that it looked like a mistake had been made and she called the server to the fron t desk. the server then tried to explain that my wife did get the Old Timers Brk but that she only got it with out the meat. I then asked the girl if I could speak to the manager?She left and ten returned saying the manager said he didnt feel he needed to come out for thi problem that it had already been explained. So I ended up paying a total of $28.55 for our meal which should have been in the neighborhood of $18.00 +- depending on the tax.But then after paying for our meal while we were still in the store th server came up to me and said "I was bussing off your table and noticed yoy did not leave a tip did you wish to leave me one? I had planned o leavea tip when paying the bill but after the way I had ben mistreated and overcharge I simply replyed no and left the resterant.My receipt shows the code [protected]. My name is Charles R. Curran from Bainbridge In .and we are wintering in Foley Al. My telephone number is [protected] and my Email BNCURRAN @ TDS .NET.

On January 14, 2023, I got on the Cracker Barrel app and placed a curbside pick up at the Cracker Barrel, 1460 N. Mack Smith Rd, Chattanooga, Tn 37412. The pick up time was 8pm. Ticket order number was [protected]. We arrived at 7:58pm and called to let the restaurant know of our arrival and parking spot. The lady who answered the phone seem nice, but commented that it would be a little bit. I said ok, hung up & waited. Three cars had driven up in the curbside pick up spots and calling on their phones, they got out of the car & went in to pick up order & came back out to their vehicles very quickly. By 8:20pm, no one had came out, so I got out and went in. When I walked in, there was an older lady at the cash register and no other customers were in line. I ask her about my order and she said ' oh yes, its been over here, I'll get it for you'. When she handed me my order, I commented that we had been waiting 20 minutes & decided to come in and check. She did not comment, just handed me my order. I had put an 18% tip on the order since I knew they would be bringing my order out. In the past, my curbside orders have always gone with no problems and I always provided a tip for server to bring out to my vehicle. This time, the lady at the cash register failed to follow through with the procedures and there did not appear to be any reason for her not doing so, except she just didn't want to and/or felt she didn't have to. By the time I got home with my order, it was just warm. The food was excellent ( as always). Like I said earlier, past servers have always brought my food out, no delays, no issues. I feel the problem on this incident lies in this lady at the register. Please address and let the other servers know that this employee is the kind that causes the rest to not get their tips.

2nd time complaining. I sent two additional message on Cracker Barrel site and called several times but can’t get through. I order a Christmas Dinner. It state if you picked up on 12/22 or 12/23 you would get a gift card. I did not get one. When I asked in the store I was told it would come through email. It never came. It is impossible to speak to a live person to address this issues. Cracker Barrel.com has no availability of live agent, your phone number is constantly full and directs you to CrackerBarrel.com. Emails and complaints have been ignored. I am trying this one last time before I take this to a public forum.

Helen Taft

coffee was cold food was cold watress walk by n didnt even ask if i want more food was cold i called corp man you havent even called back sat on hold for 20 mins it would be nice if some one return the call i gave my phone number again [protected] rebel plz try to answer this its been 4 das now it wasnot worth 28.00dollars n i said some thing to cashier n she said sorry bout that i should have wlked out but didnt want to go to jail so i would like something done ty rebel phelps

1/9/2023, 12.01PM

I was at this location. I told the server I wanted a simple meal of eggs, casserole and pancakes. What combo does he recommend he said the BYOB. I said OK thats fine. I told him how I like my eggs then he told me the meat options he mentioned chicken sausage I said that is fine. And I wanted 2 pancakes and a hash brown casserole. He then asked me if I wanted biscuits I was hesitant but he said they were on the house I was like ok that is fine then while I wait.

My order came with 2 chicken sausages, 2 fried eggs, Hash brown casserole and 2 pancakes. I also has a cup of coffee. When, I got my bill it was for $19.96. Even though the server did not tell me the chicken sausage was an up charge I was fine with it. But they charged me individually for Chicken sausage $1.69, pancakes $1.99, BYO Hashbrown $2.99 and $8.99 for BYOB which was 2 eggs.

I called the server and asked him if my eggs cost $8.99. He said he was new but will get help from another server. The other server came in ready with her narrative. I tried to explain to her but she was loud and was talking over me and said I ordered the BYOB so everything is an additional upcharge. All I wanted to know if the eggs cost $8.99 since everything else was charged individually. I didn't want to cause a scene clearly that is what she wanted. I went ahead and over paid meal.

I have never seen a more [censored] company when trying to get a hold of Customer Service. Doesn't matter if its chat, phone or email. It's impossible to talk to anyone, I am just trying to get my NEW gift card balance and can't get a hold of anyone. Sat on chat at number 15 and when it got to number 6 it said no agents available. On the phone, says we can get you balance. Email is never returned.

Today, 12/31/2022, while visiting Cracker Barrel of Greenwood, SC my family and I experienced a very unnecessary and embarrassing situation involving a male server by the name of Kyle.

Kyle came out to our table in a timely manner and was polite, at first. He got our order of drinks and left menus for us to decide on our meals. When Kyle returned to our table I asked him if the fried turkey meal was available? He said they were no longer serving the fried turkey. I asked why they were advertising the meal in the menu but not serving it, this was my second visit where they were out of the product. He replied, in a very smart mouth, that he didn’t have anything to do with what was on the menu or food that was ordered and he walked away. I stated to my family, he is a real smart alleck. Kyle immediately turned toward our table and yelled out to me, for all to hear, that if I was going to cuss at him I could leave. I replied, I didn’t curse at you. Kyle started arguing with me then walked back into the kitchen area.

I immediately got out of my chair and headed toward the kitchen to talk to a manager. At the same time Kyle walked out with a man who identified himself as the manager but did not give his name.

The manager came out telling me I wasn’t going to curse at his employees which I replied I didn’t curse and told him what I said about Kyle being a smart alleck. Kyle jumped in and yelled out that I was a liar, again for everyone in the restaurant to hear. I told the manager he was wrong and I didn’t appreciate being called a liar, Kyle yelled “you are a liar”. The manager told Kyle to go into the kitchen, he would handle it.

By this time the manager had started listening to me and apologized, he asked if I was going to stay. I told him I didn’t want Kyle at my table and he agreed. After several minutes a new server came to the table and got our order.

After this incident, it was obvious that all the servers were aware of what had happened and were very cautious around our party. When Kyle was in the restaurant area he would stare at me with anger.

There was a feeling that our service and meal was intentionally being slowed as we saw several other tables which had ordered after ours being brought food before ours.

Kyle caused me and my family great embarrassment and discomfort, I’m truly offended by his calling me a liar in front of a crowd of patrons of your restaurant. I’m not sure if my family or I will visit your establishment in the future and that is a-shame, we always enjoyed the meals and country store.

I have operated restaurants in the past, worked with the public, and been in management for decades. If I had an uncontrollable employee, such as, Kyle demonstrated I would terminate his employment with the company. Additionally, I would have a serious talk with the manager which was involved on handling of customer/ employee relations.

We stopped in Greensboro N.C.to eat at your restaurant. Your server 1986234 was not capable of serving our table, which was a table of six. We spent $84.30 and never got all our food. We were seated for over two hours, after waiting 95 minutes just to get a table. We knew it was a day after Christmas and we would have to wait but we never expected poor service. Everyone that came in with us was served, ate and left and we still had not been served. Only biscuits and butter, finally she comes, and everyone order is mixed up. No water, no pan cakes, She took so long we carried our food on the road.

Saundra L. Mason

741 St John Street

Petersburg, Va 23803

I ordered a Heat and Serve Dinner (4-6) for Christmas from the Regency Square Cracker Barrel. When I went to pick up the Dinner, it wasn't ready. I had to wait 20 minutes for staff to find my order and to put my order together. I didn't get the apple streussel pie I ordered, or the biscuits. When I got home I looked at the heating directions and realized we were going to have to cook everything. It isn't Heat and Serve. You have to cook everything. I paid $170 for a meal I had to cook. The ham was delicious, thank goodness. The sweet potato casserole and the cornbread dressing were disgusting. I've never been so embarrassed to serve food. The sweet potato casserole was a 'slurry' mess and the cornbread dressing was all crumbs. It was gross. We love Cracker Barrel and have been faithful customers for many years, but next Christmas, we're going to use Publix.

I demand to be able to be directly in touch with someone at the Corporate office. I just picked up an online order from the Cumming GA location and it is horrendous! Waited 3 days to be able to get the Thanksgiving Dinner only to arrive home and open the container to find a huge (and I mean huge) hunk of some thing in the sweet potato casserole! It is hard as a rock and disgusting! I frequent this location and more often than not there is an issue. But this time I have to rant my complaint. Even trying to get a phone number to call the Corporate office much less the actual store location is ridiculous! I'm attaching a picture of the dish as well as my receipt. I want an immediate credit to my card and some assurance that this will be addressed sternly with the store in Cumming GA. NOW... trying to upload the pictures and click submit, you get directed to sign up with 'socials'... NO! I do not need to give me email and password in order to submit a complaint!

I purchased four gift cards some time ago totaling $150.00 with the understanding that these cards had "No Expiration Date". Recently when attempting to use them I was told they are invalid without a PIN number. What do I do? I've tried reaching these folks by phone but no callback and then by e mail nothing. Are these folks running a scam to defraud the public? The cards I own are listed below which sure you can check and see I've never used them.

[protected] — $25.00

[protected] — $25.00

[protected] — $50.00

[protected] — $50.00

I was in the Tewksbury, MA store today Returned a gift Got a return git card

Amount was $47:80 Then I went back to counter to purchase some items with the card The lady @ register tried to wipe code off & she couldn't It is eligible now

I waited around about 20 min. while the manager tried to read it She couldn't either She said I had to go home & call Home office which I did No person answered just recording asking for me to leave my # in for next in line in QUE?

That was 11 AM today & now it is 3 PM & still no call back. I needed the money for XMAS shopping? I feel I shouldn't have had to go through all this & to wait for my Refund?

Please help me out with my problem

Thank You EK

We have dined at this store numerous times over the past ten years. In the past year during the cold months, the fireplace is not drafting, leading to smoke in the dining area. This is ongoing. We had breakfast today (12/13/2022 Tuesday) and I finally told the waitress we would not be coming anymore due to the smoke situation. The employees complain of the same thing. It burns their eyes and causes coughing. The store management tried to mitigate the situation by opening doors, which drops the inside temperature to an uncomfortable degree. I have been coming to this store for years. The fireplace never did this in the past. I have asked the wait staff id management has called in a fireplace vendor to investigate the issue and they say no...they have not. I have owned several houses with fireplaces and have had to consult with vendors to fix blockages, cleaning and removal of debris. something is wrong with that fireplace. To keep the unit burning when it does not draft correctly seems counter-productive to good customer service. It doesn't cost a lot to hire a company to fix this. I think you have already lost enough customers to pay for a it to be fixed. Until it is fixed...you have lost my wife and I.

My sister and I decided to go to Cracker Barrel on Sunday, December 11, 2022 for lunch. We drove to the Buckeye, AZ location and was seated in the appropriate. The waitress came over and asked what we wanted to drink and handed us the menus.

The waitress brought our drinks over and asked what we wanted to eat for lunch. My sister and I placed our orders and proceeded to start drinking our beverages. We just moved here from Georgia and had found since this was our second time to this location that their processes were a little different. The first time we came was on Thanksgiving Day for lunch and found that the manager was not as customer service conscious as the ones in Georgia. For instance, I do not like sweet potatoes and wanted to switch the item on my turkey lunch to one that was more likable to me (maybe, cole slaw). The manager stated that at his store, they do not switch items around since it can become time consuming. However, when I went to the Kennesaw location in Georgia, that I have been doing for almost 20 years, it was never a problem. I did not say much at the time, but thought the manager’s ruling was questionable.

After waiting for almost an hour for our food, I asked the waitress, Beth, if we could get some biscuits since we were hungry. She stated that they were about to come out of the oven in two minutes and would bring them to us at that time. About ten minutes passed and no biscuits. My sister stated to the manager that we had been waiting for a long time and could he help us out. During this time period, the waitress made sure the table next to us was waited on and checked out – not us. The manager in turn started yelling at us and was shocked since we are senior citizens and had not caused no problems at that time. In turn my sister stated loudly to the manager that we were hungry and was diabetic – he did not care. My sister and I got up from the table and asked if we should pay for our beverages and the manager said “NO” loudly so the entire restaurant could hear. We left the restaurant and went to Burger King instead to eat since we were very hungry. This is elder abuse and very unprofessional for both the manager and the waitress. We want some sort of accommodations for what Cracker Barrel put us through.

2 weeks ago I returned items in gift shop one of the items were damaged, so they told me they cannot return money on my debt Allegacy card! so they refuned my money on gift card $89.97 I told them I did not want that much money on gift card! Why didn't they give me cash back that would have been better. Why do you not refund to debt Allegacy cards, My debt card work's in all other stores!