The Brick / sectional

Regina, SK, Canada

Purchased sectional and received defective piece of furniture Contacted customer service and I was offered $100 store credit as they said it could not be repaired. I said no then they offered to replace but I had to pay delivery. I spoke to store manager and he offered half price delivery fee I paid fee and set up delivery date then they called me and changed delivery date saying it wasn't confirmed when I confirmed during payment of delivery at the store in person. I had to take vacation day to be home for delivery and I rec'd another defective piece of furniture worse than the first one. I again contacted customer service and again rec'd no apology at all and was offered $100 store credit and asked if I would keep the piece. I said no and want it replaced. The next shipment is not for over 2weeks! I believe I not only should have rec'd replacement loveseat but also $100 store credit for all the inconvenience I purchased set 25/18 and won't receive until sometime in nov, maybe! I may receive another flawed piece. Very poor customer service! I won't shop the brick again

The Brick
The Brick

Oct 16, 2018

Post your comment