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Marlo Furniture Customer Service Contacts

+1 301 782 3800 (Customer Service)
+1 703 941 0800 (Store in Alexandria, VA)
+1 301 419 3400 (Store in Laurel, MD)
+1 301 738 9000 (Store in Rockville, MD)
+1 540 785 2635 (Liquidation Center)
3300 Marlo Lane
Forestville, Maryland
United States - 20747
Mon10:00 AM - 9:00 PM
Tue10:00 AM - 9:00 PM
Wed10:00 AM - 9:00 PM
Thu10:00 AM - 9:00 PM
Fri10:00 AM - 9:00 PM
Sat10:00 AM - 9:00 PM
Sun11:00 AM - 7:00 PM
Store Locations

Alexandria, VA
5650 General Washington Dr., Alexandria, VA 22312
 
Forestville, MD
3300 Marlo Lane, Forestville, MD 20747 
 
Laurel, MD
13450 Baltimore Avenue, Laurel, MD 20707 
 
Rockville, MD
725 Rockville Pike, Rockville, MD 20852
 
Liquidation Center
4040 Plank Road, Fredericksburg, VA 22407
 
Warehouse & Distribution Center
7900 Cedarville Rd, Brandywine, MD 20613 

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Use this comments board to leave complaints and reviews about Marlo Furniture. Discuss the issues you have had with Marlo Furniture and work with their customer service team to find a resolution.

Marlo Furniture Complaints & Reviews

Feb 14, 2021

Marlo Furniture — Pool billiars table

Hello, my name is Amir Elgamal and my phone number associated with my Marlo's purchase order is (240...

Jan 10, 2021

Marlo Furniture — Product inventory and customer service

I purchased a bed and was told that I had to wait 6 weeks for it. I patiently waited for it. When it wa...

Oct 26, 2020

Marlo Furniture — Leather sofa

We purchased a leather sofa and a love seat at Marlos in 2018 December. They said it will be delivered within...

Jul 21, 2020

Marlo Furniture — Malfunctioning reclining chairs (garrison so 1804-36 pwrrecliner)- service request (#[protected])

My two chairs was purchased in 9/19 and I received them 10/19. They came with a 1 year warranty. By 11/19, my...

Feb 25, 2020

Marlo Furniture — dining table

I ordered a lot of furniture, they delivered it but the guys didn't assemble the dining table properly...

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Jan 31, 2020

Marlo Furniture Company — customer service

I purchased a leather sectional in July 2019. Furniture was delivered 8 weeks later damaged after I was told...

Nov 19, 2019

Marlo Furniture Company — non-receipt of furniture

I purchased furniture from Marlo Funiture Company on July 16, 2019. The first problem was the sale...

Nov 06, 2019

Marlo Furniture Company — occasional table set

The occasional table set (3/Cn) was purchased on September 25, 2019 and delivered on September 30, 2019. Upon...

Marlo Furniture Companycustomer service

I wish to strongly complain as to the horrible experience encountered with Marlo Customer Service on September 19, 2019 at about 3:45 PM. I called [protected]) to arrange a delivery time for a purchased couch. I spoke with someone who identified themselves as only "Barbara" and tried to get her to understand that a time is needed so as to arrange for acceptance of the furniture. This person told me that Marlo schedules deliveries and that no changes could be made. She further said that she "did not have to give me any information", that she "has no Supervisor or Manager" to whom I can speak and would not further identify herself. Further, she would not give me the address of the Marlo Corporate Office or the contact
of any other person who would work with me.
This person is highly obnoxious and objectionable. It is difficult to believe that Marlo is aware that they have such a vile person working as a Customer Service Representative. Obviously, this person should be removed from contact with the public. It is fortunate that there are several internet outlets wherein this atrocious experience can be set forth for the protection of other shoppers.
I assume that Mr. Glickfield is actually President of Marlo in that, given calls to several Marlo numbers, no one would tell me who the Company President is or the address to which he can be mailed.

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    Oct 08, 2019

    Marlo Furniture Company — 13450 baltimore avenue laurel, md

    We brought a sofa set from this Marlo furniture, when we received the delivery the back of the sofa wa...

    Jan 16, 2019

    Marlo Furniture Company — night table

    We bought a bedroom set May 21, 2018. I have called several times about the night table that was NEVER...

    Marlo Furniture Company — will not repair delivery damage

    I bought an expensive leather sofa from Marlo. The salesman assured me that it was coming from North Carolina...

    Marlo Furniture (Alexandria, VA) — fake leather sectional

    Three years ago I purchased a red leather sectional for $1, 500 as advertised by the store and sales person...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Marlo Furniture Companysales man approach

    Around april 14, 2014 my husband and i went into marlo furniture and the salesman approached us. He spoke and then he hit us with the okie doke. We have a special that only you are enigible for no one knows about this offer. Then he told us it hasn't been advertised in the papers, etc. He could get us a deal especially if we were paying in cash. We thought about it for a minute. We saw a room divider and it had a price sticker on it for $799. 00 but if we paid for it cash it would cost us only $199. 00 or if we wanted to use a check make the check out to him. . . He gave us a little smerk and said you scratch my back i'll scratch yours. But we had to buy it right then and now. It couldn't be delivered we had to take it home tonight. Mind you we didn't have a truck so the whole idea was out. I'm trying to make a point. . . This salesman was as crocked as a road and stealing. We wanted no part of it. Then we would be stealing too. Be aware of these types of salesman, you could go to jail faster then him. Can you imagine if someone was watching him and we paid him the police would be waiting for us at the damm door. Remember everything that looks good is not always good.

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      • Ju
        Juanita Prophet Aug 26, 2015
        This comment was posted by
        a verified customer
        Verified customer

        Sound familiar -- I purchased head/foot boards along with a nightstand on June 19, 2015. By the way, Marlo received payment that same month. To date (August 26, 2015), I am still waiting on delivery of the paid furniture. At the time of purchase there was no mention of special delivery. I guess the only solution is to fie a complaint with the Better Business Bureau or General Counsel of MD. There must be some fraud going on in this Company that can collect payment without delivery. Certainly, the contract has been breached. I'm off now to see whether I receive a credit since I still do not have my furniture or a delivery date. Sad business in MD -- I will not do business with Marlo again.

        Juanita Prophet -- District Heights, MD

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Marlo Furniture — marlo furniture alexandria - do not buy anything

      I purchased a 6 drawer dresser and 3 night stands (2 that matched the dresser and 1 that was separate) on...

      Marlo Furniture — 12 weeks and still no delivery

      DONT BUY FROM THIS COMPANY! Purchased a living room and dinning room set on June 18th 2012. Today i...

      Marlo Furniturenot worth the discount

      I will never shop Marlo furniture in the future.

      I bought a TV stand from the Rockville store. One gentleman showed me around and was an excellent salesman. Once I decided on my item, I was triaged to a different representative who was obviously not computer savvy, making the purchasing process quite painful and long. He offered us free delivery if we bought over $500 in murchandise. Since the TV stand was $400 we decided to go ahead and spend more money to get the free delivery.

      Once the item came in stock, another representative called me to schedule a pick-up. It was quite the phone-tag game to get a hold of someone who could help me. They claimed I did not have delivery as part of my purchase and that I opted to pick up the item. Finally, after to talking to several people I got to talk with a manager from the Rockville store who clarified that I did have free delivery and he set it up for me for today (3/5/11 8a-11a).

      A box was delivered at 11a this morning, but the delivery men claimed they do not assemble it (though, I was told they did when I bought the item).

      My husband and I opened the box in the afternoon to find that it was the wrong item. I called the delivery service number and they stated that the correct item was still on the truck. I notified them that I could not wait around all day/night for them to swap it out, but I wanted this taken care of today. The representative stated she would call me back with an update. I did not receive a call-back.

      I called the number again to find that they have closed for the evening. So I called Marlo, Rockville directly. Mo stated the manager had left for the evening and would contact me back tomorrow at 11am. He also told me they do not deliver on Sundays or Mondays, so now I have to deal with this large, obtrusive box in my apartment for the next 2 days. And I have to take time on my day off to wait around again for a delivery/pick-up.

      This is absurd. Terrible service. I would rather have paid the extra money at a different store than deal with this nonsense.

      Add your opinion

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Marlo Furniture — marlo furniture is a nightmare - warning-buyer beware-don't buy from this store!!!

        Back in November 2008, I purchased a Berkline recliner couch and the 5- year warranty plan/scam. When it...

        Marlo Furniture — warranty fraud

        We purchased a large sectional with their "Worry Free" warranty - both decisions were a big mistake...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Marlo Furniture — customer service

        This was my first time ordering for them. Its been over a month and still no couch. First try, they delivered...

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