The Brick / defective furniture, poor service
Ordered from the brick on june 6th 2008. Still awaiting last piece without a defect. Every piece has been sent back at least once for damages and defects. The brick or any other retailer does not have to accept returns but I would like to educate some people on their rights as a consumer. Under the Consumer Protection Act 2002. Every consumer is entitled to quality of service and quality of goods. Under section 14 of this same act Misrepresentation is an unfair practice. As far as I am concerned the Brick has ample time to provide me with non defected furniture it is now going on 3 months and still waiting. I was told pretty much I would have to wait until aug 12 for their shipment to come in and they would call me and let me know what was going on. I have even made them put a note to check furniture for damage or defect and they still have sent me crap. No one has done anything for me they have compensated me for my time off work waiting for them. They will not take anything back because I basically don't feel that this company deserves $6000 dollars of my money so they can give me the run around. They false advertise that they provide customer satisfaction and quality product I have yet to see this. Consumers if you have problems like these look up Ontario Government Ministry of consumer and corporate affairs. Call there toll free number they will ask you to first go through the chain of people if there is no resolution or you do not agree with the resolution send a registered letter to the company stating these acts and give the company 7-10 business days to reply. If this company does not reply within that time frame you have every right to call and report them to this branch. This branch helps consumers that are getting no assistance through the company, it deals with defective product and quality of service. It is time big corporations like this be held accountable for treating customers a third class citizen.
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