Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

The Brick / faulty appliances

Barrie, Ontario, Canada
5
My problems go back as far as May, 1999 when we caught our local Brick false advertising. Well we still ended up purchasing about $16, 000 worth of merchandise from 5 appliances, two living room suites with matching end tables and coffee table also a complete bedroom suite. I asked for morning delivery as we also had a moving truck coming and they said it wouldn't be a problem because most of our items would take up a lot of space on truck etc. Well morning delivery turned into late afternoon(4;30). When they did arrive some of my items were discontinued, they gave my bedroom suite to someone else, they damaged my sliding doors, and my one living room suite was to be delivered in 2 months. We called the store and they apologized for all the errors well it didn't end there.
My $2, 500 fridge stopped working, repair came and fixed it and then pointed out the huge cracks in the back of my fridge. We had to have it replaced. No problem. Replaced with the same make, I was happy. Then 2 yrs later, while still under the Brick's warranty, it stopped working and guess what cracks again. The store said they'd replace it but at a lower price because that model was now a $1, 000 cheaper. We weren't pleased but were told that we MUST take one off the floor. We tried arguing but got no where. We picked a model and had it delivered. Well its been 3 yrs (had to repurchase a new 5 yr inhome guarantee) and this fridge started to leak. We called for repair and the guy told us it was just the connections. We tried telling him it wasn't. (that was Sept 15, 2008) Well after he left it started leaking again, he returned the following week and was dumbfounded at what it might be. We (ourselves) disconnected the water at the sink, we thought no water no leak. Well it still leaks. Parts were ordered and they won't arrive for two months or so, because all the components must be replaced. My fridge still leaks and now has caused damage too my ceramic floor. We had the insurance company in and they quoted $5, 000 damage because the whole kitchen floor must be replaced and water has also damaged the bottom of my cupboards.
I have too have a fridge to keep my food cold, yet they aren't concerned about the damage. My insurance company says I need to go after the Brick as well as Transglobal. I just want my floor replaced and too get a new fridge.
Why should I wait 2-3 months for repair on a leaking fridge that is going to cause damage, I'd replace it myself but why should I because I thought thats what the inhome coverage was for.
I've sent numerous emails and phone calls to have nothing returned back. Just don't know what my next step should be.

Debbie
0

Post your comment

Submit
The Brick Logo The Brick
Customer Care Service
Overall Satisfaction Rating

347 Reviews
16930-114 Avenue
Edmonton
Alberta
Canada - T5M3S2
+1 780 930 6000
View Full Information
     

Reply to

close
Send