Tepperman's complaints 60
I purchased a reclining chair and sofa and gave my $218 deposit. Shortly after receiving my set, the mechanism in sofa broke. A repairman/consultant came and it was determined it could not be repaired as the seating gave way and support for back. I decided to return the set and purchased a much lower set with no reclining mechanism. The sofa was $598. They...Read full review
Tepperman's - Oh my God! Crazy delivery service.
First problem is.
I bought table with 6 chairs on Jan.
I received table after 1 week.
but order of chairs is wrong, I just got only 1 chair and I received five chairs after one week. but one chair was broken. finally, I got last chair on end of Mar.
oh my god.! I need all most 3 month for combine of all table and 6 chairs.
second problem is.
I bought a sofa on Jan.
They told that I could get sofa about after one month,
but delay~ and delay~ and delay
Today is 5 Apri, 2022
The result is?
My family live without sofa.
It is so inconvenient to not have a sofa.
how long should I wait?
Plz solve it.!
Desired outcome: I can`t wait to get the sofa.
Tepperman's - About a chatham kent delivery scheduled and missed multiple times
I have made a purchase of a Twin mattress and a king-size headboard from Tepperman's Windsor Showroom outlet, for which delivery to Chatham was arranged 12 of March, against payment of 61+ dollars.
Unfortunately, the delivery crew missed this date, and customer services rescheduled it to occur on 26, March 2022 after multiple complaints and Phone calls
Today is 27 March the delivery didn't take place and I am still waiting for an explanation.
Kindly do the needful to resolve the situation
Desired outcome: Make the delivery immediately with suitable compensation
I purchased a sofa (Cayo product) and waited for delivery (5 weeks). After inspection of the sofa, there were many flaws/discrepancies which I am listing below; Seat cushions were short and did not go underneath the back cushions The outer material that dress the frame was puckered and tailoring was poor. The foam used on the arm rests did not wrap fully...Read full review
Tepperman's - Whirlpool Fridge Freezer
Omg.Teppermans are you kidding me,
whirlpool frige freezer new broke 2 months after purchase,so lets do the day purchased,july/11/2021 .Numerous phone calls to teppermans and whirlpool requesting a delivery date,3 different dates and still no fridge.I am told now new replacement will not arrive until april/may 2022.
Goimg on one year without a fridge freezer,what a joke.Teppermans has a policy not to refund our money so we can go somewhere else.I am a hard working man and work very hard to support my large family and we have been without a fridge freezer now for almost one year.Teppermans dosnt care about thier long time loyal customers,teppermans what a joke.We are dropping off the fridge to thier front door and they can keep my money,lesson learned,
Tepperman's - Delivery
On Saturday January 15, 2022 I had the worst experience ever. I had just got a new sectional from teppermans and was very excited. I was told to have the room ready for when the delivery guys got there. So I did my part and got my old couches out and put to the road as they are now garbage. The delivery guys showed up and from the very start were very rude. They were tossing my new couch cushions around and not caring. They told me they couldn't fit the couch in, which they could have but they didn't try. My old couches are bigger than the new ones I had just bought as I was downsizing when I bought my new couches from teppermans. They took my couches and left. I was then told I could go pick the couches up from the store. First of all I should be granted free delivery at this point. But now I have to get people to pick these couches up. I went to the store to see when I can pick the couches up and was told the couches were brought back to London. So now I have to go 3 days without furniture in my house. I am 5 months pregnant with no furniture. I am never going to go through teppermans again. Something needs to be done about this. Worst experience ever. I would recommend the brick or Leon's over teppermans any day.
Desired outcome: Delivery fee back, free delivery.
The complaint has been investigated and resolved to the customer's satisfaction.
Tepperman's - Sectional from teppermans
Teppermans got me to purchase the 5 year warranty on my sectional told me if I have dogs I need the warranty cause it covers everything... The couch seam blew out and teppermans called it natural wear and tear treated me like garbage and refused to do anything to help me what so ever I went into the store in sarnia extremely rude and unprofessional staff
Desired outcome: I'll be contacting a lawyer
Tepperman's - Washing machine
We bought a washing machine and dryer from teppermans in 2018. We have had nothing but issues with it. Warranty repair people expect everyone to just be available when they decide to come. They have repaired various components in the washer over at least 3 visits. This time it has once again stopped working and flooded the floor with water. Teppermans passes it off as being the warranty people's sole problem even though the warranty was purchased through them. We have been down at least two months in total waiting for repairs. Would not buy from teppermans they don't support their products
Desired outcome: Replace this lemon
I ordered a fridge and stove March 13th, I wasn't told until we were doing the paperwork the fridge would be in, in 6 weeks. I have called at least 10 times since then. I have been asked to be called to find out what is going on and no one ever returns my calls or has any resolution I'm just told a new date each phone call. I have asked if I could get the...Read full review
Tepperman's - Service delivery: delayed delivery of dining set since 25th june 2021
ON 11th JUNE 2021, I was at your Windsor office to purchase a no of furniture which were scheduled to be delivered to my Sarnia address @ 298, Laurentian Crescent on 25th June, 2021.
To my surprise, the items were delivered in piecemeal and as I write this mail the DINNING TABLE is still outstanding.
The last delivery date was on 16th of July and to disappointment the delivery guys could not assemble the table, they claimed the table was a wrong one and was returned to the company.
No explanation has been given to me and no new date communicated as to when the new table will be communicated.
I called the customer care twice but was told I will get a return which I never did.
I look forward to a lasting solution as my kids and I are being forced to eat without a table.
298, LAURENTIAN CRESCENT
Desired outcome: Please, I want my dinning table delivered as soon as possible.
Tepperman's - Service - Recliner issue
Purchased recliner 03/04/2021
Reported the issue 04/08/2021 - zipper broken under seat - padding came out
Customer Care - reply 04/11/2021 - waiting for parts overseas
since that time i received 2 updates, the latest being today with the same response - waiting on parts from overseas. I explained that 3 weeks after receiving the recliner the issue occurred. He was quick to correct me it was 4 weeks after receiving the recliner. i told him this is ridiculous and asked to just replace the chair. I was adamant that the parts need to come from the mfg.
I am very disappointed in Tepperman's responses in dealing with my issue.
After this matter is resolved (when that may happen who knows) we will shop elsewhere for sure.
Desired outcome: Replace the recliner - it will be 4 months since purchased
The complaint has been investigated and resolved to the customer's satisfaction.
We purchased a 65" sony television in June of 2019. we also purchased the extended warranty for an additional 3 years after the manufacturer coverage. On September 20, 2020 we had to call for Service to the television as it was freezing up. The technician Quick Fix TV came out and ended up replacing both the boards in the television. Then on November 9th...Read full review
I purchased a fridge, stove and dishwasher from Tepperman's in Windsor. When they delivered the stove and fridge the fridge was not the one I purchased. I tried to call the store, but was the 10 in line to get a answer. I went to the store and spoke to the salesperson, showed him my bill and the right fridge. He in turn said that he would correct the...Read full review
Last March We contacted Zucora extensive warranty that We payed $299 for about Our broken sectional. The end piece had a main wood support break. The guy came and literally bolted it back together. I did question him why he was bolting a new piece back together. When he left My son sat in it and all we could feel was the bolt on Our back. I called the...Read full review
To Tepperman team I bought my sectional sofa at Tepperman Kitchener store. Short after I saw some small damage between seats but i've been busy I always somehow forget to contact the store and when I contact them they said it is to late that my manufacturer warranty expired. But somehow they decided to take look at the problem. They sent someone to make...Read full review
I place an order over the phone and got sales person hillary segeren on july 21st my bed was to be deliverd on sat aug 1st no one came I called the store got hillarys anwering machaine left msg no one got bck sun came and went then momday I called again I got to talk with someone briefly then transferd to hillary again I left another msg no its going on...Read full review
Paid cash for a freezer on 3/14/20, watched the sales person reserve a freezer from the London store, we were told the freezer could be picked up at the Windsor store 3/19/20. I went to pick up the freezer on 3/19/20 and I was told they didn't have my freezer in Windsor or London. So we tried calling the Windsor store and that was useless, Nobody has a clue...Read full review
I purchased a dining room table and chairs March 17 2018.. at Teppermans Kitchener . I noticed 3 weeks ago that my table had many white pitted marks on more than half the table.I took pictures and went to the store to show them the damage.They were very rude and told me since I didn't have the extended warrantee they couldn't to help me.Who buys a...Read full review
I went in two weeks ago to purchase a washing machine. At that time I was told there were none in storage that would have been Tuesday Sept. 17th the sales person at that time said there would be a shipment in more then likely on the Thursday Sept. 19th. and they would call with a time for delivery. I waited and got no call on the 19th I finally called him...Read full review
Due to the fact of the way your firm has treated my Family (Todd & Nikki McIntyre, 190 Lake Margaret Trail, St. Thomas) ordered a replacement for defective furniture and then told when the replacement came in you sold it to someone else. Now you say the product has been discontinued. Didn't return calls including being promised by the store manager to...Read full review
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