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Tepperman's Customer Service Contacts

1877 777 5754 (Chatham Store)
1888 270 0412 (Kitchener Store)
1800 265 7987 (London (Ontario) Store)
1877 777 5790 (Sarnia Store)
1800 265 5062 (Windsor Store)
+1 877 915 5170 (Customer Care)
+1 519 279 7810 (Kitchener Store)
+1 519 433 5353 (London (Ontario) Store)
+1 519 541 0100 (Sarnia Store)
+1 519 969 9700 (Windsor Store)
535 Grand Avenue
Chatham, Ontario
Canada - N7L3Z2
Mon10:00 AM - 9:00 PM
Tue10:00 AM - 9:00 PM
Wed10:00 AM - 9:00 PM
Thu10:00 AM - 9:00 PM
Fri10:00 AM - 9:00 PM
Sat9:00 AM - 6:00 PM
Sun11:00 AM - 5:00 PM
Store Locations

Chatham Store
535 Grand Ave E, Chatham, Ontario N7L 3Z2
Kitchener Store
1415 Huron Rd, Kitchener, Ontario N2R 0L3

London (Ontario) Store
1150 Wharncliffe Rd. S, London, ON N6L 1K3

Sarnia Store
1380 London Rd, Sarnia, ON N7S 1P8

Windsor Store
2595 Ouellette Ave., Windsor, ON N8X 4V8

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Use this comments board to leave complaints and reviews about Tepperman's. Discuss the issues you have had with Tepperman's and work with their customer service team to find a resolution.

Tepperman's Complaints & Reviews

Tepperman'sAaron sectional and the awful customer service

Last March We contacted Zucora extensive warranty that We payed $299 for about Our broken sectional. The end piece had a main wood support break. The guy came and literally bolted it back together. I did question him why he was bolting a new piece back together. When he left My son sat in it and all we could feel was the bolt on Our back. I called the service rep said he would let Zucora know. A month went by and I had to call them. They said be patient with covid. So I left it until sept. I had to keep calling them. I tried to speak to the sales rep for help. He called once to the wrong phone number and never called back. I went into the store in December.. I was in touch with customer service.. they weren't too concerned I have been living with a broken sectional for this long. I was rudely hung up on from the Chatham store after asking to talk to the store manager. She would not talk to me, so I took this to the Better Business Bureau. Someone finally came out to fix it. The darn part that was ordered was a cushion!!! It needs a whole new back on it with a new support. So here We go waiting for this crappy furniture to be fixed again! My Husband and I are beyond livid. I have never seen such awful customer service as Teppermans and Zucora. I will never step foot in the store again and I'll be telling everyone Our experience. I honestly want my money back and they can have this garbage.

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    Nov 11, 2020

    Tepperman's — Sectional

    To Tepperman team I bought my sectional sofa at Tepperman Kitchener store. Short after I saw some small...

    Aug 05, 2020

    Tepperman's — amy et queen mattress and box spring

    I place an order over the phone and got sales person hillary segeren on july 21st my bed was to be deliverd...

    Mar 19, 2020

    Tepperman's — freezer

    Paid cash for a freezer on 3/14/20, watched the sales person reserve a freezer from the London store, we were...

    Oct 07, 2019

    Tepperman's — dining room table

    I purchased a dining room table and chairs March 17 2018.. at Teppermans Kitchener . I noticed 3 weeks ago...

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    Oct 04, 2019

    Tepperman's — washer

    I went in two weeks ago to purchase a washing machine. At that time I was told there were none in storage...

    Oct 01, 2019

    Tepperman's — living room furniture/ customer service

    Due to the fact of the way your firm has treated my Family (Todd & Nikki McIntyre, 190 Lake Margaret Trail...



    Their Extended Warranty company The Walker Group has been giving me a runaround for 3 weeks. As long as they work with this Warranty company I will not be purchasing from any tepperman's. Teppermans has been no help in this matter. The Walker Group has been giving me the runaround for 3 weeks about getting my washing machine fixed. What's the point of tepperman's selling an extended warranty when you can't even get anything fixed. I will be telling all my family and friends about this horrible situation I'm in. You spend all this money for an extended warranty and you have to fight for people to do their job. You called The Walker Group and they tell you to call this number and Whirlpool says they're still waiting on the Walker Group. The Walker Group warranty that tepperman's steals with is the worst I do not recommend buying the extended warranty from teppermans.

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      7 months ago I bought a recliner the handle became loose a technician was sent out to fix it low and be hold a few months later it became lose again the tech came again said the whole recliner mechanism needed to be replaced he ordered the mechanism and would return at a later date to replace it. Which he did 2 months ago today the handle is loose and almost falling off teppermans says wait until we can get a tech out there. Hopefully they can fix it this time been 3 times already this is ridiculous will never buy another think from teppermans

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        Aug 07, 2019

        Tepperman's — media fireplace and console

        I was sold a media fire place and console on July 10/2019. I was sold this by Daniel Good. He will not answer...

        Jul 31, 2019

        Tepperman's — sales people

        3 years ago my wife and I bought a lovely couch and chair and wine cooler and microwave from a very lovely...

        Teppermanschatham teppermans customer service

        I bought a couch from them that was $1000 on a plan and 4 months later they had it on sale for $400. I asked to see if I could have it switched to that deal but they told me no because it's been over 3 months. I was furious.
        Fast forward to when I pay it all off I go in to look for a mattress and am told they are denying me credit even though I consistently made my payments on time (and more).
        I was there with my family so I decided to just look for a budget mattress but when the lady was showing us around she started being a unprofessional jerk to my daughter by telling her to "take this seriously" when she didn't like the first 3 mattresses she showed. My daughter knew what she wanted and had told the lady before what she was showing wasn't it. It upset me and my daughter as it was already a bad day with one of our pets dying.
        We left right after and will not be going back to Teppermans. Such horrible "customer service". You do not treat people with such disrespect. We found the exact mattress she was looking for at a different mattress outlet with ease and polietness.

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          • Updated by RubbyNRoses · May 18, 2019

            First time using complaints board this is suppose to be Teppermans.

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