London (Ontario) Store
1150 Wharncliffe Rd. S, London, ON N6L 1K3

Sarnia Store
1380 London Rd, Sarnia, ON N7S 1P8

Windsor Store
2595 Ouellette Ave., Windsor, ON N8X 4V8

Show More Show Less

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tepperman's Customer Service. Initial Tepperman's complaints should be directed to their team directly. You can find contact details for Tepperman's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Tepperman's. Discuss the issues you have had with Tepperman's and work with their customer service team to find a resolution.

Tepperman's Complaints & Reviews

Cindy Woolman — Sombra, Canada

Jan 27, 2021

This review was posted by
a verified customer

Verified customer

Tepperman's — Aaron sectional and the awful customer service

Last March We contacted Zucora extensive warranty that We payed $299 for about Our broken sectional. The end piece had a main wood support break. The guy came and literally bolted it back together. I did question him why he was bolting a new piece back together. When he left My son sat in it and all we could feel was the bolt on Our back. I called the service rep said he would let Zucora know. A month went by and I had to call them. They said be patient with covid. So I left it until sept. I had to keep calling them. I tried to speak to the sales rep for help. He called once to the wrong phone number and never called back. I went into the store in December.. I was in touch with customer service.. they weren't too concerned I have been living with a broken sectional for this long. I was rudely hung up on from the Chatham store after asking to talk to the store manager. She would not talk to me, so I took this to the Better Business Bureau. Someone finally came out to fix it. The darn part that was ordered was a cushion!!! It needs a whole new back on it with a new support. So here We go waiting for this crappy furniture to be fixed again! My Husband and I are beyond livid. I have never seen such awful customer service as Teppermans and Zucora. I will never step foot in the store again and I'll be telling everyone Our experience. I honestly want my money back and they can have this garbage.

Read full review →Hide full review

Comment Guidelines

Add your opinion

Helpful

Respond

Nov 11, 2020

Tepperman's — Sectional

To Tepperman team I bought my sectional sofa at Tepperman Kitchener store. Short after I saw some small...

Read full review →

Aug 05, 2020

Tepperman's — amy et queen mattress and box spring

I place an order over the phone and got sales person hillary segeren on july 21st my bed was to be deliverd...

Read full review →

London

Helpful

Mar 19, 2020

Tepperman's — freezer

Paid cash for a freezer on 3/14/20, watched the sales person reserve a freezer from the London store, we were...

Read full review →

Windsor

Helpful

Oct 07, 2019

Tepperman's — dining room table

I purchased a dining room table and chairs March 17 2018.. at Teppermans Kitchener . I noticed 3 weeks ago...

Read full review →

Oct 04, 2019

Tepperman's — washer

I went in two weeks ago to purchase a washing machine. At that time I was told there were none in storage...

Read full review →

Windsor

Helpful

Sue Laporte — USA

Sep 30, 2019

This review was posted by
a verified customer

Verified customer

Tepperman's — washer

Their Extended Warranty company The Walker Group has been giving me a runaround for 3 weeks. As long as they work with this Warranty company I will not be purchasing from any tepperman's. Teppermans has been no help in this matter. The Walker Group has been giving me the runaround for 3 weeks about getting my washing machine fixed. What's the point of tepperman's selling an extended warranty when you can't even get anything fixed. I will be telling all my family and friends about this horrible situation I'm in. You spend all this money for an extended warranty and you have to fight for people to do their job. You called The Walker Group and they tell you to call this number and Whirlpool says they're still waiting on the Walker Group. The Walker Group warranty that tepperman's steals with is the worst I do not recommend buying the extended warranty from teppermans.

Read full review →Hide full review

Comment Guidelines

Add your opinion

Helpful

Respond

Cricket1981 — Canada

Sep 01, 2019

This review was posted by
a verified customer

Verified customer

Tepperman's — recliner

7 months ago I bought a recliner the handle became loose a technician was sent out to fix it low and be hold a few months later it became lose again the tech came again said the whole recliner mechanism needed to be replaced he ordered the mechanism and would return at a later date to replace it. Which he did 2 months ago today the handle is loose and almost falling off teppermans says wait until we can get a tech out there. Hopefully they can fix it this time been 3 times already this is ridiculous will never buy another think from teppermans

Read full review →Hide full review

Comment Guidelines

Add your opinion

Helpful

Respond

Aug 07, 2019

Tepperman's — media fireplace and console

I was sold a media fire place and console on July 10/2019. I was sold this by Daniel Good. He will not answer...

Read full review →

Jul 31, 2019

Tepperman's — sales people

3 years ago my wife and I bought a lovely couch and chair and wine cooler and microwave from a very lovely...

Read full review →

RubbyNRoses — USA

May 18, 2019

This review was posted by
a verified customer

Verified customer

Teppermans — chatham teppermans customer service

I bought a couch from them that was $1000 on a plan and 4 months later they had it on sale for $400. I asked to see if I could have it switched to that deal but they told me no because it's been over 3 months. I was furious.
Fast forward to when I pay it all off I go in to look for a mattress and am told they are denying me credit even though I consistently made my payments on time (and more).
I was there with my family so I decided to just look for a budget mattress but when the lady was showing us around she started being a unprofessional jerk to my daughter by telling her to "take this seriously" when she didn't like the first 3 mattresses she showed. My daughter knew what she wanted and had told the lady before what she was showing wasn't it. It upset me and my daughter as it was already a bad day with one of our pets dying.
We left right after and will not be going back to Teppermans. Such horrible "customer service". You do not treat people with such disrespect. We found the exact mattress she was looking for at a different mattress outlet with ease and polietness.

Read full review →Hide full review

Comment Guidelines