Menu
City Furniture
City Furniture Customer Service Phone, Email, Contacts

City Furniture
reviews and complaints

www.cityfurniture.com
www.cityfurniture.com

Learn how the rating is calculated

1.1 138 Reviews 137 Complaints
Verified
The authenticity of the customer service contact information for City Furniture has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

City Furniture reviews 138

ComplaintsBoard
J
2:44 pm EDT
Verified customer This review was posted by a verified customer. Learn more

City Furniture Buyer Beware!!

Over the years I have purchased over $15,000.00 of furniture.

My latest purchase experience was the worst. My sales person was in a rush to complete the sale because another customer of his came in unexpectantly and wanted to be taken care of right away. (You know the type).

My order was delivered to my business. All of the furniture was in good condition. I was busy with my business and later that day I noticed that the coffee table was too large. It wasn't going to work in the space. The next day I called my salesperson to explain that the coffee table was too large and would like to exchange it for 2 end tables. He told me he couldn't help me and to call customer service. I then called customer service. They said that there are no returns once the delivery has been made. Then I spoke with a supervisor who he said no returns once the delivery has been made. City Furniture does not care about their customers. You have to pay in full before delivery is made. They do not care about customer satisfaction. They are the big name in furniture in south Florida. They do not care about their customers. All they want is your money. I will never purchase anything from City Furniture again. I will inform every home owner I meet of my experience and recommend not to ever purchase from City Furniture.

Recommendation: Don't ever shop at City Furniture

Read full review of City Furniture
Hide full review

City Furniture complaints 137

ComplaintsBoard
T
1:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On March 26, 2023 I purchased the HP MAXWELL WHITE MICRO LEFT LOVE and HP MAXWELL WHITE MICRO RIGHT CHAISE and the warranty for 3 years. I file a claim on 12/31/23 for stains and the malfunctioning headrest. I called and scheduled an appointment for service on 1/16/24 but received a text from the technician that he left the state for family reason and would...

Read full review of City Furniture
ComplaintsBoard
M
12:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 1/27 we visited City Furniture in Tamarac and purchased a couple of mattresses for my twin daughters. One from the clearance dept which cost 1,000.00 and the other from the show room $500, I purchase other items as well. Next morning, 1/28 I picked up the Mattresses and items. Within an hour form pick up I realize the thickness of the mattress from the...

Read full review of City Furniture
ComplaintsBoard
C
12:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture False advertisement/service inv#601644

A promotion was going on January 12th - 15th both in store and online for free premium delivery. My order was placed on Jan 14th online. When my furniture was delivered; the driver stated the promotion was not specified on invoice. Called customer care services spoke w supervisor but they would not give me a credit of the $180 for my inconvenience. Plus I've been a loyal customer. They have no consideration and poor business. Will never shop their again.

Claimed loss: $180

Confidential Information Hidden: This section contains confidential information visible to verified City Furniture representatives only. If you are affiliated with City Furniture, please claim your business to access these details.

Read full review of City Furniture
Hide full review

Is City Furniture legit?

Our verdict: Complaints Board's thorough examination reveals City Furniture as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, City Furniture stands out for its commitment to quality and security. Clients considering City Furniture should delve into its customer service record to gauge compatibility with their expectations.

City Furniture earns 91% level of Trustworthiness

Perfect Trust Endorsement: City Furniture achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for City Furniture. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

City Furniture has registered the domain name for cityfurniture.com for more than one year, which may indicate stability and longevity.

Cityfurniture.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cityfurniture.com you are considering visiting, which is associated with City Furniture, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

City Furniture website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While City Furniture has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 137 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to City Furniture. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
B
3:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a 6 piece table set on August 4th 2021 and purchased a 3 year separate warranty with it. After 2 year while a file a claim for the damage. They sent out a tech. The tech sanded half of the table and then decided he was not going to fix it. He said that someone from city furniture would contact me within 48 hours. They never did so after one week...

Read full review of City Furniture
ComplaintsBoard
M
1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In july 2023 my husband & I went to city furniture to purchase furniture for our new home - Stuart Florida location- Nick, our salesman was extremely knowledgable and helpful throughout the process- he was quick to place orders and help with selections- we have purchased from city furniture years ago and we had a nightmare with warranty so when I carefully...

Read full review of City Furniture
ComplaintsBoard
B
3:54 pm EDT

City Furniture Price adjustment

I purchased bedroom furniture pieces which came a little over $5000.00. I could not get entire bedroom set because it was not in stock. After having my 2 pieces of furniture about 2 weeks , i went on line and purchase the other pieces because i received an email that it was back in stock. After a few days of making the online purchase, i then receive another email that the bedroom set was on sale, this was less than one month later. I called the store and customer service to get a price match and got no where. I was told that the sales person and store manager would call me back but no one ever called. At this point i just want to cancel the pieces that have not been delivered yet and NEVER SHOP AT THIS STORE AGAIN. THEIR CUSTOMER SERVICE IS HORRIBLE. MY LAST RESORT IS TO DRIVE ONE HOUR TO THE STORE TO TRY AND SPEAK TO A MANAGER.

Desired outcome: I WOULD LIKE TO HAVE THE PRICE ADJUSTED

Read full review of City Furniture
Hide full review
ComplaintsBoard
A
1:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture Backordered items

Bought. Rug in june 2023, was told item was backordered until

August.. Then was pushed to sept. 'finally received an email stating item was ready for pick up. When we arrived on our scheduled day. Our item was not there, we were told it was given to the next customer in line..

Now they say the item will not be available until december. A full 6 months after purchasing..

Customer service is insulting my intelligence, they are condescending and unwilling to help. They say "the computer' decides who gets the rug...

Extremely frustrated and unhappy customer who will not be shopping at this store again.

Desired outcome: Need to be put at the top of the list for the next rug available not be 10th inline as they say I am.

Read full review of City Furniture
Hide full review
ComplaintsBoard
P
4:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture Warranty is a scam!! Terrible quality

Horrible quality! Their warranty is a total scam. The willow couch started pilling like crazy almost immediately. Many other complains about this. They also seem to somehow hide their bad reviews on their site. Mine would not post. The couch looks like it belongs in a junk yard after just a few weeks. Customer service does not care and they find loopholes with their warranty for ALL damage.

Will never ever buy from them again.

Read full review of City Furniture
Hide full review
ComplaintsBoard
B
4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture Sectional armless cloud couch

Filed warranty claim back in August 2022. Regarding flattening cushions. Repair guy comes and uses a totally different material to filled it. I called city said they needed to replace the cushions since it’s not the same material. Waited now it’s Sept 2, 2023 still do not have cushions. Still waiting for exchange and asked for manager nothing no resolution. Legal action is now being taken.

Desired outcome: Refund full amount

Read full review of City Furniture
Hide full review
ComplaintsBoard
B
2:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Frank & Bridgett DiMartile. I received the worst customer service I have ever had. I will never buy anything from them again. After I called to schedule my chairs to be delivered that I waited 2 months to receive. I arranged a date with the rep of 08/17/23. After I received the e-mail to confirm the date of delivery it stated 08/08/23. I called...

Read full review of City Furniture
ComplaintsBoard
M
12:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture SKU 6450026 Accent Meadow Ottoman

The ottoman's foam sinked completely in 5 months of purchase. Order 482570 from 02/04/2023. The fabric produces lint and fuzz balls. This is not really a fabric but a blend of plastic and paper but looks like a fabric. The foam is sinked completely down where I sat today for a few minutes. The frame is not broken. This is just a poor quality foam and cheap fabric. The cost of this piece is $400.

Desired outcome: I would like to return this ottoman but the store is only provide its own repair for $50 is out of my pocket.

Read full review of City Furniture
Hide full review
ComplaintsBoard
A
2:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture Overcharge

I purchased a new bedroom set on [protected] from City Furniture. I was charged $8,715.40 for this bedroom set which included, a queen size bed with head board, drawer chest, night stand, mirror, mattress with an adjustable base and two pillows. It was explained to me by my sales associate, Ewan that I would be charged $176 for delivery and that I would receive a free mattress protector. When the furniture arrived, the mattress protector was not included with my delivery. I was told to contact my sales associate concerning this matter. Additionally, once I printed all the paperwork, I realized that I was charged an additional $138 for delivery, equaling $314 for the delivery of one bedroom set. I contacted Ewan via E-mail on June 28th and June 30th, explaining the additional charge for delivery and the lack of a mattress protector, with no response. I also contacted City Furniture corporate office on June 28th, spoke with Mateo and June 30th, and spoke with Larry in an attempt to resolve this issue. They both explained to me that I would need to contact my sales associate. To make matters even worse, I received a coupon from City furniture for free delivery on purchases over $1,495. I feel that since the money was already received by me, that my concerns do not matter. I am asking for free delivery of $314 and reimbursement for the cost of the mattress protector which I have purchased for $25.98 (Total $339.98 reimbursement). I am also asking for an apology from Ewan, as I feel disrespected by him and feel he is displaying a chauvinist behavior towards me.

Desired outcome: I am seeking a reimbursement of $339.98 and and apology for my sales associate.

Read full review of City Furniture
Hide full review
ComplaintsBoard
J
6:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture My $1800 queen sofa bed and delivery service

July 4th I received a couch delivery from city furniture. When they arrived the wrapping on the couch was all torn, within seconds they ripped the remaining plastic cover. I noticed scratches on the legs and the back pillows were out of shape. The foam inside the couch was poor quality and deformed. I asked them to take it back. They refused and left my home.

I called store, complained. The customer service contacted the drivers and they still refused to return to pick up the couch.

A week later an exchange arrangement was made. This time the couch was completely wrapped with boxes on ends ti protect the couch. Upon removing packaging; one of the seating cushions zipper was broken so they switched out a pillow from the 1st couch for the damaged one. The problem is now the couch pillows don’t align properly with the back pillows. I’ve notified customer service by email. I haven’t received any response yet.

Desired outcome: Not satisfied with the couches quality or service.

Read full review of City Furniture
Hide full review
ComplaintsBoard
E
5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture Base for mattress

I purchased a Nectar Mattress from City on July 7th that was 2 Twin XL's and a adjustable base.

The base arrived and was too small for the bed. Each bed was 39" long and they delivered a base that was only 36. Therefore would not fit I complained at delivery and the man said he could not take it back. I talked to a guy on the phone from customer service and he said he would make a not and I can setup an exchange. I have been going back and forth with these people for over 10 days now and still nothing. They keep trying to deliver the same base and expecting me to accept.

The main issue is CITY FURNITURE, INC does NOT refund your money of anything that was delivered. Even if they delivered the wrong item NO REFUND on ANY DELIVERY that is there policy.

For sure not one sales person will tell you that only we have Free Delivery. No kidding because if we deliver the wrong item tuff crap for you. NEVER PRUCHASE ANYTHING FROM CITY FURNITURE!

Desired outcome: Replace with correct or give REFUND.

Read full review of City Furniture
Hide full review
ComplaintsBoard
M
7:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We had our money done on a mattress in March, our home was not completed until May, when we went to finish paying off the mattress, they had changed the price on the order without notifying us and they refused to honor the price even though we put money down and had the receipt. IT HAS BEEN A NIGHTMARE. They sent me a mattress from clearance that does not...

Read full review of City Furniture
ComplaintsBoard
D
3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture Service

Went to showroom and purchased a sectional. Was told it was an in stock item. Sectional came damaged and with no right sided recliner. I had to call city furniture numerous times, asked to speak to a manager numerous times. They would not connect me with a manager, no manager ever called me back. Asked to have furniture picked up at my house and a refund , I was ignored. Now 4.5 months later, 10 phone calls, still no complete couch, but once again they have a scheduled a delivery in 2 weeks! Don’t shop there worst customer service I have ever had and they won’t give your money back!

Desired outcome: A refund

Read full review of City Furniture
Hide full review
ComplaintsBoard
S
10:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture Bedroom set bed

Bedroom set -never sent backorder bed …legt 1/2 bed boxed in my bedroom for last 3 months …told me back ordered to may …then June .then july..now october - November…yet still selling sake bed in new brochure…terrible customer service…only reason…i know backordered to that date is i checked my order…no communication from city furniture once they get your order.

Sandy Denny

Desired outcome: Full money back!!! I want to do no business with them ever again this is my second time around that they messed up and they had to take back their furniture. I should’ve known better than to deal with a terrible company that they are.

Read full review of City Furniture
Hide full review
ComplaintsBoard
T
1:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture Reclining electric foot and headrest

After having my electric recliner for two months the foot motor stopped working. The tech came out and told us this is normal and he would order a motor. This has been a year already no motor and alot of useless phone interaction with customer support. This is the worst furniture company to buy from do not buy from them. Supposedly I am getting a new recliner. I have not been able to get a date for this and after a year this is ridiculous.

Desired outcome: New recliner that works.

Read full review of City Furniture
Hide full review
ComplaintsBoard
H
10:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

City Furniture 3 wood bed support that have never delivered

It was horrible experience with the order delivery. We purchased at Plant city store around $15000. We were supposed to get 3 wood bed support that comes with our specific bad furniture. They insisted that we confirmed delivery this item that we have never received. At the first delivery day, I asked delivery people if they didn’t bring it. They said no so I assumed it will come with the remaining order, bed rails because they damaged and put it in back order and supposed to deliver on the filling week. On the day of the delivery of our bed rails, I realized we still didn’t get it. So delivers contacted customer service representative and she said no problem and will deliver again but don’t know when to schedule. She said she will call me back. She has never called me back and called customer service to confirm delivery. The Representative was trying his best to solve the issue but his supervisor refused to help out so he transferred me to talk with her. She kept saying system says delivery confirmed and there’s nothing they can do. We paid for premium delivery and we didn’t even set it up but delivery people set up all the items and how on earth they insist it’s delivered and can’t do anything. Got so frustrated and she said she will call back after more investigation in an hour. Never got call back. So contacted our sale representative, obviously he said easy to take care and he will take care of it and confirm with me but no call back yet. Also, order was supposed all together delivered in a week after our purchase even if they guarantee next day delivery. It got delayed a couple of more times; one because they damaged bed rail and second, our dresser now even way back order about two month delay. Even sales representative over promised and confused us in finance switching his promise so frequently and his words were not reliable and inconsistent. We even cancelled our mattress order because he promised to upto 60months 0 % interest finance if we cancel and buy mattress through them with other furniture but once we got there to purchase, he changed the term. Anyway, with even this hassle, we agreed to purchase with certain agreement with sales representative but here delivery issue and no one is helping us. They say we have to purchase it again for the item we already paid but never received. Our bed furniture needs certain bed support that fits into this furniture and we need it ! What a bad, unreliable and untrustworthy system and service! I even requested to talk to store manager “Amanda” who we met at the store but they said they can’t transfer because it’s only used for internal purposes? We even requested proof of delivery picture but customer supervisor said that’s for only internal purposes? I wouldn’t recommend this store, plant city unless you are willing to risk all the trouble we’ve been through!

Desired outcome: Delivery of remaining items, bed support and dresser

Read full review of City Furniture
Hide full review
ComplaintsBoard
C
2:14 pm EDT

City Furniture High chairs for a glass table

I purchased a five foot glass table with four high chairs from City Furniture for delivery. When I received my order, the four were assembled but two chairs were not assembled correctly. City Furniture sent a second party service provider to repair the chairs if possible or replace the parts and/or chairs. One chair was fixable while the second chair was not repairable. I was offered three resolutions, 1). Replace the part, which required 12 weeks for the part to arrive; 2) Repair the chair, which required four weeks for the back ordered chair to arrive or 3) accept a discount for a chair that was functional. I opted for replace the chair that requires a four week delay because the part is on back order. I requested a discount due to City Furniture staff assembling the chair incorrectly and stripping two screws. The Escalation Department would not provide a discount for the back order. I stated the back order is not the problem. The problem is your staff assembled my chair incorrectly, which is an imposition for me. There is no customer service when an issue occurs. I do not recommend City Furniture.

Desired outcome: Provide a discount for the chair that is not functional and needs to be replaced because the chair was assembled incorrectly by a City Furniture staff at the warehouse prior to delivery.

Read full review of City Furniture
Hide full review

Overview of City Furniture complaint handling

City Furniture reviews first appeared on Complaints Board on Jun 26, 2007. The latest review Buyer Beware!! was posted on Mar 21, 2024. The latest complaint Worst customer service was resolved on Jul 02, 2009. City Furniture has an average consumer rating of 1 stars from 138 reviews. City Furniture has resolved 3 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.2
292 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. City Furniture contacts

  2. City Furniture phone numbers
    +1 (866) 321-2489
    +1 (866) 321-2489
    Click up if you have successfully reached City Furniture by calling +1 (866) 321-2489 phone number 0 0 users reported that they have successfully reached City Furniture by calling +1 (866) 321-2489 phone number Click up if you have UNsuccessfully reached City Furniture by calling +1 (866) 321-2489 phone number 0 0 users reported that they have UNsuccessfully reached City Furniture by calling +1 (866) 321-2489 phone number
    +1 (866) 930-4233
    +1 (866) 930-4233
    Click up if you have successfully reached City Furniture by calling +1 (866) 930-4233 phone number 0 0 users reported that they have successfully reached City Furniture by calling +1 (866) 930-4233 phone number Click up if you have UNsuccessfully reached City Furniture by calling +1 (866) 930-4233 phone number 0 0 users reported that they have UNsuccessfully reached City Furniture by calling +1 (866) 930-4233 phone number
    +1 (954) 597-2200
    +1 (954) 597-2200
    Click up if you have successfully reached City Furniture by calling +1 (954) 597-2200 phone number 0 0 users reported that they have successfully reached City Furniture by calling +1 (954) 597-2200 phone number Click up if you have UNsuccessfully reached City Furniture by calling +1 (954) 597-2200 phone number 0 0 users reported that they have UNsuccessfully reached City Furniture by calling +1 (954) 597-2200 phone number
    +1 (954) 718-3350
    +1 (954) 718-3350
    Click up if you have successfully reached City Furniture by calling +1 (954) 718-3350 phone number 0 0 users reported that they have successfully reached City Furniture by calling +1 (954) 718-3350 phone number Click up if you have UNsuccessfully reached City Furniture by calling +1 (954) 718-3350 phone number 0 0 users reported that they have UNsuccessfully reached City Furniture by calling +1 (954) 718-3350 phone number
    More phone numbers
  3. City Furniture emails
  4. City Furniture address
    6701 N. Hiatus Road, Tamarac, Florida, 33321, United States
  5. City Furniture social media
City Furniture Category
City Furniture is related to the Furniture Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.