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Customer Service

6701 N. Hiatus Road
Tamarac, Florida
United States - 33321
Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM
Sat8:00 AM - 6:00 PM
Sun8:00 AM - 6:00 PM
Stores

Cutler Bay Furniture Store
18750 South Dixie Highway, Cutler Bay, FL 33157
Phone: +1 305 255 3538
Miami Furniture Store
9255 South Dixie Highway, Miami, FL 33156
Phone: +1 305 662 1076
Hialeah Furniture Store
5250 West 20th Avenue, Hialeah, FL 33016
Phone: +1 305 825 2065
North Miami Furniture Store
1500 NW 167 Street, North Miami, FL 33169
Phone: +1 305 628 9714
Pembroke Pines Furniture Store
11249 Pines Boulevard, Pembroke Pines, FL 33026
Phone: +1 954 431 6220
Naples Furniture Store
14250 Tamiami Trail N.Suite 2, Naples, FL 34110
Phone: +1 239 513 1535
Fort Myers Furniture Store
9951 Int.Commerce Drive, Fort Myers, FL 33913
Phone: +1 239 561 8489
Villages Furniture Store
1110 Canal Street, The Villages, FL 32162
Phone: +1 352 751 2980
Lady Lake Furniture Store
1070 Bichara Blvd., Lady Lake, FL 32159
Phone: +1 352 750 8044
Sawgrass Furniture Store
6701 North Hiatus Road, Tamarac, FL 33321
Phone: +1 954 718 3300
Outlet Furniture
6701 North Hiatus Road, Tamarac, FL 33321
Phone: +1 954 718 3300
Fort Lauderdale Furniture
3501 North Federal Highway, Oakland Park, FL 33308
Phone: +1 954 564 7700
Boca Raton Furniture Store
3350 North Airport Road, Boca Raton, FL 33431
Phone: +1 561 750 5200
Wellington Furniture Store
10312 West Forest Hill Blvd, Wellington, FL 33414
Phone: +1 561 793 4848
West Palm Beach Furniture
2121 Palm Beach Lakes Blvd., West Palm Beach, FL 33409
Phone: +1 561 684 3560
Stuart Furniture Store
2655 NW Federal Highway, Stuart, FL 34994
Phone: +1 772 692 4322
Vero Beach Furniture Store
6560 20th St., Vero Beach, FL 32966
Phone: +1 772 562 2613

Complaints & Reviews

City Furniture — new love seat sofa - invoice # 538034 and battery system

I purchased on Dec 29, 2019 and was told my furniture would be delivered, I believe on Thursday and then got...

City Furniture — customer service

City furniture will leave a bad taste in your mouth. We went to the Jensen Beach city furniture to look for a...

City Furniture — not delivered one promise and delivered wrong items twice still no chair

I've been waiting forever for this chair it's the first time they got delivered it was missing a chair the...

City Furniture — Wendota side arm chairs inv#455727

Just had the worst experience with "ashley furniture" I purchased $4000 worth of dining room furniture. I...

City Furniture — southern motion power sofa and power loveseat carver bge mc po/re/sf & lv

purchased 1-30-17...touted as a microfiber durable material...but after 2 years the surface covering...

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City Furniture — kevin charles drift cushion firm memory foam mattress kevin charles drift cushion firm memory foam mattress model: 2650127

I bought mattress, on the floor mattress made in China. They delivered this model but made in Vietnam and if...

City Furniturekitchen table

I recently purchased a kitchen table from City Furniture. The set came with an option of either a round table or an oval, we chose the oval. When the table arrived we noticed 1 chair was damaged, 3 were not level, the table base was missing parts to secure the feet and the top of the table was damaged.

We contacted City Furniture customer care and a repair was set up. It was determined that the table and 1 chair was to be replaced. When the replacement was set up we requested that the table be replaced with the rectangular option as it would fit better and was a sturdier option. There was no price difference between the 2 tables and it was an option on the original order.

The customer service rep. advised us that City furniture has a policy that they will not exchange merchandise only replace like for like if damage can not be repaired. I advised them it was an option that was no additional charge and as the table was being replaced anyway we requested the sturdier one.

City furniture refused to honor our request and advised us that we would have to disassemble the original table before they would bring the new one.

Read all there policies first, they have no exchanges or refunds. Every other online furniture outlet has far superior customer service, pricing and policies - buyer beware.

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    City Furnituredelivery man scratched my brand new floors

    We recently purchased a house and moved in at the end of May 2019. We bought bedroom furniture from City Furniture. The delivery guys decided the pieces were to heavy to carry so they dragged it across the floor and scratched my brand new floors. I call customer service right after to complain and the rep contacted the delivery guys and the guy told her my wife said it was ok to drag it across the floor when in reality my wife said, " these are brand new floors, be careful please." After told the rep that I was conveniently disconnected. My wife was able to get someone back and after a few phone calls City Furniture offered to either pay us $150 or have someone come out and buff the floor. The scratches were so deep, no amount of buffing would fix them. We sent in pictures detailing how they scratched my floors across 3 rooms and 2 hallways. After a month or so of haggling, they sent our a subcontractor to repair the floor. This guy replaced some of the floor boards, but also ruined other ones by staining them with god knows what. Not to mention one board has a noticeable gap which he said it wasn't his fault. He then had the nerve to call us two days later and say if City Furniture calls about the job, tell them its done and that he has to come back to fix one thing. We told City Furniture the opposite. He came back 2 weeks later to fix that gap and he fixed nothing. He told us he has to talk to City Furniture to see if they'll pay him to redo all the floors to fix the gap. So now my brand new floors has a gap in one board and several other boards are stained with whatever he did. Neither him or City Furniture are returning calls.

    delivery man scratched my brand new floors
    delivery man scratched my brand new floors
    delivery man scratched my brand new floors
    delivery man scratched my brand new floors
    delivery man scratched my brand new floors

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      City Furniture — non delivery

      BEWARE Been on hold 1 hour for their Customer Service. FINALLY, someone picks up. When asked why we didn't...

      City Furniture — factory warranty for mattress

      I bought a mattress from city furniture in 2014. it's only been 4 years and my mattress is completely sagging...

      City Furniture — sectional couch

      I received a gift one year ago. Beautiful Kevin Charles leather sectional couch. The couch looks horrible...

      City Furniture428630 / 07

      I am very disappointed with City Furniture and not honoring my request. As per the promotion that I wanted to be applied to my order 428630 / 07. And as my understanding you cannot apply the promo due to the delivery already scheduled in process. I need the furniture to be delivered tomorrow as scheduled CANNOT be any other day. Not sure why City Furniture cannot honor the delivery as scheduled. I just need the terms of the financing from 36 months to 60 months finance to be changed. As per the special promo that was sent to me.
      I have been a City Furniture customer for many years. I am very upset and not happy with service provided by City Furniture.
      Sincerely,
      Martha Casanueva
      email: [protected]@hotmail.com
      mobile: [protected]

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        City Furniture — credit due on my account magically disappears

        So The day before I am supposed to receive Delivery of my Furniture from City Furniture, I receive a call...

        City Furniture — brown reclining sofa

        I am remitting my complaint, because I forgot to include my telephone number. On Dec. 26, 13 I purchased a...

        City Furniture — kevin charles mattress

        Worst customer care ever! in store and on the phone with customer service. Purchased a mattress for $600- not...

        City Furniture Inc — Furniture not delivered and horrible customer service

        If I could give no stars, I would! The delivery guys stepped all over the very rug they were delivering...

        City Furniture — Kevin Charles Sofas

        I purchased two Kevin Charles sofas in March, 2015. The first week a zipper broke when I was trying to...

        City Furniture — Caspian mattress

        I purchased the mattress from City Furniture on Sept. 25, 2013. It was just the mattress because I have a...

        City Furniture — Customer Service Department

        City Furniture 6701 Hiatus Road Tamarac, Fl 33321 Re: Invoice #: 473086 Ann-Marie Henderson To Whom it may...

        City FurnitureDefective furniture & deceptive sales

        We were looking for a replacement for our 2 year old sectional that was falling apart on us (another story) and stopped by City Furniture to see what they had.We found a sectional (Mercer) that we liked but were concerned that the cushions on it seemed to be flattening out and losing some of their support.

        The salesman that was assisting us told us that it was due to it being a floor display and it was subject to more use than what it would get in a persons home. He then told us that we should just purchase City Furnitures warranty and that if it were to happen to us that they would send someone out to fix it and that if it couldn't be fixed they would replace it. We still had other stores to check out so we left without purchasing it that day. A week or so later we decided to buy the couch but went to a different location to make our purchase.

        We made sure to buy the warranty per the previous salespersons suggestion just in case. Within 4 months of use the seat cushions started to break down and the entire sectional squeaked when you sat down or got up. Good thing we bought the warranty right? Wrong!

        Customer service asked me to submit photos of the flattening cushions and that they would get back to me. Several weeks later (and after calling several times) they scheduled a repair person to come out and take a look at the sectional. He took photos, noted the squeaking and pointed out that the cushions are nothing more than springs with thing foam batting on top. He said that he would submit everything to City Furniture's warranty department and that everything should be covered and they would be in touch to set up a time for repairs or to replace it, .

        When he returned we were told that he was to fix the squeaking but that the flattening of the cushions on our less than 1 year old sectional was considered normal wear and tear?. I couldn't believe it but figured there was no point in "shooting the messenger" and decided I would take it up with customer service:. The technician spent several hours reinforcing the entire frame on one piece of the sectional but never touched the chaise section which still was squeaking". Again I had to call customer service & again I had to spend weeks calling them to followup as my calls were never returned by the initial representative that was handling our claim|.

        I was told by 3 different people, on 3 separate occasions that our representative was "on another call" & that they would email him to return my call'. They also noted that they could see in our records that the "manager" had been emailed about our issues and that they were waiting to hear back from him?. Finally, on my 4th call I was able to get a hold of someone who actually wanted to help rather than pass the buck:. He scheduled another technician to come out from a different company to repair the chaise but...they still consider the cushions normal wear and tear.

        I have been lied to, ripped off & sold a sectional (that even the repair guy(s) implied is not of the highest quality) & a warranty that is worthless & doesn't cover what I was told it would. City Furniture's response..."I'm sorry but the salesperson shouldn't have told you that our service plan would cover the cushions breaking down". Our warranty only covers service, stains, tears, squeaks, etc.. I will never...ever buy another thing from this store or recommend that anyone else does.

        The salespeople will say whatever it takes to make a sale and once you take delivery...you are stuck...service plan or not.

        Their customer service is quick to say that a sectional that sees minimal use that has flattening cushions is normal & that "They're sorry" They & their salespeople know that their furniture is junk which is why the company does not stand behind it.So I'm stuck with a sectional, with sagging cushions & springs that poke you but hey...it doesn't squeak anymore

        Defective furniture & deceptive sales

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