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2.3 7 Reviews 1338 Complaints
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The Brick Complaints 1338

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K
3:38 pm EDT

The Brick damaged furniture

I a bedroom suite and a bed, when I received the furniture the headboard, dresser and mirror all had damages on them. The box spring had a tear in it. Then I didn't pick up the matress pad with the purchase and it wasen't delivered when it was suppose to... when called they said to pick it up. When we went to pick it up we had a hard time with them giving us the item, they said that it was delivered!
I was very upset...they offered me back 250 but that means i have to keep the damaged furniture...the only reason i took the offer was because I had no way of returning the furniture and getting the replacements redelivered.

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shenhe324
ottawa, CA
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Jun 25, 2011 6:07 pm EDT

i totally understand. I purchased from Brick, they are defective products. I do not know who to talk to, and what to do with it ! There is no one can protect buyers Rights !

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K
12:17 pm EDT
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I purchased a gas range on the don't pay a cent event. Within 6 months the oven blew out. The store made us wait for weeks promising an appliance repair visit. That never happened. After hounding them for weeks they finally decided to replace the stove. The salesman told me that my new "don't pay a cent event" date would start when I received the second...

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D
9:01 pm EDT

The Brick terrible service

We purchase a samsung tv from the brick on boxing day, after 3 months there was a black spot on the television so we call service, transglobal service. Order the part the end of may, now the middle of aug and no part... Which means no tv. Spoke to the brick about this and they to asked us to contact transglobal, at one point transglobal asked us to samsung... We have made many calls to try and get our tv back in working, no luck! It's taking 3 months for the briock to fix our tv, there is no communication, absolutely no service, from samsung or transglobal. I can`t believe companies can hide behind these `hired hands` I am sure samsung`s products are suppose to last more then 3 months... You think a company like the brick would try to look after there customers instead of hiding behind service providers such as transglobal service, and you would think transglobal would try a `wee`bit harder tgo keep there customers from calling everybody else complaining about them. I`m glad none of these people are running my company, I would be working for somebody else!

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Vicky Kostantakakos
Ajax, CA
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Mar 06, 2009 1:00 pm EST

I had to deal with Transglobal for my washing mashine, I waited 4 weeks for a part, and when the part was replaced the washing machine did not work. I called back and had the service guy a week later telling me that there was another part they needed in order to make it work. I waited another 3 weeks for them to tell me that the washing machine was not repairable. I was told that Transglobal was waiting for a new washing machine COMPARABLE to the one I had. They aproved a washing machine, and thats when all the fun began! I had to deal with the Brick Superstore @ Scarborough Location. The Supervisor Christine, who probably carries a high school degree if shes lucky, told me that the washing machine that they aproved me for was in back order and would arrive on the 28th of February, I asked her to look for another model that was comparable to my old one and deliver it. She said that it wasn't possible, that was the model that was aproved. I asked to speek to a manager and Christine said that the manager would say the same and direct the call back to her. On the 28th I called the store to ask about the washing machine and thats when they finally transfered me to a manager that was very helpful! After the delivery of the washing machine we noticed it was not comparable, I called the store and was hung up on 3 times, the manager called me back and offered me to go and pick a model I like. I WAITED THREE MONTHS FOR A WASHING MACHINE, AND THE BEST PART ABOUT THIS IS THAT I HAVE 5 CHILDREN!

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12:29 pm EDT
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I had gone through a divorce and needed some quick, low-cost furniture to fill my new apartment, and I desperately needed a new couch; something that would last me a couple of years until I was back on my feet and able to purchase BETTER furniture down the road. I picked out a cheaper couch, on sale, and arranged for delivery. To my pleasant surprise...

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S
12:58 pm EDT

The Brick defective furniture, poor service

Ordered from the brick on june 6th 2008. Still awaiting last piece without a defect. Every piece has been sent back at least once for damages and defects. The brick or any other retailer does not have to accept returns but I would like to educate some people on their rights as a consumer. Under the Consumer Protection Act 2002. Every consumer is entitled to quality of service and quality of goods. Under section 14 of this same act Misrepresentation is an unfair practice. As far as I am concerned the Brick has ample time to provide me with non defected furniture it is now going on 3 months and still waiting. I was told pretty much I would have to wait until aug 12 for their shipment to come in and they would call me and let me know what was going on. I have even made them put a note to check furniture for damage or defect and they still have sent me crap. No one has done anything for me they have compensated me for my time off work waiting for them. They will not take anything back because I basically don't feel that this company deserves $6000 dollars of my money so they can give me the run around. They false advertise that they provide customer satisfaction and quality product I have yet to see this. Consumers if you have problems like these look up Ontario Government Ministry of consumer and corporate affairs. Call there toll free number they will ask you to first go through the chain of people if there is no resolution or you do not agree with the resolution send a registered letter to the company stating these acts and give the company 7-10 business days to reply. If this company does not reply within that time frame you have every right to call and report them to this branch. This branch helps consumers that are getting no assistance through the company, it deals with defective product and quality of service. It is time big corporations like this be held accountable for treating customers a third class citizen.

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Update by Sonia
Aug 01, 2008 1:05 pm EDT

sorry correction the location is the brick 3025 ridgeway dr mississauga. And there phone number is [protected]

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8:48 am EDT
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4 months waiting for couch and ottoman, then they send the wrong style ottoman and try to tell us the one we saw on display was never made for that couch. Even though the one we ordered was a Rhea Hazel Wedge Ottoman and the one we saw was a Rhea Stone Wedge Ottoman, only difference was the color of the cushion. We ordered an ottoman that was square and...

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1:53 pm EDT
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I will never shop at The Brick again!!! Be warned about the Full 5 year Blanket Coverage for furniture, its nothing but a scam. Brick will not honor it because they are professional scam artists. I was also told like many others complaining on this site that i would have to pay out of my own pocket to get my sofa cleaned... "Wats the point of the...

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C
12:44 pm EDT

The Brick 4 months and no couch

If i actually do receive this couch that i ordered in April, it will be the last purchase i ever make at the brick. Still waiting to even see it, kept getting told one more month one more month. Now they say its in transit but can't guarentee when it will be in?

We were never forewarned that there could be this long of a delay by anyone including the manager. Never got a phone call from the company, we had to call to find out whats happening with our couch. Never had a problem before with the brick, but after this will never deal with them again.

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seedog
Midland, CA
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Jul 17, 2009 7:38 pm EDT

If you type in "Leons", "Bad Boys", "Future Shop" and the countless other corperate wide stores that exist you will find lists of complaints.

Unfortunately after reading the complaints of many of these people I learned something else. Everything they have experience is the company's fault..no one takes ownership of their own presumtions and the fact that they didn't take it upon themselves to educate themselves about their product before they purchased it. I just find it a little too convenient that everyone get to blame all these companies without taking any of the blame upon themselves.

I'd honestly have to lean towards some of what "corporate" said. There's all kind of potential obsticals when ordering from any of these stores. If you order something with far in advance there's a chance that you may catch them at a time when they're in the process of manufacturing more of your product. To top it all off what if the manufacturer needs more time to make your order. It ultimately comes down to the manufacturer and not the store. Anyone who works in the biz or has worked in the biz knows this to be 100% accurate.

The bottom line is this. If you need something for a future date. Order it ahead of time when there's stock available then get it right away and put it in storage if need be. You have to be open to the reality that if you put something on a post order date that they may be out of stock by the time you need it. So you have to be willing to bend a bit. The manufacturer makes these as fast as possible but sometimes everybody and their dog order an item so it takes some time.

That's another thing I notice..everyone complains about the time frame they get items in, but certainly no one complains about the price. And to be quite frank I feel people can be a little rediculous as to what they expect for the amount they paid. Both in service and quality of product. The term "you get what you pay for" definately still hold true.

Why can't people take it upon themselves to be a more educated consumer(e.g. electronics come with an instruction manual for a reason)? Sales consultants are there to sell..they aren't there to educate unless the customer takes it upon themselves to ask. I chose to respond to you over some of the other responces because you don't appear to make this out to be as much of a witch hunt as others.

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Gerard S
Mississauga, CA
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Jul 11, 2009 9:37 am EDT

Do you know anything about the sales industry at all? Although the manufacturer may be at fault for a late delivery, you purchased the product from a certain reseller. This is reseller is to work as your representative on your behalf to find out what happened to your product. As a reseller, a big part of what they do is to typically stock items and if they dont have stock should have a good idea on both lead times if the product was instock and needs to be shipped or if the item needs to be built.

From what I read regarding all these comments about items not arriving on time, or in the condition that they expect I would put the blame on the shotty sales people. Because they get paid on commission on bulk sales, they seem to get away from the service side. You clearly sound like you are a sales person for one of these companies.

Quote: " 29 days ago by Corporate 0 Votes
You guys have to understand the buisness. YOU the 1/100000 ( and dont get me wrong you are JSUT as important as one of them) But the company has no control over when they get the product. I date from teh manufacture ie. Linkwise furn co. or Haining Mai sofa inc. says well have them for you on April 1 so the company says well have it for you on april 15th. Explain to me how its the companies fault when what they purchased doesnt arrive? Same as you want me to explain how your furniture didnt arrive. I suggest next time you have a trivial problem such as this, call the store in questions wether it be the brick, leons, ashley and get the manufactures phone number. Or be more flexible...either one. "

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Corporate
BH
Send a message
Jun 11, 2009 7:11 pm EDT

You guys have to understand the buisness. YOU the 1/100000 ( and dont get me wrong you are JSUT as important as one of them) But the company has no control over when they get the product. I date from teh manufacture ie. Linkwise furn co. or Haining Mai sofa inc. says well have them for you on April 1 so the company says well have it for you on april 15th. Explain to me how its the companies fault when what they purchased doesnt arrive? Same as you want me to explain how your furniture didnt arrive. I suggest next time you have a trivial problem such as this, call the store in questions wether it be the brick, leons, ashley and get the manufactures phone number. Or be more flexible...either one.

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c
Send a message
Aug 30, 2008 10:13 am EDT

SAME THING HAPPENED TO WE ORDERED IN JUNE AND WE STILL HAVE NO COUCH, THEY KEPT SAYING IT WAS ON BACK ORDER... AND I JUST FOUND OUT ON FRIDAY THAT SOME 1 AT THE STORE CANCELED MY ORDER... SO IVE BEEN WAITING, AND HAVE BEEN LIED TO, AND DID I MENTION IVE BEEN SITTING ON THE DAMN FLOOR!

WOW I HATE THE BRICK!
### THE BRICK SON'S OF ###!

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Sonia
Send a message
Aug 01, 2008 1:09 pm EDT

Ontario Government of Consumer and corporate affairs- deal with them

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Rob
Send a message
Jul 24, 2008 9:12 am EDT

I ordered a couch in November of 2005. At the time I was told that they had the couch in one of their other warehouses. Delivery date of a couch and mattress was supposed to be 1 week. The day of delivery they were supposed to show up between 9am-12pm. I took the morning off work only to have them not show up until 2:30pm with just the mattress. The delivery guys said the couch was on back order and to contact the Brick about delivery time.

I call the Brick and they tell me that the couch was a popular item and unfortunately they sold out and were waiting for a new shipment to arrive from overseas. I go into the Brick I purchased it at and talked to my sales guy and he tried to back pedal when I questioned him on why he did not tell me I wouldn't be getting the couch for a while. His manager then stepped in and basically tried to sell me another couch. The catch was, they had no other couches that matched the price of my original purchase. So they wanted to up-sell me on another couch.

I then went to another Brick in the city and noticed they had the couch I had purchased still on the floor. A salesman approached me and I discussed purchasing the couch. I got the same story about how they had none in their warehouse but there were couches in the other warehouses and I could get it delivered within the week. I told him I was not interested in waiting a week and his manager stepped in and told me that they actually do have a couple in their warehouse that were on hold but that he figured he could steal one of those and have it delivered next day as long as I did not walk. I then told him I had one on back order and laid out the scam they were pulling on me and he basically walked away and said that if I have one on back order I can not get credit on it to purchase the same couch from a different store.

Anyway, I canceled my couch, but 4 months later a delivery guy shows up with the couch to my door. I call the Brick and turns out they never canceled my order. I decide to keep the couch. Then a few months later I find out that instead of the 9 months 'no fees, no interest' deal I was given was entered in by the sales person as 6 months and I get a call from the finance people regarding my missed payments. I told them I only just received my couch and I should get no interest from the date of delivery. But no, they give you no interest from the date the Brick guy punches your info. into their computer.

All in all, the Brick was the worst shopping experience of my life. I will never make a purchase from them again and would suggest others steer very clear. I don't know why all these big furniture retailers treat their customers the way they do and how they continue to stay in business with their lack of service.

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8:49 pm EDT
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My son had purchased a flat screen tv with mount (Extra cost of coarse) (2008) do not pay for 15months, but pay the gst up front (Warning-watch out for the no return policy) after purchasing the tv my son moved into his first apt three weeks later. Realizing that the landlord would not let him place holes in the wall for the mount, since the stud in the...

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6:16 pm EDT

The Brick no communication for payment protection plan

When initially signing up for Brick credit card, I signed electronically and was not shown the screen monitor. No explanation was given to me as exactly what I was signing. 2 months later, I notice I am being charged for payment protection plan coverage, and that I had signed for this. Not made aware as to what exactly I was signing.

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Deo
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Sep 18, 2016 10:43 am EDT

I had the same problem with the brick. We bought a corner sofa from the brick furniture store in Heartland Mississauga, and took their zero monthly payment plan for 18 months. My wife signed on an electronic board, and nothing was explained to us. Ten months later we realized that our brick bill was higher than what it was when we received the first bill. And, just like all the other comments on this site the brick produced a signed photo copy of some kind of payment protection plan which was never explained to us, and never made known to us. We never even received a copy of the payment protection plan. they claimed we signed. When spoke to the manager that was in the store, he said to same thing to us, "you should check your bill". My parents never shopped at the brick after they were scammed there, and now I will never shop at the brick again. It was my very first time shopping at the brick, and it will be my last time shopping there.

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Lily2014
Winnipeg, CA
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Dec 19, 2014 11:00 pm EST

We had the worst experience dealing with this issue.
When we sign the paper, the sales man in Regent store of Winnipeg did not mentioned a word about the payment protection plan. The only reason we sign for the brick card was we want to take the advantage of 18 month no interest. We asked the sales men at least three times, is there any other charge come with the card we have not been told yet. He clearly told us no.
6 month later we found we were charged over 700 for this payment protection plan. We went back to the store to talk with the manager. He told us it is our responsibility to check the bank statement. The sales man was nice to us, he told us the reason he did not mention the payment protection plan was we signed the cancellation form along with the application. He will try to solve this issue. However, we never heard from him again. We made a complaint to the brick. What they got back to us was interesting. They told us the sales man changed his story. He said he only told us that because he feel threatened. Therefore, we have to pay.
This is the first time I was treated so unfairly in Canada since I immigrated to here 8 years ago. The store manager made some racist comments on the fact we are new to Canada. He said we need to "learn how things get done in Canada". I guess he has his point. This is a learning curve for us. What we learned from this is I'll never set another foot in the brick stores.

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bigpete
CA
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Feb 22, 2010 10:04 pm EST

I hear you brother. I signed everything once I heard that it's "mandatory to sign up for the payment insurance plan but it can be cancelled with a simple phone call". Well after I phoned the number to cancel, I was told I had to fax my cancellation request into them in writing. After I did that, nothing happened, I got charged a $40 fee on my next statement. I went into the Brick asking why I was being charged and I was told that it was just a timing thing and it would be reversed on my next statement. After another month and another charge I phoned the number again asking why it had not been cancelled. I was told that they had never received my fax, therefore it was too late to refund my money (now $100 in these bogus charges) but I could cancel the plan going forward. I went into the store to complain and was told that the charges would be reversed, and now a couple of months later, still nothing.

All this on top of the fact that I had to return parts of the bed I bought five different times before I finally got a bed that would fit together how it was supposed to. I slept on the couch for a good 2 1/2 weeks.

I will never buy anything from the Brick ever again and I will discourage others from doing the same for as long as I live.

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Frustrated Consumer 1
US
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Jan 07, 2010 3:33 pm EST

we are facing the same problem...they hooked us up with some payment protection plan and when we wanted to cancel it they can't do it over the phone yet they are able to offer it to you. they gave us a number to fax our request it's been 3 months since we did that but it's still charging us the insurance premium...what a rip off...once it's paid off...never dealing with brick again.

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haushinka
CA
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Oct 20, 2009 10:14 am EDT

That's not true. It was added to my account even though I didn't sign. I went in and asked 8 months later for the original contract once I noticed the charge. They printed it out and said that I never signed anything. After fighting for it they refunded all my money. They will charge you even if you don't sign for it.

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Sarah123
Prince George, CA
Send a message
Aug 01, 2009 9:34 pm EDT

In response to your complaint about the “Payment Protection Plan” please be aware that this would NOT be added to your bill if you HADNT signed for it. If you go into a brick store they are able to print out your original credit application and show you the SIGNED COPY with YOUR signature. If you would like this to be cancelled simply go into the nearest Brick loaction, fill out a small form, and it will be cancelled THAT DAY.

Dont blame others because of your inability to ask questions about the papers you are signing.

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Lee
Send a message
Jul 31, 2008 11:42 am EDT

They did the exact same thing to me when my wife and I bought our washer & dryer set. Not a single word about payment protection and it wasn't until months in to paying our machines off that we noticed this nice extra charge they had been billing me every month. When we called they explained that it's automatic when you electronically sign with their card. That's a lie and if not completely illegal it's at the very least incredibly unethical.

I have another write up to submit regarding the Brick in Wpg regarding these purchases but I'll submit it after it's completely resolved (we've been waiting for weeks for a "back order" on a small part for the $2500 washing machine I bought from them).

My Brick Card is now toast. I'll never set another foot in their stores unless it's to speak with their management regarding this current situation.

The last time I had service this p*ss poor was at Future shop nearly 10 years ago.

Lee

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7:00 pm EDT
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I wanted to bring to your attention a recent conflict I’ve had with the Brick Furniture Retailers in Peterborough, ON. In November 2005, my husband and I purchased a 9 piece dining room set from The Brick in Peterborough. At the time of purchase we paid an addition $200.00 for their “Full 5 year Blanket Coverage Program”. This was purchased due to the fact...

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11:57 am EDT

The Brick Paid off Account still applied interest

I called [protected] May 5, 2008 requested a payoff quote I was prompted to pay $4579.54 to clear this account. The same day I made an online payment for $4579.54 from my RBC account. Appoximently 2 weeks later I called to cancel the card but Customer Service told me I had a balance of $117.74 of interest to pay and they told me I have to pay it. How does interest occur on zero dollars? I paid the card off in full the same day I got the pay off quote for this account. I spoke to the supervisor Scott who was aggressive and told me I had to pay this amount, I still dispute these charges so I called back to speak to a Manager so I left a message with M.J. Customer service still couldn't explain where the charges came from. Common sense that I paid such a big amount, why would I hold back $100 dollars. My account number is [protected].

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The brick sucks
Toronto, CA
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Jan 03, 2014 10:58 am EST

Supervisor name is KODIAK... Worst customer service ever...

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The brick sucks
Toronto, CA
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Jan 03, 2014 10:53 am EST

I agree, I am dealing with the same situation... They kept rejecting the payment from my RBC account, I had to take a day off work to go and pay the amount in cash and now they are charging me a month of interest. I got on the phone and the supervisor would not let me speak and was extremely rude. Every time that I would explain what has occurred he would speak over me and would tell me to let him speak... He then hung up the phone.. SO UNPROFESSIONAL

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torrent14
Toronto, CA
Send a message
Nov 11, 2013 11:50 pm EST

Ayan
Interested to switch over to ‘Federated Canada’? Beware! There’s a distinct possibility that you’ll regret for your decision afterwards. Before stepping into it makes sure you should be aware of each and every clause in the contract before signing it. Besides, it looks like that positive testimonials on the WWW aren't real; apparently the people who have posted these reviews are fake Federated Canada customers. That speaks volumes about the organizational ethos. My recommendation for you is that make an informed decision after getting a complete surety on the terms of services and commercials.

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RIcky14
Toronto, CA
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Jun 18, 2012 11:25 am EDT

So we bought appliances from the Brick last year worth over $180000 and paid off everything outstanding as we had the 12 month no pay program. After the 12 months I paid off everything for my sister and my parents card and just had $422 outstanding on my card which I called in early April to find out when its due.

The customer care lady told me it was due on April 28th and therefore on April 22nd I made the payment through online TD bank and cleared the amount. Next month, i get a statement stating that I've extra charges of $54.53 which I was so confused about. So I call the customer care number and talk to them, the girl who first helped me was horrible and spoke to me as if they don't have time to handle such issues. I asked to speak to her supervisor:

The supervisor tells me, We have monthly statements so that you don't miss your payments and call us back saying that we've late charges. Customers always like to call us back and say that we spoke to someone and they told us that its due later and make all sorts of excuses to delay the payment and lie to us.

WELL! I'm not sure how these bunch of low-lifers get a job like customer support which is uttermost important to a company. Anyways, so I said, there is a reason you have a customer care service and a customer care number to help out the customers so I'm not sure why are you trying to show me attitude that because you didn't check your statements, we cannot help you. Your employee screwed up and told me that the due date is 28th when it wasn't and thats why i made the payment accordingly or why would I not make the payment 2 days before when I paid up $18000 i owed you guys. The supervisor kept on arguing and trying to tell me that I'm a liar and customers just lie about these kinda things and we dont buy this kind of ###. I was so pissed to hear that a supervisor is treating me like this when his company approved me for a $18000 credit card loan.

I'm going to take this further and they wanted me to pay them a late fee of $52, I'm going to make them pay me much more for abusing a customer and accusing him of lying.

The supervisors name was LEO from the Corporate Office in Edmonton, Alberta and I would NEVER deal with the Brick again because of such poor customer service.

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hope i was helpful
CA
Send a message
Aug 10, 2009 3:05 pm EDT

i worked for a diff credit card. i would think the process how interest is billed would work the same way as what happened to you..
so i would like to share my thoughts on this =)

correct me if im wrong..
i would safely assume that the balance 4579.54 is an "ongoing balance" (that's a term i always use =) and i would define this as: 2 mos or more old purchase; amount that came from prev month's statement; plus prev mos interest/ongoing interest; by this time you have forfeited your grace period coz u paid minimum balance last month instead of paying the full balance)

lets say the agent and you are looking at the same up-to-date statement dated june1 - june 30 2009 with due date July 25 2009 (let's say the grace period is 25days).

you called the agent july 8, *SOME agents would neglect to mention the interest amount from june 30 to july 5 (and this is the $117.74 interest that you mentioned above.)

and what i am saying is that most credit cards would calculate and charge interest every single day if there is an "ongoing balance".

from the time the statement was printed (june 30) to date you called the agent (july 8) there is already interest that yoou owe and this amount will be shown in your next statement..

hope i was clear enough? .. and hope that this was helpful =)
btw how much interest does the brick have? **planning** to open a credit card.. =)

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Charley White
Mississauga, CA
Send a message
May 15, 2009 1:37 pm EDT

I completely agree. It took me 4 weeks just to cancel the card!

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leanne wieland
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Nov 10, 2008 4:27 pm EST

i have had nothing but problems with the brick since i began my brick card

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SimplyDani
CA
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Aug 31, 2008 7:11 pm EDT

The Brick, or HSBC are a bunch of criminals. I would demand that this money be refunded to you.

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21312efsdvdx
Send a message
Jul 14, 2008 9:25 am EDT

Crazy Nazis

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9:56 pm EDT
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I have had a few less costly and one very costly experiences with the brick I bought two very expensive recliners, about 1, 000.00each after 3 months the mechanisms where shot. I am not a big person and since they where only used by my husband and myself they did NOT take any rough use. I called to have a service man come to the house, which took month...

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8:57 am EDT
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OnMarch 29 I purchaced a sofa and loveseat from the Brick in Barrie Ontario.It was set for delivey in 10 days.Ya right, Two weeks after that the sofa arrived, no loveseat, it was backordered.I was told it would arrive a week lter.Ya right!Two weks and a damaged on at that. I called them and was told they would send a new one two weeks later. The day came...

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Purchased a sony dvd player from the brick. The product was broken when I got it home and I then took it back to the store for repair. I am ow told it will take over 4 months to repair. Numerous emails to the brick customer service have gone unanswered, completely ignored. Sony was just as useless. I believe that once the sale is over they could care le...

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3:36 pm EST
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I purchase a 44''wide tv stant on 02feb 2008, when i opened the box it was totally different tv stand. So i return the tv stand on 03 feb 2008. I was paid cash. Now its already one month gone and every week i called at the customer service for my money back, but they did not. At the brick i first time purchase furniture but my first experience is very very bad. So i am very unhappy with the service of brick.

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9:06 am EST

The Brick wont straighten out account

We bought a big screen t. V from the brick rent to own. Filled out all papers and left a void cheque so they take automatic with draws out of our account. The first payment they phoned us asking when we were going to make our payment saying it was late. Told them to staighten this out because they are suppose to take the money out of our account. They told us they would find out what happend and phone us back. Talked to quite a few people they didnt phone us back we kept phoning them to see if it got staightend out. They told us they punched in the wrong account number so for the month of feb could they come and pick the money up they gave a date and time we said o. K. We live out of town. We missed work on the day they were suppose to come. They didnt show up or phone. We contacted them again they made another appointment. They did show up got the money. Then charged us a late fee for there mistake. They told us it was all straightend out all the rest of the payments would be automatic with draws. We said we want a apoligy letter. March 1st we get a phone call asking when we are going in to make our payment. We live 45 min. Out of calgary. We asked what they were talking about they were suppose to take the money out of our account. Nothing was straightend out. Because of there mistake its going against our credit. Something has to be done about this its costing us more money because of there mistakes. We hope we here something from you please straighten this out. Cant keep missing work because of there mistakes.

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Michelle
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Mar 06, 2008 7:44 pm EST

I believe this comment should be filed under the company name -Insta-Rent- ... The Brick and Insta-Rent are two completely different companies, simply located inside the same building.

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S
10:22 am EST

The Brick never buying from them again!

Never again will I ever buy from the Brick. After ordering an entire bedroom and living set to the tune of over 3000 dollars and doing don't pay a cent for eight months I thought I was doing well. Then, five days before the time period was up I went to the bank with a money transfer and transferred the funds I owed directly into the Finance Companies account. I got the teller to stamp a receipt (UPON HE ADVISE OF A FRIEND WHO WAS SCAMMED BY THEM) and of course several weeks later I get a bill claiming I owe them several hundred dollars in interest and a whack of charges for this payment protection ### that I never even knew about. I was given the run around several times and was told at the store that they cannot even deal with this.

Just brutal... never again... and of course I know if I don't pay, they be sending this off to a credit agency.

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Sarah123
Prince George, CA
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Aug 02, 2009 6:41 pm EDT

In response to your complaint about the “Payment Protection Plan” please be aware that this would NOT be added to your bill if you HADNT signed for it. If you go into a brick store they are able to print out your original credit application and show you the SIGNED COPY with YOUR signature. If you would like this to be cancelled simply go into the nearest Brick loaction, fill out a small form, and it will be cancelled THAT DAY.

Dont blame others because of your inability to ask questions about the papers you are signing.

Another thing, although it is called the BRICK Card it does NOT belong to the Brick. It is given out by a Credit Lender, or in this case, HSBC so of course they are unable to do anything at the store level as they are unable to look at your personal credit information as it is a SECURITY VIOLATION. It is YOUR responsibilty as a consumer to ask the appropriate questions and understand what you are signing.

Sincerely,
A former Customer Serivce Brick employee

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John
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May 06, 2008 9:51 am EDT

People should sue this company for doing dishonest business and never should go there.

They don’t have any customer service. Only customer service if any they have up until sale, that because their sales reps works completely on commission.

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12:00 am EST
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Purchased a furniture set from the brick in early september, delivery was delayed till end september. The order was received not complete, with one chair missing parts. Got 3 redeliveries for the same product and each time piece was missing. Send e-mail early december advising brick, the set was incomplete and to advice payment options or arrange immediate...

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12:00 am EST
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I suddenly found in my brick card statement, there is payment protection plan which I never agreed to add to my account. I called the customer service and was asked to go to store again. It is not very worth to go there just to cancel 8 dollars insurance. You have to balance your time and gas, or give them this "small money". It is very awful to trick, pay attention to your brick bill.

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Overview of The Brick complaint handling

The Brick reviews first appeared on Complaints Board on Aug 15, 2006. The latest review Customer service and incorrect product was posted on Dec 6, 2024. The latest complaint All service. was resolved on Apr 29, 2024. The Brick has an average consumer rating of 2 stars from 1345 reviews. The Brick has resolved 419 complaints.
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  2. The Brick phone numbers
    +1 (780) 930-6000
    +1 (780) 930-6000
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    16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
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    Dec 10, 2024
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