SUBMIT A COMPLAINT

Pottery Barn Customer Service

3
Complaints152
Pending0
Resolved5

Williams–Sonoma Inc.

3250 Van Ness Ave.
San Francisco
California
United States - 94109-1012

Customer Support Phone Numbers

800 1500 2222(International) 1 0
1888 779 5176(United States) 1 0
1855 860 1079(Canada) 1 0
+1 405 717 6139(International) 3 2
Plus

Pottery Barn Complaints & Reviews

Pottery Barn / rewards program

De
Jul 04, 2019

Pottery Barn is running a variation on a bait and switch with their rewards program. I bought an expensive sofa. The sales person highly touted the credit card as a fabulous rewards program. "You'll have hundreds of dollars in rewards to spend!" Indeed an email came, bearing my...

Pottery Barn / $750 reward certificate not applied

An
Jun 12, 2019

I'm writing with a corporate complain about my Pottery Barn customer service experience. Back in August 2018 I received a $750 rewards certificate from Pottery Barn. I used this certificate for a purchase of a chair in November 2018 and surrendered the certificate at the same time at the...

Pottery Barn / rewards

Ca
Jun 05, 2019

There have been other issues I've had with your company so I think this is the reason I'm writing now. One more little thing that is annoying that I'd like to share. I have a rewards certificate that expired yesterday. This is for rewards for money I have spent with you in the past. I wa...

Pottery Barn / poor customer service

Ro
May 28, 2019

I placed an order for a leather couch, loveseat, and large ottoman on Friday, May 24th 2019 (order number 391442552892) with Pottery Barn in Huntsville, A:. On Tuesday, May 28th, (after the holiday weekend) I went back into the store to upgrade the leather. I was told by the store manager...

Pottery Barn / deceptive advertising

Ma
Apr 03, 2019

On Wednesday Feb. 19, 2019 I received a message from Pottery Barn confirming the purchase of an Adeline rug (order number 090446727202) at a total cost, including front-door delivery, of $597.59. The following morning, I called customer service and tried to cancel the order but wa...

Pottery Barn / furniture purchase and delivery

St
Mar 11, 2019

Do not order furniture from Pottery Barn!!! We ordered a rug, a sectional couch and a recliner-$4, 000 +/-. Four months later they tell us both recliner and rug are no longer available. Why not tell us at order?? So we order another recliner. Believe it or not, 3 months lager they tell me...

[Resolved] Pottery Barn / faulty product

Na
Feb 28, 2019

Faulty legs on Irving leather armchair delivered to me. I purchased 2 armchairs from Pottery Barn in Riyadh, KSA on 1st February. They were floor samples. I purchased the products knowing that there were some minor scratches on the upholstery, but I wasn't aware of any other faults. My main...

Pottery Barn / pillows and customer service

Pa
Feb 06, 2019

I wanted to purchase two feather down pillows, location only had one so I purchased that and a microfiber. The microfiber was horrible. I called location who said they would accommodate exchange only to get there and be told employee was not authorized to promise this. How would I know! My...

Pottery Barn / delivery/scheduling/customer service

Mv
Jan 17, 2019

Back in August 2018 I ordered a wall unit that was out of stock and wasn't going to be available until October. When Furniture was finally delivered the two delivery guys damaged the 2 hutches. Replacements were requested and I had to wait 2 more months for that delivery. When they finally...

Pottery Barn / manhattan beach store employees

Ch
Jan 12, 2019

My wife went in for a return today 1/12/19, in the afternoon. Unlike other Pottery Barn locations, the staff at this location were rude and very snobby. They took longer than needed for her return and questioned her unnecessarily. Overall, she did not feel welcomed and they made her feel...

Pottery Barn / incredibly poor customer service

Pr
Jan 03, 2019

Today I received a Pottery Barn email with a discount code. I chose 2 items to order, then cut and pasted the code into the order page. I received an email saying the code was not valid. I called customer service and spoke to Whitney for about 20 minutes (placed on hold several times). I...

Pottery Barn / candle holder

Pa
Dec 31, 2018

On December 3, 2018 I purchased three candle holders from Pottery Barn in South Coast Plaza Mall. On the evening of December 29 I lit one of the candles. Shortly thereafter the candle holder exploded, throwing glass and hot wax into the room. The wick, now burning outside the holder would...

Pottery Barn / delivery and poor customer service

Dj
Dec 18, 2018

I called Pottery Barn to change the time frame given on the delivery. No one helped me. I was actually transferred to a completely different company by a customer representative Ingrid. I had to call back to get no help whatsoever. The online scheduling system says absolutely nothing...

Pottery Barn / non delivery of sofa

Ju
Dec 06, 2018

I ordered a sofa in Aug from Pottery Barn and I still have not received it. I have called many many times to find out where the couch is but to no avail. Next step is to go to court and sue over delivery period issues. ' The order number is 082236821432 The item is a Townsend rolled arm...

Pottery Barn / furniture delivery

An
Oct 18, 2018

I have been a trade customer for several years, never had a problem until August, 13 when I placed a custom order for a headboard. Estimated delivery date at the time of the order was between Sept.17-24. Another month goes by without any news where the item is located. After several phone...

Pottery Barn / Williams-Sonoma / item lost in transit - no ability to cancel

Ke
Oct 15, 2018

OUR ORDER: 081969467672 Order Date: July 15, 2018 Order Total: $6, 102.05 Billed To: Kevin Steele Minneapolis, MN Second and last time dealing with Williams Sonoma brands. First mistake was rugs from West Elm. Never received. Now it's a sectional Chesterfield sofa from Pottery Barn. Ordered in a...

Pottery Barn / Williams-Sonoma / customer service

Nl
Oct 11, 2018

The Pottery Barn website placed a duplicate order for a $500 wedding registry item. I received the emails and called customer service with 5 minutes to cancel. Talked with multiple customer service reps to try to resolve. The answer was consistent. We can't stop the order. The bride will have...

Pottery Barn / Williams-Sonoma / delivery charges

Pe
Oct 10, 2018

I had called to see if Pottery Barn had 3 end tables we were looking for and they said yes they had them in stock. I said I'd be in, in two hours to pick them up. When I arrived, they did have 3 and two on the floor which they would not release so I was lied to as to be able to pick them...

Pottery Barn / Williams-Sonoma / furniture delivery/return

An
Oct 02, 2018

I am beyond frustrated. I am trying to return furniture (3 items) from order # 082359216652. I received the order on 9/6/18 and requested a return on 9/12/2018. Since that time I have spoken to at least 5 different people from the PB Furniture Team to process the return and initiate the...

Pottery Barn / Williams-Sonoma / pottery barn customer service complaint

Ka
Sep 24, 2018

I have encountered unacceptable customer service from a supervisor over at pottery barn. My order number is 082509930202. I called 888.779.5172 and spoke with a supervisor today; her name is Graciela, and her extension is 7045051. She did not help me; instead, she told me "you do whatever...

Pottery Barn / Williams-Sonoma / poor customer service - no response to schedule delivery

Sh
Sep 14, 2018

Sectional ordered 5/27 #081478231482 Delivery was scheduled 9/5 along with other pieces. That day was informed section would not be included. Subsequently, numerous calls made to Delivery service, Customer Care, and Store. Emails were sent and no response. I can't get a response as to what...

Pottery Barn / Williams-Sonoma / service

Vi
Aug 15, 2018

I bought a sectional in late May and it is mid August and still have not received it. In all fairness I was told it would be delivered by late July but we are at a point that they are unable to correctly track the pieces of my sectional. Customer service is horrible horrible horrible and...

Pottery Barn / Williams-Sonoma / furniture

Ca
Aug 06, 2018

Worst customer experience. Ordered A rocking chair in May to nurse my baby due any minute assuming that would be plenty of time. PB sent to warehouse near billing address (OH) instead of shipping address (CA) and won't reroute it to where I live. Have called about 30 times with empty...

Pottery Barn / Williams-Sonoma / furniture delivery

De
Jun 28, 2018

Ordered a bedroom collection on April 4th 2018 and am still waiting for delivery at the end of June. What I've learned in the process is that Pottery Barn is perhaps one of the worst customer service organizations around. I have had to he same experience as many other reviewers with...

Pottery Barn / Williams-Sonoma / misleading pricing

My
Jun 27, 2018

I recently purchased the Capitola Chandelier from the PB site (on 5/31/2018) at a one day special price for $239.00 for our new home. Since then I have received numerous e-mails from Pottery Barn promoting various items and offers. In fact, I saw another item I was very Interested in...

Pottery Barn / Williams-Sonoma / furniture delivery

Ks
Jun 27, 2018

I placed an order for a room full of furniture and bedding/decor. Some of it arrived as expected. Some of it was not back ordered, but was "not available for delivery" for a few weeks and the order noted that I would be "contacted to schedule delivery between June 25-27." As that date...

Pottery Barn / please see copies email below

Li
Jun 25, 2018

It has been over a week and I have not received a response. I called again and was told a manager would give me a call, and again I have not heard from anyone. Sent from my iPhone On Jun 17, 2018, at 6:25 AM, stephanie phan wrote: To Customer Service Specialist or preferably Manager, I have...

Pottery Barn / Williams-Sonoma / rectangular umbrella frame

Cm
Jun 25, 2018

A couple of our umbrella frame ribs broke when the wind took it over the drop off on our deck. We would like to replace the frame but have been told you don't carry them. I have looked all over for alternatives but have not found one that would work. It seems like a waste to throw the...

Pottery Barn / Williams-Sonoma / furniture not received

Or
Jun 15, 2018

Ordered a sofa and chair at the end of Feb with a 3 month time-line. Of course I did not receive a call to schedule shipping but anyway got them scheduled to be delivered on June 14th. When I did, they did not include the chair in the delivery order and it is sitting in a Houston...

Pottery Barn / Williams-Sonoma / pottery barn - minnetonka, mn

Ha
Jun 07, 2018

Hello. I have been trying to order the parquet reclaimed wood round coffee table since April 22, 2018. I went into the store at Ridgedale mall to see if they had any of the tables in store to purchase. They, unfortunately, did not have the table I wanted in store so they gladly helped me...

Pottery Barn / Williams-Sonoma / delivery and phone wait to resolve delivery

Su
May 29, 2018

Using the phone number supplied by pottery barn, I contacted a Pottery Barn agent with whom I arranged a date and a delivery window, from 1:00 to 8:00 to have an ottoman I purchased delivered. The ottoman never arrived, and when I called to inquire, I was left on the phone a full forty...

Pottery Barn / Williams-Sonoma / will not deliver my order

Er
May 15, 2018

On March 13, 2018 I ordered the Banks Buffet. I was first told it would be delivered by April 6. This was then changed to state it would be delivered between April 18 and May 2. Having not heard from anyone, on May 1 I called to get my delivery date. I have called nearly every day since...

Pottery Barn / Williams-Sonoma / tacoma storage bed - arrived with no hardware.

Sf
May 13, 2018

We ordered a bed on February 18, 2018 through the Edmonton Pottery Barn store. It was delivered to our home on April 24, 2018 and was to be set up by the trucking company who delivered it. Unfortunately the bed came with only 6 screws for the head board but nothing for the rest of the bed...

Pottery Barn / Williams-Sonoma / comfort sofa never arrived

St
May 02, 2018

I ordered a sofa from PB last July with an advertised 2-4 week delivery. I am approaching the 1 year mark with no sofa and 100s of calls and emails. I just want the sofa! Order has been lost, cancelled, delayed, reordered. I last dealt with Maria Delores Guzman at 8558698500x7044203. She...

Pottery Barn / Williams-Sonoma / the service of getting furniture piece in a timely manner and the right size!!!

Pa
Apr 17, 2018

I ordered a California King Chesterfield Bed on 12/05/2017. I was called and promised a delivery on 01/08/3018 with another item that we purchased. The order was delayed until February. Upon arrival the furniture team noticed that it was the wrong size, so I declined the piece! All that...

Pottery Barn / Williams-Sonoma / customer service

Qa
Apr 03, 2018

So far this is the worst experience when buying furniture and good luck to all of you if you need your items to be delivered. Pottery Barn has the worst customer service that I have experienced (this is no exaggeration). Pottery Barn has hundreds of horrible complaints. I ordered a bed for...

Pottery Barn / Williams-Sonoma / product/service/ call center manager.

Wa
Mar 22, 2018

Not that I expect to hear from anyone. On 3/16/2018 I placed an order with Pottery Barn Kids off of a young couples baby registry shower registry. My wife, taught this young service man in the 1st grade. He and his wife are coming to Dallas this weekend for a baby shower and returning home. My...

Pottery Barn / Williams-Sonoma / discrimination

Sh
Mar 21, 2018

I went to store #441 to exchange a gift with the gift receipt I was given and wasn't even able to finish saying why I was there, when the store manager, Ronni, rudely interrupted me and said he wouldn't process the return without proof of purchase. After I provided him the gift receipt, he...

Pottery Barn / Williams-Sonoma / customer service bill collection

De
Mar 20, 2018

I would like to inform you as to why I will never use my Pottery Barn Credit card again... We had a tragic death in our family and I got a few days behind in my bill pay. I have a credit score in the 800's so this is a very very rare occurrence, and I was otherwise engaged with family...

Pottery Barn / Williams-Sonoma / order # 063129377702 adeline faceted crystal round chandelier

Ri
Feb 26, 2018

My Wife and I through the years have spent thousand and thousand of dollars furnishing our home with Pottery Barn items. Including purchasing and furnishing our entire dining room with Pottery Barn tables, benches and chairs which can be seen from our purchase history. On 11/11/16 my Wife...